5/5
GoogleLeah gave me excellent service, would highly recommend.
Trusted Agent profile · Tyne And Wear
Jan Forster Estates estate agents in North Shields, North Tyneside, Newcastle upon Tyne and 1 more
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
- Jan Forster Estates North Shields10 Front Street, Tynemouth, NE30 4RG211 reviews · 123 on Google (4.5)13 in the last 90 days
- Jan Forster Tynemouth10 Front Street, Tynemouth, North Shields, NE30 4RG, NE30 4RG208 reviews · 120 on Google (4.5)13 in the last 90 days
- Jan Forster High Heaton159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU201 reviews · 114 on Google (4.1)13 in the last 90 days
- Jan Forster Estates Gateshead (office 320 Aidan House)office 320 Aidan House, Sunderland Road, NE8 3HU156 reviews · 69 on Google (4.5)13 in the last 90 days
- Jan Forster Estates Newcastle Upon Tyne (201 High Street)201 High Street, Gosforth, NE3 1HE107 reviews · 20 on Google (3.6)13 in the last 90 days
- Jan Forster Estates Gateshead (478 Durham Road)478 Durham Road, NE9 6BP1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Jan Forster Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleLeah was always very helpful and quick to respond. Very good service. Would recommend!!
5/5
GoogleProfessional and efficient service. Would recommend
5/5
GoogleExcellent service provided throughout the buying process.
5/5
GoogleGreat service, staff polite and professional at all times.
5/5
GoogleGreat service from the team and Michelle helped a lot to make it as easy as possible especially for it being my first buy
5/5
GoogleGreat service and a super friendly and helpful team. They created a feeling that they were behind you every step of the way and genuinely pleased for us!
5/5
GoogleI used Jan Forster to find tenants and would certainly use them again. Lorraine and Holly dealt with things and were always professional and efficient. I had no worries.
4/5
GoogleGreat experience throughout the letting and preparing stage and having Lorraine Robinson at Jan Forster Estates manage the let on our behalf has been an excellent decision taking away any worry and confusion about the process.
5/5
GoogleThe staff at the Tynemouth branch were amazing. Everything went smoothly would highly recommend
5/5
GoogleI would definitely recommend Jan Forster to use as an estate agents they were brilliant from start to finish all the ladies in the tynemouth office are brilliant, special thanks to Leah who was there for us in the end once the offer had been secured and made the whole experience less stressful...
5/5
GoogleI dealt with Lorraine Robinson who was very professional and kept me up to date at all times with the process and answered all my queries on a timely basis! All in all Lorraine provided an excellent service and is a credit to the company.
5/5
GoogleI bought my flat through Jan Forsters in tynemouth. Lorraine Robinson handled this for me and she was fantastic answered all my questions and chased up the seller which led to me getting the flat a month early which is great. I would recomender in a heartbeat. Thanks Lorraine and jan forsters team. Mick
5/5
GoogleLorraine Robinson has been great throughout my buying and selling experience. Friendly, professional and always willing to help. Would definitely recommend her.
5/5
GoogleI would like to thank Michelle Ormond and Leah Ramsay for all of their help while I purchased my first home. Nothing was too much for them and they kept us informed about each and every step of the process. I would really recommend Jan Forsters Tynemouth to anyone looking to buy or sell their home!
5/5
GoogleExcellent service and a very pleasant company to deal with who clearly understand the local market and made selling a family home much easier than it could have been. Thanyou JFE.
5/5
GoogleI must say that even though I didn’t end up renting through these guys, I still had a really great experience with them. I went go view a flat, the lady who showed me found was lovely and so helpful. I found somewhere a little closer to where I wanted to be and when I let them know I’d be going through someone else, they were so understanding and wished me luck. I also really appreciated how after the viewing, they checked in on me but didn’t bombard me with emails like some other agents do. I still regularly check their website for properties as I’d love to work with them again in the future.
5/5
GoogleVery positive experience, staff were very helpful, the sale was easy and quick, and they offered the best price for their services. Highly recommended.
5/5
GoogleLorraine Robinson at tynemouth branch was amazing from start to finish, I was concerned that we wouldn’t be able to rent the property we wanted, she went above and beyond speaking with the landlord on our behalf and had the tenancy agreed subject to references. Every time I called the office she listened to everything I had to say and offered help where she could. I found her the most helpful member of staff I’ve dealt with at Jan Forster’s and she is a credit to the company. Thanks again Lorraine
1/5
GoogleUnfortunately I had a terrible experience with this estate agent I went with next 2 buy (after 4 weeks of utter farcical viewings with JF ) who where kind considerate Professional everything Jan Forster isn't they will write a reply to this spouting nonsense please don’t get any more stress going with them and read the reviews on trust pilot etc they are awful I would like to give 0 stars but 1 is the lowest (if I ever see them visiting a home I will chap the door and tell them not to go with JF I feel that strongly about how poor this company is . The property ombudsman is paid for by these estate agents and always side with them This is just my 100% honest opinion of this estate agent If Jan reply below stating how professional they are blah blah blah I personally have to disagree Please choose another agent .
Agent replied · 23 October 2024
Thank you for your feedback, and once again, we are sorry you and your partner were unhappy with our service . As discussed previously, as with any agent, you do have a tie in period, which was explained to you at the time this is normal. Whilst in our contract, we did find a buyer for you who unfortunately decided not to proceed. We tried to help and actioned all your requests, however you decided against our advice to use another agent whilst in our contract period- we did advise you at the time you will incur our fee as well, if this decision was made. The matter has been investigated fully by The Property Ombudsman, who found that we had acted appropriately, and we are not at fault. Clients can rest assured that we are a reputable and helpful estate agent.
1/5
GoogleI would prefer to have given them 0/5 had there been an option. Avoid like the plague! This firm is utterly appalling. I rented my property through them fully let and managed. I signed their contract, which they then failed to carry out and breached a number of terms and conditions, by not completing set tasks that they were paid to do. They caused me a huge financial loss because of numerous administrative errors, that a child would make. There is a real lack of care and attention to detail, they only care about themselves not their clients. They are dishonest and untrustworthy, cowboys in the trade. I would strongly advise you don’t use them, save yourself wasted time, effort and distress. I have complained to the Ombudsman about their behaviour and how they conduct their business, it is wholly unacceptable. Please use an alternative firm and save yourself the brother. I was highly dissatisfied.
5/5
GoogleExcellent, professional service on sale and purchase of our new property. The staff were always friendly and helpful.
5/5
GoogleGreat estate agents in Tynemouth front street . Staff are polite and genuinely interested in getting you a sale on your property. The details on my property where correctly put together. Great video uploaded to YouTube and rightmove showed my flat off perfectly.
4/5
GoogleJanforsters, Tynemouth, were helpful in me purchasing an excellent property. Especial thanks to Lorraine, Joyce and Michelle who provided a warm and creative response to enquiries at a very stressful time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jan Forster Estates
Which Jan Forster Estates office has the most reviews?
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
Where are the Jan Forster Estates offices?
The six Jan Forster Estates offices, by town:
- Gateshead (478 Durham Road): 478 Durham Road, Gateshead, Tyne And Wear, NE9 6BP
- Gateshead (office 320 Aidan House): office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU
- Jan Forster High Heaton: 159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU
- Newcastle Upon Tyne (201 High Street): 201 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
- North Shields: 10 Front Street, Tynemouth, North Shields, NE30 4RG
- North Tyneside: 10 Front Street, Tynemouth, North Shields, NE30 4RG, North Tyneside, NE30 4RG
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