★★★★★ 1/5
GoogleI bought my house through Jan Foster Estate Agents over a year ago, and I can honestly say it was one of the worst and most stressful experiences of my life. What should have been an exciting milestone turned into an absolute nightmare because of the way this company operates and, in particular, because of the behaviour of Ashley, the agent I dealt with.
From the very beginning, Ashley was rude, dismissive, and completely unprofessional. He spoke to me in a condescending manner, showed no patience, and made me feel like I was an inconvenience rather than a client making one of the biggest purchases of my life. Simple questions were met with attitude, poor communication, or no response at all. At times, he was outright disrespectful, which is completely unacceptable in any profession, let alone estate agency.
Communication throughout the process was shocking. I was constantly left chasing for updates, clarification, and basic information that should have been provided without me having to beg for it. Deadlines were unclear, things were poorly explained, and I was often left feeling confused and stressed because no one seemed to care enough to do their job properly. Instead of being supported and guided, I felt ignored and brushed aside.
Buying a home is supposed to be handled with professionalism, respect, and care. Unfortunately, that was entirely missing here. The stress, anxiety, and frustration I went through could have been avoided if Ashley and Jan Foster Estate Agents had shown even a basic level of courtesy and competence.
I would strongly advise anyone considering using Jan Foster Estate Agents to think twice. Based on my experience, they lack professionalism, respect for clients, and proper communication. I would never use this company again and would not recommend them to anyone. This experience left a lasting negative impression and completely took the joy out of buying my home.
Karl · 11 February 2026 · Jan Forster High Heaton
★★★★★ 5/5
GoogleDealt with Karen (branch manager). Super professional, done what she promised and her comms was faultless.
H · 11 January 2026 · Jan Forster High Heaton
★★★★★ 5/5
GoogleBought the house through Jan Forster, it was an amazing experience. Lorraine was really heplfu through all the buying process
Aistė · 16 December 2025 · Jan Forster Estates North Shields
★★★★★ 5/5
GoogleBought the house through Jan Forster, it was an amazing experience. Lorraine was really heplfu through all the buying process
Aistė · 17 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleCouldn’t be more helpful.
The team at Jan Forster have been fantastic thoughout my sale.
Much more than an estate agent, Karen in particular has gone above and beyond on a daily basis to help get the sale through. I couldn’t have done it with out her.
Great estate agents. Second time I’ve used them and I only have positive things to say.
Luke · 26 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleFriendly and helpful throughout the process.
Map · 11 October 2025 · Jan Forster High Heaton
★★★★★ 4/5
GoogleEthan from High Heaton office was very helpful and he kept me updated via phone and e-mail.
He was efficient and knowledgeable in the information I required.
Good communication overall.
Lisa · 11 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleService was fantastic from start to finish, communication was excellent and I would say they went above and beyond to get the job done.
Can’t thank the team enough for their efforts selling my home I would highly recommend this branch to anyone.
Michael · 11 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleIt has been a very lovely encounter with the team at Jan Foster Estates. My experience was more lovely and stress free through the extra lengths that Mr. Ethan Greenhalf has taken through my application process. I recommend this team for all things property.
Adesoji · 11 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleLovely, friendly, helpful staff. Very supportive when things went a bit array with the purchase. Definitely go the extra mile. Thank you Michelle and team.
Deirdre · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 4/5
GoogleFantastic service from Michelle and Joyce - they were brilliant with our flat sale - friendly, efficient and professional. Highly recommend.
Marianne · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleRating only, no written review.
Anne · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleWonderful service from start to finish with Michelle and the rest of the team at Jan Forster Tynemouth! Helpful with pushing solicitors who are slow, and excellent at keeping both buyer and seller int he loop. Thank you Michelle!
Joseph · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleAn excellent all round service from this popular estate agent
Nicolette · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleI had a fantastic experience with Jan Forster Estates in Tynemouth, and Lorraine was incredibly helpful throughout the process. I can’t believe how quickly everything happened, she explained everything clearly and handled everything so efficiently. Lorraine even went the extra mile by waiting for me outside office hours so I could collect my keys, which I really appreciated. Thanks again, Lorraine! I’ll give yous a big golden star 🌟
Mohit · 10 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleWell first of all Karen and the team got us a REALLY top price for my mam's house and the service was very professional.
They are also lovely people keeping hold of a key ring with sentimental value and (after I had failed for years to pick it up) still remembering, reminding me and dropping it off at my mam's friend and neighbour. It's only a key ring but it means a huge amount to me and them.
Selling a house is a big thing and you need good (in every sense) people who care. I really can't recommend Jan Forster highly enough!
Benny · 2 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleJust wanted to leave a review regarding our service with Karen the branch manager she helped us secure our property made it stress free and very comfortable, she was brilliant very helpful would highly recommended
Jason · 18 August 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleExcellent service from Lorraine and the team and we were kept fully informed throughout.
Paul · 11 July 2025 · Jan Forster Estates North Shields
★★★★★ 5/5
GoogleI found working with Jan Forster Estates extremely helpful. In particular Lorraine Robinson is a very professional and diligent person. She was the reason why I choose to use JF for a second time.
Jean · 11 July 2025 · Jan Forster Estates North Shields
★★★★★ 5/5
GoogleI found working with Jan Forster Estates extremely helpful. In particular Lorraine Robinson is a very professional and diligent person. She was the reason why I choose to use JF for a second time.
Jean · 10 July 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleExcellent service from Lorraine and the team and we were kept fully informed throughout.
Paul · 2 July 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleRating only, no written review.
S · 2 July 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleRating only, no written review.
S · 30 June 2025 · Jan Forster Estates North Shields
★★★★★ 1/5
GoogleDreadful time with these .firstly on the email they added my ex partner from 15 yr ago who was abusive and now knew what house i intended to buy ! I put a further offer in with Courtney and was advised i would here back today .looked on Rightmove to see the house to find STC .no email what so ever .Do not ever go through this awful estate agent they just want your money could not care less.as for so called Courtney change your job
Helen · 15 May 2025 · Jan Forster High Heaton
Agent replied · 8 June 2025
Hi Helen- thank you for your feedback.
We pride ourselves on offering excellent service and focusing on our clients' needs and requirements. We are extremely sorry you have not experienced this.
We did explain that your ex-partner’s name was unfortunately left in the salutation, but all his contact information was removed and he was never informed of you viewing or offering on a property.
You were given the chance to increase your offer. Ultimately, it is the seller’s decision who to sell to and we did try to explain this to you.
We will ensure we do all we can to help you find a house suitable for your requirements.
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