Trusted Agent profile · Newcastle upon Tyne
★★★★★
196 reviews across 2 platforms
159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU
Jan Forster's office in Newcastle upon Tyne, at 159 Benton Road, is rated 3.7 out of 5 across 196 reviews on two platforms, including 112 Google reviews rated 4.2.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotFive star service again.
We have bought and sold a number of houses through Jan Forster Estates and have always been totally impressed with their efficiency and pro active approach to getting the property to market and out there as soon as possible. This last house has been sold through Lorraine and her team within a month. She has given us exceptional service and we trust her completely. This is so rare these days.
5/5
TrustpilotLorraine has been so helpful and kept…
Lorraine has been so helpful and kept us up to date every step of the way. From the initial meeting with Jerod placing our bungalow on the market and guiding us through the process has been a pleasant experience. The price achieved and market strategy was spot on. Thanks to all the team at Jan Forster for making a usually stressful time into a smooth transition for us. Many thanks dawn raffle.
5/5
TrustpilotAmazing service
We were really pleased with the service we received from Jan Forster, they made the sale of our home so much easier, achieving quick viewings and a quick sale. Even when our initial buyer pulled out, they were quick to reschedule further viewings and we had a new offer the same day. Louise Claber was amazing, being so understanding with the stress we were under and putting me at ease when things weren’t going to plan, no need to chase for updates, Louise would call me and reassure me whenever it was needed. Amazing service.
5/5
GoogleWell first of all Karen and the team got us a REALLY top price for my mam's house and the service was very professional. They are also lovely people keeping hold of a key ring with sentimental value and (after I had failed for years to pick it up) still remembering, reminding me and dropping it off at my mam's friend and neighbour. It's only a key ring but it means a huge amount to me and them. Selling a house is a big thing and you need good (in every sense) people who care. I really can't recommend Jan Forster highly enough!
5/5
TrustpilotProfessional and helpful
Lorraine was very helpful in organising the marketing of my property, very responsive and attentive. Any minor issues were dealt with quickly and the process was very smooth.
1/5
TrustpilotThey tried to sell us a subsided house
They tried to sell a subsidised house without disclosing any of this information to us, including the fact that the house sits on a mine entry. In addition, they conducted group viewings, which felt totally disrespectful. If there was too much interest, they should have pre-qualified potential buyers or simply been honest about the condition of the house.
Thank you for your comments. We can confirm that the property has only recently been brought to market with us. While you have stated that we attempted to sell you a subsided property, I can confirm that no sale has been agreed through our agency. To the best of our knowledge, no prospective purchaser has commissioned a survey or undertaken searches in relation to the property, and therefore we are unable to substantiate this claim. We would also like to note that it is not uncommon for estate agents to conduct open house viewings when a property generates a high level of interest. However, should you prefer a private viewing, we would be happy to arrange this, subject to availability. In addition, we kindly ask that you contact us directly to discuss your comments, as we do not currently hold any record of your details. We would be more than happy to discuss this matter further once we have your contact information. Please call 0191 236 2070.
5/5
TrustpilotNothing but great words to say…
I have nothing but great words to say about Jan Forster Estates in Gosforth. I bought my first home and dealt with Louise. She was quick to update me and chase up the sale with the solicitors. I heard from her more than my solicitor so cannot thank her enough! If we ever come to sell the house we will 100% come back
5/5
TrustpilotSuccessful house sale
Sold our home initially in June 2025 within 2 days of being on the market, with Jan Forsters advertising to their “waiting list” of customers for our property type/location. Chain broke down later that year through no fault of Jan Forsters who were brilliant throughout in chasing the chain. Jan Forsters advised us to remarket in March 2026, again sold within several days of advertising from proceedable buyers known to Jan Forsters. Sale completed 19/6/26 without any issues, wonderful service from Jan Forsters, (Susi in particular), and would highly recommend them to sell your home.
5/5
TrustpilotOustanding service
Oustanding service from Lorraine and the team at Jan Forster. Explained each step of the process clearly, and ensured the sale progressed quickly and smoothly. Thank you ever so much.
5/5
TrustpilotSold property thanks to Susi and all at…
Sold property thanks to Susi and all at Jan Forster Estates. Very happy with everything they done from start to finish and would certainly recommend.
5/5
TrustpilotBig thanks to Jerod and the team.
1/5
GoogleDreadful time with these .firstly on the email they added my ex partner from 15 yr ago who was abusive and now knew what house i intended to buy ! I put a further offer in with Courtney and was advised i would here back today .looked on Rightmove to see the house to find STC .no email what so ever .Do not ever go through this awful estate agent they just want your money could not care less.as for so called Courtney change your job
Hi Helen- thank you for your feedback. We pride ourselves on offering excellent service and focusing on our clients' needs and requirements. We are extremely sorry you have not experienced this. We did explain that your ex-partner’s name was unfortunately left in the salutation, but all his contact information was removed and he was never informed of you viewing or offering on a property. You were given the chance to increase your offer. Ultimately, it is the seller’s decision who to sell to and we did try to explain this to you. We will ensure we do all we can to help you find a house suitable for your requirements.
1/5
TrustpilotI would strongly advise anyone…
I would strongly advise anyone considering working here to think twice. The way staff are treated is unprofessional, disrespectful, and frankly unacceptable. There is a complete lack of basic management skills, communication, and understanding of how to run a business or support employees.
5/5
TrustpilotFrom the moment my first call was…
From the moment my first call was answered right through until the sale agreed point I have to say the service I received from Finlay at the Gosforth branch was exceptional. His attitude is superb, he is calm, informative, reassuring and you really feel his personal interest in wanting to do his absolute best for you. I've never had such fantastic service and he is an absolute credit to his employers. I'm very grateful to both him and his Gosforth colleagues. Thanks Finlay!
5/5
TrustpilotGreat service from Louise
We purchased our home through Jan Forster at Brunton Park. Louise was so helpful from the first contact, providing explanations at each stage and helping us to liaise with the relevant parties throughout. She helped keep a stressful process calm and progressive.
5/5
TrustpilotFrom beginning to end the sale of our…
From beginning to end the sale of our property was handled professionaly and seamlessly, from the initial valuation by Helen to arranging viewings and negotiating with prospective buyers by Lorraine Robinson, as we were going away on holiday it was all left in their capable hands.
5/5
TrustpilotGood Customer Service
What can I say! I have been with JanForster Estates for quite some years as they managed my property and in all that time they have been there for me and my tenants when any problem arose always with a prompt professional attitude! So to ALL the Management Team 5*
1/5
TrustpilotHorrendous useless imbeciles.. unfortunately
Abysmal estate agent I actually removed them due to the incompetence of the long Benton branch I took them to the ombudsman who are actually paid by estate agents so is a waste of time , anyway I paid twice , as soon as I moved estate agents my home sold in 5 days , everyone has there own opinions but the consistent bad reviews show them for who they are lessons learnt
Thank you for your feedback- we are sorry you were unhappy with our service. As explained to you in line with our contract, we do have a tie-in period, which is normal. Whilst in our contract, we did find a buyer for you who unfortunately decided not to proceed. We tried to help and actioned all your requests, however, you decided against our advice to use another agent whilst in our contract period. In line with our complaints procedure, the matter has been fully and properly investigated by the Property Ombudsman who found that we had acted appropriately and were not at fault. Clients can rest assured that we are a reputable and helpful estate agent.
5/5
GoogleI have dealt with Karen and her team twice last year to sell my mother in laws house and our own home. On both occasions I found Karen extremely helpful, professional and very pleasant to deal with at all times. I would certainly have no hesitation in using them again. 5 Stars from me.
5/5
GoogleA property we were supposed to move into fell through. We had driven 4.5 hours just for this property. Ashleigh was so helpful going over and above to assist us identify another property. Ashleigh and Joanne reassured us and made it possible for us to identify another property that had just come in the market. In just over a week we moved into the property without hassles. Really appreciated the service delivered . I would recommend this team to anyone and everyone. Thank you Ashleigh and Joanne.
5/5
GoogleWe recently sold a property which we had previously rented out. We live out of the area but Karen Dowdeswell was lovely and the team couldn't have been more helpful. They worked hard to sell the property and made sure everything went smoothly. It was a pleasure to do business with them.
5/5
TrustpilotFor the second time in two years I have…
For the second time in two years I have had the pleasure of working with Jan Forster estates. They have been super efficient, friendly and extremely helpful. I built an excellent relationship with Lorraine Robinson in particular who managed my house sale brilliantly…thank you!
5/5
TrustpilotFirst Rate Agents
Mel, Helen and Lorraine have been absolutely fantastic! Such a friendly, helpful company. They had my house sold at the asking price within 1 week! You can't get better service than that! Would highly recommend Jan Forster. I can't thank them highly enough.
5/5
GoogleMyself and my partner have just bought a house via Jan Forster, as first time buyers. Karl was our main point of contact throughout the buying process. He was really quick to respond to our questions, provided key updates when necessary and always had a polite and professional attitude. He played an active and key role in driving the process forwards, meaning we completed in just over two months. Thanks Karl!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster's Newcastle upon Tyne office has 196 reviews across two platforms: 112 on Google, 84 on Trustpilot (across the whole business).
Jan Forster High Heaton is rated 3.7 out of 5 across all 196 reviews, and 4.2 out of 5 on Google from 112 reviews.
Jan Forster High Heaton, 159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU.
