Trusted Agent profile · Tyne And Wear
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely first class service from all branches and every member of staff.We have bought seven houses over the fourty years we have been married and by far Jan Forster estate agents service stands out with excellent communication skills, prompted response and always willing to help with advice and information well done to you all would 100% recommend you to friends or family.
2/5
GoogleCurrently renting from Jan Forster. Easy enough process getting the property in the first place, however, communication and service has been quite poor since we have moved in. Repairs not completed for 2 months, we have contacted the office on several occasions and get the same “we’ll call you back” response then radio silence. Managed to book in a repair man once however they picked the one day we told them we wouldn’t be in so had to reschedule.
5/5
GoogleJan Foster Tynemouth is an excellent estate agent service. Incredibly professional and responsive. From making an inquiry to visiting the property to completion was really supportive. I would highly recommend them.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional and efficient service. Would recommend
1/5
GoogleShocking estate agents. Avoid at all cost! They want to tie you in for 12 weeks then do nothing other than post on right move and when you complain and ask to leave charge you £1,800 for not selling the house and threaten you with legal action.
Thank you for your feedback and once again we are sorry you were unhappy with our service. As explained to you in line with our contract we do have a tie in period which is normal. Whilst in our contract we did find a buyer for you who unfortunately decided not to proceed. We tried to help and actioned all your requests, but you decided against our advice to use another agent whilst in our contract period. In line with our complaints procedure the matter has been fully and properly investigated by the Property Ombudsman who found that we had acted appropriately and were not at fault. Clients can rest assured that we are a reputable and helpful estate agent.
5/5
GoogleWe had an outstanding experience with Lorraine and the team at JFE. From start to finish, they were professional, responsive, and incredibly supportive. Lorraine’s expertise and dedication made the entire process smooth and stress-free. We couldn’t have asked for a better team to help us with our property needs. Highly recommend!
5/5
GoogleGreat service from start to finish with the team at Tynemouth, they took the time to help with all enquiries and supported all the way through. Extremely efficient and friendly service - I highly recommend thank you :)
5/5
GoogleLorraine Robinson from the Tynemouth branch of Jan Forster was a pleasure to communicate with from my first phone call, truly professional approach, thank you for all your support whilst moving into our new abode. Kind Regards, Paul McNaughton.
5/5
GoogleGreat service from start to finish with the team at Tynemouth, they took the time to help with all enquiries and supported all the way through. Extremely efficient and friendly service - I highly recommend thank you :)
5/5
GoogleCourtney was patient, professional and willing to help to ensure my smooth move in
5/5
GoogleAbsolutely faultless throughout the process of selling our house. There was a slight hiccup with uploading our photos at the start, due to an issue with the photographers SD card, but Jan Forster and the photographer when above and beyond to rectify this. Their attention to detail taking the photos, videos and write up of our house was second to none, essentially selling our house within 48hours of going on the market. First impressions really count when selling a house, and they obviously did a sterling job! Their communication was excellent between buyer and seller, and they were always at the other end of the phone to provide advice where needed. They don't over value properties to get new customers like some estate agents do, their valuation was bang on the money. I couldn't recommend them enough! Thanks again for all your hard work!
5/5
GoogleHad a really great experience with Jan Forster in High Heaton. They were so quick at getting back to us and helpful on what next stages were in the process. Courtney and Karen were both just so helpful!
5/5
GoogleFab experience, Lorraine and Michelle were excellent, polite and professional in dealing with my rental. Thank you for all your support.
4/5
GoogleRecently completed on a house sale. Everything was efficient from initial valuation to completion. Happy to recommend.
5/5
GoogleGreat service and communication throughout. Speedy process and always helpful staff in the team.
5/5
GoogleGreat service and communication throughout. Speedy process and always helpful staff in the team.
5/5
GoogleFab experience, Lorraine and Michelle were excellent, polite and professional in dealing with my rental. Thank you for all your support.
5/5
GoogleService was top notch from Courtney, it didn’t take long for my need to be established and met. She responded to my emails promptly, and explained things well enough to guide and was always ready to offer a solution.
1/5
TrustpilotJan Forster's could not be bothered
Jan Forster's sale/sold sign fallen off and laying in my pathway becomming hazzardous. I emailed them twice and still not bother to come and collect. Tynemouth office to this location is 5 minutes by drive.
Hello Meiko, Thank you for your feedback. Your email regarding the board was received by us on the 10th of February. We arranged for our board contractors to remove the board as you requested that same day. We can only apologise if this has not yet been removed. We do not remove our boards in house- we use a third party company for this who will chase immediately. Kind regards, Jan Forster Estates
5/5
GoogleI have dealt with Karen and her team twice last year to sell my mother in laws house and our own home. On both occasions I found Karen extremely helpful, professional and very pleasant to deal with at all times. I would certainly have no hesitation in using them again. 5 Stars from me.
5/5
GoogleWe recently sold a property which we had previously rented out. We live out of the area but Karen Dowdeswell was lovely and the team couldn't have been more helpful. They worked hard to sell the property and made sure everything went smoothly. It was a pleasure to do business with them.
5/5
GoogleRating only, no written review.
4/5
Trustpilotkeeping seller updated on progress
I sold my property took longer than expected but that was due to first buyer dropping out.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
The six Jan Forster Estates offices, by town:
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