Trusted Agent profile · Tyne And Wear
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAll aspects of the property sale were handled promptly and professionally with rapid response to emails or phone calls Everyone I had contact with at Jan Forster’s was pleasant friendly and helpful and I am very satisfied with the service providedPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleUsed Jan Forster to sell 2 properties recently, could not fault them, we were always kept in the loop, all queries were dealt with quickly and efficiently, especially by Lindsey,PositiveResponsiveness, Professionalism
5/5
GoogleOur recent purchase turned out to be complicated with significant delays taking almost 6 months to complete. Lindsey Scott, Sales Progressor was not only professional but genuinely caring and supportive to both us and the Vendor.
5/5
GoogleI recently bought and sold using the Tynemouth branch I found that the team were efficient, friendly and professional throughout, they updated us at every step. I’d like to thank Michelle Ormond who went above and beyond in helping us with a few issues that arose and she was always available to help with any queries we had.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent customer service from staff…
Excellent customer service from staff at Low Fell branch - really went above and beyond to speed things along
4/5
GoogleRating only, no written review.
Thanks Victoria!
5/5
GoogleRating only, no written review.
Thanks Paul!
5/5
GoogleThank you, excellent advice and support during letting process... would definitely recommend
Thanks Joanne!
1/5
TrustpilotDishonest, do not follow published procedure.
Totally dishonest company who does not implement their published policy. As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, thanks!
1/5
GoogleUseless staff. Dont bother to call you back.
5/5
GoogleWe have been very impressed with the kind and helpful way you have dealt with the sale of my house
5/5
GoogleExcellent experience when dealing with them for renting and purchase. Personal touch when dealing with clients and dedicated as always.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service, everyone we have dealt with has been lovely & helpful. Very happy with our choice to sell with this company.
5/5
GoogleGood Customer service and very professional. I am very thankful to Lauren at the High Heaton branch as she was really helpful during my transaction. I really appreciate.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEveryone we have come into contact with at Jan Forster have been extremely professional and helpful. Query's have always been answered promptly and with sensitivity. I would highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWhat a great service we received from the Heaton branch! From the initial valuation, to helping us all through the sales process and finally through to that last push to get the sale complete. No question was a bother, and they gave it their all to get completion done ASAP once the ball was rolling. Massive thanks to all that were involved in the sale of both our properties.
5/5
GoogleGreat customer service, communication and reach. I sold my house through the Heaton branch and am buying my next home through the Tynemouth branch. They have been very helpful and considerate throughout. I would advise conducting your own viewings as you will have a lot more knowledge of your own property. My experience is that the staff conducting the viewings are there as guides only and have little information regarding the property.
5/5
GoogleI can't praise the staff at Jan Forster highly enough. Professional, responsive and unfailingly supportive, they offer fabulous customer service. A special mention must go to Lauren Vinton, our Branch Manager, who is a complete star. Our purchase was complicated by lockdown measures, making things even more stressful, but I felt throughout that Lauren was on our side. I don't know what I'd have done without her cheery professionalism, and she worked tirelessly on our behalf (even on her day off!). exceeding all expectations. to complete our purchase. I wholeheartedly recommend Jan Forster to help you through what can be a very stressful time.PositiveResponsiveness, Professionalism
5/5
GoogleMade a google account just so I could leave this comment as the girls absolutely deserve it. Lindsey and Lauren made the experience of buying our first home so smooth for us, they were so helpful and accommodating. I would definitely recommend Jan Forster to anyone looking to purchase a house! They are amazing at what they do, professional, friendly and efficient.PositiveResponsiveness, Quality, Professionalism
3/5
GoogleThe staff at Jan Forsters are easy to deal with, but don't use their auction services as it goes very much downhill with them. They only sold my property after I withdrew from the auction as a last bid attempt for them not to lose the money. They don't treat it like an auction with 4 bidders 'bidding' the same amount (I thought auctions were supposed to increase on each bid), they then focused on one bidder to negotiate a deal which they pushed hard with. The auction house work for the buyer only and even when they admit the seller is right, do not enforce their contract to complete within 56 days. It took almost 6 months to complete the sale through the auction house.
Hi Neil, We’re sorry your experience with us wasn’t 5*, we take feedback seriously and have taken time to review the sale of your property. Thank you for your comments regarding the Jan Forster team, we pride ourselves in delivering excellent proactive service to both sellers and buyers. I understand you were marketed on auction for 7 weeks before a buyer was secured on the property, the buyer for the property was actually introduced within 5 days of the property going to market with it taking 6 weeks to agree a purchase price. It is unusual for a purchase/sale to take so long to be agreed, from review the transaction was slightly complex with a lease extension already initiated through solicitors by you (with only 64 years remaining) and negotiated to complete simultaneous to the transaction. We understand from the auction team the delays to complete, due to the lease extension and your request to take time to find a rental property, were made transparent to all parties. We’d be happy to discuss and take feedback if this was not the case. With regards to activity, the property required quite a specific buyer due to value and tenure. The property was below lenders minimum mortgage availability, combined with the short lease meant strictly cash buyers only and cash buyers willing to take on a short lease or wait for the extension. I appreciate there is an expectation of high levels of activity with auction sales, multiple bidders, 10’s of viewings, unfortunately on this occasion the property appealed to a very small demographic of buyer. I believe the price eventually achieved was reasonable and fair under the circumstances, with security of the transaction and 0% commission paid under auction terms. We are available to discuss any further feedback to improve the service we deliver, should you wish to discuss don’t hesitate to get in touch with one of our branches. We wish you the best of luck for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
The six Jan Forster Estates offices, by town:
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