Trusted Agent profile · Tyne And Wear

Jan Forster Estates reviews in North Shields, North Tyneside, Newcastle upon Tyne and 1 more

4.2

★★★★★ Great

538 reviews across 6 offices and 4 platforms

www.janforsterestates.com

Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.4 / 5

446

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 6 offices

The Trusted Agent logo

3.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

90

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

3.0 / 5 Quick to get the property on the market take pics etc deal with viewings once sold only interested in geting there money job over for them money for nothing ...A customer, 4 April 2015Read the review from sellers

Our offices

Jan Forster Estates's six offices, most reviewed first. Each has its own page.

Latest reviews from every Jan Forster Estates office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Absolutely amazing! Great communication from start to finish. Would highly recommend 👍 …

Kiera · 27 October 2019 · Jan Forster High Heaton

1/5

Google

Horrendous customer service. They produced a massively over-exaggerated list of issues upon returning our damage deposits, even though we cleaned the property from top to bottom for over 4 hours. When I questioned it, they refused to respond to emails and nobody ever picks up the phone.

Adam · 27 October 2019 · Jan Forster High Heaton

1/5

Google

As much use when they answer emails or phone calls as when they do not. Multiple attempts to arrange viewings week before visit to Newcastle to find new rental with replies only offering properties not available or not possible to view. Also rude on phone.

Paul · 27 October 2019 · Jan Forster High Heaton

1/5

Google

Avoid using them if you can. Although yes they are prompt and professional and they do have some nice properties, their fees are scandelous. I was charged £450 for "admin fees". Then told my wife and I had to fill out and submit our own referencing forms - and pay another £15 each for the pleasure. All we received from the letting agent for our £450 was a poorly printed copy of our tenancy agreement. They couldnt even be bothered to sort out the standing order for our rent payment. I hope this new ban on letting agent fees has a massive detrimental effect on Jan Forster's business. Yet to see how much of my deposit they try to steal when I move out.

Trev · 27 October 2019 · Jan Forster High Heaton

Agent replied · 25 October 2024

Dear Mr Painting, thank you for your review and feedback with you have left on the Google website. Firstly, may we say how disappointed we are to learn that you are dissatisfied with the fees taken associated with renting a through Jan Forster Estates. However, we are pleased that you found our services both prompt and professional. The Tenant Set Up fee which you pay when applying for a property covers a whole host of administration duties which include but it is not limited to the following and our fees are in-line with other agents in the area: Tenants referencing Regular updates on the referencing process Regular updates on how your application is progressing Making sure the property has the relevant safety certificates and is safe for you to move into Preparation and execution of the Tenancy Agreement Preparation of your future rental payments Transfer of your first months rent and your damage deposit to your landlord The information that you first supplied to us for your referencing was very basic information which we upload to our referencing company UK Tenant Data. However, there is a lot more information that is required to complete the referencing process which we couldn’t possibly know such as your National Insurance number, previous addresses etc which is why the sections need to be completed by you the applicant. The information provided is then verified and confirmed via the relevant parties and UK Tenant Data. The additional fee of £14.40 is a one off charge to UK Tenant Data which is taken to cover the Right To Rent check which is a legal requirement for any person over the age of 18. Information regarding our fees which include this additional fee is outlined in our viewing leaflet and the UK Tenant data information sheet which would have been supplied to you. This information is also readily available on our website. The Standing Order Mandate that you completed at your sign up appointment was issued to your bank via first class post in May 2018. We have seen an influx of banks classing letting agents as third parties and not taking action on the request. In our initial e-mail where we attach your Welcome Pack, it is advised that we will issue the Standing Order Mandate to your bank but that it is advisable to contact your bank 7, 10 days prior to your next rental payment to make sure that this has been actioned and if not, there is plenty of time to set this up directly. With regards to your damage deposit, Jan Forster Estates do not hold these monies. As your landlord deals with the property themselves the damage deposit was transferred over to them so that when times comes for your tenancy to end, the damage deposit will be dealt directly with them. I have looked through the notes on the property file and I can see that there was a delay with the referencing from one employer which I can understand can be very stressful but which is out of our control. Kind Regards, Jan Forster Estates

5/5

Google

Rating only, no written review.

Christine · 25 October 2019 · Jan Forster Tynemouth

1/5

Google

Rating only, no written review.

Laurens · 25 October 2019 · Jan Forster Tynemouth

1/5

Google

Representative came out agreed on fee and how much property was going on sale for then asked to sign. Weeks later I ring up to find out if there's been recent interest in which they tried to get me to drop asking price by £10,000 after originally being told the asking price would sell easy. I requested to cancel their services in which they told me I was tied in to a sole agreement with themselves for 20 weeks and couldn't go with another estate agent. This was never mentioned to me before signing with them, I had been mis-sold their services. I have made a complaint and will be seeking Futher action. if you do go through this company please make sure to ask the full terms before signing any agreement and be aware they also fail to retrieve feedback from recent viewers.

Alistair · 25 October 2019 · Jan Forster Tynemouth

1/5

Google

Representative came out agreed on fee and how much property was going on sale for then asked to sign. Weeks later I ring up to find out if there's been recent interest in which they tried to get me to drop asking price by £10,000 after originally being told the asking price would sell easy. I requested to cancel their services in which they told me I was tied in to a sole agreement with themselves for 20 weeks and couldn't go with another estate agent. This was never mentioned to me before signing with them, I had been mis-sold their services. I have made a complaint and will be seeking Futher action. if you do go through this company please make sure to ask the full terms before signing any agreement and be aware they also fail to retrieve feedback from recent viewers.

Alistair · 18 June 2019 · Jan Forster Estates North Shields

4/5

Trustpilot

Good agents who work hard to help you

Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”. The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.One of the better agents for the Coast area.

R · 2 June 2019 · Jan Forster Estates North Shields

1/5

Google

Poor customer service, Never respond to enquiries

Sid · 27 October 2018 · Jan Forster High Heaton

5/5

Google

Great experience with Jen. Answered all our questions, was very quick to sort all paperwork and respond to emails. Really clear on what was needed and when.

Jessica · 27 October 2018 · Jan Forster High Heaton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jan Forster Estates

Which Jan Forster Estates office has the most reviews?

North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.

Where are the Jan Forster Estates offices?

The six Jan Forster Estates offices, by town:

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