5/5
Rating only, no written review.
Trusted Agent profile · Tyne And Wear
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
No 1 Estate Agent in the North East.. Special Thanks to Lettings team in Low Fell branch.. Sharon and Jess have been very friendly, helpful and professional..
5/5
I couldn’t recommend Jan Forster Estates highly enough , Jess and the team were amazing , kept me updated through the whole process and lessened the stress , brilliant service from start to finish , thank you so much
5/5
Jess has been an amazing help over the past couple month assisting securing my first home. Would recommend 100%!
5/5
Fantastic service, slight mix up initially with the viewing of a rental property, but Jess was amazing and took time out to sort quickly. Nothing was problem at all! Couldn’t recommend enough
1/5
Never deal with them, useless. Can hardly get a respond. always rush off the phone before we even finish talking. If you cannot even be bothered of listening, how do you do the work ? Once you paid, that is the end. Not sure how they got other positive feed back here, very suspcious.
Dear Summer, we are sorry to hear this as we aim to take our time to speak to all clients. We are unable to find your details to reply directly. Our reviews are all genuinely satisfied customers and our staff aim to deal with all clients fairly and remain on the telephone until any request is actioned. Please contact branch on 0191 487 0800 to discuss this. We do not understand the ‘paid’ you refer to. If it is to secure a rental property this is the dealt with by our Property Management Centre. We can assure all potential clients that we are keen and here to help.
2/5
Would not use jan Forster services again, used it to rent accommodation and was a nightmare trying to get any information out of them. Had to ring them weekly over a month to get a move in date and kept being told we don't know anything. Ended with no where to live for over a week during cover-19 because the lack of communication between jan Forster and the landlord. Told them we needed to be in by a certain date and they knew this from the start and useless staff did not care at all that I was left with no one to live! Only member of staff that helped at all was the manager David, the rest barely replied to emails or called back.
5/5
Fantastic professional service, would recommended to others in an instant. Jess and Sharon both went out of their way to ensure good communication and an easy purchase. We look forward to working with you again in the future!
5/5
I’ve bought several houses over my lifetime and I must say that this time was solely made easy by the constant help and support by Jessica Nelson. If buying a house wasn’t stressful enough buying one during a Global Pandemic is considerably more so, the correspondence from my solicitors during the purchase was below standard but Jessica constantly managed the purchase from start to finish giving me the daily updates which is needed to lay peoples minds at ease. Jessica is a valuable assist to Jan Forster Estates and I would seriously recommend them to anyone seeking confidence in buying or selling properties. Jessica thank you once again and I wish you all the best for the future. Thank you George Wright
5/5
I have recently purchased a house through Jan Forster - Low Fell branch and I have been very happy with the service I have received. Jess at the branch has been amazing from the very start negotiating until competition. She responds super quick, she is very knowledgeable and nothing is ever a problem. Thank you for helping us purchase our dream home!!
5/5
Just sold a house with Jan Forster Estate Agents Low Fell and I can not recommend them enough. From the start they were really interested in helping me sell the house. Russ came out and did the pictures etc and was one of the nicest people I’ve ever met. The people in the office especially Jess who I have mainly dealt with have been brilliant. If you want an agent to care, do everything they can to help and actually reply to you then I would go to Jan Forster. The service was so excellent and. Seamless that our friend now has his house for sale with them. Great service, great people and stress free what more can you ask.
3/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Always easy to contact and quick to respond when required, by far the most knowledge of the local property market in my opinion.
5/5
Have been a client with the Heaton branch for about 6 years and they have never let me down in finding a tenant the experience I have had this month was amazing and the staff were very good from start to finish , dealt mostly with Jack Card who was very professional and had a pleasant manner
5/5
I’d like to thank the staff at Jan Forster for their professionalism and perseverance to ensure we got the sale. Special thanks to our contact Lauren who made sure everyone was happy with the sale.
5/5
We've just finished purchasing our first home through Jan Forster Estates. Having made the mistake of employing a dreadful solicitors firm, the process was a long, and stressful process. Throughout, however, Jan Forster remained in close contact with us, were professional, and provided us with the reassurance we definitely started to need! I'd definitely recommend Jan Forster, especially for their ability to manage us at crisis point!
1/5
As a new landlord I have found the…
As a new landlord I have found the whole experience hard and no support.Slow to return emails if ever, seemed to expect me to sort problems so why am I paying them!!
1/5
Would give 0 stars if I could.
Would give 0 stars if I could.The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit. Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.
5/5
Got a great team working on selling my house which was sold within 5days of putting it on the market. Always available at the end of the phone to answer any quires I had.PositiveResponsiveness, Quality, Professionalism, Value
5/5
A sound knowledge of the local market with a good value package offered for managing the sale. The proposed sale price was realistic and the photos produced put the property in a good light. The enquires from potential buyers were handled efficiently with an effective online booking system for viewings. Following an agreement on the sale, Lindsey took control of the process and was diligent, responsive and persistent in keeping the deal alive, bringing it to fruition under very difficult COVID conditions.PositiveResponsiveness, Professionalism, Value
5/5
I have just bought a property through Jan Forster and was delighted with their professional, responsive service. Lindsey Scott deserves a special mention for her tenacious and pro-active approach in helping to ensure that a lengthy and complicated chain of exchanges happened.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Moving house is stressful at the best of times and with my sale/purchase, as with many, had a few to many difficult obstacles to overcome but I couldn’t of asked for more having Lindsey Scott on the end of the phone. Lindsey treated the purchase as it was her own and worked tirelessly to get all issues resolved and communicated every step of the way. She went above and beyond daily and can’t thank her enough. A real asset to the company! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
The six Jan Forster Estates offices, by town:
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