Trusted Agent profile

Hythe and Waterside Lettings in Southampton

4.8

★★★★★ Excellent

561 reviews across 2 offices and 3 platforms

Hythe and Waterside Lettings has two offices, all in Southampton. Together they have 561 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.4 / 5

159

Reviews on Google

All 2 offices

Facebook logo

5.0 / 5

6

Reviews on Facebook

Business-wide

Trustpilot logo

396

Reviews on Trustpilot

Business-wide

Our offices

Hythe and Waterside Lettings's two offices, most reviewed first. Each has its own page.

Latest reviews from every Hythe and Waterside Lettings office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Thank you :)

From the moment we called we were treated with so much respect and kindness - nothing was too much trouble. When our rented house fell through, Hythe and Waterside did everything to make sure we found a new place and they supported us with our move. My partner and I can’t thank them enough!!

Jessie · 17 June 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

Thanks for taking the time to leave a lovely review. We are pleased you were happy with the service. We hope you enjoy your new home. Kind regards Hythe and Waterside

3/5

Google

Overall an ok lettings agency. On the pro side, they were fairly prompt with any response or query that we had. Starting and ending the renting process was fairly straight forward and we had very few issues. However, certain staff members can be quite patronising and rude, on numerous occasions as well. If you are ever have an issue, its a case of 'you handle it' rather than 'more than happy to help.' All in all, could be better but the rating matches the performance over the length of our contract.

Jamie · 17 June 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

1/5

Google

Do not do business with the Lettings side of this company, they cannot be trusted. We viewed a house on Christmas Eve that we fell in love with, the same day we paid the £150 “holding fee” and referencing fees in order to secure the property with an agreed move date in one months time due to notice being due on our existing rental. At this stage we were both happy and looking forward to moving into our new place despite the rent being slightly higher than market rents in the area for similar properties and the house not having white goods that we were prepared to buy. There was even a discussion about a possible upcoming sale of the house by the landlady (who is strongly associated with Hythe and Waterside, a director of Hythe and Waterside?) after 6 months rental which would have suited us down to the ground. As you can imagine this was overall an exciting prospect. However, this is where it turned sour as we received a phone call on 27 Dec whereby we were asked if we could move in at much earlier date than we agreed. This meant us having to pay rent on our existing place and on the new place for the same month which as you can imagine is not ideal and went against what we had agreed when we paid the “holding fee”. This really wasn’t much of an option for us and we were upset Hythe and Waterside had gone back on what we agreed and paid for. However, we were reasonable and came to the earliest possible date we could do (only 7 days after the day they wanted). This stretched us financially but we could do it. This was subsequently rejected by Hythe and Waterside and the lies came thick and fast. The only option according to Hythe and Waterside from this point on was to refund us the money and lose the house. We were told various different stories by various different people but on Sat 29 Dec a member of staff let slip the property had been let to someone else. Absolutely disgusting behaviour, and I would urge anyone to seriously consider the trust worthiness of this company before parting with any cash.

Iain · 17 June 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

We would like to thank Richard and…

We would like to thank Richard and everyone at Hythe & Waterside for making the whole sale process run smoothly and we were kept informed and up to date on the progress at every stage. I would highly recommend and would certainly use again.

Angus · 5 June 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

Absolutely brilliant service

Absolutely brilliant service. From day one, Richard was at hand to help with all enquiries and kept us updated at every stage of the process. Communication was second to none and always an immediate reply to emails Fantastic Richard, thank you

Mr · 21 May 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

John, it was an absolute pleasure to work with you on Jane's purchase. We hope that your mum loves her new home as much as we enjoyed showing it. All the best -Richard

5/5

Trustpilot

Very Good Letting Agent

We have had Hythe and Waterside lettings manage our property for nearly ten years. When our tenants vacated, Hythe and Waterside were exceptionally quick in finding new good tenants. They have kept us up to date with our property condition and have prompted us when necessary to renew our certifications.

David · 12 May 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

From start to finish Wayne and Richard…

From start to finish Wayne and Richard have given us outstanding service. Efficient, honest, friendly and informative throughout the entire process, I’d have absolutely no hesitation in recommending them. They’ve been superb! Thank you .

Mr · 30 April 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

Excellent

Excellent, professional letting agency. Definitely without doubt, the best I've dealt with by far.

Dominic · 16 April 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

Thank you very much for your feedback. We endeavour to make sure we do all we can for our Landlords and Tenants. We appreciate your feedback. Kind regards Hythe and Waterside.

5/5

Trustpilot

An excellent service

Having dealt with many estate agents over the years my confidence in them had become very low. However, since dealing with Hythe and Waterside my faith in their profession has been restored. They very much break the mould of the average agents. The communications throughout the whole process was excellent and our particular agent Richard went the extra mile to ensure that things went smoothly, including pushing both sides' solicitors who seemed quite happy to let things drag on. All in all an excellent service and would definitely highly recommend them to friends and colleagues.

Jez · 16 April 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

Jez, Thank you so much for your kind words. It was an absolute pleasure to work with you on the sale of your property. We here at Hythe and Waterside wish you all the very best in your new home. - Richard

5/5

Trustpilot

I've used H and W for many years now…

I've used H and W for many years now and always found them first rate.I guess the real test for an agent is how well they deal with things when they don't go well not when they do. I have recently had some problems with tenants (not the agents fault), but Tina at H and W has been brilliant and resolved a difficult situation in a thoroughly professional manner.

TM · 10 April 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

Thank you very much for your feedback. We endeavour to make sure we do all we can for our Landlords and Tenants. We appreciate your feedback. Kind regards Hythe and Waterside.

5/5

Trustpilot

I felt that hythe and waterside were great

I felt that hythe and waterside were very helpful and friendly since I started renting through them. They explained the paperwork/tenancy agreements very well and have answered my emails/questions promptly.

Drew · 5 April 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

Friendly and professional.

They've been very straight-forward, helpful, and friendly since we started renting through them. They helped us find a great place and explained the paperwork/tenancy agreements and have answered our emails/questions promptly.

Olivia · 27 March 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

Agent replied · 19 June 2024

Thank you for taking the time to leave this review. We are pleased you have been happy with the service provided by Hythe and Waterside. Kind RegardsTina and the Team.

5/5

Trustpilot

would definitely recommend

Everyone at Hythe & Waterside has been great, from our first viewing until today (18 months in the property). They return phone calls quickly and the online service is convenient and easy to use. All staff have been friendly, helpful and polite. I would definitely recommend.

Emma · 25 February 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

5/5

Trustpilot

Good Service

We have had very good service from Hythe and Waterside for many years now. They have managed our properties well and we have been trouble free. We would whole heartedly recommend Hythe and Waterside in the management of property lets.

Deborah · 18 February 2019 · Hythe and Waterside Estate Agents

Agent replied · 22 October 2024

Thanks for tanking the time to reflect on our services. We are pleased that you recommend our services. Kind regards Hythe and Waterside.

5/5

Trustpilot

Outstanding Customer Service

Richard and Wayne have been so helpful, informative and supportive throughout the entire process of our first purchase. They are a friendly team who really do want the very best for all their clients.We will definitely be recommending Hythe and Waterside to anyone!

Becci · 14 February 2019 · Hythe and Waterside Lettings Southampton (Hotspur House)

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Which Hythe and Waterside Lettings office has the most reviews?

Hythe and Waterside Estate Agents has the most, with 474 reviews rated 4.8 out of 5, followed by Southampton (Hotspur House) with 473.

Where are the Hythe and Waterside Lettings offices?

The two Hythe and Waterside Lettings offices, by town:

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