5/5
GoogleVery efficient and helpful Would definitely recommend
Agent replied · 10 October 2026
Thank you Mandy for your positive review, it’s much appreciated 😊 …
Trusted Agent profile
Hythe and Waterside Lettings reviews in Southampton
★★★★★
560 reviews across 2 offices and 3 platforms
Hythe and Waterside Lettings has two offices, all in Southampton. Together they have 560 reviews on three platforms, rated 4.8 out of 5 overall.
158
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
396
Reviews on Trustpilot
Business-wide
Our offices
Hythe and Waterside Lettings's two offices, most reviewed first. Each has its own page.
Latest reviews from every Hythe and Waterside Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
GoogleI initially had a positive viewing with Darren, who gave me the impression that his recommendation carried significant weight with the landlord regarding who would be selected. However, after having to follow up on an email sent on Friday, I received a response today that completely contradicted this initial conversation, shifting all responsibility away from what was previously discussed. Due to this lack of transparency, coupled with slow communication turnaround times, I no longer felt comfortable proceeding and have withdrawn my offer. Disappointed with how this process was handled.
Agent replied · 10 October 2026
Thanks for your feedback Nick, your comments have been taken on board and actioned appropriately. We hope that you have now found suitable accommodation and that you have settled in nicely.
5/5
GoogleWe’ve used Hythe & Waterside for both renting out our properties and, more recently, selling one. On both occasions, the service has been excellent. Tina, Darren, Tania, Hayley, and the rest of the team have been a pleasure to work with, professional, friendly, and always happy to help. We wouldn’t hesitate to recommend them.
2/5
TrustpilotDisappointing experience with shifting goalposts and poor communication...
I initially had a positive viewing with Darren, who gave me the impression that his recommendation carried significant weight with the landlord regarding who would be selected. However, after having to follow up on an email sent on Friday, I received a response today that completely contradicted this initial conversation, shifting all responsibility away from what was previously discussed. Due to this lack of transparency, coupled with slow communication turnaround times, I no longer felt comfortable proceeding and have withdrawn my offer. Disappointed with how this process was handled.
5/5
TrustpilotSale
I can't really fault the service we got from Hythe and Waterside, especially from Tina who went above and beyond to close the sale. Any frustrations were with the overall system of buying and selling property in England.
5/5
TrustpilotExcellent service from all.
Tina the sales co ordinator, chased my buyers,&our solicitor's as well as her sellers solicitor. Was a really stressful time, but she kept reassuring me we'd get there. Sold 27th Feb exchanged 15th june. The whole experience was fantastic. Darren the agent was lovely didn't rush us let me go back to measure garden, knew how committed we were. Reassured buyers we were a good fit, to purchase their property. Highly recommend Hythe and waterside, I would definitely sell or buy through them, if we in that position again. But we've brought our forever home from them. Extremely grateful.
5/5
TrustpilotGood communication
Good communication. Professional patience. Service with a smile.
5/5
TrustpilotTina was the best!
From the viewing to the exchange, we couldn't have asked for more. Buying and selling is stressful, but Tina was amazing. She was so helpful, calm and responded to communications quickly and even out of normal business hours, going above and beyond for us and our seller. Tina wanted us to both secure our new homes and worked so hard to get us there. Fantastic service, even when she was facing loss in her world. We cannot thank her enough for keeping her eye on the prize for us all. Highly recommend!!
1/5
GoogleI contacted this estate agent twice to arrange a viewing for a property. On both occasions, I was told they would check with the vendor and call me back, but I never received any follow-up. When I called again today, I was informed that the salesperson prefers potential buyers to have already sold their own property before arranging a viewing. This was never mentioned during my previous calls, and it’s frustrating that I had to chase them just to find this out. This approach feels unreasonable, almost like being pressured into selling first just to be considered. Not everyone will have their property sold before starting to view homes, and this policy should have been communicated clearly from the start. Overall, I found the experience disappointing and unprofessional, and I have decided not to proceed with them.
Agent replied · 10 October 2026
Dear Angie, thank you for taking time to review our service. Feedback is so important to us. We are sorry that you didn't receive a timely response, we have taken time to look into what happened, a measure has been put in place to make sure that this doesn't happen again. It has become standard practice for many years now that viewings are not welcomed until buyers are proceedable, hence we introduced 'Virtual Tours', they give you a pretty good idea of how the property presents inside and out and are less invasive for Vendors. That said, there is no excuse for not calling you back and explaining this to you. We hope that you will feel able to contact us in the future and that you will receive our usual excellent 5 Star service. Thank you again for reviewing us.
5/5
GoogleFantastic service from Hythe & Waterside Estate & Letting Agents! The team was professional, friendly, and very responsive throughout the entire process. They made buying, selling, or renting completely stress-free. Highly recommended! I can also create 4, 5 alternative 5-star reviews highlighting their local knowledge, efficiency, or helpful communication if you want.
5/5
GoogleFantastic service from Hythe & Waterside Estate & Letting Agents! The team was professional, friendly, and very responsive throughout the entire process. They made buying, selling, or renting completely stress-free. Highly recommended! I can also create 4, 5 alternative 5-star reviews highlighting their local knowledge, efficiency, or helpful communication if you want.
5/5
GoogleAfter having a bad experience with another estate agent, I went with Hythe & Waterside Lettings. Darren and Angela were absolutely brilliant with selling my house. Upfront and honest from day one, excellent communication. Would thoroughly recommend.
Agent replied · 17 April 2026
Thank you Patricia for your recommendation, means the world, so pleased to have been of service and provided peace of mind and proud of our team too 😊 …
5/5
GoogleRating only, no written review.
Agent replied · 17 April 2026
Thanks Garry, 5 Star reviews are always appreciated 😊 …
5/5
GoogleAfter having a bad experience with another estate agent, I went with Hythe & Waterside Lettings. Darren and Angela were absolutely brilliant with selling my house. Upfront and honest from day one, excellent communication. Would thoroughly recommend.
Agent replied · 16 April 2026
Thank you Patricia for your recommendation, means the world, so pleased to have been of service and provided peace of mind and proud of our team too 😊 …
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks Garry, 5 Star reviews are always appreciated 😊 …
5/5
GoogleDarren at Hythe and Waterside was a pleasure to work with. He demonstrated exceptional professionalism and efficiency throughout the entire process of letting me a new flat. What truly stood out was his prompt communication, he always responded to my emails within an hour! Even on the evenings. Thanks to his hard work, the experience of moving houses, which is understandably stressful, felt seamless and well managed and I am very happy with the outcome. It took less than 3 weeks from viewing the place to moving in. I would not hesitate to recommend Darren McNulty and Hythe and Waterside estate letting agency to anyone looking to rent in the area.
Agent replied · 16 April 2026
Wonderful, thank you Paulina, we do try our very best, customer service is key to our success.
5/5
GoogleDarren at Hythe and Waterside was a pleasure to work with. He demonstrated exceptional professionalism and efficiency throughout the entire process of letting me a new flat. What truly stood out was his prompt communication, he always responded to my emails within an hour! Even on the evenings. Thanks to his hard work, the experience of moving houses, which is understandably stressful, felt seamless and well managed and I am very happy with the outcome. It took less than 3 weeks from viewing the place to moving in. I would not hesitate to recommend Darren McNulty and Hythe and Waterside estate letting agency to anyone looking to rent in the area.
Agent replied · 22 January 2026
Wonderful, thank you Paulina, we do try our very best, customer service is key to our success.
5/5
TrustpilotThe best estate agents we have ever used
The best estate agents we have ever used. Darren helped my family out of an awful situation. We went to Darren with only 5 days to find somewhere new to live and he had us all confirmed for a new place within 3 days. Darren made the impossible happen and myself and my family are so incredibly grateful for him and will never forget his kindness, understanding and how good he is at his job. Darren was very professional throughout and really had a good understanding of every property they had available and was able to pick the best one for us.
Agent replied · 24 December 2025
Thank you Laura Jane. We are so pleased to have our ‘hands on’ service validated. It means so much to Darren and the team. Hard work, dedication, compassion and good communication pays off, and brings job satisfaction and a service second to none. 😊 Feel free to pop in anytime for a catch up.
5/5
GoogleJust wanted to say Hythe and Waterside Estate agents really did me proud with a wonderful write up and presentation, culminating in a sale first time within less than two weeks. Having agreed the sale they could not have been more helpful and, therefore, have my full recommendation for future business. I say well done. Sue Staines
Agent replied · 22 November 2025
Thanks Susan for your wonderful review, so pleased to have been of service. We strive hard to provide a great Customer service , having it validated is gratifying.
5/5
GoogleExcellent service! ⭐️ As a first time buyer it is very stressful. Angela and darren went above and beyond to help me with the whole process. I would highly recommend them :)
5/5
GoogleJust wanted to say Hythe and Waterside Estate agents really did me proud with a wonderful write up and presentation, culminating in a sale first time within less than two weeks. Having agreed the sale they could not have been more helpful and, therefore, have my full recommendation for future business. I say well done. Sue Staines
Agent replied · 12 November 2025
Thanks Susan for your wonderful review, so pleased to have been of service. We strive hard to provide a great Customer service , having it validated is gratifying.
5/5
GoogleExcellent service! ⭐️ As a first time buyer it is very stressful. Angela and darren went above and beyond to help me with the whole process. I would highly recommend them :)
5/5
GoogleI have had a very positive experience selling my house. Hythe and Waterside Estate Agency were very pleasant and professional throughout. Darren and Angela were brilliant and supported me through the sale at all times. I would highly recommend them without hesitation. Thank you.
Agent replied · 11 August 2025
Thanks Senga You’ve been a Hythe & Waterside & Holi-let’s customer for many years, we wish you all the best in your retirement and know that if you or your family ever need our services that we’ll see you again, take care and thank you for your valued custom. ☺️
5/5
GoogleI have had a very positive experience selling my house. Hythe and Waterside Estate Agency were very pleasant and professional throughout. Darren and Angela were brilliant and supported me through the sale at all times. I would highly recommend them without hesitation. Thank you.
Agent replied · 25 July 2025
Thanks Senga You’ve been a Hythe & Waterside & Holi-let’s customer for many years, we wish you all the best in your retirement and know that if you or your family ever need our services that we’ll see you again, take care and thank you for your valued custom. ☺️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hythe and Waterside Lettings
Which Hythe and Waterside Lettings office has the most reviews?
Southampton (Hotspur House) has the most, with 473 reviews rated 4.8 out of 5, followed by Hythe and Waterside Estate Agents with 473.
Where are the Hythe and Waterside Lettings offices?
The two Hythe and Waterside Lettings offices, by town:
- Hythe and Waterside Estate Agents: The Pier, Southampton, SO45 6AU, SO45 6AU
- Southampton (Hotspur House): Hotspur House, The Pier, Hythe, Southampton, SO45 6AU
