Trusted Agent profile
★★★★★
561 reviews across 2 offices and 3 platforms
Hythe and Waterside Lettings has two offices, all in Southampton. Together they have 561 reviews on three platforms, rated 4.8 out of 5 overall.
159
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
396
Reviews on Trustpilot
Business-wide
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Hythe and Waterside Lettings's two offices, most reviewed first. Each has its own page.
Showing 159 reviews on Google only. Show every review
5/5
GoogleAbsolutely First Class in every way. If you are looking for a property then don't go anywhere else. Vast knowledge of all areas including Hythe Marina Village. Darren manages this company with integrity, genuine care and detail. Highly recommended!!
Thanks Charles What a glowing report and well substantiated ‼️Darren is a star and this is proven track record.
5/5
GoogleVery efficient and helpful Would definitely recommend
Thank you Mandy for your positive review, it’s much appreciated 😊 …
2/5
GoogleI initially had a positive viewing with Darren, who gave me the impression that his recommendation carried significant weight with the landlord regarding who would be selected. However, after having to follow up on an email sent on Friday, I received a response today that completely contradicted this initial conversation, shifting all responsibility away from what was previously discussed. Due to this lack of transparency, coupled with slow communication turnaround times, I no longer felt comfortable proceeding and have withdrawn my offer. Disappointed with how this process was handled.
Thanks for your feedback Nick, your comments have been taken on board and actioned appropriately. We hope that you have now found suitable accommodation and that you have settled in nicely.
5/5
GoogleWe’ve used Hythe & Waterside for both renting out our properties and, more recently, selling one. On both occasions, the service has been excellent. Tina, Darren, Tania, Hayley, and the rest of the team have been a pleasure to work with, professional, friendly, and always happy to help. We wouldn’t hesitate to recommend them.
1/5
GoogleI contacted this estate agent twice to arrange a viewing for a property. On both occasions, I was told they would check with the vendor and call me back, but I never received any follow-up. When I called again today, I was informed that the salesperson prefers potential buyers to have already sold their own property before arranging a viewing. This was never mentioned during my previous calls, and it’s frustrating that I had to chase them just to find this out. This approach feels unreasonable, almost like being pressured into selling first just to be considered. Not everyone will have their property sold before starting to view homes, and this policy should have been communicated clearly from the start. Overall, I found the experience disappointing and unprofessional, and I have decided not to proceed with them.
Dear Angie, thank you for taking time to review our service. Feedback is so important to us. We are sorry that you didn't receive a timely response, we have taken time to look into what happened, a measure has been put in place to make sure that this doesn't happen again. It has become standard practice for many years now that viewings are not welcomed until buyers are proceedable, hence we introduced 'Virtual Tours', they give you a pretty good idea of how the property presents inside and out and are less invasive for Vendors. That said, there is no excuse for not calling you back and explaining this to you. We hope that you will feel able to contact us in the future and that you will receive our usual excellent 5 Star service. Thank you again for reviewing us.
5/5
GoogleFantastic service from Hythe & Waterside Estate & Letting Agents! The team was professional, friendly, and very responsive throughout the entire process. They made buying, selling, or renting completely stress-free. Highly recommended! I can also create 4, 5 alternative 5-star reviews highlighting their local knowledge, efficiency, or helpful communication if you want.
5/5
GoogleFantastic service from Hythe & Waterside Estate & Letting Agents! The team was professional, friendly, and very responsive throughout the entire process. They made buying, selling, or renting completely stress-free. Highly recommended! I can also create 4, 5 alternative 5-star reviews highlighting their local knowledge, efficiency, or helpful communication if you want.
5/5
GoogleAfter having a bad experience with another estate agent, I went with Hythe & Waterside Lettings. Darren and Angela were absolutely brilliant with selling my house. Upfront and honest from day one, excellent communication. Would thoroughly recommend.
Thank you Patricia for your recommendation, means the world, so pleased to have been of service and provided peace of mind and proud of our team too 😊 …
5/5
GoogleRating only, no written review.
Thanks Garry, 5 Star reviews are always appreciated 😊 …
5/5
GoogleAfter having a bad experience with another estate agent, I went with Hythe & Waterside Lettings. Darren and Angela were absolutely brilliant with selling my house. Upfront and honest from day one, excellent communication. Would thoroughly recommend.
Thank you Patricia for your recommendation, means the world, so pleased to have been of service and provided peace of mind and proud of our team too 😊 …
5/5
GoogleRating only, no written review.
Thanks Garry, 5 Star reviews are always appreciated 😊 …
5/5
GoogleDarren at Hythe and Waterside was a pleasure to work with. He demonstrated exceptional professionalism and efficiency throughout the entire process of letting me a new flat. What truly stood out was his prompt communication, he always responded to my emails within an hour! Even on the evenings. Thanks to his hard work, the experience of moving houses, which is understandably stressful, felt seamless and well managed and I am very happy with the outcome. It took less than 3 weeks from viewing the place to moving in. I would not hesitate to recommend Darren McNulty and Hythe and Waterside estate letting agency to anyone looking to rent in the area.
Wonderful, thank you Paulina, we do try our very best, customer service is key to our success.
5/5
GoogleDarren at Hythe and Waterside was a pleasure to work with. He demonstrated exceptional professionalism and efficiency throughout the entire process of letting me a new flat. What truly stood out was his prompt communication, he always responded to my emails within an hour! Even on the evenings. Thanks to his hard work, the experience of moving houses, which is understandably stressful, felt seamless and well managed and I am very happy with the outcome. It took less than 3 weeks from viewing the place to moving in. I would not hesitate to recommend Darren McNulty and Hythe and Waterside estate letting agency to anyone looking to rent in the area.
Wonderful, thank you Paulina, we do try our very best, customer service is key to our success.
5/5
GoogleJust wanted to say Hythe and Waterside Estate agents really did me proud with a wonderful write up and presentation, culminating in a sale first time within less than two weeks. Having agreed the sale they could not have been more helpful and, therefore, have my full recommendation for future business. I say well done. Sue Staines
Thanks Susan for your wonderful review, so pleased to have been of service. We strive hard to provide a great Customer service , having it validated is gratifying.
5/5
GoogleExcellent service! ⭐️ As a first time buyer it is very stressful. Angela and darren went above and beyond to help me with the whole process. I would highly recommend them :)
5/5
GoogleJust wanted to say Hythe and Waterside Estate agents really did me proud with a wonderful write up and presentation, culminating in a sale first time within less than two weeks. Having agreed the sale they could not have been more helpful and, therefore, have my full recommendation for future business. I say well done. Sue Staines
Thanks Susan for your wonderful review, so pleased to have been of service. We strive hard to provide a great Customer service , having it validated is gratifying.
5/5
GoogleExcellent service! ⭐️ As a first time buyer it is very stressful. Angela and darren went above and beyond to help me with the whole process. I would highly recommend them :)
5/5
GoogleI have had a very positive experience selling my house. Hythe and Waterside Estate Agency were very pleasant and professional throughout. Darren and Angela were brilliant and supported me through the sale at all times. I would highly recommend them without hesitation. Thank you.
Thanks Senga You’ve been a Hythe & Waterside & Holi-let’s customer for many years, we wish you all the best in your retirement and know that if you or your family ever need our services that we’ll see you again, take care and thank you for your valued custom. ☺️
5/5
GoogleI have had a very positive experience selling my house. Hythe and Waterside Estate Agency were very pleasant and professional throughout. Darren and Angela were brilliant and supported me through the sale at all times. I would highly recommend them without hesitation. Thank you.
Thanks Senga You’ve been a Hythe & Waterside & Holi-let’s customer for many years, we wish you all the best in your retirement and know that if you or your family ever need our services that we’ll see you again, take care and thank you for your valued custom. ☺️
1/5
GoogleWe had a number of problems with the managed service. Communication was poor and we often felt we had to continually chase to get information on works. Despite saying on the website that they negotiate on your behalf to get work done we were told they do not usually provide quotes for the work and we had to continually push for this. They only have one person managing the properties so if this person is away then nothing happens. We had damage to our property which despite knowing they asked if we were happy to release the deposit. Council were not informed of change of tenant, despite saying they were. So many issues which caused a huge amount of stress trying to sort out. We have used numerous letting services previously but this was the worst service experience. Absolutely would not recommend and we won’t use them again.
Thank you ‘T’, it is unlikely that you didn’t receive our usual service or that we did not address any issue that you may have come across. Please email write to the owner directly and I will respond, our reputation is key to our success and I welcome the opportunity to correct and put in new systems.
1/5
GoogleWe had a number of problems with the managed service. Communication was poor and we often felt we had to continually chase to get information on works. Despite saying on the website that they negotiate on your behalf to get work done we were told they do not usually provide quotes for the work and we had to continually push for this. They only have one person managing the properties so if this person is away then nothing happens. We had damage to our property which despite knowing they asked if we were happy to release the deposit. Council were not informed of change of tenant, despite saying they were. So many issues which caused a huge amount of stress trying to sort out. We have used numerous letting services previously but this was the worst service experience. Absolutely would not recommend and we won’t use them again.
Thank you ‘T’, it is unlikely that you didn’t receive our usual service or that we did not address any issue that you may have come across. Please email write to the owner directly and I will respond, our reputation is key to our success and I welcome the opportunity to correct and put in new systems.
4/5
GoogleRating only, no written review.
Thanks Gillian 😊 …
5/5
GoogleDarren and Angela were fantastic from start to finish . Thanks for all your help finding me my new home .
Thank you for your review, your feedback is invaluable and much appreciated by the team 😊 …
5/5
GoogleRating only, no written review.
Hodorogra is not one of our customers
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hythe and Waterside Estate Agents has the most, with 474 reviews rated 4.8 out of 5, followed by Southampton (Hotspur House) with 473.
The two Hythe and Waterside Lettings offices, by town:
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