5/5
TrustpilotGood
Good, polite and efficient letting service.
Trusted Agent profile
Hythe and Waterside Lettings in Southampton
★★★★★
561 reviews across 2 offices and 3 platforms
Hythe and Waterside Lettings has two offices, all in Southampton. Together they have 561 reviews on three platforms, rated 4.8 out of 5 overall.
159
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
396
Reviews on Trustpilot
Business-wide
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Our offices
Hythe and Waterside Lettings's two offices, most reviewed first. Each has its own page.
Latest reviews from every Hythe and Waterside Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFantastic Lettings Team
I would highly recommend H&W, the Lettings team were nothing but friendly, professional and well organised.I used them to Let my property out from Oct 18 to Oct 19 and I can say it was a hassle free pleasant experience. I have used a previous Lettings team in the past and I was left with not much faith in the whole Lettings process because of the bad experience I previously had. H&W most definitely restored my faith, they updated me at least 6 times throughout the year with regards to how the tenant was keeping the property via a report which gave me piece of mind. I would not hesitate in recommending them to friends and family. If in the future my circumstances change I will no doubt be using them again.
5/5
GoogleRating only, no written review.
1/5
GoogleAwful place, useless staff. Wouldn't bother with these uneducated people. Just feed you lie after lie.
3/5
GoogleOverall an ok lettings agency. On the pro side, they were fairly prompt with any response or query that we had. Starting and ending the renting process was fairly straight forward and we had very few issues. However, certain staff members can be quite patronising and rude, on numerous occasions as well. If you are ever have an issue, its a case of 'you handle it' rather than 'more than happy to help.' All in all, could be better but the rating matches the performance over the length of our contract.
1/5
GoogleDo not do business with the Lettings side of this company, they cannot be trusted. We viewed a house on Christmas Eve that we fell in love with, the same day we paid the £150 “holding fee” and referencing fees in order to secure the property with an agreed move date in one months time due to notice being due on our existing rental. At this stage we were both happy and looking forward to moving into our new place despite the rent being slightly higher than market rents in the area for similar properties and the house not having white goods that we were prepared to buy. There was even a discussion about a possible upcoming sale of the house by the landlady (who is strongly associated with Hythe and Waterside, a director of Hythe and Waterside?) after 6 months rental which would have suited us down to the ground. As you can imagine this was overall an exciting prospect. However, this is where it turned sour as we received a phone call on 27 Dec whereby we were asked if we could move in at much earlier date than we agreed. This meant us having to pay rent on our existing place and on the new place for the same month which as you can imagine is not ideal and went against what we had agreed when we paid the “holding fee”. This really wasn’t much of an option for us and we were upset Hythe and Waterside had gone back on what we agreed and paid for. However, we were reasonable and came to the earliest possible date we could do (only 7 days after the day they wanted). This stretched us financially but we could do it. This was subsequently rejected by Hythe and Waterside and the lies came thick and fast. The only option according to Hythe and Waterside from this point on was to refund us the money and lose the house. We were told various different stories by various different people but on Sat 29 Dec a member of staff let slip the property had been let to someone else. Absolutely disgusting behaviour, and I would urge anyone to seriously consider the trust worthiness of this company before parting with any cash.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
TrustpilotFantastic lettings and sales team
Fantastic lettings and sales team. Over the last 8 years the H&W team have gone beyond what was required of them. They have negotiated many tricky lettings and now the final sale of my property. It was a complicated multi armed chain and the team constantly kept me informed. Provided excellent feedback and kept the chain together against all the odds. Can’t recommend them enough.
5/5
TrustpilotA people centred service really excellent
H&W continue to provide a people centred service, balancing the needs of landlords and tenants in a most professional way.
5/5
TrustpilotNo hassle purchase.
We bought a bungalow in the area through Hythe and Waterside, Wayne and Richard were helpful throughout the purchase and kept us informed as needed.
5/5
TrustpilotFirst class service.
First class service.The most helpful and professional people we have ever used. Everything done in a timely, efficient yet friendly way. Terri and her colleagues are a credit to not only their company but the profession in general. A pleasure to engage with and highly recommended.
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review. We are pleased your check out went smoothly and you were happy with the service.
5/5
TrustpilotEveryone at hythe and waterside have…
Everyone at hythe and waterside have always been very professional yet approachable and friendly! I have always had total faith and trust in them to work on my behalf!
5/5
TrustpilotExcellent service
Excellent service from Richard and Wayne, throughout this protracted buying/selling procedure. All questions dealt with and answers given very quickly. Highly recommend this Property Agent
5/5
TrustpilotHelpful, knowledgable and friendly
I found Hythe and Waterside friendly, knowledgable and extremely helpful. They were always on hand to smooth the stressful process of buying a new home.
5/5
TrustpilotQuick and Competent Home Sale
A very quick and competent sale which was professionally handled by Wayne and his team.
5/5
TrustpilotThe Hythe and Waterside Estate Agents…
The Hythe and Waterside Estate Agents are one of the best in the SO45 area, and I would highly recommend them to anyone who wants to buy or sell property in the SO45 area.
5/5
TrustpilotMaking a house a home
Having been in an unforeseen situation, the team was caring, helpful, supportive and committed.All my concerns were addressed bd they were all very friendly and engaging.Thank you fr finding my Granddaughter and I a lovely affordable place to call our home.
5/5
TrustpilotI would like to say a massive thank you…
I would like to say a massive thank you to all the staff at Hythe & Waterside for finding me a great tenant in super quick time. All the paperwork was processed quickly and efficiently and nothing was ever too much trouble. Well done all! Helen Chrzanowski
Agent replied · 19 June 2024
Hi HelenThank you for your review, we are missing you now you no longer work at Hythe and Waterside but please that you are still using our services as a Landlord. We hope that you are well and that you are happy with our services. Kind regards Hythe and Waterside.
5/5
TrustpilotGreat people
An outstanding group of dedicated people who have constantly been helpful throughout the period they have been looking after our property. Always quick to respond and offer helpful advice when needed
Agent replied · 19 June 2024
Thankyou for taking the time to leave this review. We are pleased that you are happy with our services at Hythe and Waterside.
5/5
Trustpilotgreat service a pleasure to deal with
Rating only, no written review.
4/5
TrustpilotOur first time using Hythe and Waterside and pleasantly surprised!
Our first time using Hythe and Waterside. We had a viewing with Elizabeth Davies on Saturday. She was very friendly, knowledgeable and patient. We don't know the area at all and she gave is a lot of information. Some agents treat a prospective tenant "like a number", but Elizabeth really listened to our needs and concerns. We hope to find a property through her very soon!
Agent replied · 19 June 2024
Hi JenThanks for taking the time to leave a review. We are pleased you had a positive experience with Hythe and Waterside and are happy to help you in the future. Hythe and Waterside
5/5
TrustpilotExcellent Professional Service
Excellent service from Wayne and Richard and all the staff. We were impressed with how they dealt with any problems and kept us up to date with our sale and purchase. They went above and beyond what estate agents normally do. Always there when you needed them or contacted you as soon as they could. The staff in the office were always friendly and polite.We highly recommend them. Thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hythe and Waterside Lettings
Which Hythe and Waterside Lettings office has the most reviews?
Hythe and Waterside Estate Agents has the most, with 474 reviews rated 4.8 out of 5, followed by Southampton (Hotspur House) with 473.
Where are the Hythe and Waterside Lettings offices?
The two Hythe and Waterside Lettings offices, by town:
- Hythe and Waterside Estate Agents: The Pier, Southampton, SO45 6AU, SO45 6AU
- Southampton (Hotspur House): Hotspur House, The Pier, Hythe, Southampton, SO45 6AU
