Howards Estate Agents in Lowestoft, Great Yarmouth, Beccles and 1 more

★★★★★ 5/5

Google

Where to begin... I have been renting from Howard's for almost 12 years and as a team they have always resolved any issues swiftly but one member of staff imparticular has been outstanding. Jeremy Smith what a asset to the company. Back story... early 2022 my landlord had agreed to an extension on the property and provided a builder, work got under way beginning of March 2022. Things had been going smoothly for a month or so but at this point my daughter was sleeping on a mattress on my bedroom floor as her bedroom was part of the extension, then the kitchen was removed and was told I would be without a kitchen for a couple of months ok wasn't ideal but the end result would be totally worth it. Fast forward to November 2022 builder gone and didn't return still no kitchen, daughter still on bedroom floor, nothing completed. I had to get in contact with howards as I had no heating, they sent an engineer and turns out the said builder had disconnected the heating on the boiler and it wasn't just a quick fix. So at this point my mental health wasn't great, in winter no heating, no kitchen and my daughter who was patiently waiting for her new room still sleeping on my bedroom floor. It was a living nightmare... I was constantly phoning howards trying to get it moved along but I honestly felt they just thought I was exaggerating and making a mountain out of a molehill it wasn't the case I can assure. I was transferred through to lowestoft office and it was Jeremy that took the call and I am so grateful he did. He listened to me explaing the situation, I broke down on the phone with how the situation had got to this point and he assured me now he was on the case he would do everything in his power to get it resolved. He asked to visit the property to see what he was dealing with.. he came took loads of photos and was gobsmacked to say the least I genuinely wasn't exaggerating and it was worse than he thought. He vowed he would get it sorted. He appointed two builders to assess the work that needed doing and due to it now being december was right on top of Christmas still living in the same way I had been for months. The new builder was due to start in the new year but until then I still had no heating and he went out-of his way to bring me electric heaters so me and my daughter could atleast stay warm. Just before howards office broke up for christmas he gave me numbers to call if I ever needed anything over the Christmas period. New year came and the work was started. I spoke to Jeremy and yet again breaking down on the phone as my mental health had hit an all time low over Christmas he was listenening to me and promised to call me everyday he was working to check the progress on the new builder and assured me if I had any queries no matter how small to call and to this day he has kept his promise. This man has gone above and beyond to help my family. The compassion this man has shown has been overwhelming, it has restored my faith in humanity, if only there was more more jemerys in the world. I can not thank Jeremy enough for everything he has done for us and I will always be truly grateful. From the bottom of my heart thankyou Jeremy not only for listening to me and putting up with my meltdowns along the way, but pushing the builders and keeping on top of this whole case. I now have not just a beautiful house it's somewhere we can call home, i have an extremely happy daughter and all the stress and tears was so worth it. Thank you Jeremy!!!

Hayley · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Ayesha Harris was a lovely and polite person to talk to on the phone today. She helped me out over the phone as much as she could with a positive attitude which was great and am very thankful for her help.

Julie-ann · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Chloe Round at Howard's Estate agents has been very professional and informative at each of the properties viewed. Happy person, easy to talk to.

Paul · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Wonderful experience. Has been a long road due to hiccups along the way which has nothing to do with Amy,, but Amy kept a very professional head on , even when at times I was frustrated. She was always polite kind and patient. She will go far.

Jackie · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Georgia has been enthusiastic, honest and efficient. It can't be easy negotiating with 2 sellers of 1 property, but she has kept us both updated at every stage. We couldn't have asked for more.

Sarah · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Sean baney has been very helpful efficient and friendly.. We felt very confident with his knowledge .... Kim kightley .... Amy lugo has been amazing she has kept me updated on the property we are buying always rang when she said she would ... Amy has been very helpful and supportive. A credit to your company.... Mrs Kightley

Kim · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Massive thank you to Georgia Lee, who went that extra mile to help us secure the new build on Compton Road. Without her I don't think we would of got our forever home. Howard's are really lucky to have you. Thanks for everything if we need anything I know where to come. Frank and Debbie x

Frank · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Thank you Amy Lugo for all your hard work in selling my property in Selby St, Lowestoft. very helpful and professional. I would definitely recommend you and Howards. Excellent service. Paul J

Niki · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Amy has been handling the sale of my property and I couldn't be more pleased with the service that she has delivered. It has been quite a protracted sale, due to numerous unforeseen delays on the purchaser’s side, but Amy stayed on top of things and did a great job of keeping me updated of progress, understanding my frustrations and giving me guidance on how to move things forward. She's reliably friendly and upbeat and very professional. Mike has assembled a talented and very friendly team and I have no hesitation in recommending the excellent service that Howards provide

Sid · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Earlier this year, we rented a place in Kessingland through Howards in Lowestoft. Dan, our letting agent, was brilliant to deal with; the online portal application had some rather unnerving quirks, but it all went very smoothly with Dan’s assistance. When we moved in, there were a few maintenance issues at the property that needed to be fixed. Lara is our Property Manager at Howards and again, Lara has been brilliant to deal with. Lara has always responded very promptly to our emails and has been great at keeping us informed of progress. The items have all been satisfactorily resolved. I really do recommend Howards of Lowestoft!

Jan · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Addison was extremely helpful. As a first time buyer, he explained everything really clearly, arranged viewings around our schedule and arranged a mortgage advisor appointment to help get us a better deal. Would definitely recommended to anyone looking into buying their first property!

Laura · 20 August 2023 · Howards Estate Agents Lowestoft

★★★★★ 4/5

Google

Rating only, no written review.

Bozhidara · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Helpful and friendly and supportive

Gail · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Amy was very friendly, helpful and got the key on expected date itself. Thank you

Nithin · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

I was shown properties by Maddie and I found her very professional and she has a vast knowledge of the local area

Gary · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Have been using Howards Great Yarmouth to view two houses. Maddy was the one to show us around and was incredibly helpful and eager

Oliver · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Carina has been great in my house purchase. Down to earth lady and acted straight away on any dealings during this process. Thankyou to Maddy too. Thankyou to any other staff members also in this journey.

Michelle · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Maddy B at Howard’s Great Yarmouth is absolutely fab. Have had 3 house viewings with her. She always makes sure you get the information you need and helps to showcase everything. Can’t fault her!

Codie · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Carina had been superb from start to finish, I always felt she truly cared about my whole experience. She kept me well informed of all updates throughout the process, and I would highly recommend using her. Thanks so much for all your support Carina and the team!!

Kirsty · 20 August 2023 · Howards Estate Agents Great Yarmouth (116 Regent Road)

★★★★★ 5/5

Google

Myself and my partner have been looking for houses for a while now and used many estate agents. Howards have been absolutely wonderful throughout this process. Very friendly and welcoming. Cara who has been showing us around has been the best estate agent we've dealt with. Super knowledgeable about each property from the off, great communication throughout and with a kind and friendly manner. The whole process with Howards has been clear concise and so helpful. I really hope we can find our dream property with them in the future.

Pheen · 12 August 2023 · Howards Estate Agents Beccles

★★★★★ 5/5

Google

We chose Howard's to sell our property after meeting Cara Childerhouse from the Beccles Branch. Cara's enthusiasm and positivity filled us with confidence that she would work hard to market our home. She took wonderful photographs and managed to describe our unusual home perfectly. Cara dealt with all the viewings and within a week we received several offers well over our asking price which is all due to Cara's professionalism. We have now accepted an offer and are continuing to receive regular support from Cara's colleague Amy. We can't recommend Howard's highly enough. Sam and Graham Cobban We have now exchanged contracts and are due to complete next week on our house sale. Buying and selling a house is so extremely stressful and I really can't recommend Howard's enough. Throughout the conveyancing process Amy Lugo the Move Managers assistance and regular updates were invaluable. Even when we couldn't get hold of our solicitor to find out what was happening, Amy was on the case and obtaining information for us. Her updates were so reassuring and I know helped to speed the whole process up. We are really very grateful for all the professional and friendly assistance we've had from both Amy Lugo and Cara Childhouse , excellent work ladies. Sam and Graham Cobban

Sam · 12 August 2023 · Howards Estate Agents Beccles

★★★★★ 5/5

Google

Buying a property through Howards was been a good experience. Staff very helpful, particularly Amy Lugo and Cara Childerhouse, both of whom went out of their way to assist with viewings and to provide friendly advice.

Peter · 5 August 2023 · Howards Estate Agents Beccles

★★★★★ 5/5

Google

They are new

Liam · 21 July 2023 · Howards Estate Agents Lowestoft

★★★★★ 5/5

Google

Howards was very friendly when we made enquiries in looking at houses, chloe round was very good in communications and helpful

Jojo · 21 July 2023 · Howards Estate Agents Lowestoft