Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I came to Luke at Horton and Garton as I needed to find somewhere in West London as soon as possible. Luke was the man for the job. Couldn't have been more helpful and was exactly the high-touch letting agent you need when trying to find a place to rent in such a fast moving market. Luke was on hand at all times to see the process through from start to finish and still to this day is on hand to answer my queries even once the deal was done. A top-class professional service. Thanks Luke.PositiveProfessionalism

Cameron · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Cameron, thank you for your time to share the 5-Star review with your experience working with Luke and the rental of your Shepherd’s Bush, W12 home. Luke’s superb work ethic is a breath of fresh air and I must also mention the super-efficient lettings and administration team who also make any tenancy happen. On behalf of Luke and the letting team closing the deal and securing the let so quickly, welcome to Shepherd’s Bush, W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

My experience working with Horton and Garton and especially Louise has been excellent. Louise was able to provide a comprehensive list of properties which matched our criteria and readily kept us abreast of developments. Thank you Louise!PositiveResponsiveness, Professionalism

Mikael · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Michael, thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations! On behalf of Louise and the sales team closing the deal, welcome to Hammersmith and best wishes settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

From my perspective, as a purchaser, Horton and Garton were extremely professional throughout the entire buying process - responsive, constantly updating me on market conditions, took safety extremely seriously and provided candid and valuable feedback. A first class team all-round.PositiveResponsiveness, Quality, Professionalism

Alastair · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Alastair, thank you for sharing your 5 Star review. Patience paid off with your purchase and now we can officially welcome you to Brackenbury Village, Hammersmith, W6.... I am looking forward to revisiting the house later this year. On behalf of all the sales team all the very best. Kind regards, John Horton.

5/5

Google

H&G staff are fantastic. They were patient with my incessant phone calls and saw me through the process of viewing, making an offer and getting the keys to my new home. Many thanks to Joel who got the ball rolling and Nachelle, and Michael who assisted with documentation. Thank you Tadas for your valuable insight when I called today. H&G even offer services after moving in. What's not to like? Thank you!!!PositiveResponsiveness, Quality, Professionalism

Jelilat · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Dear Jelilat, thank you so much for sharing your 5-Star review with regards to the recent experience moving into your wonderful new home Wendell Park, W12. Welcome to W12. I can confidently state our customer/client service levels that we work to are always well received and the significant clients appoint and instruct us. Moving home, with family, can be a stressful period so it is very pleasing to hear your comments and positive feedback from all the team. Wishing you the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

Our experience of purchasing a property through Horton & Garton - with the "Hammersmith Terrier" our agent - was first class. He understood our brief, showed us properties as soon as they were listed, and was helpful and responsive throughout the process which was key for us as first time buyers. If you are buying in W6 or W12 - these are the guys to use.PositiveResponsiveness, Quality, Professionalism

Isabella · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Dear Isabella, Congratulations on moving in to St Peter's Conservation Area, Hammersmith, W6 "our patch of west london" and in to one of my very favourite W6 locations as my favourite local gastro, favourite "local" pub and my favourite coffee shop are on your doorstep. You are really going to love living in this community and area. On behalf of Phil, Martin and all of the sales team our very best wishes settling in to your new home and no doubt we will see you shortly. Kind regards, John Horton MNAEA MARLA

5/5

Google

We dealt with H&G while buying our property in Hammersmith. Phil was excellent throughout the process. He was always very prompt and responsive. He really helped us with the process as it was our first time buying. Even all the other staff that we dealt with at H&G were extremely helpful and polite. I would definitely recommend H&G!PositiveResponsiveness, Quality, Professionalism

Vikram · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Vikram, Thank you for sharing your 5 Star review. Welcome to Hammersmith and Ravenscourt Park. On behalf of Phil and all of the team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

As a seller I couldn’t recommend Horton and Garton more strongly. They have a great knowledge of the local market, road by road. I felt their advice was completely sound and definitely aimed at getting the best outcome. They were at all times extremely professional . Everyone I dealt with had a passion for their work and positivity that shone through . The whole process was totally stress free.PositiveResponsiveness, Professionalism

Jane · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Jane, Thank you for sharing your 5 Star review. It is always our pleasure working with the very best family houses and properties in "our patch of" Brackenbury Village, Hammersmith, W6 0. You bought in the premium residential road and you have sold in the still premium road. On behalf of very hard-working Phil, Martin, Charlie Jane and myself who make up the seasoned and highly experienced HG No.1 sales team we wish you all the very best for the future. Best wishes, John Horton MNAEA MARLA

5/5

Google

Phil has been great throughout our purchase, ensuring we’re kept regularly up to date on next steps, helping us overcome the occasional obstacles, and facilitating discussions with our seller . He has worked tirelessly to make the whole process as straightforward as possible. We would highly recommend Horton and Garton’s services based on our experience.PositiveResponsiveness, Quality, Professionalism

Kevin · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Kevin, thank you for sharing your 5-star review working with Phil and Horton and Garton on the sale of your wonderful home. I have always said when you are working with the very best properties and clients (and estate agents) we are also work with the very best buyers to achieve the best market result. On behalf of all the team at Horton and Garton all the very settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

I chose Horton and Garton as they were reviewed as the best Estate Agent in my local area. They did not disappoint. My sale was a challenging transaction, however with Martin managing this, they were overcome. Martin has a warm, confident and honest approach. I would definitely use them again.PositiveResponsiveness, Quality, Professionalism

Nadia · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Nadia, Thank you for sharing your 5 Star review working with Horton and Garton and the marketing and sale of your Wendell Park, Shepherd's Bush home. I must say your property sale was a “text book sale”, well managed under the close eyes of my seasoned colleague and Sales Manager, Martin Clements who delivered on how to achieve best terms, secure the best willing and able buyer and we are all delighted with the result. I am sure lesser inexperienced ‘greenhorn’ agents would not have been able to "iron out the issues", in this scenario, which Martin knew how to, and with his tenacity and guile ensured the end goal result, the exchange, sale and completion this side of the Christmas holidays. On behalf of Martin and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

We sold our flat with H&G and have had a brilliant experience from start to finish. We knew they had a good reputation locally, and it is well deserved. The team were professional and enthusiastic. From the initial valuation discussions it was clear they had a lot of local knowledge, and were very helpful with their thoughts on the market. We got a lot of viewings very quickly, and then an offer. Phil was extremely helpful throughout the entire process. His communication was always clear and helpful and he always went the extra mile to make sure everything went smoothly. I would highly recommend them to anyone living in the area.PositiveResponsiveness, Professionalism

Olivia · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Olivia, thank you for sharing your 5-star review working with Horton and Garton on our recent sale of your Wendell Park, W12 property. Phil Coombes is a highly valued and experienced member of team at Horton and Garton. Phil's first-class customer service, communication skills and work ethic ensure a smoother transaction and selling experience for sellers and buyers alike. On behalf of all the sales team best wishes. John Horton MNAEA MARLA.

5/5

Google

Professional, knowledgeable about property and the market, proactive, motivated and switched on. Wouldn’t think twice about using them as and when we next come to sell.PositiveResponsiveness, Quality, Professionalism

Naomi · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Naomi, Thank you for sharing your 5 Star review. We would be delighted to assist when the time comes around again. As the local experts and market leaders both Brackenbury Village and Ravenscourt Park we are ideally positioned here at 172 King Street, W6 0QU. Kind regards, John Horton MNAEA MARLA

5/5

Google

Phil at Horton and Garton has been unbelievably dedicated in helping us to find the perfect family home. Always professional, responsive and patient - I would highly recommend Phil and the team at H&G.PositiveResponsiveness, Quality, Professionalism

Nina · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Nina, thank you very much for sharing your super 5-star review with your buying experience working with Phil and the Horton and Garton team. Phil is part of a quite formidable team of sales agents who are experts of their local area, dedicated, professional and always working in the best interests of our vendors and buyers. On behalf of Phil and all the sales team here at Horton and Garton all the very best settling in to your new Brackenbury Village house. Kind regards, John Horton, Director and owner.

5/5

Google

Anthony has been absolutely brilliant. I am a new Landlord and Anthony has guided me through every step of the process so far. Within a week of meeting me, my property was on the market and we had loads of viewings and have now secured a tenant. Anthony and the whole team have been extremely professional, organised, friendly and communicative. I can't thank you enough!PositiveResponsiveness, Quality, Professionalism, Value

Anna · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Morning Anna, thank you for sharing your 5-star review working with Anthony here at the Chiswick, W4 Horton and Garton lettings team on the successful rental of your Chiswick Park, W4 property. As the owner of the business, it is always a great pleasure to see and hear the positive feedback from our landlord clients especially when a job is done well, and this acknowledged on the google review platform! On behalf of Anthony and the Chiswick, W4 lettings team at Horton and Garton all the very best. Kind regards, John Horton, Director, and owner.

5/5

Google

My experience of Horton and Garton is in the form of Charlie, who has been thoughtful, reliable, informative, reassuring and kind - a really helpful human being who contributed to making the process of finding and buying my flat feel smooth and stress free.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Sara, thank you for sharing your 5-star review with your recent property purchase via Horton and Garton. Buying and selling a home is reported to be potentially one of the more stressful periods in our lives so to see and hear your comments od a smooth transaction are a true delight. On behalf of Charlie and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton.

5/5

Google

We went with Horton and Garton originally because we were impressed by Martin’s honesty and smart commercial approach to the market and to his credit, Martin remained involved throughout the process. Kudos to Tadas for his persistence and professionalism in closing the sale out. You have made the process as stress free as possible and delivered on all your promises. Thankyou.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Morning Paul, thank you for sharing your 5-star review working with Tadas, Martin and the Horton and Garton team on the successful sale of your house and home. I have said it before and will say it again… when we are working with the very best properties, best clients and of course the very best buyers we achieve the best market result. On behalf of all the team at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

We had been looking for a property for over 18 months and during this whole period Phil Coombes (aka The Hammersmith Terrier) looked after us. Phil's approach was very helpful, professional, calm and honest. We would sincerely like to thank Phil and the whole Team at Horton and Garton for helping us find the property that we were looking for. We highly recommend Horton and Garton! Best wishes Salome and ChristianPositiveProfessionalism

Salome · 25 August 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Congratulations Salome and Christian on your successful property purchase in Wendell Park, W12 - you have closed on a truly beautiful home and I am sure you will be enjoying the west facing garden later this spring/summer. Thank you for sharing your 5 Star review and on behalf of Phil and the team here at Horton and Garton we all wish you all the very best for the move and settling in. Kind regards, John Horton

5/5

Google

Great servicePositiveProfessionalism

Carolyn · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you Carolyn for the 5 star review, coming from a lady like yourself who has been in Chiswick decades and travelled the world - that is awesome. All the very best with your new life out of W4 and make sure you let me know if you are passing through. Stay safe and all the best.

5/5

Google

I had a great experience buying a property through Paul. He was open, organised, fair, and got the job done. I highly recommend him and the team at Horton & Garton.PositiveResponsiveness, Quality, Professionalism

Iain · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Iain. It was a pleasure and we really enjoyed working with you on your purchase. We hope you enjoy Chiswick life and I hope to see you around. All the best and stay safe.

5/5

Google

Paul provided a refreshingly honest approach to managing our sale. He was extremely efficient and very responsive to communications. It was the best experience we could have hoped for and would certainly go to him again.PositiveResponsiveness, Quality, Professionalism

Tabish · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Tabish. You took a leap of faith with me after a wide range of valuations and advice. Thank you for following your gut instinct and it’s lovely to hear that you felt that paid off! I look forward to a beer with you, in your new football pitch garden soon. All the very best to you and the family. Thank you.

5/5

Google

Horton and Garton come very highly recommended from me - Paul Cooney made the whole process seamless, he was Incredibly professional, responsive and clearly very skilled at his job. His communication skills are second to none and the marketing material he produced for the sale of my house was immaculate and beautifully shot. If you are selling a house in Chiswick and surrounds you won’t go wrong if you choose Horton & GartonPositiveResponsiveness, Quality, Professionalism, Value

Rachel · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Rachel. You had to show patience of steel to get over the line and I really appreciate that. I hope you enjoy Country Life and I’m sure Grantham Road will miss you. All the very best.

5/5

Google

Horton and Garton have changed my view of estate agents, after wasting hours with other agencies in London it was such a relief to find such a competent team! It also helps they have the best portfolio of properties! Paul was genuine, knowledgable and outrageously cool from day 1, making the whole transaction seamless. Thankyou!PositiveResponsiveness, Professionalism

Ryan · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Ryan. It was inspiring to meet you and Adam. You are absolutely kicking butt, with life. I wish you every success for the future. We look forward to a proper catch up, when life returns. Stay safe and all the best.

5/5

Google

Paul was exceptional. From the start he was candid, proactive, and professional. He encouraged and allowed ample time to be in the property prior to purchase to get a feel and to allow time for detailed checking of items. Throughout the post-sale activities, he proactively followed up with the difficult and protracted probate sale conveyancing, resolving some of the more intractable issues and patiently encouraged and checked in throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Cath · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Cath. It was a real team effort and I really enjoyed working with you. Thank you for hanging in there with the process and I hope you are feeling at home in your awesome, W4 apartment. Stay safe and all the best.

5/5

Google

We bought a property Paul was selling. The best experience we’ve ever had with an estate agent. Paul was extremely professional, responsive and transparent. He kept the process moving forwards quickly and kept all parties up to date. Overall, impressive and a very nice guy to deal with!PositiveResponsiveness, Quality, Professionalism

Cal · 25 August 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Callum and Sally and it was a pleasure. You have purchased a special house by the River, with a garden that would make the countryside folk - very jealous. I look forward to a beer with you on the River, when life returns. All the best and stay safe.

4/5

Google

Excellent service

Ken · 20 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Ken, Thank you for your review. Maybe there was 'a typo' and your review should have been 5 stars? Wishing you all the best, Kind regards, John Horton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent