Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Shiyane Carpenter was our agent, she was brilliant!

Molly · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Molly, Thank you for sharing your 5-Star review with your experience renting your Brackenbury Village, Hammersmith, W6 home with Shiyane here at Horton and Garton. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton, Director and owner.

5/5

Google

It was a delight dealing with Shiyane Carpenter - she was warm, helpful, and made the whole process of finding a new home efficient.

D · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi D, thank you for your time to share the 5-Star review with your experience working with Shiyane here at the lettings teams here at Horton and Garton. Shiyane has an effective and professional work ethic which is evident and well received by our clients and customers. On behalf of Shiyane and the lettings team we wish you the very best settling into your new Chiswick, W4 home. Kind regards, John Horton, Director and owner.

5/5

Google

It was really easy dealing with Horton and Garton and Joel was a massive help to getting moved in swiftly.

Charlie · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Charlie, thank you for your recent 5-star review and your recent experience working with the Horton and Garton lettings team and my colleague Joel in the rental of your Brackenbury Village, Hammersmith, W6 home. It is always a pleasure seeing and hearing such comments and I can assure you it's a team effort making every move happen. On behalf of Joel and all the team we wish you the very best settling into your new house and home. Kind regards, John Horton, Director and owner.

5/5

Google

Well, look no further than Charlie Carroll if you’re looking to buy. Endlessly patient, proactive, helpful and committed to finding you the perfect place. Couldn’t recommend highly enough. Thanks Charlie, for all your help.

Sue · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Sue, thank you for sharing your sharing your 5-Star review with your experience working with Charlie here at the Horton and Garton Hammersmith, W6 and Shepherd’s Bush, W12 office. Charlie is a seasoned key member of the high performing and market leading sales team and one of his key skills is matching the best buyers to the very best homes and when you are working with the right agent in property business this positive experience makes a huge difference. On behalf of Charlie and all the team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

Joel made sure the process of renting my flat was smooth from start to finish. I would definitely speak to Joel if I ever needed to move again.

Matt · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Good morning Matt, Thank you for sharing your 5 Star review with your experience renting a flat with my colleague Joel here at Horton and Garton. Joel is a valued member of our market leading lettings and rental office and is supported by an excellent admin support team ensuring both tenant and landlord receive a professional service. On behalf of Joel and all the lettings team best wishes settling in to you your new Ravenscourt Park, W6 home. Kind regards, John Horton, Director and owner.

5/5

Google

Louise and the rest of the team were excellent to deal with. They did exactly what they said they would, when they would, and got us through our sale in the calmest way possible which was very much appreciated.

Ed · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Ed and Flo, thank you very much for sharing your sharing your 5-Star review on the google review platform. Firstly, thank you for your business and your comments with your experience selling your home; it was our pleasure working with you and the sale of your Wendell Park property. Louise is a key member of the Horton and Garton sales team and can match the best buyers to the very best homes. On behalf of Louise, Phil and all the team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

Joel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.

Veronica · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process. On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Definitely the preeminent estate agent in their local area. Could not have asked for better service from Louise Jones who was always available and proactively helped solve the last minute issues we encountered just before exchange. Highly recommend.

Edward · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Ed, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home with Louise at Horton and Garton. You have now closed the circle having bought the property with us all those years ago… Thank you for the wonderful comments with how Louise has managed the sale through to its successful completion! Everyone was delighted with the result, and I would call your property sale “textbook estate agency”. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. I take this opportunity to say thank you for your loyalty and your the business and on behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Hi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.

Bonnie · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.

5/5

Google

Phil and Tadas kept me updated every step of the way during the sale of my property. They were well informed, helpful and realistic in all the advice they gave, and went above and beyond to help me bring the sale to a close. I cannot recommend them highly enough.

Caroline · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Caroline, Thank you for sharing your wonderful 5 Star review with your experience selling your Hammersmith Bridge, riverside home with Horton and Garton. My colleagues Phil and Tadas are excellent estate agents and are part of a formidable market leading team of seven full time sales agents in the Hammersmith office. As a previous resident of this riverside location I know only too well the attraction and many benefits of living by the riverside. Thank you for the business and on behalf of Tadas, Phil and all the team we wish you the very best. Kind regards, John Horton, Director and owner.

5/5

Google

We purchased a house recently. Tadas, our estate agent, was incredibly knowledgeable and considerate throughout the whole process. He made a stressful process very easy to navigate. I connect recommend Tadas highly enough.

Jonathan · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Jonanthan, thank you for sharing your 5 Star review with your experience working with Tadas on your recent purchase of your new Brackenbury Village, W6 house and home. Tadas is a valued member of a formidable and the market leading sales team in the area, here at Horton and Garton across, Hammersmith, W6 and Shepherd's Bush, W12. Your purchase was a textbook agency “smooth and trouble free” and that is the result of working with the best houses and properties, rational vendor client and willing and able buyers... Welcome to the neighbourhood and on behalf of Tadas and the team all the very best for 2022 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

Found a 1-bed flat through Horton and Garton. Our lettings agent Shiyane Carpenter was very helpful, forwarding the property on to us directly. She also responded to queries and chased things up in a timely manner! Thanks!

Daniel · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Daniel, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Chiswick home. Shiyane is a highly valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

I have come across many estate agents over the past year in my search for my first flat. Horton and Garton have by far delivered the best service, primarily due to the fantastic service delivered by Tadas. Tadas has been an amazing help throughout. He is professional, attentive and knowledgeable, which has allowed for a smooth process. He answered all of my questions with no hesitation and kept my fully updated at each stage of the purchase process. Tadas has a genuine desire to help the customer. His personable and approachable nature kept me reassured throughout. I now look forward to getting the keys next week to my lovely new flat. Thank you Tadas. This has been a five-star service and I wouldn’t hesitate to recommend Tadas to any potential buyers.

Natasha · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Natasha, a big thank you for sharing your super review with your experience working with Tadas on the recent purchase of your new Brook Green, W14 home. As an estate agent you cannot see or hear better praise and words… As the business owner it is always very refreshing to see such comments about an individual and teams’ performance, Tadas is a valued member of a very strong sales team here at Horton and Garton, where we are the West London Zone 2 market leading estate agents. Your purchase was what I would call “text-book agency” trouble free… and for Horton and Garton, when we are working with the very best properties, clients, and buyers then we are over half-way there. Thank you for your review and on behalf of Tadas and the sales team all the very best for settling into your new home this Christmas 2021 and the future. Kind regards, John Horton, Director, and owner.

5/5

Google

We purchased a flat and working with Tadas was a pleasure. He clearly stands out compared to other estate agents: - he is on point and doesn’t waste time by changing topics, telling us irrelevant things and sugar coating - he understands what’s going on and always resolves all questions promptly - he effectively resolved a conflict and helped to move things forward

Gregory · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Gregory, thank you for your time to share the 5- Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on your recent completion. On behalf of Tadas and the sales team welcome to Hammersmith and best wishes settling into your new Brackenbury Village home. Kind regards, John Horton. Director and owner.

5/5

Google

Incredibly friendly and helpful estate agent (Shiyane Carpenter) made finding a flat to rent very easy. She was always happy to answer questions before our tenancy started too.

Connor · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Connor, thank you for sharing your 5 Star review with your recent experience renting your Chiswick, W4 property with Horton and Garton. On behalf of Shiyane and the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Had a great experience with Shiyane Carpenter for finding a new flat to rent. Really appreciate her help and understanding. Communication was outstanding from the start. Thank you again for all the help. The team has been outstanding!

Maria · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Maria, thank you for the super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Brackenbury Village home. Shiyane is a highly valued member of the team and supported by a great management and admin lettings team, making the move happen behind the scenes. On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

My experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough. Very helpful throughout the whole process, super knowledgeable and always fast to get back to you. The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with. Highly recommend Louise!

Abdo · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

We were very impressed by Tadas and Horton and Garton. Despite changing our mind Tadas stuck with us and remained supportive helping us find to find a really wonderful new home which we moved into last week. We would be very happy to recommend Horton and Garton to anybody who wished to sell their home or indeed find a new home. Thank you.

Sally · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Sally, Thank you for sharing your 5 star review with your recent experience working with Tadas here at Horton and Garton on your recent purchase. Welcome back to Hammersmith and on behalf of Tadas and all of the team we wish you the best settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Louise J. from Horton and Garton has proven to be fundamental and very valuable in every aspect of the transaction. From the early days to detailed follow through, she really pushed to get us the property we wanted. 100% recommended.

Matteo · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Matteo, thank you for sharing your review on this platform and your comments on your experience working with my colleague Louise Jones, Louise is well known for going the extra mile for her clients, both buyers and sellers. Best wishes settling into your new home Brook Green, W14 home. Kind regards, John Horton, Director, and owner.

5/5

Google

My husband and me bought our first flat through this estate agent and we are very happy with our purchase. In particular, the agent Louise was very supportive throughout the process. She took care of every aspect since the first day and always made us feel with peace of mind. We couldn’t have best service! Thanks Louise, we are very grateful our paths crossed. Sara and Maurizio!

Sara · 15 March 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Sara and Maurizio, a huge thank you for sharing your super, 5 Star review on working with Louise and purchasing your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton. Louise managed the sale through to its successful completion! We were all delighted with the result, and I could say your purchase was a perfect sale… “textbook estate agency”. Louise is found going the extra mile and is well respected by her clients, customers and management team. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Rented a flat though these guys, pretty smooth process. Was able to get updates from my agent, Joel, whenever I requested, which I appreciated.

Steve · 14 October 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Steve, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Joel. Having moved home myself recently I know there is 101 things to do on top of dealing with the estate agent so hearing that Joel and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

These guys are the best agents I have used for letting a property. They are proactive, professional and whenever there's a problem / glitch they come with some potential solutions. Would definitely recommend

Sarah · 14 October 2021 · Horton and Garton London (176 King Street)

Agent replied · 30 September 2023

Hi Sarah, Thank you for sharing your super 5-star review on this platform. Kind regards, John Horton Director and owner.

5/5

Google

Without doubt the most friendly and professional estate agents in Hammersmith. They keep you informed every step of the way through a home sale or purchase. Highly recommended.

Keep · 3 October 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Nigel, thank you for sharing your sharing your 5-Star review and HUGE congratulations on the recent sale and completion. It has been our pleasure working with you and your Brackenbury Village, Hammersmith, W6 home. I have always said it when we are working with the very best houses and properties, we achieve the best result for our clients. Thank you very much for your business and we were all delighted with the end result. On behalf of Phil, Ashley and all of the team (too many names to mention everyone) all the very best with your next move. I hope that I will be seeing you sooner rather than later. Kind regards, John Horton Director, and owner.

5/5

Google

I know this is going to sound a bit over the top but Tadas really couldn't have done a more brilliant job for us. He was unfailingly helpful at every turn - and there were many! - and was always at the end of the phone to help push the sales process along. I've given him five stars because that's the maximum Google will allow but I'd give him six if I could.

Dominic · 3 October 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Dominic, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12. Your recent sale was what we would call “smooth” trouble free and that is the result of working with a genuine, willing and able buyer (achieving best price), the No.1 local agent working and most importantly a rational and motivated seller… Horton and Garton, Independent, Professional, Effective. I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021 and the future, kind regards, John Horton, Director, and owner.

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Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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