Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe recently bought a property with Horton and Garton and couldn’t be happier with the service we had from Louise Jones. From the first contact when I enquired about the local area to when we completed she was always available, incredibly helpful and knowledgeable. She took a lot of stress out of the process and was an absolute pleasure to work with. Would highly recommend her and Horton & Garton.PositiveResponsiveness, Quality, Professionalism
Alison · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Alison, thank you for sharing your review with your experience working with Louise on the purchase of your Brackenbury Village, Hammersmith, W6 new house and home.
Louise is a highly valued member of a very strong sales team here at Horton and Garton and is always going the extra mile for her clients and customers ensuring a high level of interaction and customer service from point of sale through to exchange and completion.
On behalf of Louise and all the sales team, we wish you all the very best for settling in to your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton did a great job in selling my house. The whole team worked really hard, showing great energy and professionalism.
Special thanks to Phil Coombes and Charlie Carroll for their advice, good humour and for achieving such a great result.PositiveProfessionalism
Joanna · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Joanna, Thank you for sharing your super 5 star review with all the google readers on this platform. When you work with the very best houses and clients in Brackenbury Village and Hammersmith, W6 our track record and high level of house sales proves why we are the market leading estate agent. Thank you for your business and it was our pleasure working with you this year. Best wishes with the imminent move date and no doubt we will be seeing you very soon as you are still local. On behalf of Phil, Charlie and all of the sales team best with the imminent move. Kind regards, John Horton - Director and owner
★★★★★ 5/5
GoogleHave just sold our flat through H&G and couldn't be happier with the service we received. Extra big thanks to Louise for all the hand holding and soothing of nerves she did along the way. She was endlessly positive and committed to getting the job done. Communication was really good so we always knew what stage we were at. We definitely chose the right agent.
Carole · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Carole, a big thank you for sharing your wonderful 5 Star review with your experience working with Louise on the recent sale of your Stamford Brook, Hammersmith home.
As the business owner it is always very refreshing to see such comments about an individual and teams’ performance, Louise is a valued member of a very strong sales team here at Horton and Garton and she is always positive and communicative and goes the extra mile for her clients and customers.
Your purchase was what I would call “text-book agency” trouble free… and for Horton and Garton, however I am sure it did not quite feel like this.
Thank you and Chris for your business working with Horton and Garton. On behalf of the sales team all the very best for settling into your new home and “life after london”. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleIt was a great choice! Phil helped us to find our new house and guided us through the entire buying process. It was a pleasure dealing with him. Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics. He was always accessible and responsive to all our questions even during busy periods. I would not hesitate to recommend him to friends. Great service!PositiveResponsiveness, Quality, Professionalism
Béchir · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Bechir, thank you for sharing your super 5 Star review on this platform on your recent house purchase. Phil Coombes, Sales Manager, at the Horton and Garton office is a highly respected estate agent by clients, buyers, and colleagues alike. His work ethic and communication skills are an example to others of what to do and how to do it! Best wishes settling into your new Wendell Park house and home. You are also now a neighbour to my three favourite shops on the Askew Road... On behalf of Phil and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe were very impressed by Tadas and Horton and Garton. Despite changing our mind Tadas stuck with us and remained supportive helping us find to find a really wonderful new home which we moved into last week. We would be very happy to recommend Horton and Garton to anybody who wished to sell their home or indeed find a new home. Thank you.
Sally · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Sally, Thank you for sharing your 5 star review with your recent experience working with Tadas here at Horton and Garton on your recent purchase. Welcome back to Hammersmith and on behalf of Tadas and all of the team we wish you the best settling in to your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleWe rented our first property in London through Horten and Garton. We have had some unpleasant experiences with other estate agents but with Horten and Garton, our experience has been quite good. Our estate agent Joel, who was very prompt and responsive, helped us with getting the whole thing finalized in a very short time. We are extremely pleased with the professionalism, responsiveness and the quality of service of the entire team of Horten and Garton.PositiveResponsiveness, Professionalism, Value
Pujan · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Pujan, Thank you for sharing your super 5-Star review on this platform. Congratulations on moving in to your wonderful Wendell Park, Shepherd's Bush home. On behalf of my colleague Joel and all of the lettings team we wish yand best wishes settling in. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleHorton and Garton delivered exactly what they promised - to use their local knowledge to find the right buyer for our flat. Phil Coombes mobilised the whole team to advise us on the approach to the sale. We appreciated their straightforward and realistic guidance - their valuation proved to be spot on. Louise Jones kept things running super smoothly from initial viewing through to completion and couldn’t have been easier or more pleasant to deal with.
Lucy · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Lucy, Congratulations… on the recent completion. A genuine team effort spearheaded by Phil Coombes and Louise Jones. Another textbook sale achieved. Thank you for sharing your glowing review and 5-Star experience working with Horton and Garton on your recent Shepherd’s Bush, Askew Village, W12 sale. It’s always a pleasure to read such comments how our strategy and communications with the team throughout your sale ensured you too also received the HG 5-star service. On behalf of Louise, Phil and the team we wish you the very best for 2022 and the future. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton have been simply brilliant. I was very wary of the whole process being a first time buyer, but Louise guided me along every step. Extremely responsive, enthusiastic and with practical solutions along the way. I am glad I worked with them for my first purchase!
Simrinder · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Simrinder, thank you for sharing your review and 5-Star experience working with Louise here at Horton and Garton on your recent purchase. Congratulations… and I hope your move in was smooth and you have settled in well and are enjoying the views from your new Wendell Park home. It is a genuine pleasure to read your comments how Louise communicated with you on the transaction and ensured you received a 5-star service too. On behalf of Louise and all the team we wish you the very best settling into your new West London home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI use Horton and Garton to manage my properties. They are exceptional. They go out of their way to ensure everything is working properly. They regularly check the properties to ensure that the tenants are keeping them at a good standard. I have recently experienced some difficulties with work carried out at one of my properties. Horton and Garton have taken over the management and have taken control of the situation and are dealing effectively with the contractors to ensure that the work is being completed. I cannot rate them highly enough. If you are looking for a management company to manage your property, I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Lucy, thank you for your business and thank you for your time to share the super 5-Star review with your experience working with our property management team with your Chiswick, W4 properties. I can whole heartedly say it’s a professional team effort led by Michael and Alanna and Ashley supported by a senior team of experienced property managers who are effective in what they do and how they do it working with the very best local contractors. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI have just completed on the purchase of my first ever home through Horton and Garton, with Louise, the best agent I could ever ask for.
Louise is professional, dedicated and result oriented, helping me throughout the incredibly stressful few months of purchasing a property. I was very well looked after as a client and Louise was always available to answer all my doubts.
I would like to give a huge praise to the H&G team and especially Louise, for all your hard work and dedication in making my dream of owning a property, a reality!PositiveResponsiveness, Quality, Professionalism
Sarah · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Sarah Thank you for your time to share your 5-Star review with your experience working with Louise. Welcome to Ravenscourt Park, Hammersmith W6 and best wishes settling into your new home. John Horton. Director and owner
★★★★★ 5/5
GoogleMy husband and me bought our first flat through this estate agent and we are very happy with our purchase.
In particular, the agent Louise was very supportive throughout the process. She took care of every aspect since the first day and always made us feel with peace of mind. We couldn’t have best service!
Thanks Louise, we are very grateful our paths crossed.
Sara and Maurizio!
Sara · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Sara and Maurizio, a huge thank you for sharing your super, 5 Star review on working with Louise and purchasing your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton.
Louise managed the sale through to its successful completion! We were all delighted with the result, and I could say your purchase was a perfect sale… “textbook estate agency”.
Louise is found going the extra mile and is well respected by her clients, customers and management team. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleWe engaged Horton & Garton after several frustrating and, ultimately, fruitless months with another estate agent in the area and were immediately struck by the different feel we got from Martin on his visit to value our property. He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices.
From the outset, we felt that the team there were working hard for us, and importantly, given our previous experience, were communicating with us on a regular basis, providing solid and honest feedback. We ended up with a number of offers on our property and, once we had decided which to accept, initially Phil, and then Charlie were on hand to provide any guidance that we needed (our first property sale) and to make sure that timelines were being met by the buyers.
A professional team who did a great job for us. Wish we'd gone to them from the start.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Mark, thank you for sharing your 5 Star review working with Charlie and Phil and the sales team on the recent and successful exchange/completion of your wonderful Askew Village, Shepherd's Bush, W12 property.
Sometimes, when the first agent fails to sell a property it can be a challenge being the appointed “second agent” especially as estate agents may appear to all, to do the same job… as your experience states it’s not what we do… it’s how we do it… and being frank and transparent we simply do it better than others…
It is a team effort, and we all share the local knowlege, and a professional edge to communicate with our buyers and vendors in a clear and succinct manner and keep our business business.
On behalf of all the sales team we wish you and Anna Rose all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe recently bought a property in Wendell Park and can't rate Tadas from Horton & Garton highly enough. He went above and beyond from the start and managed the process exceptionally with the other estate agent and solictors in the chain. It was a stressful time as we were trying to move before our baby arrived and I don't think we would have made it without Tadas' efforts! His communication was excellent and he was a pleasure to deal with. Hopefully we won't be moving for a while but wouldn't hesitate to use Horton & Garton.
Sarah · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Sarah, Congratulations… You did it and you’re now in your new home and hopefully out of the boxes and settling in. Thank you for sharing your glowing review and 5-Star experience working with Tadas here at Horton and Garton on your recent purchase. It’s always a pleasure to read such comments how communications throughout your purchase were first class and Tadas ensured you also received the HG 5-star service too. On behalf of Tadas and all the team we wish you the very best settling into your new Wendell Park, W12 West London home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleAfter many years of renting, we, despite being excellent tenants, had a lot of experience with estate agents and we were nervous about finally purchasing a place and the many purchase pitfalls I’d heard about.
Charlie Carroll at Horton & Garton, utterly smashed my negative preconceptions. As first time buyers, nervous and 100% out of our comfort zone… he reassuringly guided us in a brilliant purchase. Out of our depth, he was able to take us through the process and I wholeheartedly and thankfully recommend Charlie and the team at Horton & Garton.
Thanks Charlie! You’re the bee’s knees’.
Shura · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Shura, thank you for sharing your review and 5-Star experience working with Charlie Horton and Garton on your recent purchase. Congratulations… you have now moved in! It is a genuine pleasure for me to see and hear your comments how Charlie managed the transaction and Charlie endeavours to ensure his clients and customers are also receiving a 5-star service. On behalf of Charlie and all the team we wish you the very best settling into your new Stamford Brook, Hammersmith, W6 home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleGreat experience buying a house with H&G! We were looking for a new home for about a year and we had a deal (with a different agent) fall through already.
Through all this time Louise Jones relentlessly showed us around different on- and off-market properties, she took the time to understand our requirement completely and was generally very nice, easy and responsive to deal with. Her absolute strength is how prompt she is and jumps on things to get them through bottlenecks when the deal is in the making. The previous owner can rest assured she has certainly deserved her commission!
Also had some experience with Phil Coombes while negotiating the price and honestly, it's been one of the most intelligent, respectful negotiations I've had in in my life. These people know what they're doing, and they're doing it well!
Zornitsa · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Marinova, thank you for sharing your experience with your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. On behalf of Louise, Phil and the team all the very best settling into your new Hammersmith, w6 home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her!
I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications.
Thank you H&G and especially Louise! xxPositiveResponsiveness, Quality, Professionalism
Alex · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleI can't praise Louise and the rest of the team at Horton and Garton highly enough. They provided an outstanding service.
Louise worked tirelessly to secure me an offer. She was considerate and courteous to my tenants, and provided regular updates on how the marketing was proceeding.
If you are looking for an estate agency that goes the extra mile for you, I'd highly recommend Horton & Garton.
Jonny · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Jonny, Thank you for your 5 Star review. On behalf of all the sales team we wish you well for the future. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleI recently completed on the purchase of a house in W12 through Horton and Garton. The excellent Louise Jones first showed me the house in February and just over 3 months later we moved in. Louise has been very helpful and good-humoured throughout the purchasing process, answering all my questions promptly by phone or text, and following up whenever required. I would use Horton and Garton again and recommend them without hesitation.
Vanessa · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Vanessa, thank you for your textbook 5-star review. (At least we know the alarm works very well!). Always a genuine pleasure to hear and see the comments and it our pleasure when we are working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Louise and all the sales team we wish you and Nicholas the very best settling into your new Wendell Park, W12 home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleHorton and Garton have been simply brilliant, I can’t recommend them highly enough. At our first meeting with Phil, we were charmed by his enthusiasm for our property, and reassured by his very clear explanation of how they planned to market it and what our next steps should be. He made us confident that Horton and Garton were the right estate agents for us. The whole team worked hard to bring a huge number of prospective buyers to view, and then after we accepted an offer, Tadas went above and beyond to steer us towards successful completion. Thanks guys!
Jane · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Jane, thank you so much for sharing your 5-star review. And a BIG thank you for instructing us with the sale of your Wendell Park, Shepherd's Bush, W12 house and home. It is a privilege to have the opportunity of working with the very best houses and homes (and clients) and buyers too. Phil and Tadas are two very able team players and form part of a formidable west London team. Wishing you all the very best in your new home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleI've a mixture of emotions at the minute, having just successfully sold my house. But the one thing I am clear on is that engaging Horton & Garton was absolutely the right decision.
From the first moment, they were enthusiastic but also completely upfront and straight with us on the property and what they felt they could do for us. They showed the place off really well, and they've found us a deal we're really happy with from buyers who are exactly like we'd have ideally chosen. In short, an extraordinary job well done! Thank you H&G, and special hat tip to Louise Jones
Andrew · 17 June 2022 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Andrew. That's what we’d call “a textbook sale”. Thank you for the 5-star review and I know Louise here in the office and the buyers were thrilled to close the deal. When we are working with the very best houses and homes in Brackenbury Village we also work with the rational, willing and able buyers. On behalf of Louise, Phil and all of the sales team we wish you all the very best settling into your new house and home outside of west London. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleVery efficient and effective service. Thank you Shiyane for your always very professional engagement. I strongly recommend 😊 …
Yona · 19 May 2022 · Horton and Garton London (176 King Street)
Agent replied
Hello Yona, Thank you for sharing your 5 Star review here on the Horton and Garton google review platform. On behalf of Shiayane, AGiie, Ashley and the lettings team we wish you all the very best settling in to your new Brackenbury Village, Hammersmith, W6 home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
Googlea seriously well earnt 5 star review. if I could give them more stars I would. They were truly remarkable and went hugely above the call of duty to ensure we completed on our dream home. Our conveyance solicitor's said "They have gone way over and above what is expected from them you are very lucky to have them".
we had to complete on a particular day and everything was in place however the previous owner lived in another country and was loosing faith with her solicitors. In order to ensure we completed on the property John booked a Euro star the evening before and went to Paris for morning met the owner talked her through the final pieces of legal paper that were needed to be signed, got back on the train that morning to London to ensure we completed by our dead line. We completed on time! A massive thanks to Horton and Garton. Particular thx to John, charlie and phil!
Tom · 19 May 2022 · Horton and Garton London (176 King Street)
Agent replied
Morning Tom and Georgina. That's what we call "going the extra horton and garton mile" and all part of the service... We did what had to be done and I am delighted that your house purchase exchanged and completed yesterday afternoon! This transaction was up there with the very best and 'a new new for me' in my 25-year career and will be fondly remembered for many years to come. I called my octogenarian client this morning and she was ecstatic and said… "we had made a horrible experience quite pleasant" On behalf of the sales team we wish you all the very best settling into your new house and home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton delivered exactly what they promised - to use their local knowledge to find the right buyer for our flat. Phil Coombes mobilised the whole team to advise us on the approach to the sale. We appreciated their straightforward and realistic guidance - their valuation proved to be spot on. Louise Jones kept things running super smoothly from initial viewing through to completion and couldn’t have been easier or more pleasant to deal with.
Lucy · 19 May 2022 · Horton and Garton London (176 King Street)
Agent replied
Morning Lucy, Congratulations… on the recent completion. A genuine team effort spearheaded by Phil Coombes and Louise Jones. Another textbook sale achieved. Thank you for sharing your glowing review and 5-Star experience working with Horton and Garton on your recent Shepherd’s Bush, Askew Village, W12 sale. It’s always a pleasure to read such comments how our strategy and communications with the team throughout your sale ensured you too also received the HG 5-star service. On behalf of Louise, Phil and the team we wish you the very best for 2022 and the future. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleHorton and Garton have been simply brilliant. I was very wary of the whole process being a first time buyer, but Louise guided me along every step. Extremely responsive, enthusiastic and with practical solutions along the way. I am glad I worked with them for my first purchase!
Simrinder · 19 May 2022 · Horton and Garton London (176 King Street)
Agent replied
Hello Simrinder, thank you for sharing your review and 5-Star experience working with Louise here at Horton and Garton on your recent purchase. Congratulations… and I hope your move in was smooth and you have settled in well and are enjoying the views from your new Wendell Park home. It is a genuine pleasure to read your comments how Louise communicated with you on the transaction and ensured you received a 5-star service too. On behalf of Louise and all the team we wish you the very best settling into your new West London home. Kind regards, John Horton Director, and owner.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.