Trusted Agent profile

Horton and Garton estate agents in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Horton and Garton have been simply brilliant, I can’t recommend them highly enough. At our first meeting with Phil, we were charmed by his enthusiasm for our property, and reassured by his very clear explanation of how they planned to market it and what our next steps should be. He made us confident that Horton and Garton were the right estate agents for us. The whole team worked hard to bring a huge number of prospective buyers to view, and then after we accepted an offer, Tadas went above and beyond to steer us towards successful completion. Thanks guys!

Jane Β· 19 May 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hi Jane, thank you so much for sharing your 5-star review. And a BIG thank you for instructing us with the sale of your Wendell Park, Shepherd's Bush, W12 house and home. It is a privilege to have the opportunity of working with the very best houses and homes (and clients) and buyers too. Phil and Tadas are two very able team players and form part of a formidable west London team. Wishing you all the very best in your new home. Kind regards, John Horton MNAEA MARLA, Director and owner.

5/5

Google

A great experience using Horton and Garton. Shiyane Carpenter was very attentive and always reachable with questions. A seamless experience that I would recommend to others.

James Β· 19 April 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hello James, Thank you for sharing your 5 star review working with Shiyane and the lettings team on the recent rental of your superb Shepherd's Bush, W12 home. All the very best settling in. Kind regards, John Horton, Director and owner.

5/5

Google

Shiyane Carpenter made our move to London so much easier. At every step she supported us and answered any queries we had so promptly, making it such a smooth process. Very professional and always ensured we were 100% happy at every step. We are thrilled with our new flat! Would definitely recommend to any of our friends - thanks again!

Nicole Β· 19 April 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hello Nicole, thank you for sharing your super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Hammersmith home. Shiyane goes the extra mile to make things happen as smoothly as possible and is well respected member of the team who is supported by a great management and admin lettings team, making the move happen behind the scene. On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

I had a great experience buying a property through Paul. He was open, organised, fair, and got the job done. I highly recommend him and the team at Horton & Garton.

I Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 23 October 2024

Thank you so much Iain. It was a pleasure and we really enjoyed working with you on your purchase. … More

5/5

Google

Rating only, no written review.

Jonathan Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Jonny for the 5 star review, we love those and it’s always our minimum service standard target. … More

5/5

Google

I recently purchased a property where Horton and Garton were acting for the Vendor. Paul and his team provided an excellent service, being extremely flexible with viewings and proactively managing the third parties involved in completing …

Petrina Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you so much Petrina. We really appreciate the feedback and coming from a very successful … More

5/5

Google

Paul and the team were outstanding from Day 1. They recognised the match of buyer and seller straight away ; did not push but gave plenty of context and background. Once in the process Paul was responsive , ready to deal with any issues and hugely professional. His manner is exemplary and I highly recommend.

Bob Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Bob and Becky. It was so lovely to work with you and I agree, you and our client was perfect … More

5/5

Google

I recently bought a house which was being marketed by the Horton and Garton Chiswick branch. All of the team were very helpful, responsive and when issues came up Paul in particular was quick to do all he could to resolve them. I felt kept …

Gordon Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Gordon. With your experience of buying and selling property and dealing with a large … More

5/5

Google

I’m not a fan of most estate agents! 😬 but Paul is a delight to deal with. He's really on the ball and very keen to keep everyone happy. Thanks again mate …

Toby Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 16 April 2026

Thank you very much Lord Miller (Toby). Chiswick is lucky to have you grace us with your residency. … More

5/5

Google

Efficient, professional and a real 'Human' approach! Couldn't fault them!

Frannie Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Frannie. Welcome to W4 and I can’t wait to see the transformation of your new home. You have incredible bones to work with and a VERY special garden, I know you & Will will make it PERFECT. Let me know when the reveal party is? See you around and soon. Thank you.

5/5

Google

Paul goes the extra mile, stays in touch, is realistic, understands the client, and delivers.

Tim Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you so much Tim. That feedback really says it all, on how I want to be remembered by my clients after we complete a sale. I really enjoyed working with and for you and the family. It was 15 rounds but we got it done. All the best and I hope to see you around. Thank you again.

5/5

Google

Keen, enthusiastic, reliable and genuine - I'd be happy to endorse this agent for selling your property.

Neil Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Neil. I really appreciate the glowing endorsement and it was pleasure working for the beneficiaries. The new owners will making it a fabulous and happy home. All the best and stay safe.

5/5

Google

We’ve had a wonderful experience with Paul and Giorgia. Both were incredibly helpful during our search and throughout the completion process. Paul really helped to make sure that the completion was a smooth process and took place as quickly as possible which we really appreciated.

Sophie Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Sophie and Jonny. You were a joy to work with and congratulations on securing a W4 family home. … More

5/5

Google

Paul is the only estate agent in Chiswick I've come acrss who actually does what an estate agent ought to - he gives accurate valuations and achieves them, rather than making ludicrous overpromises to win the business, he finds the right buyers and ensures the sale goes smoothly and on time. And all with a smile on his face!

Dan Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much Dan. That testimonial really sums up my personal mantra. … More

5/5

Google

Paul is truly a legend! He’s actually a really nice guy too. From start to finish of my sale, communication was outstanding and he drove the whole process without any need for me to check what was happening with his boundless enthusiasm and knowledge. I couldn’t be happier - he turned a stressful situation into a serene experience.

Conrad Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

WOW, thank you Conrad. There are sales where you surprise yourself with the value you add to the … More

5/5

Google

Paul was fantastic. As first time buyers he helped us navigate the process perfectly. He was super responsive by both email and WhatsApp and very patient with all our questions. I would 100% recommend H&G based on our experience with Paul.

Tom Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much, Tom. Welcome to W4! You, Rita and the family will love it here. A pleasure working with you, Rita, Mum ⭐️ and Dad on this. All the very best and I would love to see the house again, when you have made it home. Enjoy the sunshine. Thank you.

5/5

Google

Paul and his team have been absolutely amazing in the entire process of the purchase of our first home. Paul's personal customer-centric, no-stress approach immediately clicked with us and we knew immediately we could trust him. He has been responsive, resourceful and honest. We completed the entire process in just 2 months! Thank you!

Mariam Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you so much Mariam and Zaid. That is awesome feedback, you were first time pros and a pleasure to work with. … More

5/5

Google

We found Paul to be a truly exceptional and helpful agent when he acted for us on the sale of our property. He excelled in keeping us up to date on requirements, progress, the level of interest, the timings of visits and in responding quickly to any queries we had. He was extremely professional and polite throughout, oversaw production of some excellent marketing, and provided strong but fair advice in relation to the valuation of the property. And he did all this for the same percentage as many other agents charge for a far inferior level of service! We thoroughly recommend him and in fact have already done so to several friends and contacts.

Cleo Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you very much, Cleo - WOW, what a review! It was a pleasure selling such a beautiful home, with organised sellers and working for you & Julien was easy. All the best in β€œShe Bu” and I look forward to seeing your new home, once you have worked your magic! See you soon for the housewarming party. Much love.

5/5

Google

Say goodbye to the dread of dealing with estate agents! Paul at Horton and Garton, was absolutely awesome to deal with. Super professional, helpful and communicative. From the minute we met him, (at a property we decided wasn't for us), he was understanding and supportive and not in the least bit pushy. He stayed in contact keeping us updated with new properties and being really transparent throughout. When we finally found our dream home he managed the competitive bidding situation honestly (we think!). We got the keys to our new house today and we can't wait to make it a home! Highly recommend H&G to anyone looking for a personable and stress-free sale or purchase.

Briony Β· 16 April 2022 Β· Horton and Garton London (161)

Agent replied Β· 20 June 2024

Thank you so much Briony and Juan. I really enjoyed the long journey on this one with you both and I can’t wait to see the transformation. All the very best with the process, it will be worth all the pain and stress in the end. See you for the BIG reveal! Thank you again, welcome to W4 and stay safe.

5/5

Google

Joel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.

Veronica Β· 25 March 2022 Β· Horton and Garton London (176 King Street)

Agent replied Β· 24 March 2024

Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process. On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Horton and Garton have opened a new space called β€˜High Road Studio’. It’s an innovative blend of pop-up and property. The pop-ups will be art, culture, cuisine events. The property will be discussed in a comfortable β€˜non-office’ area. I’ve yet to do a sale/purchase/letting through H&G but I’d like to one day.

Hamish Β· 25 March 2022 Β· Horton and Garton London (176 King Street)

5/5

Google

My experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough. Very helpful throughout the whole process, super knowledgeable and always fast to get back to you. The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with. Highly recommend Louise!

Hss Β· 25 March 2022 Β· Horton and Garton London (176 King Street)

Agent replied Β· 24 March 2024

Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Rating only, no written review.

Ben Β· 15 March 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hi Ben, Thank you for sharing your 5-Star review working with our lettings and property management team and the rental of your Brackenbury Village, Hammersmith, W6 home. All the very best, John Horton, Director and owner.

5/5

Google

Rating only, no written review.

Javier Β· 15 March 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hello Javier, Thank you for sharing your 5 star review on this platform. Kind regards, John Horton, Director and owner.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent