Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Dominika was very helpful with our property search!

Charlotte · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied · 30 September 2023

Hi Charlotte, thank you for sharing your 5- Star review with us. Dominika is a valued member of a highly experienced lettings team and is well known for delivering on providing honesty, guidance and advice to her landlords and tenants. All the very best settling into your new Hammersmith home. Kind regards, John Horton, Director and owner.

5/5

Google

Luke and the H&G team are wonderful, delivering an excellent service. Many thanks again for all your help!

CRH · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Charlie, thank you for sharing your 5 - Star review. Luke is a key member of a formidable market leading lettings team who all deliver and go the extra mile for their clients and customers. All the best settling in to your new Brackenbury Village home. kind regards, John Horton - Director and Owner

5/5

Google

Excellent service from whole team at H&G; special mention to Agatha, Phil and Louise for 'going the extra mile'.

K · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi KL, Thank you for your time to share the 5-Star review with your experience working with both the sales and lettings teams here at Horton and Garton. The whole team has a honest and effective work ethic which is evident to all clients and customers which adds up to why Horton and Garton are the market leading No.1 estate agent for both sales and lettings in Hammersmith, W6 and Shepherd’s Bush, W12 Kind regards, John Horton, Director and owner.

5/5

Google

H & G Hammersmith found us a property to rent, always professional and responsive and nothing was too much trouble, Dominika even popped past on the day of moving to make sure we were ok!

Baz · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Barry, Welcome to Hammersmith, W6 and 'Our Patch' of Ravenscourt Park! Thank you for sharing your 5 star review on your recent moving inexperience with Horton and Garton. On behalf of Dominika and all of the team we wish you all the best settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

I am very impressed with how professional and efficiency H&G is throughout our purchase process. A big thank you to Phil for all his assistance along this journey! Highly recommend!

Avril · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Avril, thank you for posting your 5-star review and welcome to Brackenbury Village, W6! I trust your move in was as smooth as possible and that you will be out of the bubble wrap packing boxes sooner than later. You have a wonderful home in a beautiful location. Enjoy! On behalf of Phil and all the team our very best wishes settling into your new house and home. Kind regards, John Horton Director.

5/5

Google

Dominika was extremely dedicated to help us with finding our perfect property. She was always very professional and dedicated, letting us know every step of the process and making sure everything was perfect at the property before our move in. I would highly recommend Dominika and all the team at Horton & Garton.

Daniel · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Daniel, thank you for sharing your 5-star review working with Dominika and Horton and Garton on the recent rental of your new Brackenbury Village home. It is always a pleasure when we are working with the very best properties, tenants and landlords and hearing such wonderful customer service experience. On behalf of Dominika and all the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Phil at Horton and Garton has been unbelievably dedicated in helping us to find the perfect family home. Always professional, responsive and patient - I would highly recommend Phil and the team at H&G.

Nina · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Nina, thank you very much for sharing your super 5-star review with your buying experience working with Phil and the Horton and Garton team. Phil is part of a quite formidable team of sales agents who are experts of their local area, dedicated, professional and always working in the best interests of our vendors and buyers. On behalf of Phil and all the sales team here at Horton and Garton all the very best settling in to your new Brackenbury Village house. Kind regards, John Horton, Director and owner.

5/5

Google

Phil has been a pleasure to work with throughout the purchasing process. As a first time buyer he provided help and guidance throughout, and played a major part in speeding up the process where delays arose. I wouldn’t hesitate to recommend him, and H&G, to others and when it comes to selling, he’ll be the first person I contact.

Joel · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Joel, thank you for sharing your 5-star review working with Phil here at Horton and Garton on the recent purchase of your Shepherd’s Bush, W12 home. It is always a pleasure when we are working with the very best properties, clients, and buyers. On behalf of Phil and the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Horton and Garton have opened a new space called ‘High Road Studio’. It’s an innovative blend of pop-up and property. The pop-ups will be art, culture, cuisine events. The property will be discussed in a comfortable ‘non-office’ area. I’ve yet to do a sale/purchase/letting through H&G but I’d like to one day.

Hamish · 30 September 2021 · Horton and Garton London (176 King Street)

4/5

Google

We changed to H & G to sell our flat after a period of things not going anywhere fast. The team were very professional, the advice realistic. A special thank you to Louise for her help and support throughout the process. Jan and Steve

Janice · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Janice, thank you for sharing your super review with your recent experience and success with Horton and Garton selling your Stamford Brook, Hammersmith, W6 mansion block flat. There was a huge amount of time and effort invested by Louise, Martin and all the sales team with 30+ viewings to close the deal. I recognise why we only have achieved 4 stars and not the super 5-star rating and often is the case, being the second agent appointed, some clients are sale fatigued by the nefarious practice of a few estate agents who, could not value a £5 or £10 note yet alone any Hammersmith home or property. The good news is that you contacted Horton and Garton, we closed the deal and we got you moving. On behalf of Louise and the team we wish you all the very best. Kind regards, John Horton, Director and owner.

5/5

Google

For nearly ten years, H&G have done an exceptional job of managing the rental of my flat, and in recent months they've handled the sale with the same professionalism and expertise. Particular thanks to Ashley Prowse for frequently going above and beyond; and to Charlie Carroll for expertly managing the sale. V grateful to the entire team, and wish you all well.

Jamie · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Jamie, thank you for sharing your 5-Star review. Only 10 years! blink and almost a decade passes you us by. It has been our pleasure working with you and your property over the years and thank you for your continued loyalty and the business working with H&G... on behalf of my colleagues: Ashley Prowse, Charlie Carroll and all of all of the team here all the very best and see you when you are next in Hammersmith. Kind regards, John Horton, owner and Director.

5/5

Google

Amy Flood at H&G has been my property manager since I moved, she has been so wonderful and such a pleasure to deal with. As a single mom to a newborn, I generally need any issue sorted almost immediately, Amy always goes above and beyond to get feedback from the landlord asap for me. I don't have any complaints. and I am so happy with the service!

Zaahira · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Zaahira, thank you for sharing your 5- Star review working with Amy at Horton and Garton on the management of your riverside, Hammersmith, W6 rental investment property. Amy is a key member of our management team and goes about her business in a client focused methodical manner and is well respected amongst her colleagues, line managers and always delivers with a first-class customer service for both tenants and landlords alike. On behalf of Amy and all the management team we wish you the very best. Kind regards, John Horton Director, and owner.

5/5

Google

First class service all the way. If you're looking for an honest, professional lettings agent, then I can highly recommend Horton & Garton. The amiable Ashley Clements, Lettings Manager, was a pleasure to deal with and a man if integrity - he genuinely cared about getting me the best deal and always put my interests first, even above that of the company or himself. It's not just Ashley either, it was obvious that the whole team/office had the same enthusiasm and willingness, to help get the result you're after. Special mention for Aggie and Martyn who helped secure great tenants for my two flats. Thank you! Update: I have again used Horton & Garton this year to find me a suitable tenant, and would like to thank the admin and finance team for their help - they're always on hand to answer any queries that I may have and help me to get all the necessary paperwork in place. A special thanks to Michael and Nachelle who I dealt with quite often during the process. And of course the Lettings Team for coming through for me again (Ashley, Aggie, Joel, Dominika and Luke).

Rx · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Rajin, Ashley, Aggie and Martyn and not forgetting Ashley P, Delia and Germain make up the incredible lettings team who make our letting business tick! It's a team effort. As an new Landlord client to Horton and Garton you are now more familiar with the work load and input of the "finer detail" of securing a genuine willing and able tenant on best terms. Thank you for sharing your superb review with all google users and we look forward to working with you and your properties now and in the future... Kind regards, John Horton MNAEA MARLA

5/5

Google

I could not recommend H&G more highly. I had been told about them by two friends who'd had good experiences with them and I can now see why for myself! They are extremely professional, know their area and their business and I felt in safe hands all the way. I was most impressed by Martin's knowledge of the property in which I lived and liked his approach to valuation. He knows the business so well that he makes sure he values to SELL! As a result I had an enormous number of viewings during the cold winter of a pandemic lockdown. Charlie worked tirelessly to secure a deal, as did Phil and then finally Louise who got the deal over the line for which many congratulations Louise! All this done with consummate professionalism and great good humour. Goodness knows I needed the latter at times. As did they! They all made what was quite a gruelling process (none of their doing) so much easier. So many thanks team! Anyone looking to buy or sell in West London need look no further!

Hilary · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Dear Hilary, thank you for sharing your super 5-star review which is a reflection on a team effort in making the move happen. Definitely the estate agents textbook sale with the sale of your Ravenscourt Park home. On behalf of all of the sales team we wish you the best for settling in to your new home. John Horton - Director.

5/5

Google

We’ve just sold through Horton and Garton and couldn’t be more delighted with the experience. The whole team were so easy to work with from start to finish. From the initial advice about marketing our property, which was spot on, to the support on the day of completion, we had total confidence in their work. Phil was totally professional and a pleasure to work with. He understood quickly what kind of buyer our property was right for, and brought the right people round to view. He was always available to discuss the process and how the transaction was going - communications were really smooth. It was the easiest, most stress-free sale ever: we had an above asking price offer within a week of launching, and exchanged just two months after we put it on the market. It was so hassle-free I can hardly believe we’ve actually sold! I have already recommended Horton and Garten to friends, and will continue to do so. Many, many thanks.

Camilla · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Camilla, Thank you very much for sharing your five star review with the recent exchange and completion of your Wendell Park family home. It was truly our pleasure working with you too. The very best houses always sell well with Horton and Garton. On behalf of Phil, Martin and the rest of the sales team wish you all the very best. John Horton, Director and owner.

5/5

Google

Probate Sale I would highly recommend Horton and Garton. They were professional throughout, efficient and friendly. I dealt with Phil , Louise and lastly with Martin as the sale of the property was quite challenging at times. However, H & G kept going and were enthusiastic and committed to the end. All the agents kept me well informed and updated at all times which was a positive sign of their commitment and was very re-assuring as I live in Sussex so am not local to the property. I think the team are positive proof that an independent Estate Agent gives a far more personal service and I rate H & G services highly.

Sue · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Dear Sue, thank you for sharing your 5-star review with your recent experience in the sale of your Shepherd's Bush probate house sale. We were delighted with the result and yes, this transaction has its challenges, as does every property sale, but we overcame. On behalf of my colleagues Louise, Phil, Martin, and all the sales team all the very best for 2021. Kind regards, John Horton Director and Owner, Horton and Garton.

5/5

Google

I owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her! I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications. Thank you H&G and especially Louise! xx

Alex · 30 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Charlie was great at keeping us informed every step of the way. Seamless sale. Thank you.

Amanda · 14 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Amanda, valued, listed, marketed - sale agreed, exchange and completion within 2 months! This was surely an A1 textbook sale when rational, willing and able seller and genuine willing and able buyer is introduced to the property by market leading Hammersmith, W6 estate agents… Horton and Garton… Thank you for your time to share the 5- Star review with your selling experience working with Charlie on the Horton and Garton sales team. A final thank you for the opportunity and the business, working with your Hammersmith Riverside home. On behalf of Charlie and the sales team closing the deal, Kind regards, John Horton. Director and owner

5/5

Google

The agent was really helpful. Luke Vecchione was the person looking after my tenency. I was surprised how he answers my questions promptly and eficiently. He pay a lot of attention to each minor details and put all his efforts to sort out any obstacles appears. I strongly recommend this agent.

John · 9 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello John, thank you for your time to share the 5-star review with your experience working with Luke and the rental of your new Chiswick home. Luke is a highly valued member of the lettings team and is well respected by his colleagues, landlords and tenants. On behalf of Luke and the letting team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Achieved better than the asking price and were thoroughly professional at all stages. Phil Coombes went the extra mile in helping smooth out minor difficulties that arose and was a reassuring presence throughout the selling process. Recommended

Eluned · 9 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Eluned, thank you very much for sharing your sharing your 5-Star review with everyone. It was our pleasure working with you and the sale of your Hammersmith, W6 home and property. Phil Coombes leads from the front and works with a highly focused sales team who can match the best buyers to the very best homes resulting in achieving best market price. It was our pleasure working with you and thank you for the opportunity and your business. On behalf of Phil and all the team we wish you all the very best with your next move. Kind regards, John Horton Director, and owner.

5/5

Google

Best agents in the West by Far! Strong Work ethics and values mixed with a great Leadership team!

Martyn · 2 September 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Martyn, Thank you for sharing your review on the google platform. "Best in the West" Now that is what I would call a 5-Star plus review. Wishing you all ther very best. John H!orton, Director and owner.

5/5

Google

Tadas was amazing from start to finish. Nothing was too much trouble. Always reliable and highly professional. An excellent agent from an excellent agency. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Angus · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Morning Angus, thank you for sharing your 5-star review working with Tadas here at Horton and Garton team on the successful purchase of your Brackenbury Village, Hammersmith, W6 home. As the owner of the business it is always a great pleasure to see and hear the positive feedback from my colleagues especially when a job is done well! On behalf of Tadas and the team at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

I had a great experience buying my first property with Horton and Garton. Phil, "the Hammersmith terrier" was very helpful and proactive.PositiveProfessionalism

Anna · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Anna, Thank you for sharing your 5 star review with your purchase of your new W12 home via Horton and Garton. The buying and selling process can be challenging for all parties involved however the journey is much smoother when working the local and the professional estate agents. On behalf of Phil and the HG team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA.

5/5

Google

I’ve worked in property in West London for several years now and am extremely pleased how well H&G have handled the sale of my own house recently. I will continue to recommend Martin and the team.PositiveProfessionalism

Max · 25 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Max, thank you for sharing your 5 Star review working with Phil Coombes and the sales team on the recent and successful exchange/completion of your wonderful Brackenbury Village, Hammersmith, W6 house and home. It was our pleasure working with you and the property and if only all properties were of the calibre of your home, then Hammersmith could be renamed “Glamour-smith”. Thank you for your business and this opportunity to prove the point that we are the most successful and the market leading agent in Brackenbury Village, Hammersmith, W6. On behalf of all the sales team we wish you and the family all the very best settling into your new home outside of London, W6. Kind regards, John Horton Director, and owner.

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Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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