Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Great service, very reactive, efficient and friendly. Tadas was fantastic, on top of every communication and always making sure things ran smoothly and there were no delays. Highly recommended.

Natasa · 14 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Natasa, thank you for your business working with you and your Ravenscourt Park, W6 home. And thank you time to share the 5-Star review with your selling experience working with the Horton and Garton sales team in particular my colleague Tadas, here in the Hammersmith, W6. Tadas has a very much “old school estate agent approach” which is calling first on the telephone before emailing and his level of communication and experience in the job is well above his industry peers. Congratulations and great news on seeing the sale through! On behalf of Tadas and the sales team all the very best adjusting life in the countryside - outside of Hammersmith, W6. Kind regards, John Horton. Director and owner.

5/5

Google

With some positive experience on the tenancy side of things, I engaged Horton and Garton as agent to let and manage my property. I cannot speak highly enough of their professionalism, responsiveness, courtesy and expertise. They are a pleasure to work with, particularly Ashley Prowse. Ashley you're a star!

Mark · 11 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hello Mark, thank you for sharing your 5-Star review and experience, as a new Horton and Garton “let and managed” landlord, on the google review platform. It is always a pleasure working with the very best Shepherd’s Bush and Hammersmith, W6 properties and landlords alike! Thank you for the business and on behalf of the “reliably reliable” Ashley Clements and Ashley Prowse we look forward to working with you as our new “let and managed” landlord. Kind regards, John Horton, Director and owner.

5/5

Google

The team at Horton and Garton (Anthony, Michael, Aggie, Alanna) have been absolutely wonderful to deal with during our rental period. Fast, efficient and helpful - the communication has been great throughout our whole tenancy. By far one of the best teams we have dealt with! Highly recommended.

Eliza · 11 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Eliza, thank you for sharing your 5-Star review with your experience securing your new Chiswick, W4 home working with Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service and positive and prompt communications in the process. On behalf Of Anthony, Aggie, Michael and Alanna we wish you all the very best settling in to your new home. Kind regards, John Horton, Director, and owner

5/5

Google

Hi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.

Bonnie · 7 August 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.

5/5

Google

Horton and Garton made renting my first ever flat a really easy and quick process. I had no issues along the way. A special thanks to Dominika who was very informative and made the process even quicker. Thanks for the help!

Kamran · 31 July 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Kamran, Congratulations on your recent move to Ravenscourt Park, Hammersmith, W6. A big thank you for posting your 5-Star review with your experience securing your rental home with my colleague Dominika. Horton and Garton are the market leading estate agents across W6 and W12 and W4 with the best properties to rent and our job is made straight forward when we are working with the very best, genuine, willing, and able tenants. All the very best settling in. Kind regards, John Horton Director, and owner.

5/5

Google

The whole team was very personable and engaged, Tadas in particular worked extremely hard in order to get our exchange across the line and was always at hand to help out or communicate between the sides. Great agents to work with.

Sam · 31 July 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi Sam, thank you for sharing your sharing your 5-Star review and HUGE congratulations on the exchange and imminent completion. It has been a well-travelled and trodden road to this moment, and it has been our pleasure working with you and your wonderful family home in Shepherd's Bush. I have always said it when we are working with the very best houses and properties, we achieve the best result for our clients. This sale was not the most straightforward however your trust and faith with Horton and Garton made the difference, and it was our pleasure closing the sale. My colleague Tadas is much respected and highly focused sales agent and forms part of the No.1 market leading team who are genuine proactive match makers ensuring the best buyers see the very best homes resulting in achieving best market price for the seller and securing the purchase for the buyer. It is a team effort, and we closed the deal for you. On behalf of Tadas, Phil and all the team we wish you all the very best with your next move. Kind regards, John Horton Director, and owner.

5/5

Google

Amy Flood has been nothing short of amazing. Our experience with her, Horton and , and their property management function has been very good. We unfortunately were affected by the flooding as well as a plethora of other issues within the first month of moving into our property but Amy worked tirelessly communicating between us the landlord and contractors to get all of the various issues addressed quickly. Thank you Amy and team!

George · 31 July 2021 · Horton and Garton London (176 King Street)

Agent replied

Hi George, thank you for sharing your 5 Star review with our Property Management Department under the challenging circumstances of dealing with the recent flood damage to your Hammersmith, W6 riverside home. I understand my colleague Amy Flood, was incredibly responsive and dealt with matters as quickly as possible for you arranging contractors to visit and make good the damage. I can empathise with you as we too were unfortunate to suffer flood damage. Wishing you all the very best. Kind regards, John Horton. Director and owner.

5/5

Google

Fantastic team over at Horton and Garton! Very friendly and knowledgable about the local areas market. Anthony especially went above and beyond to ensure our letting process was simple, fast, and hassle free. Having experience with them in both, I highly recommend them for sales and lettings.

T · 1 July 2021 · Horton and Garton London (176 King Street)

Agent replied

Good evening, thank you for sharing your super 5 Star review on this platform on your recent experience working with the Horton and garton Chiswick, W4 lettings team. Anthony Wozniak is leading the Chiswick W4 HG lettings team from our new offices in Turnham Green Terrace. Anthony is a seasoned lettings professional manager and is highly respected estate agent by our landlord clients, tenants, and colleagues alike. On behalf of Anthony and all the Chiswick, W4 lettings team we wish you all the very best. Kind regards, John Horton - Director, and owner.

5/5

Google

By far the best experience I have had with an estate agent in London, Louise was well-informed, very communicative, extremely helpful and managed the transaction from start to finish; I was very impressed.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Luke, thank you for sharing your 5-star review with your experience working with Louise who is a valuable key member of a superb sales team, very much on top of profession and market leaders within the Hammersmith, W6 0 area by almost a country mile! On behalf of Louise and all the team we wish all the best settling into your wonderful new Stamford Brook home. Kind regards, John Horton Director and Owner

5/5

Google

Nobody enjoys looking for a new rental property, especially after 8 years in one place, we were lucky enough to meet Dominika who assured us that the right property was out there for us. We found Dominika relentless in her search on our behalf, she listened to what we needed and almost made it a mission to find us something, which was duly noted and always appreciated, we have since finished our search and found something through connections, but felt it was important to say thank you and credit where credit is due for going above and beyond, Thank you Dominika.PositiveResponsiveness, Professionalism

Olivia · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Dear Olivia, thank you for sharing your review on your recent experience in your search for a family home in Hammersmith. Dominika has a first-class work ethic and continuously demonstrates customer service skills which many other estate agents could only wish for. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Horton & Garton sold my flat for me (Aug 2020) - couldn't recommend them any more highly. Very hard working and responsive team, definitely the best agents in the area.PositiveResponsiveness, Quality, Professionalism, Value

Lottie · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Dear Lottie, Thank you for sharing your expereince with the sale of your Wendell Park, W12 home. Timing is always key to any successful sale along with the agent, Horton and Garton and working with the very best properties, sellers and buyers. We were delighted with the result and on behalf of all of the sales team we wish you settling in to well in your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Tadas, has been outstanding all the way through our purchase, he went above and beyond managing parts of the chain that were not his responsibility to ensure we were able to exchange and complete in good time. He kept us updated all the way through and nothing was too much trouble. Fantastic service and would highly recommend using Tadas and Horton and Garton.PositiveProfessionalism

Ben · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Ben, Congrats on the exchange today!! Thank you for sharing your experience working with Horton and Garton on the purchase of your new home, working with Tadas and giving us a 5-star review. It was a challenging purchase and maybe this may be an understatement... however a team effort made sure that at every cross road and pinch point we overcame the issues and did not lose sight of the end goal which is testament to what the estate agent would say you were always "A1 genuine, willing and able buyers" On behalf of Tadas and all of the sales team we wish you all the very best with the move. Kind regards, John Horton, Director and owner.

5/5

Google

Great service from the entire team, from accommodating us into their very tight schedule from visits and viewing the property - thru to exchange stage. The entire team where just simply amazing. Special shout out to Tadas, who was always there, holding our hands all through the way. Tadas was patient and always reassured us each time we thought things weren't going as fast as we wanted it to. He gave us 100% customer service and guidance, simply amazing. Thank you so much. MorrisPositiveResponsiveness, Quality, Professionalism

Morris · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Morris, Thank you for sharing your super 5 Star review with your recent experience working with Tadas, Horton and Garton on the purchase of your Ravenscourt Park, Hammersmith W6 new home. Tadas is well respected member of a quite formidable sales team and his customer service skills, understanding of the business and his seasoned experience in the sales negotiations throughout the transaction is the reason why he is working with the west london market leading No.1 estate agents. On behalf of Tadas and all the sales team we wish you all the very best settling into your new home this summer. Best wishes, John Horton, MNAEA MARLA, Director and Owner.

5/5

Google

“Just wanted to say how good Amy Flood has been with the managing of our flats. She has kept us informed giving us all the details with the options available. Her manner is pleasant, efficient yet professional and has been very good to deal with.”PositiveProfessionalism

Steve · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Steve and Pam, Thank you for your sharing your 5 Star review and giving a special mention to our colleague and Property Manager Amy Flood. It is always a great pleasure to read and hear our landlord client comments and we really appreciate your positive feedback received about Amy's work ethic, communication and responsive manner with you. Best wishes and see you soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

Horton and Garton and in particular their agent Louise Jones have been an absolute pleasure to work with. They are super fast, reliable and really take the client's criteria into account. I would really recommend them.PositiveResponsiveness, Quality, Professionalism

Vic · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Vic, thank you for sharing your 5-Star review with your recent experience working with Horton and Garton. Louise is a highly valued member of the team and is well known for delivering exceptional customer service to all customers and clients. All the very best settling into your new home. Kind regards, John Horton Director and owner.

5/5

Google

Dominika was super helpful in our hunt for a new apartment in Ealing. She organised a viewing really quickly and was very friendly and answered any questions we had. There was a bit of maintenance work required on the property and she kept us up to date with the progress of it all. There was also a bit of back and forth on the landlord’s side with them accepting someone else’s offer then choosing to go with ours, and Dominika called us every time there was an update to keep us in the loop! Overall I had a great experience with Horton and Garton and we got the property we really wanted! Thanks again!PositiveResponsiveness, Professionalism

Shane · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Shane, A big thank you for you sharing your 5 Star review with your experience working with Dominika in our lettings team. Dominika is a key member of a formidable, experienced team of professionals who go the extra mile to deliver an exceptional customer service experience. As the owner of the business it is always pleasing to see and hear this positive feedback and comments. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

We couldn’t be happier with our choice! Louise and Martin helped us to find our dream house and guided us through the entire buying process. They listened to our needs, understood our taste and patiently found us exactly what we were looking for. They've been professional, friendly, efficient and proactive from start to finish. Great service!PositiveProfessionalism

Chiara · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Chiara, thank you very much for sharing your super 5-star review with your buying experience of your wonderful Ravenscourt Park home working with Martin and Louise. Louise is a natural estate agent and always goes the extra mile for her buyers and sellers and is the perfect ‘home match maker’. On behalf of Louise and Martin and all the sales team here at Horton and Garton we wish you all the very best settling in to your new Hammersmith, W6 home. Kind regards, John Horton, Director and owner.

5/5

Google

I chose Horton and Garton because of Phil Coombes, who made the initial onsite visit. He was charming to deal with, knows the local area well and understood the selling points of my flat without having to spell it out. Ours was a tricky sell, above a closed shop, no garden in the pandemic year, but he ( and Charlie) bought in great leads of the exactly the right demographic. When we hit a few bumps Phil knew how to smooth them out and about felt he was on my side throughout the process. Horton and Garton have an intelligent approach, are up for a discussion when you need to change tack and it felt like a personalised service. Thank you Phil, Charlie and the team.PositiveResponsiveness, Quality, Professionalism

The · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Nahid, thank you so much for sharing your 5 Star review with your recent experience selling your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton. Phil and Charlie work within a formidable team of estate agents who are professional, honest, and very credible within our business. Your decision to appoint and work with Horton and Garton and our success with the sale of your home has further extended our track record as the market leading number 1 estate agents in Hammersmith, and hopefully we will continue to work with likeminded, genuine, willing, and able vendor clients like yourself going forward. It is always our pleasure to be working with the best properties, and clients. On behalf of Phil and all the sales team we wish you all the very best with your move to out of London to the countryside! Kind regards, John Horton, Director and Owner.

5/5

Google

I recently let my property through Horton & Garton and cannot recommend them highly enough. Ashley, Aggie and their team were very helpful from start to finish. From the intial listing of the property, through to negotiating offers, signing the tenants and all the paperwork and due dilligence it entails, they were excellent throughout. A very professional approach and a great team.PositiveResponsiveness, Quality, Professionalism, Value

Anna · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Dear Anna, thank you for sharing your 5-star Landlord review with your experience of Horton and Garton with the rental of your family home. Ashley Clements and Aggie Tukendorf are senior and experienced team members who are supported by a similarly professional and knowledgeable admin, finance, and management team. Thank you for the business and it was our pleasure working with you and we look forward to working with many likeminded new landlords in 2021 and the future. Kind regards, John Horton MNAEA MARLA

5/5

Google

We recently completed on the sale of our property in Shepherds Bush and have been very pleased with the professionalism and service from Phil, Martin and the rest of the team at Horton and Garton. From our property going on the market to completion of sale took only nine weeks, which is testament to the skills and focus of the H&G team. Highly recommended!PositiveResponsiveness, Professionalism

James · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello James, thank you for the business and sharing your 5-star review. I have to say working with your Shepherd’s Bush, W12 family home was an ‘estate agent textbook sale’ from the start to the finish achieving best market price in the process. For this to happen the estate agent must be working with the very best properties, vendor, and purchaser. On behalf of Martin, Phil, and all the sales team all the very best, Kind regards, John Horton.

5/5

Google

We chose this agency because it’s local and because we liked the selling strategy offered by the sales manager Martin. You feel it straight away when you deal with professionals. There are many things which may go wrong. In our case everything went smoothly. They sold our property before it was even released onto the market. First viewing by the right buyer and we were done! Mind a lot depends of the prices. I guess in our case it was right. With the chain of 4 links we managed to move into a new property in 4 months, with no problems whatsoever. Great support by Charlie, our agent, he was communicating between all the involved parties effectively and was very helpful. Professional, reliable, responsible, smart. This is what I personally would say about this agency. Definitely recommend.PositiveProfessionalism

Dina · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Dina, Thank you for sharing your 5 Star review with your experience of working with the Horton and Garton sales team and the successful marketing and sale of your wonderful Wendell Park, Shepherd's Bush, W12 home. It is always our pleasure to work with the very best properties and clients (and not forgetting the genuine, willing and able buyers). On behalf of Martin, Charlie and all of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Martin and Louise were fantastic. They listened to what we wanted in terms of selling our property and very responsive. They got plenty of people through the door for viewings and we had a buyer writhing 3 weeks, straight through to completion within 2 months. Would highly recommend Horton & Garton, they genuinely know the area and the market better than anyone.PositiveResponsiveness, Quality, Professionalism, Value

Irene · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Dear Irene, thank you so much for sharing your 5-Star review with regards to the recent transaction/sale of your Ravenscourt Park, W6 0 home. When we are working with the very best Hammersmith, W6 properties and clients (not forgetting buyers too) 98.9% of the time we are achieving full asking price or above. We too were delighted with the result and a great sales team effort spear-headed by Martin and Louise. All the very best with settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

We engaged Horton & Garton after several frustrating and, ultimately, fruitless months with another estate agent in the area and were immediately struck by the different feel we got from Martin on his visit to value our property. He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices. From the outset, we felt that the team there were working hard for us, and importantly, given our previous experience, were communicating with us on a regular basis, providing solid and honest feedback. We ended up with a number of offers on our property and, once we had decided which to accept, initially Phil, and then Charlie were on hand to provide any guidance that we needed (our first property sale) and to make sure that timelines were being met by the buyers. A professional team who did a great job for us. Wish we'd gone to them from the start.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Mark, thank you for sharing your 5 Star review working with Charlie and Phil and the sales team on the recent and successful exchange/completion of your wonderful Askew Village, Shepherd's Bush, W12 property. Sometimes, when the first agent fails to sell a property it can be a challenge being the appointed “second agent” especially as estate agents may appear to all, to do the same job… as your experience states it’s not what we do… it’s how we do it… and being frank and transparent we simply do it better than others… It is a team effort, and we all share the local knowlege, and a professional edge to communicate with our buyers and vendors in a clear and succinct manner and keep our business business. On behalf of all the sales team we wish you and Anna Rose all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

I can not recommend Martin and the team at Horton and Garton highly enough. We are due to complete in a couple of weeks and they made finding a buyer a simple and straight forward process. In the past we have had some bad experiences with estate agents however Martin, Phil and Charlie have restored our faith in the profession! We have found their honest, friendly but knowledgeable approach very refreshing. Martin has assisted us with every aspect of not just our sale, but also our purchase which is via another agent. Martin has always been willing to go that extra mile on our behalf and always with a friendly smile. He has great local knowledge and an excellent understanding of the market.PositiveResponsiveness, Quality, Professionalism

Jenny · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Morning Jenny, Thank you for sharing your 5 Star review with your experience working with the Horton and Garton sales team. Martin Clements, Sales Manager, leads a formidable sales team ( Phil, Charlie, Jane and myself) and it's our genuine local knowledge, seasoned experience and longevity working with the very best properties (and clients) in Ravenscourt Park, Hammersmith, W6 0 which reaffirms our position as the market leading and number 1 "go to" agent in this postcode. Best wishes with your imminent move and settling in to your new home and no doubt the team will see you very soon. Kind regards, John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent