Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I found the whole team very efficient and approachable; Tadas secured an offer on the house and worked really hard to ensure we turned everything around quickly. He was always quick to communicate and made the stressful parts of the process less difficult. I liked the way the agents all worked as a team and it seemed that everyone was putting their best efforts in to sell the house.

Sue · 22 June 2021 · Horton and Garton London (176 King Street)

Agent replied

Dear Sue, thank you for sharing your 5 Star review working with Tadas and the entire sales team on the recent and successful exchange/completion of your wonderful Brackenbury Village, Hammersmith, W6 house and home. It was our pleasure working with you and the property. When you are working with the very best properties and clients, we can and do achieve the best market result. On behalf of Tadas and all the sales team we wish you all the very best settling into your new home outside of Hammersmith, W6. Kind regards, John Horton Director, and owner.

5/5

Google

Rating only, no written review.

GatewayLS · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Untza and Pete. It was so cool to sell your home after 30 years of ownership and thank you for your trust. I really enjoyed working for you and I will see you soon for a catch up. Thank you.

5/5

Google

Rating only, no written review.

Simon · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Simon for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Des · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Des for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Novak · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Novak for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Ria · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Ria for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Simon · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Simon for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

We recently sold our home through Horton and Garton and cannot recommend them highly enough. Paul Cooney’s communication with us was second to none and he worked exceptionally hard throughout the process. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Alice · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Alice. We both had to dig deep and show extreme patience. I’m so pleased we got it done, the effort was monster and we kept the faith. All the best in Barnes and stay safe.

5/5

Google

Paul was amazing! His depth and breadth of knowledge of the area was a real benefit in our search and unlike most agents he listens to what you say and your requirements. He was also readily available.

Ron · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Ron. As soon as I met you and Amy I knew we would work together on a purchase! You can’t beat Chiswick Riverside living and I will see you soon for a pint on the river. All the very best.

5/5

Google

Was absolute amazing to deal with H&G and Paul in particular! He was super responsive and managed the process professionally and in the best interest of all parties involved. Would always work with him again!

Sofia · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Sofia. It was amazing to work with you and Nick and it made my job very easy. I hope you enjoy life on Chiswick Riverside and I will come see you soon for that cuppa or drink! All the very best.

5/5

Google

It was a breath of fresh air having Paul as an estate agent, and we had encountered many during our 26 month search! He was extremely honest and the whole process was very straight forward. Thank you for the very pleasant experience.PositiveResponsiveness, Professionalism

Andy · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you Andy. ‘Unedited truth’ the whole way, I’m taken that saying of yours and using it now for winning new business (thank you). I really loved working with you and enjoy your new home by Chiswick Riverside. All the best and I will come over for the cuppa or beer when you are settled and the guidelines allow. Stay safe.

5/5

Google

Working with Paul Cooney and this team at Horton and Garton Chiswick was truly a revolutionary experience. Forget about anything you have had to endure before. Paul has been on top of every single detail from day 1 to the end of the process, has communicated openly and in full transparency, has helped us overcome all the difficulties we've had and acted as an advisor and a friend. We trust him completely and would not work with anyone else in the future. Thank you for everything and kudos for your exceptional work.PositiveResponsiveness, Quality, Professionalism, Value

Maya · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Maya. I said we needed some ‘cool kids’ in Chiswick, and you and Tyrran are certainly that! Thank you for digging deep and staying with the process, which threw literally everything at you. You have purchased a diamond in the rough and I can’t wait to see the makeover, and I look forward to the BBQ on your rooftop garden. Stay safe and all the best.

5/5

Google

Paul's initial enthusiasm for our property was a sentiment that he carried throughout the sale right up to completion. Securing the right deal for us very quickly and seeing it through with excellent advice. With the occasional Memoji's offering some light relief it was a real pleasure to deal with Paul whilst not forgetting the professional team surrounding him.PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Amanda and Simon. What a gem you asked me to sell and it was my pleasure to assist. Enjoy life in France and I would live to come over and visit when the rainbow 🌈 comes out again. Vive la France! All the best.

5/5

Google

Paul is like no other estate agent we have ever worked with. His approach and availability are unique. You can write to him at any time and he will try to help out. He manages to be personal and friendly as well as professional and knowledgeable at the same time. He knows when to push and when to stay clear. Nothing is too difficult when you ask for help. This approach pays off!

Arad · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Arad. I always had a gut feeling we would work together and I’m delighted we finally did in the end. You have purchased an incredible Chiswick home and I know you will make it a very happy home. All the best.

5/5

Google

Paul has recently sold our 2 bed flat. Managing to get an offer before we went into lockdown! A few years prior to selling Paul had valued our flat with the potential at selling at a later date. He kept in contact, not being pushing and often say "hello' on the high road. His passion of Chiswick & honesty was a main factor with going with him. At all times he kept communication with the whole chain and helped when necessary to help move it along. I wish you all the success with the future.PositiveResponsiveness, Quality, Professionalism

Rebecca · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Rebecca and Matt. I have to say you made my job easy with the superb presentation of the flat. All the best with the renovations of your new house in Ealing and I look forward to a cuppa with you when you cut the ribbon. Thank you.

5/5

Google

Paul has recently sold our house, the second property he has sold for us over the years. Paul’s enthusiasm, commitment and communication skills are second to none. At all times he kept all members of the chain updated, so often agents leave people in the dark wondering what is happening with paperwork. Paul sold our property during lockdown without anyone stepping inside the property - an impressive feat, this meant we secured our dream family home. Paul is honest with a huge passion for the Chiswick property market - we wish him every success.PositiveResponsiveness, Quality, Professionalism

Kate · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Kate and Phil. What can I say? It was in the stars and I was the lucky chosen one to put it together. We pulled off the full virtual sale (whilst the world was imploding) and found you the dream upsize family home; incredible result and someone was looking after us. I can’t wait to meet the twins and I will see you soon. Thank you.

5/5

Google

Paul and his team were recommended to us by some neighbours whose house he had quickly and successfully sold last spring. However, having attempted to sell our property in 2016 and 2017 without luck after being very poorly advised by a number of local estate agents, it was with some trepidation when we decided to enter the market again in August of last year. Our fears proved to be utterly unfounded and the process could not have run more smoothly. We found Paul’s honesty, transparency and personal touch very refreshing and in stark contrast to our experience with the larger, more traditional estate agents in the area. We were given a realistic estimate and achieved the asking price within a few weeks. He at all times responded quickly to any queries that arose and kept us up to date with developments along the way even though we were not in the country at the time. We were also very grateful for the solicitors and removal company that he put us in touch with. We cannot praise Paul and his team highly enough and would thoroughly recommend them to anyone in West London who is considering buying or selling their property.PositiveResponsiveness, Quality, Professionalism, Value

Untza · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much Untza and Pete. It was so cool to sell your home after 30 years of ownership and thank you for your trust. I really enjoyed working for you and I will see you soon for a catch up. Stay safe and all the best.

5/5

Google

Throughout our entire experience with Paul he went above and beyond. From his initial enthusiasm to work with us through closing, Paul was diligent, transparent, responsive, and a joy to work with. He made the process as streamlined as possible and always made himself available to us, and as an added bonus quickly and efficiently sold our house at asking price. We can’t recommend him highly enough.PositiveResponsiveness, Quality, Professionalism

Lisa · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Lisa and Will. As soon as I looked around yours on the valuation; I wanted to sell the house. It had an incredible energy and I knew we would find a buyer quickly. Great result in the end and I was delighted to deliver it. All the best and I will pop over Kew Bridge to see you, once you are settled.

5/5

Google

Paul and his team were very professional and a pleasure to deal with. We found Paul to be honest and knowledgeable about the Chiswick housing market and he gave us lots of advice along the way. Our flat was under offer in good time and everything completed smoothly. I would not hesitate to recommend him and his team!PositiveResponsiveness, Quality, Professionalism

Candice · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you for the wonderful testimonial, Candice! It was an honour to help your growing family with the sale of your Central Chiswick home. I’m delighted to have achieved a superb result that supported your West London upsize; my team and I are at your service should you need us in future.

5/5

Google

Paul is a fantastic estate agent. He's professional, responsive and acts really well as the middle person between the buyer and seller. What I particularly liked about Paul was his honesty and keeping every party in the loop. He tried to keep the best interest in both the buyer and seller. I had viewed a lot of properties with a lot of different estate agents, and I can say that Paul and his team are by far the best estate agents I dealt with. Finally, I also had feedback from my solicitor about Paul. She has been a solicitor for 3 years and said she had never dealt with an estate agent like Paul. All the others are so pushy and rude. Whereas Paul was neither of these and whenever he contacted my solicitor, it was to get an update and see if there was anything he could do to help out. A very unique service provided by Paul and his team and I would highly recommend to anyone selling or buying.PositiveResponsiveness, Quality, Professionalism

Raha · 21 June 2021 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you, Raha - welcome to W4 and congratulations on your new Central Chiswick home! It’s a common misconception that we agents simply turn a key and the sales process ends with “sale agreed.” A third of agreed sales break down and this is often down to poor communication. Skilful communication with the many professionals involved can make or break a sale; I’m delighted that you and your solicitor were so happy with ours! My signature service is here for you should you require it in future.

5/5

Google

Rating only, no written review.

James · 17 June 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear James, Thank you for your 5 star rating. Best wishes, John Horton MNAEA MARLA

4/5

Google

Rating only, no written review.

Anna · 17 June 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Anna, Thank you for sharing the star review and hopefully we can make the the 5 star impression next time! All the very best, Kind regards, John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

Caretaker · 17 June 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Paulo, you are the one and only "Mr Stamford Court", Ravenscourt Park, Hammersmith, W6 and the building and all of the residents are so much better for seeing your smile and knowing that you are there! All the very best and see you soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

Theo · 17 June 2021 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Theo, Thank you for sharing your 5 Star review. Kind regards, John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

Reviews may appear on more than one platform.

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