Horton and Garton estate agents in London

Hi Siobhan, Thank you for sharing your positive experience and 5 Star review with reagrds to my colleague Dominika, who is a valued key member of our busy lettings team. It is a real pleasure to hear how impressed you were with the smooth transition from point of offer to move in... this is where our professional back office accounts and management team (Michael, Ilona, Ashley P and Amy) make it all happen. Welcome to West London and I trust you are enjoying settling in to your new home. Kind regards, John Horton MNAEA MARLA

Hi Dominika, it has been a genuine and real pleasure working with you over the last 12 months and on behalf of Ashley, Aggie all of the team ( and all of our clients and tenants ). You were a highly valued and well respected member of the team/HG family and you will be missed, we wish you the very best in your new role. When you are next in West London pop in and see us! Onwards and upwards! John Horton MNAEA MARLA

Dear Alex, thank you for sharing your 5 star review. Martin, Phil and Charlie are very experienced, seasoned estate agency professionals who are experts of the local Brackenbury Village family house market. I’ve always said when we are working with the very best properties (and clients), we are also very mindful of working with the known genuine, willing and able buyers and this is why we constantly deliver on achieving best market price. On behalf of all of team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA

Hi Amy, thank you for sharing your positive experience and 5 star review. The lettings team are firmly the market leaders in our patch and well ahead of the competition. Ashley, Agatha, Dominika, Ilona, Michael and Amy K are the local skilled professionals and they deliver on the back of accurate, informative and best market advice. Of course to be the very best local agent we have to work with the very best homes and clients! On behalf of Ashley and all of the Hg lettings team we wish you all the very best and pop in and see us when you are next in Hammersmith. Kind regards, John Horton MNAEA MARLA

Hi Anna, Thank you do much for sharing your positive experience with a 5 Star review working with my colleagues Aggie T and Ashley P at Horton and Garton. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

Thank you Paulo, you are the one and only "Mr Stamford Court", Ravenscourt Park, Hammersmith, W6 and the building and all of the residents are so much better for seeing your smile and knowing that you are there! All the very best and see you soon. Kind regards, John Horton MNAEA MARLA

Dear Blanca, It is always a genuine pleasure to see and hear positive feedback. Thank you for sharing your 5 star review. The HG sales team - Martin, Phil and Charlie have a very healthy client and customer service approach and with many combined years of seasoned experience our sales team are reliably reliable working with the very best homes in Brackenbury Village, Hammersmith, W6. Thank you. John Horton MNAEA MARLA

Hello Reza, Thank you for sharing your 5 Star review and experience with Horton and Garton. Dominika consistently delivers a professional level of customer service and is a valuable member of a formidable lettings team. Best wishes settling in to your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton, Director - MNAEA MARLA

Dear Anna, Thank you for sharing the star review and hopefully we can make the the 5 star impression next time! All the very best, Kind regards, John Horton MNAEA MARLA

Hi Evelyn, As a valued Chiswick, W4 Landlord I must say a big thank you for sharing your positive review with Horton and Garton and my colleague Amy Flood. Amy is a clear and concise with her communication, is a first class property manager and is 100% professional with her work at all times. Kind regards, John Horton MNAEA MARLA

Hello Zeena, thank you for sharing your 5 Star review with google readers. Tom is part of a very seasoned and experienced lettings team of almost 8 people who are in my opinion leading from the front on delivering a professional customer service experience. It is such a positive hearing and seeing your 5-star review and this should be the customer service level where every estate agent should be aspiring too. On behalf of all of the team here at Horton and Garton best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA

Thank you very much Mr. Duggan for your feedback. You enquired about an apartment we were selling in Adelphi Court, Park Road North, W4 on 11th September *2019 at 16:40pm. You were called by Jenn Irvine before 16:58pm on 11th September *2019 and also emailed details regarding the service charge and sent a WhatsApp. We were awaiting confirmed lease details from our client and you were sent a page of the leasehold document at 9:18am on 12th September *2019 confirming the lease length. I, Paul Cooney made the mistake in sending you a WhatsApp message with my contact details at 22:19pm on 11th September *2019. For that, I sincerely apologise. This was done in the hope of getting you out to view Adelphi Court, Park Road North, W4 with me. You replied with: You do know I never opted in to recieving your marketing messages?? But as a business you shouldn't be doing this at all. It's not a GDPR compliant process. Passing numbers around systems is not cool. You are of course right with the above feedback and I have jumped the gun for which again, I sincerely apologise. Your details remained our on database for property alerts and I again, sincerely apologise for that. I have removed your details this morning 9:08am 26th July *2020. We would love a second chance to help you find your next home; assuming you are still looking? As you can see in our 55 Google review count and 4.9 star rating; the customer experience and service is our highest priority and your feedback is very important to us. Thank you for sharing this with us and we will learn a tough lesson from this review. Paul Cooney MNAEA Director, Chiswick Sales

Thank you so much Joanna. It was an absolute honour to sell the home for your family after 72 years of residency. The new owners will cherish it like your Grandmother did for all those many, many, many years. All the very best to you and the whole family.

Thank you for the kind words, Henry. We thoroughly enjoyed working with you and the whole family on the sale of your house in Grove Park - it is always an honour to sell a much-loved family home. We pride ourselves on our exceptional service, honesty/transparency and ability to achieve sterling results so I’m thrilled to hear my team and I succeeded on all counts for you! We remain humbly at your service should you need us.

Hi Niki, Thank you for sharing your experience with your review. I knew you were renting locally in W4 and have now moved on to a new home. The lettings team, both the front and the back office here at HG are seasoned profesionals and the move out process is just as important ans the move in! Best wishes in your new home. Kind regards, John Horton MNAEA MARLA

Hello Rosie, Thank you for sharing your experience with a 5 Star review. The Horton and Garton Chiswick, W4 and Hammersmith, W6 and Shepherds Bush, W12 sales and lettings team across west London are a formidable team of professional, seasoned and experienced agents; when we are working with the very best properties (and landlord and vendor clients) we are also working with the very best A1, willing and able tenants and buyers. On behalf of all of the team here at HG thank you again. John Horton MNAEA MARLA

Thank you very much Mr. Duggan for your feedback. You enquired about an apartment we were selling in Adelphi Court, Park Road North, W4 on 11th September *2019 at 16:40pm. You were called by Jenn Irvine before 16:58pm on 11th September *2019 and also emailed details regarding the service charge and sent a WhatsApp. We were awaiting confirmed lease details from our client and you were sent a page of the leasehold document at 9:18am on 12th September *2019 confirming the lease length. I, Paul Cooney made the mistake in sending you a WhatsApp message with my contact details at 22:19pm on 11th September *2019. For that I sincerely apologise. This was done in the hope of getting you out to view Adelphi Court, Park Road North, W4 with me. You replied with: You do know I never opted in to recieving your marketing messages?? But as a business you shouldn't be doing this at all. It's not a GDPR compliant process. Passing numbers around systems is not cool. You are of course right with the above feedback and I has jumped the gun for which again I sincerely apologise. Your details remained our on database for property alerts and I again sincerely apologise for that. I have removed your details this morning 9:08am 26th July *2020. We would love a second chance to help you find your next home; assuming you are still looking? As you can see in our 213 Google review count and 4.8 star rating; the customer experience and service is our highest priority and your feedback is very important to us. Thank you for sharing this with us and we will learn a tough lesson from this review. Paul Cooney MNAEA Director, Chiswick Sales

Dear James, Thank you for your 5 star rating. Best wishes, John Horton MNAEA MARLA

Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.

Hi Andreas, Thank you for sharing your 5 Star review! Congratulations on your new move and welcome to Hammersmith and I trust you are now settling in well to your new home and enjoying your garden lifestyle and Thames Path river running! Well done making the move during this challenging period for us all and on behalf of Phil we wish you all the very best. Kind regards, John Horton. MNAEA MARLA

Hello Anna, Thank you for your kind words and sharing your 5 Star review. I am pleased to hear that Phil is continuing to deliver an exceptional customer service - Horton and Garton are very much at home when working with local family houses in Brackenbury Village, Hammersmith and beyond. Best wishes settling in to your wonderful new home. Kind regards, John Horton MNAEA MARLA

Thank you for your feedback, Katy. My team and I were very happy to help with the sale of your lovely apartment in Chiswick High Road. We remain at your service should you need us. Paul Cooney MNAEA

Thank you for the kind words, Rowe! I was delighted to work with you on the purchase of your beautiful Turnham Green home. My team and I are at your service should you need us.

Thank you for the kind words, Eric! To work with you on both your Turnham Green sale and purchase in the gorgeous Gunnersbury Conservation Area was my absolute privilege. You were a fabulous client and I am chuffed to have facilitated the move for you! We are here for you, should you need us in future.