Trusted Agent profile
★★★★★
1,329 reviews across 3 offices and 4 platforms
Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.
1,291
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
6
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
Horton and Garton's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePaul is the best estate agent in Chiswick, he’s an all round lovely bloke and his knowledge matches his personality.PositiveProfessionalism
Thank you for the kind words, Elliot. I’m so pleased you’re happily installed in your beautiful new W4 home. Congratulations! My team and I are here for you should you need us.
5/5
GoogleIf you want to sell your property in Chiswick, there's only Paul! He has gone beyond what other agents might do and hand-picked our buyer, we had few but serious buyers only! I would not hesitate to work with him again if I had to sell in the future!
Thank you for the wonderful testimonial and thank you for the team effort on the sale of Eastbury Grove! We absolutely love the Alphabet Streets. I hope you’re settling in to your new house here in Chiswick and of course we’ll be at your service should you need us in the future. Paul Cooney MNAEA
5/5
GoogleExceptional service. Paul and the team were incredibly helpful and reassuring, taking a genuine interest in proceedings, often beyond what would usually be seen as the agents role. The personification of personal service, I would not hesitate to recommend
Thank you for the heartfelt testimonial, Darren. We were absolutely delighted to help you acquire your beautiful new waterside home and we’re here for you should you require our assistance in the future. Paul Cooney MNAEA
5/5
GoogleI had an offer accepted on a house this week, and it might be strange to say but I was honestly gutted it wasn’t through Paul at Horton & Garton. I was recommended to him by a colleague and quickly learnt he is the best agent I think I will ever work with. He listens, he didn’t send me properties I didn’t want or try and make me view in areas I didn’t like, if he had a suggestion of a property that was out of area he would explain why I should view it and not just try and force me through the door. He kept in constant contact! He even messaged me at 11pm one night and he had instructed something new that could work! (Sadly by the time we could view it had gone under offer) He is realistic on pricing and ensures the properties are in a fit state to view, so many we viewed with other agents were so messy it was hard to view! Most of all though he’s honest! He told me the best roads, he explained the market honestly, He told me when I was expecting too much for my budget and he also told me the property I found was a good deal even though it wasn’t through him! I will definitely recommend Paul and his team and I am hopeful we will work together in the future!
Thank you for your kind words, Jennifer. I’m so pleased to learn my service exceeded your expectations. My team and I pride ourselves on our honesty, integrity and unmatched work ethic and will endeavour to excel ourselves for both our sellers and buyers at every opportunity. I’m wedded to Chiswick property so if the time ever comes to sell your Bedford Park beauty, you know I’m at your service! Paul Cooney MNAEA
5/5
GooglePaul is the best estate agent in the area. He knows his stuff and is genuinely interested in your individual needs and wants. I wouldnt hesitate to recommend him to anyone buying or selling a property.
Thank you for the kind words, Alex; getting to know our wonderful clients is one of the highlights of our unique type of agency. I was delighted to help with your Chiswick home search and am always at your service. Best wishes Paul Cooney MNAEA
5/5
GoogleA very happy experience buying a flat with Paul and Jenn. I got exceptional help, and all sorts of extra support including links to local craftsmen, and 24/7 availability - expecially useful when negotiations got a touch fraught over a weekend. All Estate Agents should be like this. I may never move again, but if I do it will certainly be with Horton and Garton.
Thank you so much, high praise indeed from an exceptional lady! We’ve been delighted to assist with your Chiswick Park move and we remain at your service. Paul Cooney MNAEA
5/5
GoogleI had been an estate agent in Chiswick and the surrounding areas for many years. I know a good estate agent when I meet one. Paul exceeded all my expectations. He was incredible to work with. Always available, always kept in touch via WhatsApp, full of energy, enthusiasm, knowledge and experience. I would not hesitate to recommend him. Simply the best.
Thank you Sarah for your testimonial; it’s not every day we exceed the expectations of a former industry professional!! We thoroughly enjoyed working for you on the sale of your home in the Bedford Park borders and remain at your service. Paul Cooney MNAEA
5/5
GooglePaul Cooney is an unusually good agent runs Horton and Garton the way estate agencies should be run. He always responded promptly to communications and keeping us updated throughout our selling process. In addition, providing advice throughout the sale process. Many thanks to Paul for going the extra mile in assisting us to sell the property.
Thank you so much for your kind words, Sunil; I was very happy to help with the sale of Julius Court. My team and I are at the ready to go the extra mile once more should you need us. Paul Cooney MNAEA
5/5
GooglePaul Cooney is exceptionally talented in his field. He is extremely hard working and remained committed to the deal throughout. He is not only professional and courteous but he recognises how important it is to stay in touch and continually update you throughout the transaction. I can't recommend him highly enough - he really does stand apart from other agents that I have dealt with over the years. Horton & Garton acted for the seller of our beautiful family home and I would use them without question on any of our future property transactions.
Thank you very much for your kind words, Lisa. I thoroughly enjoyed working with you with you and Michael on the purchase of your outstandingly beautiful Grade II listed Grove Park home. My team and I remain at your service should you need us. Paul Cooney MNAEA
5/5
GoogleI have nothing but the highest praise for Paul and his team. Professional, knowledgeable, courteous, good- humoured,buzzing with energy and enthusiasm, I knew I was in good hands from the off. Paul communicated via WhatsApp on an almost daily basis so I was kept informed every step of the way on the marketing of the property. This was a probate sale and Paul made a potentially difficult experience seamless. His recommendation of an excellent conveyancing team was also spot on. Paul was a joy to deal with, went above and beyond what was expected, achieved a fantastic end result for us and I would not hesitate to recommend him.
What wonderfully kind words, Karen - thank you! We are so pleased to have taken the stress out of the sale of your Bedford Park Conservation Area property; we pride ourselves on not just the end result we achieve but our accessibility and transparency so I'm thrilled to learn this five star level of communication was maintained throughout. It was my pleasure to work for you and should you require our services in the future we'll be here for you. Paul Cooney MNAEA
5/5
GooglePaul & his team absolutely stand out about the crowd. Paul sold me my first ever home in Chiswick and I couldn’t have asked for a more helpful, forthcoming, straight-talking and downright great, kind guy to guide me on my path to home ownership. Paul met me and introduced me to the property that would become my home - having grasped so quickly what would suit me. He helped me prepare an offer and do everything he could in his power to help me get the property while being fair with the owner. Others have mentioned here but his comms are second to none and his upbeat personality makes a very special experience that much more exciting. He also recommended a great lawyer and builder. When I come to sell my home I would without a doubt use Paul and his team. Thank you for proving Estate Agents can be good guys!!!
Thank you for this fantastic testimonial, Emma! We take every opportunity to truly get to know our buyers’ requirements and we were absolutely delighted to be able to pair you to your perfect Central Chiswick house. Welcome to the neighbourhood and, as ever, the good guys are at your service! Paul Cooney MNAEA
5/5
GoogleWe have just sold our house using Horton & Garton and the experience was remarkably pain free. Paul is a rare breed indeed amongst his profession. He is courteous and professional but what stood out was his honesty and energy. He had frank conversations with us at the beginning of the process about price and strategy and seemed to have a clear plan of how to get the property sold. Paul’s energy and enthusiasm throughout the whole sale was palpable. I would say what makes Paul stand out is that is that he didn’t just show the house he enthusiastically sold all of its attributes.
Thank you Tom and Holly for your testimonial; we strive for excellence at all times and am thrilled to learn we achieved a five star standard of service. My team and I truly enjoyed working for you and representing your beautiful house in Strand on the Green. We wish the whole family a seamless onward move. Should you require our services in the future, we’re always here for you. Paul Cooney MNAEA
5/5
GooglePaul goes above and beyond all expectations of customer service. I would go as far to say that it's the best customer service I have ever received in any industry. I doubt that there is a better estate agent in England. Paul knows his stuff and knows people. He managed to close a deal on my property a few days before lock down. He can match sellers to buyers, is incredibly responsive, amiable and goes the extra mile. He was even willing to make an hours drive to my house in the burbs to pick up keys when i couldn't drop them. Nothing is too much for Paul. He closes the deal with happy customers on both sides. I wouldn't want to use any one else to buy or sell a property. Thanks Paul.PositiveResponsiveness, Quality, Professionalism, Value
Sarovi, what can I say to these wonderfully kind words? It was my pleasure to sell your Gunnersbury home. My team and I are dedicated, professional, accredited agents - extra mile walkers who truly believe Client is King/Queen! We set out to deliver the best result and sterling service and I am delighted to learn we achieved this in spades for you. We remain ever at your service should you need us.
5/5
GoogleVery responsive and excellent service that actually cares tenants. Recently rented a flat through them and satisfied with the whole aspect of the move.
Hello Ye Myat Thein, Thank you for sharing your 5 star review and positive experience working with the Horton and Garton. Our lettings team is the number one letting agent in Hammersmith and Shepherds Bush and Chiswick has a high bar for customer service for all of our our tenants and landlords. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GooglePhil was really professional and communicative throughout my first home purchase, helping make the process as smooth as possible. Highly recommend.
Hi Sophia, Thank you for sharing your 5 star review with Horton and Garton and your buying experience with my colleague Phil Coombes. Welcome to Brackenbury Village, Hammersmith, W6 - West London and all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GooglePhil was a great help to us buying our first home - friendly, diligent, sensitive to the stresses inherent, and a great mediator. Would recommend heartily
Hi Sammy, Thank you for sharing your positive experience working with Phil and the Horton and Garton team on your recent purchase. ON behalf of Phil and all of the team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleManage to rent a property via HaG agency this year. Had a very good and pleasant communication during the whole process. All the documents required for finishing the process where very delivered very promptly to us since the landlord accepted the offer. All the paperwork was manage via DocuSign and on line what have helped to save a lot of time. Agents are very prompt in trying to find solution and answering all the questions. Thanks to Dominika S. and Ilona K.
Hello Mate, It is always a pleasure to read positive feedback on the customer experience and thank you for sharing this 5 Star review. Both Dominika and Ilona are thoroughly professional and are to always found delivering a first class level of service. We have an exceptional lettings team and our systems and processes ensure that a smooth as possible journey is made for all involved parties! Welcome to west London and on behalf of all the Horton and Garton lettings team we wish you all the very best in your new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleExcellent service from our initial viewing to the end of our tenancy. All the staff we encountered were incredibly friendly, informative and quick to respond. The few minor maintenance issues we had were sorted within a day or two.
Hello Christopher, Thank you for sharing your review on your experience working with the HG lettings and management team. Often it is the unseen work that goes on behind the scenes in the lettings and management and accounting departments which ensures a smooth tenancy from start to finish. On behalf of all the lettings team we wish you all the very best settling in to your new home. Kind regards John Horton MNAEA MARLA
5/5
GoogleWe bought a property with them. The process was flawless and Phil was very responsive and professional. Half of the process happened during Covid lockdown and the handling has been very flexible. Overall we can strongly recommend them.PositiveResponsiveness, Professionalism
Hi Andreas, Thank you for sharing your 5 Star review! Congratulations on your new move and welcome to Hammersmith and I trust you are now settling in well to your new home and enjoying your garden lifestyle and Thames Path river running! Well done making the move during this challenging period for us all and on behalf of Phil we wish you all the very best. Kind regards, John Horton. MNAEA MARLA
5/5
GoogleCharlie, the agent in Horton and Garton knew what we want. Whatever he showed me, I had to struggle should I take it or not :) They have good options in the area. Finally we found our dream house, we all are excited to move in after some refurbishment. Strongly recommend to you.
Dear Kwok, Thank you for sharing your 5 Star Review and experience working with Charlie and the Horton and Garton Sales team. You have a truly wonderful home and one of the best in Brackenbury Village. Best wishes settling in and all the very best for 2020. Kind regards, John Horton MNAEA MARLA
5/5
GooglePhil Coombes has been terrific to work with and I wanted to write to add my huge thanks to him for persisting with us. We saw a number of places with Phil and then one day out of the blue he contacted us with a fabulous property which wasn't publicly on the market. We walked in, made an offer and have just exchanged. Phil is easy to deal with and responds really quickly to questions. Highly recommend.
Good morning Fiona, Thank you for sharing your review and experience with Phil Coombes and Horton and Garton. Congratulations on moving to Brackenbury Village and you have a truly wonderful family home. Best wishes John Horton MNAEA MARLA
5/5
GoogleWe had a fantastic experience with Horton and Garton thanks to Dominika! Dominika was very welcoming as soon as we walked in the door and immediately understood exactly what we were looking to have. Dominika was so skilled at her job that she was able to find us the perfect property within 10 minutes of us walking in the door. We will definitely return to Horton and Garton with our next move!
Good morning Brian, Thank you very much for sharing your review with your positive experience which is always a pleasure to read and hear. Dominika has a first class reputation for client and customer service and is part of a formidable lettings and established team covering west London - W6/W12/W14 W14 and W3. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleWe have just completed the purchase of a lovely cottage in Brackenbury Village though Horton and Garton with Phil Coombes as our agent. Phil was a delight to work with. He was pragmatic, resourceful and charming throughout the negotiations. He always had a positive attitude but without ever being pushy. He is a credit to Horton and Garton and we would be pleased to work with him again on a future purchase.PositiveResponsiveness, Quality, Professionalism
Hello Anna, Thank you for your kind words and sharing your 5 Star review. I am pleased to hear that Phil is continuing to deliver an exceptional customer service - Horton and Garton are very much at home when working with local family houses in Brackenbury Village, Hammersmith and beyond. Best wishes settling in to your wonderful new home. Kind regards, John Horton MNAEA MARLA
5/5
GoogleH&G are a very professional agency. They do not offer the cheapest fees but are worth every penny of the commission they charge. They presented us with thorough market research, had a clear sales strategy and provided excellent quick feedback on potential buyers’ responses to viewing. As a sales team they were very joined up in their approach. They quickly presented offers and worked carefully to manage our buyer’s pre Covid 19 jitters. My husband and I have nothing but praise for Martin, Phil, Charlie and the team.
Dear Alex, thank you for sharing your 5 star review. Martin, Phil and Charlie are very experienced, seasoned estate agency professionals who are experts of the local Brackenbury Village family house market. I’ve always said when we are working with the very best properties (and clients), we are also very mindful of working with the known genuine, willing and able buyers and this is why we constantly deliver on achieving best market price. On behalf of all of team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Horton and Garton is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.
The three Horton and Garton offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.
