Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Wonderful experience and they are very helpful. Very good level of service.

Mey · 4 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Mey, Thank you for sharing your 5 STAR review with your recent experience working with my colleague Aggie and the Horton and Garton rental team. Horton and Garton are the market leading number 1 West London rental-lettings estate agent working in Hammersmith, Shepherds Bush and Chiswick today and it is always out pleasure to be working with the very best properties, landlords and tenants in achieving the best result. On behalf of all of the lettings team a BIG thank you and all the very vest for 2019. Kind regards, John Horton MNAEA MARLA

5/5

Google

We had a fantastic experience with Horton and Garton thanks to Dominika! Dominika was very welcoming as soon as we walked in the door and immediately understood exactly what we were looking to have. Dominika was so skilled at her job that she was able to find us the perfect property within 10 minutes of us walking in the door. We will definitely return to Horton and Garton with our next move!

Brian · 4 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Good morning Brian, Thank you very much for sharing your review with your positive experience which is always a pleasure to read and hear. Dominika has a first class reputation for client and customer service and is part of a formidable lettings and established team covering west London - W6/W12/W14 W14 and W3. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Good effort to find you the best home profile within the budget. Aggie was great at helping us.

Diogo · 4 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Dear Diogo, Thank you for sharing your 5 STAR review with readers on your recent experience working with Aggie and our rental/lettings department. Aggie is one of the senior team members in a very strong rentals team and Aggie's local knowledge, work ethic, professionalism and understanding of both the landlord and tenants needs ensure the best result is achieved and the that the process is a smooth one. Best wishes settling in to your new home. Kind regards, John Horton MARLA MNAEA

5/5

Google

Recently moved into a Horton and Garton Hammersmith managed property. Very smooth and professional process which enabled an easy move in. Quick to respond to queries and liaise with the landlord. Would recommend

Kelly · 4 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hi Kelly, Thank you very much for sharing your review and positive experience. On behalf of all the lettings and management team we wish you all the very best in your new home.kind regards. John Horton MNAEA MARLA

5/5

Google

Great to work with - Phil was really helpful and very efficient.

Alice · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied · 30 September 2023

Hi Alice, Thank you for your review. My colleague Phil has an incredible work ethic and prides himself on delivering an A1 excellent customer service to his buyers and sellers. Best wishes with your move in to Brackenbury Village, you have a truly wonderful house and home which I know you are going to love living in. Best wishes and all the best with your move in! Kind regards, John Horton MNAEA MARLA

5/5

Google

H&G are excellent letting agents, professional, and have great knowledge of the area... certainly the best agents in Hammersmith!

Patrick · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Thank you Patrick for your review and 5 star rating. It is a pleasure and privilege to work with the very best properties and landlord clients in 'Our Patch of West London'. We look forward to working with you and other similar and local Landlord clients. Kind regards, John Horton MNAEA MARLA

5/5

Google

The team at H&G were extremely professional, courteous and efficient, ensuring that we let our flat within days. I cannot recommend them highly enough.

Charles · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Charles, Thank you for your email review and testimonial with regards to your experience with our lettings team. Ashley Clements, Aggie, Delia, Amy and Ashley Prowse look forward to working with you and the management of your property. On behalf of all of the team I wish you all the very best. Kind regards, John Horton MNAEA MARLA

5/5

Google

Martin and Phil managed the sale of our house most professionally. They were efficient and helpful. They helped us to negotiate any hiccoughs without any fuss. It went as smoothly as it possibly could have done, and minimised our stress levels. I could not recommend them more highly.

Margot · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Dear Margot and Richard, Thank you fore your review and testimonial. What more can I say... but your Brackenbury Village house and home was a "2018 text book estate agency sale". The strategy and right approach with a market accurate listing price, multiple viewings from genuine willing and able buyers allowed multiple offers determining the best buyer and terms for your onward move. It was a sales team effort and I have to say this was one of my favourite sales in 2018 and on behalf of my able colleagues, Martin, Phil and Gursharn we wish you all the best in your new house and home in the countryside. Kind regards, John Horton MNAEA MARLA

5/5

Google

A local agent that really understands their market, H&G sold our house at a difficult time in the housing market (summer 2018). Pricing and marketing were spot-on, generating over thirty viewings. We took a low price in order to achieve a quick sale and exchanged contracts in under four weeks. A special mention goes to Phil Coombes who kept everything moving and was referred to as a 'terrier' by our lawyer. Thanks to the whole team for all their hard work.

Katherine · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied · 30 September 2023

Thank you for sharing your review and thank you for the business. It was a team effort maximising all of the buyer viewings and closing the deal. Wishing you all the very best with your next move. John Horton MNAEA MARLA

4/5

Google

Our first interaction with the service department was not really good to be honest. An issue with our bedroom radiator needed the intervention of a third party, and the property manager in charge of handling this was not really inspired to say the least... While the winter had settled in London, there had been no progress whatsoever since the day we had reported the issue 4 months before. It all got better once John got involved. His diligence and persistence allowed us to get this radiator fixed in 2 weeks’ time. Ever since then, we are pretty pleased with our experience with the Agency, our new property agent Amy has been very helpful so that we can now finally enjoy that customer first service advertised in the brochure. Thanks John!, A finally warm couple

Cyril · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hi Cyril and Flo, Thank you for your review... I was very happy, as too you were you once this matter was finally resolved... As in most cases always there is always more going on behind the scenes when it comes to property maintenance... Thank you for your patience whilst I was managing this for you and we got there in the end and after all the negotiations to solve the problems I could be qualified to negotiate Brexit! Onwards and Upwards... John Horton MNAEA MARLA

5/5

Google

Really happy with the service we received from H&G. We trusted their advice to price the property competitively to generate interest - interest which overwhelmed us and resulted in many offers over asking from which we took the best - and all agreed within 2 weeks of the property going on the market. With a one year old and in a one bed flat, this was exceptional considering how some overly priced properties languish and are then perceived as "damaged goods". Thanks Martin for a sound strategy and a special thank you to Phil Coombes, the Hammersmith Terrier, who rather than take his foot off the gas when a sale is agreed, instead goes into overdrive juggling buyers/solicitors/vendors to make sure the sale is completed smoothly and speedily.

Amy · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Dear Amy, Thank you so much for sharing your review and positive experience working with the Horton and Garton sales team. I have to say this was "a text book estate agency purchase and sale" and if every transaction could progress as smoothly as this one... our job would be much more enjoyable. A job done very well - 100% professional from start to finish. You bought in to Martin's best advice and strategy with our pricing and the sales team best efforts ensured the A1 number one buyer was secured for your home! Best wishes with your onwards move and settling in to your new family house and home. Pop in and see us next time you are back in Glamour-smith! Kind regards, John Horton MNAEA MARLA

5/5

Google

Phil did a fantastic job for us selling our home and I unreservedly recommend him to anyone looking to sell their property. He worked with us to understand the complex objectives we were trying to achieve in scaling up to a larger property, so he understood just the right type of buyer whilst also being pivotal in finding the perfect property for us to buy. Phil genuinely earned his fee through tenacity, hard work, positioning our property in different ways and ensuring a high quality buyer who could complete the deal effectively. He worked to a high ethical standard and we found him easy to deal with and available at all times. I would not hesitate to recommend him.

Scott · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Scott, Thank you for sharing your wonderful review with google readers. My colleague Phil Coombes is a Senior member of the Horton and Garton sales team one of a very few individuals within the property business who epitomises what a genuine professional estate agent should be and what future agents should aspire too. His work ethic and customer service skills are second to none and he has a great understanding of both buyer and sellers expectations with his work. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Working with H&G’s Phil Coombes was a real pleasure right from the viewings stage through to completion. He is extremely knowledgeable about the area and listens carefully to what his clients are looking for in their new homes. Not once did he show me a place with too few bedrooms or that was wildly over budget; after meeting around ten agents during my search, H&G was alone in this. Phil also gives his clients space and time during viewings so they can make their own minds up about the look and feel of a property. To me, this was really valuable. After our offer was accepted, he worked hard and efficiently towards a smooth completion. We are very happy to recommend him, and H&G, to anyone looking to buy in W6.

Clementine · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Clem, Thank you for sharing your wonderful review with google reviewers. Phil is a senior member and very much a key part of an incredibly strong and able sales team here at Horton and Garton. Phil is nick named the "Hammersmith Terrier" by many of the local solicitors for his tenacity and doggedness in seeing the sale through from point of sale to exchange... and as every career estate agent knows very well the the hard work in every sale starts once best terms are agreed. Phil is 100% reliably reliable and constantly delivers on providing a high level of customer service to vendors and buyers alike, which within our profession and industry may be a rarity! Looking forward to receiving our invite to the house warming party! On behalf of my colleague Phil and all of the sales team best wishes and we shall see you soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

We recently sold our home with Horton & Garton and from the first moment they were great to deal with. They know the area inside out and more importantly understand the market. We trusted them to advise us on strategy and pricing and they were 100% right. They’re also lovely to deal with. If you’re selling in the area, these are the guys to go with. Big thanks Phil, Martin and all the team.

Nina · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Good morning Nina, Thank you for sharing your experience, as a local Brackenbury Village vendor client, working with the Horton and Garton sales team. We were delighted with the result and achieving the record selling price on the road for your family house. Martin and Phil are the senior key members of a very robust and experienced sales team and it's always our pleasure to be working with the very best properties and clients in 'Our Patch' of Hammersmith, W6. On behalf of all of the sales team we wish you all the very best with your onwards move. Kind regards, John Horton MNAEA MARLA

5/5

Google

John Horton is quite frankly a legend in his own time! He has a top notch sales team who got me over the asking price in a very challenging market. Martin and Phil put a huge effort into getting me the best possible price, including doing viewings on a Sunday. They gave wise advice on choosing a serious buyer and resolving some bumps along the way. I could not have been happier with the result. I would highly recommend Horton & Garton.

Clare · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Clare, thank you for sharing such a wonderful review... working with you and your property was a genuine pleasure and we delivered! Thank you for the opportunity of working with us and trusting in our process and method. On behalf of all of the sales team we all wish you the very best settling into in life outside our patch of Brackenbury Village, W6. John Horton MNAE MARLA

5/5

Google

We were lucky enough to find our dream home with the help of Phil Coombes this summer. H&G have an amazing portfolio of properties in West London and have an intimate knowledge of the area. Phil helped put together a really great list of potential places and himself showed us around with no stone unturned and no loft unexplored. He is knowledgeable and friendly and as a buyer makes you feel that he cares about your interests too. Also because of Phil the negotiation phase was smooth, and he kept all sides updated as we went through to exchange, always available to answer any queries or provide more information. Recommend highly.

Simon · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Simon, Thank you for review. My colleague Phil Coombes is one of the very best estate agents working in west London today and he is very much at the top of his business. Phil "just knows" and he is always going the extra mile for his customers and communicates and updates on a regular basis. Phil also has a robust work ethic ensuring a positive customer experience with every step of the process. I am sure you are going to be very happy in your new Ravenscourt Park home and all the very best with the move in! Kind regards, John Horton MNAEA MARLA

5/5

Google

We have just completed on the sale of our flat towards Brook Green in W6, and I have to say it was a smooth and exceptional service from all the H&G team!! Things happened on time, with very timely communication and support all the way through from Phil Coombes. Though all the team have been excellent, Phil was in daily contact with me about the market, advising on pricing and viewing feedback! Phil would go out of his way, and work into the evening to accommodate late viewings and keep me updated. He was instrumental in bridging the gap between the solicitors, and took the hassle away by going above and beyond! His knowledge of the area and deep experience reflects the number of successful transactions he’s overseen! Thank you immensely to Phil and all of John Horton’s team at H&G!!

M · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hi Matt, thank you for sharing your review and the Horton and Garton experience... we were delighted with the result... having worked with you and the property previously, with the let and management, we had the great benefit of knowing how everything worked (including the neighbours!) Without wishing to blow my own trumpet too hard we do have a very strong sales team with a market leading track record and sound reputation... and when we are working with the very best properties and clients we deliver and achieve the best results... On behalf of all the team at Horton and Garton we wish you all the very best for 2019 and your next move! Kind regards, John Horton MNAEA MARLA

5/5

Google

I have know and worked with Martin and Phil for many years now and have found them to be fabulous to deal with. I find properties for clients to buy in the area and I know every time I liaise with them I will be greeted with enthusiasm, sound knowledge and a willingness to go the extra mile. It is a tricky market at the moment and sellers need agents who are prepared to do more than just list their property. I would not hesitate to recommend the Horton & Garton team to provide a proactive, professional and friendly service.

Tamara · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Good afternoon Tamara, Thank you for sharing your review with Google. Our established sales team have many years of highly prized experience which is invaluable to both local buyers and sellers. The Horton and Garton approach to business, our sound track record has been made built on a decade of working to our own standards and its refreshing that a professional service outshines the so called competition. Best wishes, John Horton MNAEA MARLA

5/5

Google

Phil gets the job done! We sold our flat through H&G and had the pleasure of working with Phil. Phil’s professionalism and persistence ensured that the sale went through smoothly and promptly, especially considering the current market conditions. Phil did an excellent job keeping all parties engaged and informed. Without Phil, we believe that the exchange / completion dates would have taken longer. Phil’s experience and understanding of current market trends were great assets. We would definitely work with H&G in the future and have always appreciated how they have looked after us.

Laurence · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hi Laurence, thank you for sharing your testimonial and review. Phil is a key and valued member of the sales team and always delvers on an exceptional level of client service. As the market leading No.1 selling agent in Hammersmith working with you and your Brackenbury Village home was a genuine pleasure and on behalf of all the sales team, Martin, Gursharn and myself we wish you all the very best. Kind regards, John Horton MNAEA MARLA

5/5

Google

Horton and Garton is a professional and trustworthy real estate agent. Thanks to Phil and Martin, who went extra miles to help us and secure the deal, we managed to get our dream house. They understand the local area and the property market very well, and they gave us many honest and incredibly useful advice, especially when we were facing setbacks. They also liaised and answered our enquiries efficiently during the process which gave us further assurance. Overall, I highly recommend Horton and Garton!

Bill · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied · 30 September 2023

Dear Fangming, Thank you for your 5 star review and recommendation. The sales team in the office are always going the extra mile for our customers and particularly Phil and Martin whose diligence and terrier like qualities working with the solicitors ensured a swift pre Christmas exchange and completion. On behalf of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Highly recommend Horton and Garton. When Phil Coombes said he was committed to finding us a family home we were skeptical. We've now moved into our dream home (completed within 3 months) and all the other H&G staff we met also offered a very good service. Ashley Clement and Martin Clement helped us with the logistics of the apartment we were moving out of. Overall an excellent service and not like any other estate agents I have ever used in the last 20 years. Well done, and thank you.

KS · 1 October 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Niall and Sancy, Thank you for sharing your review and you positive experience working with both the sales and lettings teams at Horton and Garton. Congratulations on securing your new home and on behalf of all of us here at the office we wish you all the very best for the future. Kind regards, John Horton MNAEA MARLA

5/5

Google

I have recently completed a purchase of my first property, Phil Combes was the agent with whom I dealt with and I just wanted to drop you a note to say how helpful and knowledgeable he was. With my parents being guarantors on the property, he fully included them and was available at any time for them which was very helpful as they are not from London so had to travel. He was incredibly professional yet personable. He has an incredible knowledge of the area and even took myself and my parents on two separate occasions around the area to point out all the local restaurants and pubs in the Brackenbury village area, as well as, providing interesting facts such as 'the original Thomas Cook' and 'London's narrowest house'. He also had a very good knowledge in property which enabled me to make my decision to purchase the flat, as a first time buyer I appreciated the knowledge he had on other prices sold in the area and how flat compared with others nearby. I am loving living in the property purchased from Horton and Garton and will keep in touch regarding any future rentals and sales.

Henry · 11 September 2019 · Horton and Garton London (176 King Street)

Agent replied

Dear Henry, Thank you for sharing your review and the positive experience working with Horton and Garton, which is always refreshing to hear, on your recent purchase of your Brackenbury Village Hammersmith home. My colleague Phil Coombes has an unrivalled work ethic and has the passion, skill and expertise working with buyers, vendors and solicitors to ensure a smooth transaction from point of sale to exchange/completion. On behalf of us all at Horton and Garton we wish you all the very best in your new home and hopefully you will be able to make it to our new office launch party later this year. Kind regards, John Horton MNAEA MARLA

5/5

Google

It was a pleasure dealing with Phil and Hammersmith Horton and Garton. Phil has been highly responsive and accommodating throughout the purchase process. It was never too much trouble to organise additional viewings and he has been very professional throughout. We are thrilled with our new property and excited to be coming back to the area. Highly recommend.

Adam · 4 September 2019 · Horton and Garton London (176 King Street)

Agent replied

Dear Adam, thank you for sharing your review with google readers. Phil Coombes is a senior member of a very robust and market leading sales team here at Horton and Garton. Phil has a work ethic admired by his colleagues and envied by our competitors. His reputation for delivering a 1st class service along with his communication skills and getting the job done reaffirms his estate agent reputation by local solicitors as “the Hammersmith Terrier”. On behalf of Phil and all of the sales team best wishes settling back into West London and the beautiful St. Peter’s Conservation Area. Kind regards John Horton MNAEA MARLA

5/5

Google

Excellent service from our initial viewing to the end of our tenancy. All the staff we encountered were incredibly friendly, informative and quick to respond. The few minor maintenance issues we had were sorted within a day or two.

Christopher · 4 September 2019 · Horton and Garton London (176 King Street)

Agent replied

Hello Christopher, Thank you for sharing your review on your experience working with the HG lettings and management team. Often it is the unseen work that goes on behind the scenes in the lettings and management and accounting departments which ensures a smooth tenancy from start to finish. On behalf of all the lettings team we wish you all the very best settling in to your new home. Kind regards John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent