Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GooglePhil and his team were fantastic to work with buying our new house. I wouldn't hesitate to recommend them to anyone looking for a new home - 5 stars!!
Rob · 26 August 2019 · Horton and Garton London (172 King Street)
Agent replied · 24 August 2024
Hello Rob, welcome back to Hammersmith! and thank you for sharing your review with Horton and Garton google readers. It is always our pleasure when we are working with the very best properties, clients and buyers. On behalf of all of the sales team best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIt was a pleasure dealing with Phil and Hammersmith Horton and Garton. Phil has been highly responsive and accommodating throughout the purchase process. It was never too much trouble to organise additional viewings and he has been very professional throughout. We are thrilled with our new property and excited to be coming back to the area. Highly recommend.
Adam · 26 August 2019 · Horton and Garton London (172 King Street)
Agent replied · 24 August 2024
Dear Adam, thank you for sharing your review with google readers. Phil Coombes is a senior member of a very robust and market leading sales team here at Horton and Garton. Phil has a work ethic admired by his colleagues and envied by our competitors. His reputation for delivering a 1st class service along with his communication skills and getting the job done reaffirms his estate agent reputation by local solicitors as “the Hammersmith Terrier”. On behalf of Phil and all of the sales team best wishes settling back into West London and the beautiful St. Peter’s Conservation Area. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and his team were fantastic to work with buying our new house. I wouldn't hesitate to recommend them to anyone looking for a new home - 5 stars!!
Rob · 5 August 2019 · Horton and Garton London (176 King Street)
Agent replied
Hello Rob, welcome back to Hammersmith! and thank you for sharing your review with Horton and Garton google readers. It is always our pleasure when we are working with the very best properties, clients and buyers. On behalf of all of the sales team best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin and Phil - what a brilliant team. Very experienced and really were able to bring the right buyers to view. They have a great approach and the communication was second to none. Great service
Clive · 5 August 2019 · Horton and Garton London (176 King Street)
Agent replied
Good morning Clive, Thank you for the opportunity of working with you and your W14 home again after buying the property with me almost 15 years ago! Martin and Phil are the senior and most experienced members of a very robust sales team and both lead from the front with an unquestionable work ethic. Best wishes to you and the family settlng in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil Coombes has been terrific to work with and I wanted to write to add my huge thanks to him for persisting with us. We saw a number of places with Phil and then one day out of the blue he contacted us with a fabulous property which wasn't publicly on the market. We walked in, made an offer and have just exchanged. Phil is easy to deal with and responds really quickly to questions. Highly recommend.
Fiona · 5 August 2019 · Horton and Garton London (176 King Street)
Agent replied
Good morning Fiona,
Thank you for sharing your review and experience with Phil Coombes and Horton and Garton. Congratulations on moving to Brackenbury Village and you have a truly wonderful family home. Best wishes John Horton MNAEA MARLA
★★★★★ 1/5
GoogleRating only, no written review.
Chris · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Chris was and still is a tenant of a Horton and Garton and had a complaint with HG Management Dept over a maintenance issue with regards to the washing machine at his rented property. Our Lettings Manager Ashley Clements and Property Manager Germain Gulevic spoke with Chris and this matter was resolved. It was unfortunate that Chris experienced these issues however washing machines can and do break down however the issue was resolved speedily. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Thank you Anthony for the 5 Star Rating!
Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Tom · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Hello Tom, Thank you for sharing your 5 star review on the site. The sales team, in particular Phil and Martin, worked especially hard in closing the sale on your Shepherds Bush property. Onwards and upwards... John Horton MNAEA MARLA
★★★★★ 1/5
GoogleRating only, no written review.
Frida · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear Readers, Our office has no record of working with any person with this name and I believe is a SPAM rating and I would ask any reader to review the genuine reviews and testimonials. Thank you. John Horton MNAEA MARALA
★★★★★ 3/5
GoogleRating only, no written review.
Jenny · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
This was a spam/fake raring and this user has left multiple 3 star ratings without messages with other companies. This name and person is unknown to Horton and Garton. John Horton MNAEA MARLA
★★★★★ 4/5
GoogleRating only, no written review.
Nathan · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear Nathan, Thank you for your review in light of our management team resolving the outstanding issue at the property. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have employed Horton and Garton as both letting agents and selling agents of my property in Hammersmith and can not recommend them highly enough in both departments. Everyone I dealt with was helpful, knowledgeable and most importantly proactive in ensuring lines of communication were maintained and that I was updated at all times.
Nick · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Nick, Thank you very much for the opportunity of working with HG over the years. I know my colleagues Martin, Germain and Ashley have worked very well with you and so I take this opportunity on behalf of everyone in the office to wish you all the very best for the future and with life north of the border and if I am ever close to visiting the "Home of Golf" I will be sure pop in and see you! Best wishes John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent conscientious service from a dedicated sales team focused on achieving the best results for their customer
Edward · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Edward, Thank you very much for your comments and review. This transaction is was what I would call 'a text book sale'! When working with the best houses and clients Horton and Garton can succeed in working alongside the very best willing and able buyers. I know how much time and effort my colleague Martin invested in the transaction and ensuring all parties were delighted in crossing the line... On behalf of all of the sales team at Horton and Garton our best wishes with your move out of Brackenbury Village to the west country. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI find John a pleasure to deal with, they are real people. In a real office, the name of the office is of a REAL person there. I have noticed a lot of agencies make up English sounding names, but nobody with those names actually works there!
Very good to deal with, I highly recommend them...
Ruturno · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Raphael, Thank you for your testimonial posting. Working with the best properties and the very best clients allows Horton and Garton to attact the high calibre, willing and able tenants and buyers. All the very best for the future from the Horton and Garton team. John Horton MD
★★★★★ 5/5
GoogleThe team at Horton and Garton is very efficient, reactive and responsive. The whole process was very smooth from finding the flat, to checking in and out.
Charles-Edmond · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear Charles, Thank you for your review. Whilst we have personally not met I do know that you have been working with our team for nearly 4 years and during that time you have been a pleasure to work with and on behalf of all the Lettings team in the office we wish you all the very best in France. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin Clements kept a very difficult sale chain together going well above and beyond what could reasonably expected. I found them to be trustworthy, reliable and fair.
Jonathan · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Good morning Jonathan, Thank you for the time in posting the testimonial. You were 100% right that Martin kept this "tricky" transaction/sale together whilst managing the sometimes challenging expectations of others unreasonableness! This was a text book professionally dealt with sale where lesser experienced estate agents would have failed. We are very happy that patience persevered to close the deal. Best wishes in settling in to your new Chiswick home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI cannot recommend Horton and Garton highly enough both for sales and lettings. I have known John Horton for over a decade and from the first time I met him I knew he was that very, very rare thing, a trustworthy estate agent. Martin Clements is also fantastic, he has just helped me sell my flat and went beyond the call of duty to ensure the sale went smoothly, successfully navigating some really stressful issues which were out of our control. I have also used Horton and Garton as letting agents, they have always found excellent tenants and managed the property brilliantly. I have had many bad experiences with other agents locally and around the country. In the decade I have used Horton and Garton they have maintained their excellent service and always been friendly and helpful and great to deal with, they really are exceptional. I wouldn't use anyone else.
Elinor · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Many thanks Elinor, we really appreciate the kind words. John Horton
★★★★★ 5/5
GoogleI had heard some very good feedback from my brother who lives in W6 and bought his last property through Horton & Garton. I decided to contact Martin and John for my property purchase in Brackenbury village. Their service is impeccable, combining a great knowledge of the market dynamics with super helpful advice which enabled me to buy the exact property I was looking for in a very sought-after area. Knowing the market well is key and they showed a great knowledge of the area and the sellers they represent.
We were also successful, with their help, to get from offer accepted to exchange and completion in less than 2.5 weeks which was amazing!
I cannot recommend Horton & Garton strongly enough. I definitely intend to use them again when I am ready to sell a property again!
Jean · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear JF, Your purchase from viewing to offer acceptance to exchange of contracts was only seven working days! One of the quickest sales this year! Onwards and upwards and best wishes from Martin Clements and myself in the new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe recently sold our flat in Brook Green through the Horton and Garton Hammersmith office (dealt primarily with Phil Coombes) and bought our new flat through the new Horton and Garton Chiswick office (Paul Cooney - Director). We very very impressed with both parties; specifically Paul and Phil were incredibly professional, hard working and a were a real pleasure to deal with!
Alice · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Hello Alice and Geoff, Thank you very much for your kind review and comments with both my colleagues Phil Coombes and Paul Cooney. Your property purchase and sale via Horton and Garton's Chiswick and Hammersmith offices is what I would call an estate agents "text book move"... Both Paul and Phil share similar work ethics continually delivering excellent customer service, working at the highest industry levels ensuring that they are true and genuine market leading west London estate agents. On behalf of all of the sales team we trust you are now out of boxes and your and the family are settling in to your new W4 lifestyle living in your new home. Best wishes, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI highly recommend Horton and Garton. A very special thanks to both Ashley and Honor. You guys rock! We love our new flat.
Noreen · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear Noreen, On behalf of Ashley and Honor a big thank you for your review. You guys rock too! All the best in your new home, Best wishes, John Horton MNAEA MARLA
★★★★★ 4/5
GoogleWe have just purchased a flat through Horton and Garton.
Martin Clements was so helpful, he is extremely knowledgeable, making the whole procedure clear and precise. He was very good at communication so the purchase was as stress free as possible. Thank you Martin
Ollie · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Thank you very much for your wonderful comments and review. Martin is a true professional within the industry and he is one of the very best Estate Agents working in Hammersmith today. He is also supported be a very strong sales team too! It is always a pleasure to hear positive feedback from a job well done! All the very best from the HG team. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThank you to Ashley and his team for the work in letting our flat. In terms of customer service you win hands down. The communication was beyond reproach and I would recommend your firm to anyone needing your services in the area.
Andrew · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Thank you Andrew, Communication is key to success. Ashley Clements and the whole rental team always excel in great customer focus, care and service with all our clients. We look forward to working with you again I the future. All the very best John Horton MNAEA MARLA
★★★★★ 4/5
GoogleWe wanted to say thank you for being such a professional in this whole process, right from showing us the property, with little notice, to gently pushing solicitors along over the past couple of weeks. We really appreciated your fresh and honest style.
Raymond · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Dear Ray and Martha,
Thank you for your kind words and positive review. Our goal is to work professionally with the very best of clients and treat people as we would want to be treated ourselves. Best wishes with the architects and the planning going forward, Kind regards, John Horton MARLA MNAEA
★★★★★ 5/5
GoogleI have worked with Horton and Garton both as a first time landlord and as a seller of property. In the first instance they guided me through all the aspects of being a landlord and managed the property whilst i lived 100 miles away. Throughout the five years Horton and Garton dealt with all the unforeseen issues that arose and dealt with the property and financial side of things impeccably. They also vetted all my tenants to ensure the flat was lived in by trustworthy, reliable people.
When i decided to sell the flat, they used both their knowledge of the market and negotiation skills to get me the best possible price. Other estate agents suggested that they could get more for me - but looking on Rightmove it was those estate agent's properties that would stay on longest, with no sale due to overprice.
With their local knowledge, independence, enthusiasm all bounded by good common sense I'd recommend H&G to anyone looking to rent, let, sell or buy a property.
Sam · 29 July 2019 · Horton and Garton London (176 King Street)
Agent replied
Sam, I remember showing you Mel and the flat when you bought the property back in 2002 I remember saying that once you have bought the flat (years later) you will have forgotten about having to pay above the asking price and I was proved right. My advice then was if this road is good enough for your estate agent to live on then its good enough for you to be buying on!. A huge big THANK YOU for your loyalty over the time we have worked together and on behalf of everyone in the office we wish you, Mel and the girls all the best for life on the South Coast.
Kind regards, John Horton MNAEA MARLA
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