Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Latest reviews from every Horton and Garton office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We purchased a house recently. Tadas, our estate agent, was incredibly knowledgeable and considerate throughout the whole process. He made a stressful process very easy to navigate. I connect recommend Tadas highly enough.

Jonathan · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Jonanthan, thank you for sharing your 5 Star review with your experience working with Tadas on your recent purchase of your new Brackenbury Village, W6 house and home. Tadas is a valued member of a formidable and the market leading sales team in the area, here at Horton and Garton across, Hammersmith, W6 and Shepherd's Bush, W12. Your purchase was a textbook agency “smooth and trouble free” and that is the result of working with the best houses and properties, rational vendor client and willing and able buyers... Welcome to the neighbourhood and on behalf of Tadas and the team all the very best for 2022 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

I had been looking for a rental flat for 2 months without success. Joel showed me the ideal property and went out of his way to be helpful. I'm now very happy in my great new flat.PositiveResponsiveness, Quality, Professionalism

Dilesha · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Dilesha, thank you very much for sharing your 5 Star Review with Horton and Garton. You have a beautiful new Ravenscourt Park home (and you will be my new neighbour!) I know that Joel was the first to phone and reach out to you once we were appointed and as I said to the Landlord it is never too early to accept an offer when you have genuine, willing and able A1 tenants who offer the full asking price. On behalf of Joel and all the lettings and management team we wish you all the best settling in... I highly recommend reservations at Indian Zing, Saigon Saigon, Thai 101, Patisserie St Anne, The Carpenters Arms and Cross Keys. Kind regards, John Horton Director, and owner.

5/5

Google

Incredibly friendly and helpful estate agent (Shiyane Carpenter) made finding a flat to rent very easy. She was always happy to answer questions before our tenancy started too.

Connor · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Connor, thank you for sharing your 5 Star review with your recent experience renting your Chiswick, W4 property with Horton and Garton. On behalf of Shiyane and the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Hi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.

Bonnie · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.

5/5

Google

I contacted with Horton & Garton as a tenant and as potential buyer.On buying process - no issues at all, one of the most professional agencies ever met. 5 star experience.

Dima · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Dima, thank you for your 5-Star review. On behalf of Aggie Tukendorf, our Lettings Manager and our Managing Director, Ashley Clements I would like to thank you for your patience whilst we follow up in the the initial matters raised in your review. All the very best for 2022 and the future. Thank you. Kind regards, John Horton Director, and owner.

5/5

Google

Found a 1-bed flat through Horton and Garton. Our lettings agent Shiyane Carpenter was very helpful, forwarding the property on to us directly. She also responded to queries and chased things up in a timely manner! Thanks!

Daniel · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Daniel, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Chiswick home. Shiyane is a highly valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

We have just completed the sale of an apartment with Tadas at H&G. It was a tortuous process with the endless questions from the solicitor's, but Tadas kept us informed all the time. He was also very proactive in chasing all parties, as well as keeping us up to date at every step. He provided us with information even before we knew we needed it! I would highly recommend Tadas for managing your property transactions.

Geoff · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Geoff, thank you for your time to share the 5-Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is well respected by his customers and clients, and he is a seasoned member of a formidable west london sales team. Congratulations on the recent completion, on behalf of Tadas and the sales team welcome to Shepherd’s Bush, W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

I recently bought a house through H&G. They are the best local agents in my experience and the agent Tadas provided a value add service with smart advice. The big plus was he really thought about what we needed after they got to know us and applied it to the Search. Tadas was always on time and super efficient.

Keith · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning Keith, thank you for sharing your experience and your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 house and home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. As the business owner it is a pleasure to see and read this wonderful reviews and comments about the individuals who make one formidable marketing leading local team of estate agents. On behalf of Tadas and all the team we wish you the very best settling into W6 life. John Horton, Director, and owner.

5/5

Google

Phil Coombes did a great job of putting forwards why I should use Horton and Garton against the local competition and came up with a competitive quote for the service. Tadas Kaziukonis has managed the sale of the property very efficiently and has been quite happy to do that but extra when required to ensure it all went through smoothly.PositiveResponsiveness, Quality, Professionalism, Value

David · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello David, thank you very much for sharing your sharing your 5-Star review working with Horton and Garton and the sale of your Ravenscourt Park, Hammersmith, W6 property. Thank you for your wonderful comments for both Phil and Tadas who are two key members of an experienced and proactive market leading sales team. It was our pleasure working with you and thank you for the opportunity and your business. On behalf of Phil, Tadas and all the team we wish you all the very best. Kind regards, John Horton Director, and owner.

5/5

Google

I found the whole team very efficient and approachable; Tadas secured an offer on the house and worked really hard to ensure we turned everything around quickly. He was always quick to communicate and made the stressful parts of the process less difficult. I liked the way the agents all worked as a team and it seemed that everyone was putting their best efforts in to sell the house.

Sue · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Sue, thank you for sharing your 5 Star review working with Tadas and the entire sales team on the recent and successful exchange/completion of your wonderful Brackenbury Village, Hammersmith, W6 house and home. It was our pleasure working with you and the property. When you are working with the very best properties and clients, we can and do achieve the best market result. On behalf of Tadas and all the sales team we wish you all the very best settling into your new home outside of Hammersmith, W6. Kind regards, John Horton Director, and owner.

5/5

Google

With some positive experience on the tenancy side of things, I engaged Horton and Garton as agent to let and manage my property. I cannot speak highly enough of their professionalism, responsiveness, courtesy and expertise. They are a pleasure to work with, particularly Ashley Prowse. Ashley you're a star!

Mark · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Mark, thank you for sharing your 5-Star review and experience, as a new Horton and Garton “let and managed” landlord, on the google review platform. It is always a pleasure working with the very best Shepherd’s Bush and Hammersmith, W6 properties and landlords alike! Thank you for the business and on behalf of the “reliably reliable” Ashley Clements and Ashley Prowse we look forward to working with you as our new “let and managed” landlord. Kind regards, John Horton, Director and owner.

5/5

Google

We have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us. I would definitely recommend. Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism

KatalinaMegg · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner

5/5

Google

Fantastic team over at Horton and Garton! Very friendly and knowledgable about the local areas market. Anthony especially went above and beyond to ensure our letting process was simple, fast, and hassle free. Having experience with them in both, I highly recommend them for sales and lettings.PositiveProfessionalism

M · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good evening, thank you for sharing your super 5 Star review on this platform on your recent experience working with the Horton and garton Chiswick, W4 lettings team. Anthony Wozniak is leading the Chiswick W4 HG lettings team from our new offices in Turnham Green Terrace. Anthony is a seasoned lettings professional manager and is highly respected estate agent by our landlord clients, tenants, and colleagues alike. On behalf of Anthony and all the Chiswick, W4 lettings team we wish you all the very best. Kind regards, John Horton - Director, and owner.

5/5

Google

I was looking for an apartment in Fulham and Shiyane Carpenter made this process as easy as it possibly could be! She provided all the necessary info, made sure to give updates asap and was available at any moment. Overall positive experience with H&G, can recommend as a responsible agency. The whole process was very transparent and quick.

Maria · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Maria, Thank you for sharing your 5 star review with your experience working with Horton and Garton, Shiyanne and the lettings team. Best wishes settling in to your new riverside home. Kind regards, John Horton, Director and owner.

5/5

Google

My experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough. Very helpful throughout the whole process, super knowledgeable and always fast to get back to you. The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with. Highly recommend Louise!

Hss · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Louise J. from Horton and Garton has proven to be fundamental and very valuable in every aspect of the transaction. From the early days to detailed follow through, she really pushed to get us the property we wanted. 100% recommended.

Matteo · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Matteo, thank you for sharing your review on this platform and your comments on your experience working with my colleague Louise Jones, Louise is well known for going the extra mile for her clients, both buyers and sellers. Best wishes settling into your new home Brook Green, W14 home. Kind regards, John Horton, Director, and owner.

5/5

Google

a seriously well earnt 5 star review. if I could give them more stars I would. They were truly remarkable and went hugely above the call of duty to ensure we completed on our dream home. Our conveyance solicitor's said "They have gone way over and above what is expected from them you are very lucky to have them". we had to complete on a particular day and everything was in place however the previous owner lived in another country and was loosing faith with her solicitors. In order to ensure we completed on the property John booked a Euro star the evening before and went to Paris for morning met the owner talked her through the final pieces of legal paper that were needed to be signed, got back on the train that morning to London to ensure we completed by our dead line. We completed on time! A massive thanks to Horton and Garton. Particular thx to John, charlie and phil!

Tom · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Morning Tom and Georgina. That's what we call "going the extra horton and garton mile" and all part of the service... We did what had to be done and I am delighted that your house purchase exchanged and completed yesterday afternoon! This transaction was up there with the very best and 'a new new for me' in my 25-year career and will be fondly remembered for many years to come. I called my octogenarian client this morning and she was ecstatic and said… "we had made a horrible experience quite pleasant" On behalf of the sales team we wish you all the very best settling into your new house and home. Kind regards, John Horton Director, and owner.

5/5

Google

I'm a first time buyer and I have recently bought a flat with Horton and Garton. During this process, I have worked with Tadas Kaziukonis. He was very supportive throughout the whole process, always making sure that I was updated on the progress in a timely manner. He was also tireless in making me understand the setbacks we had during the buying process, in a manner that was reassuring without pressuring me to speed up any decisions. I'm very happy with the service, thank you Tadas!PositiveResponsiveness, Quality, Professionalism

Leonor · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Leonor, thank you for your time to share the 5 Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on closing the deal and on behalf of Tadas and all the team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

A big thank you to Tadas for supporting me through a highly stressful time involving my lenders, leading up to a successful completion last week. He was a constant & calming influence & I am delighted with the house I have bought through Horton & Garton.

Victoria · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Victoria, thank you for sharing your review and 5-Star experience working with Horton and Garton and my colleague Tadas. This sale and transaction along with the chain of related sales/purchasers added to the pressure to make it all happen. We/you did it! It is a genuine pleasure for me to see and hear your comments and Tadas has a remarkably cool pedigree, and his listening and professional skills ensure his clients and customers are also receiving a 5-star service. On behalf of Tadas and all the team we wish you the very best settling into your new home. Kind regards, John Horton Director and owner.

5/5

Google

We worked with Tadas from Horton and Garton for the purchase of our house near Ravenscourt Park. It has been an absolute pleasure to work with Tadas. He is very professional, knowledgeable and nice to work with. Since our initial calls, Tadas frequently updated us about the market and any new properties suiting our specific requirements. He was very supportive and helpful in the communication between us and the seller, and also provided us a lot of additional support with local knowledge (finding local builders, roofers, architect, solicitors, etc). He also followed closely with the case once the offer was accepted and offered us many help and support in the process. We are very pleased with him and thankful for all his help! We would definitely recommend him (and Horton and Garton) to any friends looking to buy or rent a property in this area.PositiveResponsiveness, Quality, Professionalism

Helen熊熊 · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Helen, thank you for your wonderful review and comments with your experience buying a home through Horton and Garton and working with my colleague Tadas. Tadas’s approach to business is very much “old school estate agency” and good old fashioned customer service and his level of communication and agency experience in the job is well above many others within industry peers. Congratulations and great news on completing on your new Brackenbury Village house and home! On behalf of Tadas and the sales team all the very best in of Hammersmith, W6. Kind regards, John Horton. Director and owner.

5/5

Google

Shiyane Carpenter made our move to London so much easier. At every step she supported us and answered any queries we had so promptly, making it such a smooth process. Very professional and always ensured we were 100% happy at every step. We are thrilled with our new flat! Would definitely recommend to any of our friends - thanks again!

Nicole · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Nicole, thank you for sharing your super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Hammersmith home. Shiyane goes the extra mile to make things happen as smoothly as possible and is well respected member of the team who is supported by a great management and admin lettings team, making the move happen behind the scene. On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Just moved to the UK and came across Horton and Garton within my first week. Shiyane Carpenter was super professional and always available for any queries and really helped navigate the London rental process. Many thanks to the team for helping me get my first flat in a new country!PositiveProfessionalism

Akanksha · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Akanksha, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with your recent move to Brackenbury Village, Hammersmith, W6. Shiyane is a highly respected and valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Thank you so much To Tadas at Horton and Garton for helping so much to get my purchase through. It was a very difficult transaction and took many months, but every time nothing seemed to be happening Tadas kept up with everything and chased solicitors and co-ordinated information. Nothing was too much trouble, and i am so grateful for his calm response to manic calls and emails. Even rushing around London on the final day to make everything happen. I can't praise him enough and would highly recommend to anyone. Many thanks, Tadas and H&G

C · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Catherine, thank you for your time to share the 5-Star review with your buying experience working with the Horton and Garton sales team in particular my colleague Tadas, here in the Hammersmith, W6. Tadas demonstrates excellent customer service, and his first choice of communication is always the telephone first not the email and has years of seasoned experience and knowledge above his industry peers. Congratulations and great news on seeing the sale through! On behalf of Tadas and the sales team all the very best. Kind regards, John Horton. Director and owner.

5/5

Google

Rented a flat with Horton & Garton, with no unexpected delays. Our estate agent, Joel, was very re-assuring in terms of timeframes and process given it was our first rental so we were not as familiar with things as other tenants may have been. Since we’ve have moved in our property manager, Amy, has been amazing, organising the switch of utilities, and any maintenance queries, responding on the same day and always answering the phone.

Mathew · 17 June 2022 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Mathew, Thank you for sharing your wonderful 5-Star review on this platform. Joel and Amy work within a formidable lettings and management team who are market leading lettings agents across Chiswick, W4 Hammersmith, W6 and Shepherd's Bush, W12. Best wishes settling in to your new home. Kind regards, John Horton Director, and owner.

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Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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