Trusted Agent profile
★★★★★
596 reviews across 4 offices and 2 platforms
Homewise has four offices, in Worthing (two offices), Durham and Birmingham. Together they have 596 reviews on two platforms, rated 4.4 out of 5 overall.
197
Reviews on Google
All 4 offices
399
Reviews on Trustpilot
All 4 offices
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Homewise's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotToday I spoke to Mikki
Today I spoke to Mikki , she was very helpful and talked me through all the procedures of the home for life plan. She answered all my questions and listened to my concerns. Would recommend to any over 60’s looking for a new home and need help achieving their dreams
1/5
GoogleRating only, no written review.
5/5
GoogleVery knowledgeable and professional call advisor.friendly and patient.great experience
5/5
GoogleVery Friendly staff Niki was great very knowledge and polite really Help full and understanding explains everything with care .
5/5
TrustpilotWhat a wonderful idea this is
What a wonderful idea this is. Homewise have found a way to fill a gap in the housing market, a way for people later in life to upgrade their style of living without being involved in a repayment system and they are very helpful and patient, it’s a great idea and a way forwards, yet so few people or agents are oblivious to it’s existence.
5/5
TrustpilotSpoke with a very friendly property…
Spoke with a very friendly property manager called Andy when we enquired about a place in Durham. Really friendly and polite service and was really helpful answering my questions. Thanks Andy!
We appreciate you taking the time to give Andy your feedback. We look forward to assisting you in the future.
5/5
TrustpilotPleasure to deal with
Homewise have been excellent in guiding us through the stages so far with purchasing of a new home. Right from the beginning everything has been thoroughly explained to us by very knowledgeable and extremely experienced staff. Grateful for their guidance and a pleasure to deal with.
5/5
TrustpilotReassuring and calm presence in the whole process so far
Very reassuring when things don’t go according to plan, efficient at picking up my emails and dealing promptly with problems. Very attentive to detail and good clear explanations of each stage we are at in the house purchase process. At a difficult and sometimes stressful time in the house sale and purchase rollercoaster ride, Homewise are like calamine lotion on a sunburned skin
5/5
TrustpilotThe journey so far...
The journey so far... Contacted JW Wood Estate Agents Bishop Auckland, regarding selling our home, after a stale period of time on rightmove with another estate agent. Martyn came to see us and from the moment he walked into our home he made us feel confident that our home was great and that a new marketing strategy was needed. He came took fresh photos spending time in each room, making sure that each shot showcased our home Then he arranged for Barbara to visit to familiarise the team with the value of our home. Barbara was so kind and reassuring and has such a warm personality. Then although not met Amanda in person she has calmed our nerves as she negotiated a sale our home , and her personality also shines and she has a lovely sense of humour, as she made us feel human regarding the emotions we have been feeling! Elizabeth has also kept the support network going able to answer any questions we have. We have gone to Sold STC and Im sure that the support we need will remain on the other end of the telephone. The team are now supporting us to purchase our new forever home Would highly recommend all at JW Wood Bishop Auckland
We appreciate you taking the time to give this feedback to the Bishop Auckland team. We look forward to assisting you in the future.
5/5
TrustpilotKiera was very helpful
Kiera was very helpful and informative everything was explained fully, and keeps in touch always ready to answer any questions.
5/5
TrustpilotExcellent customer service
5/5
TrustpilotVery positive experience
I had a very positive experience with the agency and would be happy to recommend them. In particular, Megan was extremely helpful, professional, and patient throughout the entire rental process. She made sure everything progressed smoothly, ensuring that all required documents were completed correctly and submitted on time by all parties involved. Her support and attention to detail made the whole process much easier and less stressful.
Many thanks for your kind words we look forward to assisting you in the future.
5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
5/5
TrustpilotCannot recommend JW Wood enough!
Cannot recommend JW Wood enough! Megan was such a great member of the team! Helped, guided & supported throughout! She is a real asset to JW Wood!
Many thanks for your kind words, We look forward to being of assistance in the future.
5/5
TrustpilotBrilliant and responsive.
Many thanks for this exceptional review. We look forward to assisting you in the future.
5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
5/5
TrustpilotSimi and Rhonda have been very helpful…
Simi and Rhonda have been very helpful in starting out on the home for life journey. They are available for any questions and worries. The start of the journey has been straightforward with their help.
3/5
TrustpilotFollowing my original review
Following my original review, I provided additional evidence including Uber earnings records and bank statements to support the income declared on my application. The tenancy ultimately did not proceed because the landlord required a successful Goodlord referencing outcome. However, after reviewing the evidence, JWW agreed to refund the holding deposit in full. The process was frustrating at times, particularly due to delays and conflicting communication regarding the holding deposit. However, I appreciate that the matter was eventually reviewed by management and resolved, and the refund has now been received. Thank you to Ashley Mitchell for taking the time to review the case and bring it to a conclusion.
Thank you for updating your review, Frank, and for providing the additional documentation to support your case. We are glad that following a thorough review by management, the matter was resolved and the holding deposit returned to you in full. We appreciate you acknowledging Ashley's involvement in bringing things to a conclusion. Referencing outcomes are ultimately determined by the criteria set by landlords and third party platforms, and we understand that this can be a difficult process when a tenancy does not proceed as hoped. We wish you all the best in your property search and hope to be of assistance again in the future.
4/5
TrustpilotGary was the original person i spoke…
Gary was the original person i spoke to, he was very helpful and explained how Homewise works, and puts you at ease, thankyou Gary for all your kindness
5/5
TrustpilotThanks Becki
Becki was a fantastic first point of contact. She was helpful, understanding and fantastic at explaining everything
5/5
GoogleHaving retired slightly early we found ourselves at the age of 71 in a home we did not want to spend our retirement or indeed the rest of our lives in. We researched several options as our budget was quite limited to move to a better property in a better area. After looking into equity release, shared ownership, putting our life savings to what we could get from the sale of our flat and the Homewise Lease for Life Plan, we quickly discounted the first three options as none of them gave us anywhere near the budget to move. We were constantly drawn to the Homewise plan and made an initital enquiry. We very quickly received a call back and Gary was really helpful in explaining what we could do with the information we gave him. Basically we realised very quickly that we could afford a home far above our means and have some savings kept back for the rest of our retirement. No rent or other charges, just the bills everyone pays as we have done for all of our lives. Then George Brodie our appointed Account Manager contacted us and he is absolutely brilliant. He explained everything in so much detail, answered our many questions and made us feel really confident in him and Homewise. Within a very short time we accepted an offer on our flat and in the same week saw our dream home. The way George and Rhonda handled the whole offering and negotiating business was second to none and after a few days of hoping and worrying and deciding we couldn't be so lucky George called to say that our offer had been accepted and the house is now sold subject to contract and we are in the process of moving. Everything was so professional and we were so confident in Homewise that we are still in a daze that it is actually happening. We will soon be in a home we thought we would never be able to consider just a month ago. We can highly recommend Homewise for over 60's who want to live their best life in retirement.
5/5
GoogleRight on time call back from Becci, who kindly answered all our many questions. As the only person I have spoken to, so far, at HomeWise, the company is presently in my 100% satisfaction category. Thanks to Becci.
5/5
TrustpilotYour agent Gary Moore is very well…
Your agent Gary Moore is very well informed and was both polite and courteous when dealing with my recent telephone enquiry.He confirmed to me that certain estate agents in my area(including 'Wards') are marketing "Homewise' properties erroneously insofar as them not meeting the minimum 'Homewise' lease requirement of 90 years duration.
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Worthing (1 Liverpool Gardens) has the most, with 382 reviews rated 4.3 out of 5, followed by Durham with 203.
The four Homewise offices, by town:
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