Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWith the price of everything going up so much I want to move somewhere easier to manage and less expensive to run, maybe a new build. I’ve found a few properties while searching, but they’re all more than I can afford. A friend of mine moved with Homewise a couple of years ago and when I told them about my problem they recommended it, saying it was the best decision they’d made. I did some research and called them straight away. They helped me to find a really nice new build that doesn’t need any work doing, which is a huge relief. Thank you, Homewise.
Jarod · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 17 June 2024
Hi Jarod,
I'm really happy that we were able to help you to find your dream home and thank you for sharing your Homewise experience, helping to make others aware of the ways that we can help them.
★★★★★ 5/5
GoogleMy mother needs to get her kitchen redone and the double glazing fixed so that it’s more cost-effective now that everything has gone up. I’ve looked at equity release for her, but the amount she can borrow has gone down and the rates are so expensive now. I did a bit of research and found Homewise, so I called them. They answered all my questions and gave me a lot of very helpful information. I think their product could be the right solution for her because it will allow her to get more money released by moving home and leasing for life. Homewise is a very clever solution for people that don’t want to take on expensive debt in their old age.
Alain · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 17 June 2024
Alain,
The Home for Life Plan was created to help people just like your mother. Our expert team is here, ready to help people aged 60 and over to secure their ideal home, rent-free and mortgage-free for their lifetime.
★★★★★ 5/5
GoogleI came across homewise through a friend who had moved with them a few years ago and he said it might work for me too. I didn't know how it would work and thought it might be loan but its not. I received the brochure to my home and found it very informative. It was clear and well explained. I was happy to see there are still companies out there who help people. I called them and the man I spoke to was friendly and calm and explained how it could work. I look forward to speaking to homewise they keep me informed and will book viewings on houses I choose and handle agents, and they will be buying the house I want to live in for me. Thank you
Gordon · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
GoogleMy friend whose in her late 70's wanted to move nearer to her family as she needs more help now but didn't think she had enough money. I was told about Homewise by a family member so told her about it and she was so thrilled that she may have an option. They explained everything to her and made everything so easy. Her family were included in all the decision making and now she is going through the process of moving to a lovely new home near her family. I will miss her but I am so happy for her and her family.
Gillian · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
GoogleMy mum is now living alone. She’s only in her 70s so doesn’t need to live in a nursing home and didn’t want to move in with us, even though we offered. But she did want to move somewhere with better buses as she doesn’t drive anymore. The bungalow she found was really nice but after paying off her mortgage it was too expensive. Her estate agent told us about Homewise, and it was a lifesaver.
Simon · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 17 June 2024
Hello Simon,
Thank you for your kind words. I am happy that we were able to help your mum to find her dream retirement property with the Home for Life plan.
★★★★★ 5/5
GoogleGot in contact with Homewise after my grandad was recommended to look into the plan by a friend of his, due to the age we thought we should check it over to make sure it was legit and that he had been told the right info. Called and spoke to the team who were so informative and helpful, they were very good at reassuring us. Especially helping with the whole chain. It made things so easy. Very good Thank you
Stephan · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
GoogleEasy to understand once you have looked at the website, used the online calculator or (best of all) spoken to someone in the contact centre. Got a comprehensive quote and a tailored plan to suit my parents needs. My parents are not quite ready to move yet but will be in contact with these guys when they are. Great option if struggling to buy within own affordability.
J · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
GoogleThe staff from Homewise were very helpful and professional throughout, which gave me confidence in the process. Any problems were resolved as quickly as possible, removing much stress from the house buying and selling process. Particularly reassuring was that the same staff dealt with the process throughout. Communication was swift and transparent. A superb company to deal with.
Julia · 18 June 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 3/5
TrustpilotBeware of the pitfalls
Beware of the pitfalls: If you are unlucky enough pass away within a short time of moving to your new home the lease money will be not be returned so Homewise will end up with their house and your lease money. Also because you are responsible for repairs and maintenance on a property you don’t OWN you could end up spending thousands I.E Rewiring, replacing the boiler, new kitchen, bathroom etc.
Peter · 9 May 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 13 June 2024
Thank you for taking the time to review our product. Customer feedback is important to us to ensure we provide first-class service and clear communications, so we have reached out via Trustpilot to ask for further details on your experience with us as a customer, as there may have been a miscommunication along the way that can help resolve. The Home for Life Plan is designed to protect you, the customer, for the long term. While it is correct that you would not own the property itself, you would own a Lifetime Lease which provides the legal right and protection to live in a property of your choice (rent-free and mortgage-free) for your lifetime. You also have the opportunity to safeguard up to 50% of the property’s future value for your estate if you wish. As part of the property search process, we conduct due diligence on any property you want to live in prior to purchase. This includes surveys. So, any immediate issues to resolve would be flagged up front and are likely to deter you from choosing that property if you’re not looking for a project for example. Ultimately, it’s your home to live in and maintain as you would with any property you live in. You may choose to decorate and make changes to the property as time goes on; many Home for Life Plan customers will live in their chosen property for 20+ years. When the plan ends, the property is valued and any safeguarded percentage of the value at that time is paid to your estate. We hope this will of course be in many years’ time. A Home for Life Plan is not a government scheme and there is no financial lending. It is a long-term investment for Homewise and, with no rent or repayments ever paid, there is no return until the plan ends, and the property is vacated. We’re a family-run business and we provide choices to those aged 60 and over. It may not be the right option for everyone, but for those we do help it can be life-changing; to live debt-free and secure in a property/location they love and perhaps could not have previously afforded. We’re really proud of the service and solutions we offer, and we’d be happy to answer any questions you may have about how a Home for Life Plan may work for you at any time. Best regards, Raye (on behalf of Homewise)
★★★★★ 1/5
TrustpilotListing property without permission
How is it possible that this company can list my house for sale on Rightmove without my permission? I have had no contact with them at all. I have listed my property with a local estate agent and was shocked to see that Housewise has also listed my property for sale via themselves. I am seeking legal advice.
Jule · 1 May 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 13 June 2024
We were sorry to learn of your experience and thank you for sharing the feedback. Please be assured that this is not the normal practice and as per our recent discussions the request to remove the optional second listing was actioned immediately. To explain why you saw the advert, we have partnerships with trusted Estate Agents across the country and they can offer their vendors (you) a free, optional, second listing on property portals such as Rightmove. This Homewise listing is detailed in the vendor agreement with your agent and the service is called ‘Market Plus’. You can opt out of Market Plus at any time. An additional listing can increase exposure for your property and generate greater interest from prospective buyers. The advertised Homewise guide price is an indication of what a Home for Life Plan could cost for a Homewise customer to live there. Don’t worry, if one of our customers chose your property you wouldn’t receive any less. Homewise would purchase the property from you like any other buyer and our customer would pay the lesser amount to us for the Home for Life Plan. I understand you’ve since spoken with your agent as, as you mentioned, you’re not a Homewise customer, and I hope they too were able to resolve any concerns you had. If you have further questions about the Homewise service or are aged 60+ and would like to know more about Homewise as a customer, please do get in touch directly at any time. Best regards, Raye (on behalf of Homewise)
★★★★★ 5/5
TrustpilotHouse Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
Stacey · 24 April 2023 · Homewise Durham
★★★★★ 5/5
TrustpilotProfessional staff, good company to do business with
The staff from Homewise were very helpful and professional throughout, which gave me confidence in the process. Any problems were resolved as quickly as possible, removing much stress from the house buying and selling process. Particularly reassuring was that the same staff dealt with the process throughout. Communication was swift and transparent. A superb company to deal with.
Mrs · 21 April 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotThey did what they said they would
They did what they said they would, called us back and answered all our questions. Nothing rushed and allowed us a little banter.
Jeanette · 19 April 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotCustomer service is five star treatment.
Really helpful friendly staff, who are genuinely interested in finding you the best solution. Nothing is too much trouble or distracting from them getting you to where you need to be.
Rachel · 23 March 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotFriendly team
Recently spoke to homewise on behalf of my Nan who is looking to move after the passing of my granddad. With the house prices rising and living on a state pension she was concerned she wouldn’t be able to afford to live in her current property alone, so we were able to speak to homewise which offers an alternative to her. She can keep back money from the sale of her house to live in comfortably and still live an inheritance to us kids. Because of her boosted budget she can even look at moving closer to us! Thank you homewise.
Celeste · 18 March 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotDefinitely worth exploring
Easy to understand once you have looked at the website, used the online calculator or (best of all) spoken to someone in the contact centre. Got a comprehensive quote and a tailored plan to suit my parents needs. My parents are not quite ready to move yet but will be in contact with these guys when they are. Great option if struggling to buy within own affordability.
J · 17 March 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 1/5
TrustpilotReal star rating should be zero
Real star rating should be zero, warning look into it thoroughly, you have to maintain and improve property but you don't own any of it.... warning
John · 7 March 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 13 June 2024
We have requested a little more information via Trustpilot from you Mr Wood, to further understand the conversation you had with our team that has led to your rating of our service. Your feedback is very important to us and we’d like to help in any way we can. There may be some confusion that we are able to clarify, which may prove useful in your assessment of our product and service.It is correct that you would not own the property itself with our Home for Life Plan, however, there are many benefits to this option that many find to be the right solution in their circumstances. With a one-off payment, that is significantly less than the market value, you would purchase a Home for Life Plan to live in your chosen home, anywhere in England or Wales, rent-free and mortgage-free for your lifetime. It would be your home to enjoy and maintain, as with any property you may live in. You would also be able to safeguard up to 50% of the property’s future value to leave to your estate, as a guaranteed future inheritance, if you wish.Every Home for Life Plan is unique and tailored to your circumstances, but in many cases this saving may be more than £100,000, savings range from 8.5% - 59% for freehold properties and depend on personal circumstances and property criteria. Thanks to this saving, many of our customers will choose to clear previous debts, creates funds to enjoy in retirement, or gift any early inheritance. Or this can be seen as a ‘boost’, whereby you can secure a more expensive property than you could afford to buy yourself, not having to compromise and finding the ideal home for your retirement.Essentially, we provide choice and an alternative option that helps many people. We’re really proud of the service we offer and would welcome the opportunity to discuss how Homewise may be able to help you in the future. If you’d like to know more about our bespoke Home for Life Plan, please do get in touch directly at any time.Kind regards,DanielleOn behalf of Homewise
★★★★★ 5/5
TrustpilotMy mother needs to get her kitchen…
My mother needs to get her kitchen redone and the double glazing fixed so that it’s more cost-effective now that everything has gone up. I’ve looked at equity release for her, but the amount she can borrow has gone down and the rates are so expensive now. I did a bit of research and found Homewise, so I called them. They answered all my questions and gave me a lot of very helpful information. I think their product could be the right solution for her because it will allow her to get more money released by moving home and leasing for life. Homewise is a very clever solution for people that don’t want to take on expensive debt in their old age.
Alain · 6 March 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 5/5
TrustpilotI have known Homewise for over 20 years…
I have known Homewise for over 20 years and could not recommend the company more highly. They have enhanced the lives of thousands of people by helping them stretch their budgets and secure a dream home for their retirement years. This is a second generation family business and they care about their staff and customers.
Guy · 26 February 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 4/5
TrustpilotEfficient viewing
Efficient viewing
Efficient staff filled with confidence and kept updated very quickly
Elaine · 20 February 2023 · Homewise Durham
★★★★★ 1/5
TrustpilotSteer clear
I think this company is evil there only after your inheritance if you are approach by them my advice is to steer well clear and keep your money don’t listen to there sweet talk like I did it’s the worst mistake you make .I wasn’t thinking straight when they got my mobile number and rang me up .once they get there claws in you they won’t stop untill you sign over your money there vultures.And very bad news trust me they need investigation to there cold calling . The owners are false .
Michael · 11 February 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 13 June 2024
Thank you for your feedback although I am sorry to see you’ve not been pleased with our service. Due to our Data Protection policies, I cannot discuss any specific personal information relating to your individual case; however, I do note there are inaccuracies (or perhaps misunderstandings) in your feedback that I may be able to clear up.As a family-run business operating for over 50 years, our values, ethos, and Code of Practice are established with the customer at the very core of everything we do at Homewise. As such, we go to great lengths to ensure that our customers’ interests are protected at every stage of their moving journey. We provide clear and transparent literature from the start and have a very robust sales process that ensures every customer is advised of their rights and obligations. It is also insisted that every customer, without exception, seeks independent legal advice prior to the purchase of any Home for Life Plan. No Home for Life Plan can proceed without a solicitor having confirmed their client’s understanding and acceptance of the contract.I also wanted to reassure you that we do not undertake any cold-calling practices. Anyone we contact has freely requested a call and is therefore fully expecting to hear from us. We have honest conversations and endeavour to find solutions for the needs of our customers, and pride ourselves on the quality of the service and assistance we offer.I understand that you have been in contact with our Customer Care team and that they are working with you regarding your circumstances, so I will leave it with them to continue to help you offline. As always, we value feedback to help us improve our service, and if you have any further questions or concerns, please do contact us at any time.Kind regards,RachelOn behalf of Homewise
★★★★★ 5/5
TrustpilotA Positive Experience all the way.
Friendly,supportive staff all the way, Jenny in Durham was brilliant, contacting me regularly to keep me in the loop. A few twists and turns along the way from the buyer, which got me worried, but Jenny was calm and reassuring throughout, and we finally got over the line.
Paul · 11 February 2023 · Homewise Durham
★★★★★ 5/5
TrustpilotHelpful Homewise
I have been dealing with Homewise for 2 years and have been impressed with their constant support and guidance throughout difficult times. Chris Applegate has always been in touch telling me what Homewise can do to help me.
Trixie · 26 January 2023 · Homewise Worthing (1 Liverpool Gardens)
★★★★★ 1/5
TrustpilotVery unprofessional lack of…
Very unprofessional lack of communication and they don’t explain how things work properly you could save people a lot time
Gary · 10 January 2023 · Homewise Worthing (1 Liverpool Gardens)
Agent replied · 13 June 2024
Thank you for your feedback, in order for us to address your 1-star experience accurately it would be useful to know more about your experience, and would welcome the opportunity to provide any information you felt was unclear. If you could email marketing@homewise.co.uk with details that would be the best way for us to send you any further information and useful links. For instance, if you can provide details of the conversation you had with our team we can understand where any areas of confusion may be in the quickest way to save you more time.Were you offered a free brochure or directed to our website? These both have a high level of detail about our service, including specifically ‘how it works’ (the Home for Life Plan, inheritance, the property search process, when the plan ends, etc), and there are videos about the company, the product, and past customers sharing insight too.We have a robust sales process that ensures all information provided is clear and concise, but we know it can be difficult to understand the detail at times. Please be assured that your feedback is important to us, and we continuously review our materials and processes to ensure we provide the best service to our customers as possible.Please do contact us directly should you have further questions at any time.Kind regards,DanielleOn behalf of Homewise
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
