Trusted Agent profile
★★★★★
2,717 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,717 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
693
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service
Very efficient from start to finish. Managed marketing, selling and viewings on the property from early March to completing at the end of May. Was kept up to date on progression and information. All the staff very welcoming and friendly.
5/5
TrustpilotWe’ve had a fantastic experience with…
We’ve had a fantastic experience with selling our house. From valuing our house, photos, arranging viewings and accepting an offer and the entire process that followed. Team is absolutely great. Dealing for purchase with other estate agencies don’t come even close with professionalism and communication . Luckily in the end we have found our forever home, also with Holden Copley so the entire experience could not go any better for us. Thank you to Lianna and the rest of the team.
4/5
TrustpilotI am particularly impressed with the…
I am particularly impressed with the Arnold branch. George did the valuation and we agreed on a price. Unfortunately it was seen to be a little high with no interest in the first 2 weeks! I then received a call from Lydia to discuss changing to a guide price which we did. After that I received several viewings and within a further 2 weeks had received an offer which I have accepted. Once the offer was agreed I have been kept informed on the buyers situation and that all the necessary paperwork was now received.
5/5
FacebookUnreal experience from start to finish, all the staff are so friendly and supportive. Get the work done and got my house sold within weeks. Sales progressor Lianna is amazing and answered any questions I have. The company holds true ethical values too which makes it… chefs kiss 😙 THANK YOU HOLDENCOPLEY 💕🏠
That's amazing, thank you so much for the kind review!
1/5
TrustpilotWhat a joke!
Asked Holden Copley Hucknall to give a valuation for my property as I was in the market to sell. I found the sales valuer rude and obnoxious and actually the statistics, market value and data he showed me on his laptop was widely incorrect as I'd done my own research beforehand. Needless to say I didn't require Holden Copleys services or the so called expertise of the ginger haired individual.
Hi Matty, We’re sorry to hear about your experience and appreciate you taking the time to leave your feedback. Due to the limited information available on Trustpilot, please could you email our Branch Manager, Sarah, at sarah@holdencopley.co.uk with your details so we can look into this further. We’d welcome the opportunity to discuss your experience, see if there is anything we can do to help, and also take on board any feedback as we are always looking at ways to improve our service. Kind regards
5/5
TrustpilotHolden Copley were helpful throughout…
Holden Copley were helpful throughout the whole process of selling our house. They kept in touch and had good communication with them and they told us what they were doing to help sell our house. Once we had an offer Jasmine was really helpful and advised us throughout
5/5
TrustpilotExcellent
We have recently had an offer accepted on a property property with the Mansfield branch. They have kept up well informed and updated on the progress, Jenni emailed us immediately to let us know she would be progressing our purchase and what would happen. Great service.
5/5
TrustpilotI am in the process of buying a…
I am in the process of buying a property with the Mansfield branch and So far my experience has been very positive. Jenni Green has been especially diligent, friendly and professional
5/5
TrustpilotFive-star experience with Jasmine Lawton at HoldenCopley (Hucknall branch)
A huge thank you to Jasmine Lawton at the Hucknall branch! She truly went above and beyond to ensure everything ran smoothly. Jasmine is knowledgeable, approachable, and always had an answer to my questions before I even had to ask them. It’s rare to find such dedicated service, and she is a real credit to the HoldenCopley team.
5/5
TrustpilotExcellent service from the whole team…
Excellent service from the whole team at Holden Copley in Long Eaton. A special shoutout to Ben Lee and Lianna Vocaturo for excellent communication and having a proactive nature.
5/5
GoogleOne of the best estate agents in Nottingham. Really pleasant people to deal with, especially Mia, Liberty and Chris. Thanks for all your hard work selling a house.
Thank you Samuel!
5/5
GoogleWould highly recommend Holden Copley this is my second sale with then. Jack, Sarah, Melissa and all the staff I have dealt with have beeb brilliant.
Thank you Jo!
5/5
GoogleThe team at HC Hucknall have worked tirelessly to support our house sale, despite multiple obstacles. In particular, big thanks to Sales Progressor Jasmine who patiently ensured everything was followed up in a professional and timely manner
Thank you Teressa
5/5
GoogleCurrently purchasing a house through Holden Copley, they have been brilliant so far and have explained things thoroughly to me. As a first time buyer, it is quite nerve wracking ensuring you are doing the correct things but they have been very helpful, supportive and friendly. Jack is very helpful and the communication has been in a timely manner.
Thank you Sophie
5/5
GoogleLuke was amazing throughout the process keeping us well informed and working relentlessly to achieve our outcome . A credit to H & C in every way we can t thank him enough !
Thank you Cari! We really appreciate it
3/5
GoogleSince posting this review, Joseph has been in direct contact with me. He was understanding, professional, and took the time to properly listen to my concerns. He apologised for the initial experience and offered to resolve things personally, which I genuinely appreciated. While my original experience still stands, it’s only fair to recognise the effort made afterwards to put things right. Overall, the follow-up service was very good, and based on this, I would recommend ensuring that you speak to Joseph directly for your valuations to avoid any miscommunication. Everyone makes mistakes, but it is how they are put right that counts, hence why I agreed to give Joseph a future opportunity in a different area, after which I will update the review again. ----------- My experience with HoldenCopley was disappointing, particularly when compared with several other local agents I had dealt with over the same period. To be honest I was surprised as they have great online reviews and I suppose, I expected more from them. I contacted them to arrange valuations for my uncle’s properties during a difficult family situation, where accuracy and a professional level of service were important. Unlike the other agents, they were not willing to visit the properties and instead only offering what they described as a “desktop valuation” which would be conducted by their sales manager Joseph. Liv was my initial point of contact. While she was polite and professional, the service felt less attentive than the others to which I had spoken. Despite explaining that one of the properties would be going to market just as soon as the solicitors cleared it and that accurate valuations were important, I was still only offered a desktop valuation. I agreed to this, although it was with some hesitation, as this is not something I had come across before and expected a more thorough approach. My gut instincts told me that I could perform a desktop valuation using Zoopla or one of the other online housing sites. Because of this I was left feeling anxious about it, so I said that I would provide information on each property to assist them in making a more accurate valuation. I completed this the same day and emailed it over. It then took close to a week for the valuations to be returned, and unfortunately they were very basic and lacked the level of detail I had received from other agents despite the fact I had provided them with extensive additional information about the properties to help improve their accuracy, but it didn’t appear to have been fully considered. I emailed Joseph to explain they fell short of expectations and why. To be fair he replied very quickly and professionally to my follow-up email in which I had explained why the figures provided were significantly off the mark compared to other valuations and how they lacked the same level of detail and were ultimately not suitable for the purpose required by my uncle’s solicitor. Joseph was always courteous, professional, and prompt in his replies, but overall, the service fell well short of expectations. When compared directly with four other agents, the difference in effort, detail, and overall service level is quite clear. He replied by saying “Sorry that you felt the valuations were inaccurate. I have tried my best to give you the most honest valuations for the properties. Without visiting it is very difficult to confirm exact market value, as I can see you have had several agents visit and we would welcome the opportunity to do the same, rather than to undertake 'desktop' valuations.” And that he liked “to leave clients happy and that they have had a good level of service.” While I appreciated this, it also left me frustrated. I explained that Liv only offered the desktop valuation despite my explaining what we needed and why, that originally I expected the same level of treatment as the other estate agents had provided only to be left feeling anxious and dubious about the potential outcome. He did offer to come out but by this point it was too late.
5/5
GoogleLewis Clarence has been fantastic at Holden Copley. He was personable, professional and prompt with responses. I liked that he followed up with phone calls and made the whole process run smoothly. Thanks for your help with buying my property Lewis.
Thank you Bethany!
5/5
GoogleHolden Copley have been excellent as my chosen agents. From the first point of contact right through to acceptence of an offer, the company have been most professional. Lewis Clarence one of the negotiators, kept me right up to date and took time to answer all of my questions. A smooth and easy process from the start.
Thank you for your kind review! We’re so pleased to hear you’ve had such a smooth experience from start to finish. Lewis will be delighted with your feedback, we really appreciate it and wish you all the best moving forward!
5/5
GoogleWe have just sold our property with Holden Copley and we had an excellent experience with them from start to finish. The whole team was professional, responsive, and genuinely supportive throughout what can often be a stressful process. A special mention must go to Melissa, the Senior Sales Progressor, who was absolutely fabulous. Her communication was clear and consistent, and she went above and beyond to keep everything moving smoothly.
Thank you Victoria
5/5
GoogleI had an excellent experience with HoldenCopley. The team was professional, friendly, and highly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the local market was outstanding, and they went above and beyond to ensure everything was handled quickly and to a high standard. Nothing was ever too much trouble, and their attention to detail really stood out. I would highly recommend HoldenCopley to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!
5/5
GoogleTeam effort and delivered on there comments achieving offers and SSTC.
Hi John, that is great to hear! Thank you
5/5
GoogleGreat, straight forward service, Kira was a great help! Thank you!
Thank you David
5/5
GoogleIt’s not often you get the chance to write a review for the estate agent representing the seller, but I felt this was absolutely deserved. Esta from Holden Copley was exceptional throughout the process. She was understanding of our situation, genuinely sympathetic to our needs, and worked brilliantly alongside both myself and our own estate agent to get the sale over the line. Her professionalism, communication, and friendly approach made a real difference during what can often be a stressful process. If I were ever selling in the future, I wouldn’t hesitate to want her managing my sale. A real credit to Holden Copley, and to us personally, thanks to her efforts, we secured a home we truly didn’t want to lose.
Thank you so much for your kind words, it really means a lot. We’re delighted to hear how well Esta supported you throughout the process and helped get everything over the line. Wishing you all the best in your new home!
5/5
GoogleGood experience till now on my buying process, especially sales negotiator Ilsadin Skenderaj did a good job, he responded quickly and always helpful and answered my questions. Recommended.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,871 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
