Holbrook & Co estate agents in Seaham, Hartlepool and Bishop Auckland

★★★★★ 5/5

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We had two customer services…

We had two customer services technicians, Chris and Minde come to our house to deal with a snagging list at the end of the two year builders warranty period. They were both excellent, punctual, professional and extremely helpful. They worked through the items on the snagging list, explaining the work done item by item. Because of sub zero temperatures it was not possible to complete some items but they have been listed and rescheduled for April. I would not hesitate to recommend these two guys.

Ian · 18 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Outstanding service

Just moved in to our new home in Lambton Park. The customer service we received from Pam was outstanding she even helped with documentation from solicitor so we could be in our home on time.Nothing has been a bother for her . All the staff from the sales to site managers to the workmen have helped make our experience as stress free as possible as far as moving in to a new home can be and all have been very helpful.Thank you

Elizabeth · 18 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Bought my new home at west Craig’s…

Bought my new home at west Craig’s manor and have had fabulous outstanding service from Angela Jo and Grant I cannot wait to move into my property

Amira · 18 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Willows Edge, Ryton

We visited WIllows Edge, Ryton on a bitterly cold Sunday afternoon.Steve and Alexis gave us a lovely warm welcome. Our visit was informative and gave us much to think about. All our questions were answered satisfactorily. We were given the opportunity to view the show house plus an empty unfinished property to get the feel of a different layout.Hopefully, we will be returning and look forward to seeing Steve again. He wasn't pushy and nothing was too much trouble for him. (I think Alexis was only there for the day.)

Ann · 18 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Station Brae, Falkirk

We visited Station Brae in Falkirk as we wanted to view a show home for future purchase of our new home at a different location. The sales manager Lynn Anderson was so friendly and helpful upon our visit, let us take our time and even offered us a tape measure and paper to take notes if we required. She took time to ask us our thoughts and what our requirements were in a house and advised us of our options. She even took time to register our interest in certain plots at the other site. She went out of her way to help us which was really lovely.

James · 17 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Reservation welcome meeting done today…

Reservation welcome meeting done today with Aidy, Caroline and Liz. Very informative and all questions welcomed. Very knowledgable and any questions well received. Thanks for continually keeping us up to date and helping with the buying process.

Olly · 17 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Recently moved into home at Newton…

Recently moved into home at Newton Farm. It has been our first experience moving into a new home and we knew there would be snags and issues popping up but all we can say is our miller home team has been fabulous. Any time i have contacted them with issues they have seen to them right away and listened to our concerns. I feel we have been supported with concerns and everyone was lovely. Mary and Elenor from newton farm, helped us when buying and i couldn't be happier with their role. They were both lovely and helpful when buying. When moving in Fran and Carlie have been great! Both very nice and helpful with our concerns. Robert (site manager) met us couple of times and was also very ncie but most of our dealings were with Fran and Carlie who we couldn't fault. Anyway we would recommend 🥰Hannah and Ross xx

Miss · 15 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Gareth was really brilliant and was his…

Gareth was really brilliant and was his colleague Linda who we have spoken with several times on the phone. He showed us around the show homes then gave us some time to look ourselves. He answered all of our questions and gave us the information we needed. No sales pressure at all. Just really friendly and helpful. Thank you.

Clare · 14 January 2024 · Holbrook & Co Seaham

★★★★★ 1/5

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Appalling customer service

Although a fantastic experience with Pam buying our house at Lambton Park, the customer service since has been shocking.Over a year in our home and still the 7 day snag is not complete. Not one site manager has recorded/ filed our extensive snagging list. No one is contactable (quite worrying when you’ve had a leak). Take the money, get you in and then disappear! I would think twice before buying a Miller home.

Emileigh · 14 January 2024 · Holbrook & Co Seaham

★★★★★ 4/5

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Good experience overall

Jo and Abdul were a great help for us in the house purchase. Ultimately they introduced us to the house we eventually bought and kept us in the loop with what was going on really well. The review is 4 star because there there a couple of moments along the way that were not particularly pleasant. The house got built with the wrong options initially (requiring them to be ripped out and swapped, although Miller were quite understanding of this), and we were threatened by Miller that they would pull the house contract at the last minute despite us making every effort to get things over the line, luckily this did not happen but was very stressful for us at the time. However we are now living in the house and are very pleased with it so far. The support from Michael and the site team has been very good.

Stephen · 13 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Bishops Walk

We are first time buyers so buying any house is scary but Lindsey has been amazing so far, very accommodating, helpful and understanding. It was so lovely how excited she got for us when we had been accepted for the house and the mortgage it just reassures us that we made the right decision! She has made the process for us very straight forward and dare I say..easy…we have decided to go with who she recommended for solicitors and mortgage advisor who have also been brilliant and on the ball with instant replies to emails, we are super excited for the next stages to becoming home owners

Ashley · 13 January 2024 · Holbrook & Co Seaham

★★★★★ 1/5

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Do not buy a Miller Home

Do not buy a Miller Home. We massively regret buying our home, here's why.The day we moved in the boiler was leaking and the water intake pipe was loose.We had no topsoil in our garden and it resembled a swamp. The topsoil they did put in seemed to be from building wastage, 3 wheelbarrows full of building debris. The front turf was laid over rubble and wooden planks. The block paved driveway was not filled in correctly with sand having issues with weeds etc.We have had 5 leaks. Radiators piping not fitted correctly, left our living room looking like a paddling pool and ruined our carpets and sofa feet. (Luckily they did replace the carpets). Shower basin wastage pipes not fitted correctly, came through to the kitchen. Bath taps not fitted correctly, again came through to the kitchen, we had holes in the ceiling for weeks and repairs were not great. We had water ingress through the front of the house swelling skirting boards.Windows not fitted correctly. We had a gap in the window frame around the glass that you could put your hand through, this was winter and it took days for someone to come fix. I had to stuff it with newspaper.The insulation in the loft was poorly laid, through winter we had damp/mould form on our ceilings in our bedroom and our new born babies room.Window sills seemed to be set purposefully at an adverse angle, it was comical. We had to have 2 window sills levelled out. The wardrobe in the main bedroom had hanging rails missing and at present it is all collapsing due to poor craftsmanship.The ensuite had a leaking ventilator which took weeks to replace, this led to damp walls.We have had 3 new front doors, all were poorly fitted letting in water around the front door. Again ruining the carpet we had.I have had to recently seal the windows in the door as they were open and letting in the wind.The windows throughout the house had to have the vents replaced or refitted.The finish in the kitchen is atrocious as the cuts in the kitchen tops look like they were done with a blunt saw.Interior doors not closing and poorly fitted handles.The garage is useless. Soaking wet and you can't store anything in it. We will have to spend 1000s making it useful. Fencing around the garden had to be replaced a they had used broken slats.Chunks of concrete throughout the ground floor had to filled in. It resembled the moon.The paint was poor on the blocks on the front of the house, they sent tradesmen to come redo. They ended up putting paint on my car.Stairs had gaps in it, I could put my hand through the stairs. Under the stairs the finish was very poor, you could see under the stairs.Bannister squint.Took weeks to get internet in house (we got a dongle but not ideal WFH).Plants and bushes in front garden were dead.Mastic sealing around the whole house had to be redone.The heating monitors were the wrong way round. The one upstairs turned heating on downstairs and vice versa.The drainage in the streets is terrible, floods every time it rains.The sewage and waste water backed up from the pump station and filled the bottom of the developments drains backing everything up. You can see the high water mark in the manholes nearly at the surface. This has caused our toilet to explode with sewage coming into the house again ruining our carpet. This is the builders fault as it's poorly constructed/planned.I could go on, we were forever having the site manager round.General finish and craftsmanship throughout house is dreadful, you can see whole walls where plasterboard is uneven. Cracks throughout (sometimes normal but not all over the whole house?) Paint work terrible, plastering and carpentry skills lacking.Please, please reconsider before buying, we wish we had bought the Cala homes, Taylor, or Robertson on the wider development.This is Maidenhill, Glasgow.

Glen · 12 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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George at Forster Park stevenage has…

George at Forster Park stevenage has been a great help throughout the whole process, very attentive and on top of all queries and questions we’ve had.

Tom · 11 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Longridge Farm Bedlington

We have just exchanged on our Miller property at Longridge Farm, Bedlington Julie and Debra have been extremely helpful and made the process very efficient and easy for us. Thank you. Rosie

Rosie · 11 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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I have purchased one of your homes at…Strathmartine Park Dundee

I have purchased one of your homes at Strathmartine Park in Dundee. My date of entry is June 24. The service up until now from both sales negotiators Donna and Trisha has been outstanding. Very helpful and very friendly.. also very relaxed atmosphere. Great with updates on my house build, couldn’t ask for a better experience.

Amanda · 10 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Laura and her team are supportive

laura and her team are supportive And make good suggestions for overseas buyer

Cheong · 9 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Lambton Park

Thank you to Pam from Lambton park for making my moving experience easy and stress free, a great sales advisor with years of experience which shone through! Thank you

Lynsey · 9 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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My wife and I have have just boughtour…

My wife and I have have just bought our first miller home in Newcastle.The help we had from Brenda and Sue in the office was absolutely awesome. They were very professional helpful and nothing was a problem 5 star service from start to finish just brilliant.

DLD · 8 January 2024 · Holbrook & Co Seaham

★★★★★ 1/5

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Initially we were excited to be buying…

Initially we were excited to be buying a property in Bedlington. Then the disappointment set in. From initial completion on the 23 December moved to 4 March. On hand over there were cracked tiles in the ensuite to a gouge in the bath that had to be replaced. A door to the bathroom was then replaced, then they sent someone round to carry out the masticing in all the bathrooms and kitchen. we had the decorators in numerous times to repaint walls and ceilings. The cracks around the staircase have been filled twice in the first six months. The finish in the garage was and still is extremely poor. I sent pictures of the gas pipe fitting to Gas Safe who advised me to get the fitters in to install them correctly.I have asked for a comprehensive Heath & Safety File to no avail along with "As Built" drawings of the property (a legal requirement under CDM Regulations). We have put up with driving through mud for six months (which has now eased) the road has numerous pot holes along with metal plates over excavations. Generally the quality of the finish was of a poor standard, not what is expected of a new build property. Most of our neighbours have had issues, some quite significant.

Mark · 7 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Wendy at Longshore Village Blyth

Wendy at Longshore Village Blyth, is amazing she keeps us infomed on new releases, we keep popping in looking at different houses until we sell ours. Wendy is so welcoming and generous with her time. Fantastic service well worth a visit to see what your options are. She has recommended us a great solicitors Toomey Legal in Cramlington Kirsty.Can't wait to start this whole process.

Dawn · 7 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Very helpful on our first vist

Very helpful on our first vist. Everything was so well explained and made us feel at ease as soon as we walked into the office. We are already looking forward to returning within the nest week or so.

Peter-R · 6 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Longshore View

Wendy from sales has been absolutely amazing. Me and my partner are in the process of getting our first home and she has given us nothing but amazing customer service and kindness. Wendy has constantly kept informed with house updates and given nothing but confidence throughout the whole process. None of this would have been as smooth sailing if it wasn’t for Wendy. Can’t wait to see everything come together when we move in!

Molly · 6 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Thankyou to Kerry & Lisa at Cleve wood…

Thankyou to Kerry & Lisa at Cleve wood for all their help so far during our buying process. They are always on hand to help us and answer any questions when ever needed. It has been a pleasure.

Tom · 6 January 2024 · Holbrook & Co Seaham

★★★★★ 5/5

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Trinity Green

From the start it's been a 5 star experience Kimberley and Linda have guided us and supported us through every of the way. Everyone across the site has been so helpful and nothing is too much trouble. The Site Manager, Graham, has been a superstar along with all his site staff. A big shout out to Kimberley for sorting out our heating too. The after-sales team are also amazing. The only gripe we have is how much extra it cost us for half height tiles in the en suite - extortion prices

Deborah · 6 January 2024 · Holbrook & Co Seaham