Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWould 100% recommend Holbrook to anyone looking to sell their home! Liam was fantastic valuing and listing my home for sale, he was available at my discretion to come and value the property and gave me an estimate valuation within the property which then resulted in the same written valuation very shortly afterwards via email. Caroline was amazing updating me regarding viewings and any offers that came in throughout the process. Once a sale was agreed, I was updated every step of the way and the sale went through within 2 months. If you want to sell your home, look no further than Holbrook as they will do an amazing job.
Andrew · 10 August 2025
★★★★★ 5/5
GoogleCaroline from Holbrook and Co was a dream to communicate with. I am a first time buyer so buying a house was all very scary and having dealt with a previous estate agent prior and them not being very helpful I was very anxious. However, the moment I spoke to Caroline all my nerves settled and she made it a very exciting and enjoyable process. Thank-you for everything and making everything so easy! I cannot wait to move into my first home!
Lauren · 18 November 2024
★★★★★ 5/5
GoogleOur house is currently up for sale with Holbrook & Co and I cannot be happier with the service we have received from the very start. Liam is very helpful and always is quick at replying to answer any of my burning questions. Liam and the full team at Holbrook's are great in what they do and I have all the faith in them to help me find a buyer for my lovely home. Thank you again to everyone at Holbrooks & Co for making this such an easy process :)
Lauren · 4 April 2024
★★★★★ 5/5
GoogleI am a not-for-profit landlord with a single affordable rent property.
I recently had a negative tenant experience which scared the bejesus out of me.
I explained this to Jodi and she sent Liam out to assess the property and the situation.
Jodi explained what I needed to do and Holbrook’s eventually found me a new tenant.
Jodi and Liam are erudite, unflappable, consummate professionals who helped me navigate the labyrinthine rules, requirements and regulations of renting out a property.
To any other landlord reading this, if you need an EPC, use their man. If you need an EICR, use their man. They are both the doyens in their respective fields.
Chris · 22 March 2024
★★★★★ 5/5
GoogleJodi and the team at Castledene Bishop Auckland are fantastic at what they do and a genuine pleasure to work with. Everything was sorted quickly and easily with no delays or fuss. The listing they created showed off our house perfectly and the response we received was very strong and pretty much immediate after going live. I honestly can't recommend Castledene Bishop Auckland enough. They offer excellent service with a personal touch and gave us instant results. Thank you for everything!
James · 22 August 2023
★★★★★ 5/5
GoogleJodi, i wanted to take a moment to express my sincere gratitude for your excellent work in selling my property. Your professionalism, expertise, and dedication were truly remarkable, and I cannot thank you enough for making the process so smooth and stress-free.
From the very beginning, you took the time to understand my needs and provided me with valuable insights and guidance throughout the entire process. You were always available to answer any questions I had, and your attention to detail ensured that nothing was missed.
I truly appreciate your hard work, patience, and commitment to excellence. It was a pleasure working with you, and I would not hesitate to recommend your services to anyone looking to buy or sell a property.
Thank you once again for everything you have done.
Best regards,
Ace · 8 August 2023
★★★★★ 5/5
GoogleGreat company to work with. I have used Castledene on its investment department for purchasing few investment properties.
Unfortunently after a long time the purchase could not be completed. The reason I am giving 5 stars is because the way they have supported us throughout the process and even when the things did not work as planned their reaction has been very positive and fair. Joshua is a great guy and I will use this company in the future.
M · 8 August 2023
★★★★★ 1/5
GoogleTerrible letting agents, we rented a property through these for 3 and a half years, nothing we reported as broken got fixed properly there was so much miss communication between us and them and them and the landlord, there was things we reported so many times that they would tell us we hadn’t ever reported because they would never note it down on file, when we moved out we left the house in better condition then we received the house yet it took us 4 months to get our deposit back because they are straight up useless!! Don’t rent through these
Abigail · 12 August 2025
★★★★★ 5/5
GoogleGreat company to work with. I have used Castledene on its investment department for purchasing few investment properties.
Unfortunently after a long time the purchase could not be completed. The reason I am giving 5 stars is because the way they have supported us throughout the process and even when the things did not work as planned their reaction has been very positive and fair. Joshua is a great guy and I will use this company in the future.
Matheus · 21 June 2023
★★★★★ 5/5
GoogleWe introduced the Holbrook & Co team as a third agent in selling our lovely home. Within a few days we had viewings after viewings which lead to a sale with just over a week! The team were excellent at staying in touch with us throughout the whole process and made it such an easy process. We can't thank them enough for all the hard work and being such a friendly team. Highly recommend Holbrook & Co!
Roxanne · 4 April 2025
★★★★★ 5/5
GoogleWould 100% recommend Holbrook to anyone looking to sell their home! Liam was fantastic valuing and listing my home for sale, he was available at my discretion to come and value the property and gave me an estimate valuation within the … More
Andrew · 4 September 2024
★★★★★ 5/5
GoogleIf it wasn't for Jo and Jodi I'd not be rating with 5 stars. Since they have come into the Bishop branch it's changed for better. Jo is so on the ball and deals with things fast, professionally and keeps you updated every step of the way. I hardly have to ask or chase up anything as anything I could think to call or email about Jo's already dealt with it. I'd recommend Castledene now as they have improved a lot and hope the new team stay on for a very long time.
Eve · 9 August 2020
★★★★★ 5/5
GoogleCastledene in Bishop Auckland have been helpful and professional in the process from viewings through to fully managing tenancy. The phone is always answered whenever I needed to call and all the staff seems to be on the ball and knowledgeable. The staff - Jo, Jodi and Gemma were a friendly bunch, attentive and quick to resolve tenancy issues. With their professional and caring approach to both landlord and tenant, I have no hesitation in recommending their services to others.
PPC · 20 April 2020
★★★★★ 5/5
GoogleAfter moving from the Stanley office, it seemed for a long time, chaotic to say the least, not helped by a seemingly constant turnover of staff. At present, I'd recommend Castledene, Bishop Auckland as they have greatly improved the customer service thanks principally to today’s team of Jo and Jodi. Since they have been running the Bishop Auckland branch it's vastly improved. Whenever I have reason to call or email about, Jo's on the ball and ready to deal with it in a fast, professionally manner with results & follow-ups and together with Jodi actually keeps one updated every step of the way. In the past l would not have and if it wasn't for Jo and Jodi today I'd probably not be rating Castledene, Bishop Auckland branch with the 5 stars they merit for going that extra mile.
STEVE2m · 18 March 2020
★★★★★ 5/5
GoogleI am a not-for-profit landlord with a single affordable rent property.
I recently had a negative tenant experience which scared the bejesus out of me.
I explained this to Jodi and she sent Liam out to assess the property and the … More
Chris · 4 April 2024
★★★★★ 5/5
GoogleCouldn’t not thank Caroline and Liam anymore! They have made buying our first home such an easy/smooth process!
Always in contact with updates and answering any silly questions from us!
Great service highly recommend.
Katie · 9 August 2024
★★★★★ 5/5
GoogleMany thanks to Luci and Liam for all your advice, professionalism and efforts that ultimately resulted in the sale of our property in a short time. Much appreciated and thank you to all involved at Holbrook and Co Estate Agents.
Mandy · 13 March 2024
★★★★★ 5/5
GoogleUsed Holbrook to rent out a property. Liam and Jodi accounted for out every need no matter what it was. 5 star service from start to finish. Would recommended 100 percent 👌 …
Colin · 11 April 2024
★★★★★ 5/5
GoogleA fabulous experience viewing properties with Holbrook & Co. Liam and team are highly professional, knowledgeable in their field, and go above and beyond to ensure a positive experience. Cannot recommend enough!
Hannah · 13 March 2024
★★★★★ 5/5
GoogleI would thoroughly recommend Jodi Glendenning! We moved to Castledene after many years of struggling & Jodi ensured the move was seamless. She was professional, attentive & responsive. It was clear from the onset that she has the knowledge, skills & experience required but most of all she cares! This made the world of difference!
Sandra · 15 March 2021
★★★★★ 5/5
GoogleExcellent company. We had troubles with previous managing agents and Castledene was like a breath of fresh air. They managed property renovations for us, letting and sales and we feel we achieved our objectives thanks to them.
Alexander · 13 March 2023
★★★★★ 5/5
GoogleCaroline from Holbrook and Co was a dream to communicate with. I am a first time buyer so buying a house was all very scary and having dealt with a previous estate agent prior and them not being very helpful I was very anxious. However, the …
Lauren · 10 March 2025
★★★★★ 5/5
GoogleJodi and Luci were a pleasure to deal with during my sale. The sale was a dream from start to finish 10/10
From instruction to completion in under 12 weeks ! Thanks a million 🙂🙂🙂😉 …
Olivia · 13 March 2023
★★★★★ 5/5
GoogleJodi Glendenning at Castledene has been an incredible help to us during a very difficult period. She is a pleasure to communicate with, professional, efficient, knowledgeable, trustworthy, and sympathetic to our situation. We really appreciate her help and could not recommend highly enough
Oliver · 15 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
