Trusted Agent profile
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★★★★★
2,976 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,976 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,435
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a few questions about a property and ended up speaking to Ben Thompson,who was very helpful and kind throughout the entire process. He was patient and made sure I fully understood everything. Highly recommend him when needing to speak to anyone within the company
5/5
TrustpilotLee Waddley has been great!
Rating only, no written review.
Hi Holly,Thank you for taking the time to leave this review. We are delighted to hear that Lee Waddley has been so helpful. Kind regards,Miller Homes
5/5
TrustpilotSue at the paddock
Sue at the paddock has been so wonderful with the buying process from the very start. Informative, professional and an incredibly warm personality that puts you at ease the minute you’re welcomed with a smile. No question goes unanswered and Sue will go above and beyond with requests and requested information. Over the moon to be taking this journey with the help of Sue and look forward to seeing her again with updates very soon.
Hi Charlotte,Thank you for taking the time to leave a review. We are delighted to hear that Sue went above and beyond during the buying process.We hope you enjoy you new Miller home when the time comes.Kind regards, Miller Homes
5/5
TrustpilotWe recently enquired about a property…
We recently enquired about a property at Constarry Gardens and Debbie the sales advisor was absolutely first class. She was so professional and couldn’t have been more helpful. This was our first experience of looking at new build properties and thanks to Debbie it was very seamless. I would definitely recommend this builder to anyone looking for a new build property.Thanks again Debbie
Hi Neil, Thank you for taking the time to leave a review. We are delighted to hear that Debbie was so helpful during your visit to Constarry Gardens. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotGreat customer service
So far the service we have received has been exceptional. Sue who we’ve dealt with from the point of reservation has been lovely and a real asset to the team. Hoping to complete in the coming weeks.
Hello Daniel, Thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience when visiting our development. It is great to know that Sue was so helpful and knowledgeable. We wish you all the best with your new home. Kind regards, Miller Homes
5/5
TrustpilotGreat sales team!
Hannah has been amazing from the moment we stepped through the sales door.We have recently purchased our first home from Miller (Oakwood Grange, Hazelrigg) and to date, it has been great, especially communication.Thank you Hannah for going above and beyond - it has made our new home journey even better than expected.
Hello, Thank you for taking the time to leave a review. We are thrilled to hear that Hannah has been so fantastic throughout every stage of your buying process. We wish you all the best with your new home. Kind regards, Miller Homes
5/5
TrustpilotPre-purchase experience (Lambton Park, Durham)
We have visited the Lambton Park site twice now and spoken to Pamela on both occasions. Even without an appointment on our first visit, Pam made plenty of time for us and was more than happy to show us around the showhome on site, answering any questions we had about the site. We made an appointment a week later having digested the information provided on a different house, and Pamela arranged for us to get into the property despite not being finished. She has been fantastic - very informative and helpful so far. Thank you for the great experience.
Hello Gina, Thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience when visiting our Lambton Park development. It is great to know that Pam was so helpful. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotAll the sales team Lyn,Sam
All the sales team Lyn,Sam, and Alice were really helpful any time we had a query They are really friendly and welcoming nothing was too much trouble for them.
Hello, Thank you for taking the time to leave a review. We are delighted to hear that Lynn, Sam and Alice were so helpful during your recent visit. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotMove in date June/July 2024
We’re in the process of buying a home with Miller at Gartferry Road. Emma and Emma have been amazing from day 1! I was a bit all over the place with deciding whether to secure a property and they were so relaxed and gave great advice which helped us make the right move. We’re just a couple months away from hopefully getting our keys and had our first progress review. The house is looking fantastic and couldn’t be happier. So far, such a great experience :-) Leigh and Robert
Hi Leigh & Robert, Thank you for taking the time to leave a review. We are thrilled to hear that Emma and Emma have been so fantastic throughout every stage of your buying process. We wish you all the best with the rest of your journey. Kind regards, Miller Homes
5/5
TrustpilotSue at The Paddock
Visited the Paddock today and was impressed with the site and the service provided by Sue.She was knowledgeable, friendly and welcoming and made it a very pleasant experience over all. Thanks for all your help Sue!
Hello Chris, Thank you for taking the time to leave a review. We are delighted to hear that Sue was so helpful during your visit to The Paddock. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotMiller has made our first home purchase an exciting and memorable experience.
Debbie has been very helpful and informative, and made the process easy and clear to follow. Miller has made our first home purchase an exciting and memorable experience.
Hi Darcey, Thank you for taking the time to leave a review. We are thrilled to hear that Debbie has been so fantastic throughout every stage of your buying process. We wish you all the best with your new home. Kind regards, Miller Homes
5/5
TrustpilotEmma at Evergreen was a great help in…
Emma at Evergreen was a great help in choosing my new home very knowledgable her assistance was invaluable
Hello Graeme, Thank you for taking the time to leave a review. We are delighted to hear that Emma was so helpful. We wish you all the best with your new home. Kind regards, Miller Homes
5/5
TrustpilotLittle Job Done Well
David was sent in to finish off the trim of the window sill. Very pleasant individual and good workmanship.
Hello, Thank you for taking the time to leave a review. We are delighted to hear that David was so helpful. We wish you all the best with your new home. Kind regards, Miller Homes
1/5
TrustpilotI've lived in a miller home for 4 years…
I've lived in a miller home for 4 years now, and the problems we've had with plumbing and specifically our boiler are horrific. Shoddy workmanship regarding materials and installation. Only to now find that our heating system was never initially commissioned properly. In contacting millers to help resolve the problem, they've simply washed their hands with it. Horrendous customer service from start to finish.
Hello Alex,Thank you for taking the time to leave a review. We take all feedback seriously and are so sorry to hear that you have been disappointed with your experience.If you would like to speak about your complaint in further detail, please don't hesitate to reach out via contact@miller.co.uk.Kind regards,Miller Homes
5/5
TrustpilotAnnabelle and Debbie have been amazing
Annabelle and Debbie have been amazing. Their customer service is second to none. I have total faith and honesty with this company and if I had to choose out of all the new house build companies this would be my choice. They have been fantastic
Hi Lynne, Thank you for taking the time to leave a review. We are delighted to hear that Annabelle & Debbie were so helpful during your recent visit to Wilbury Park. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
GoogleUsed Holbrook to rent out a property. Liam and Jodi accounted for out every need no matter what it was. 5 star service from start to finish. Would recommended 100 percent 👌 …
1/5
TrustpilotBought a new build in Congleton
Bought a new build in Congleton, Miller were quick to want the money for the property. Workmanship is poor and rushed, acting site manager I called Pinocchio, and the aftercare is completely inadequate. Can honestly say if I treated my customers the way Miller have id expect to be out of business!!!!
Hi Paul,Thank you for taking the time to leave a review. We take all feedback seriously and are so sorry to hear that you have been disappointed with your experience.If you would like to speak about your complaint in further detail, please don't hesitate to reach out via contact@miller.co.uk.Kind regards,Miller Homes
5/5
TrustpilotExcellent customer support and special…
Excellent customer support and special thanks to Hazel for explaining and supporting us in the beginning process of the journey as a first time buyer.
Hi Karen, Thank you for taking the time to leave a review. We are delighted to hear that Hazel was so helpful during your visit to Bridgewood Green. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotExcellent customer service
Hazel had excellent product knowledge and went out of her way to answer our obscure questions as this is a new area to us. She was extremely helpful and made us feel very welcome.
Hi Sue, Thank you for taking the time to leave a review. We are thrilled to hear that Hazel looked after you so well during your visit to our Bridgewood Green development. We wish you all the best with the rest of your buying process. Kind regards, Miller homes
5/5
TrustpilotStephenson Meadows - Callerton
We have now been in nearly 5 months. It was our first ever new build, we were nervous but should not have been. Miller have been exceptional from the initial enquiry to the ongoing and continued support.Our site managers Steve and Simon and client manager Hannah have really made us feel welcome, supported and given us complete trust in the miller product and process.Would highly recommend We
Hello Lee, Thank you for taking the time to leave a review. We are delighted to hear that Brenda and the rest of the team at Stephenson Meadows have been so attentive and knowledgeable throughout your experience. We wish you all the best in your new home. Kind regards, Miller Homes
5/5
TrustpilotPaul Kneller Customer Care Technician
Paul Kneller has been our Customer Care Technician throughout settling into our Miller Property after moving in. Paul has been friendly, professional, and rectified any snags we have had to a top class standard. We’ve felt really comfortable having him in our home and it’s been a pleasure to get to know him and having him help ensure eveything is sorted!
Hi Rebecca, Thank you for taking the time to leave a review. It is great to know that Paul was so helpful. We wish you all the best in your new home. Kind regards, Miller Homes
5/5
TrustpilotDundee Home great support
We went to see a home in Strathmartine Park, Dundee, and came way reserving a home. The lady Donna was a fantastic help and she continues to be, as we move to the next stage of the process. She is really friendly, helpful, informative and nothing is to much bother. She also regularly keeps in touch. We look forward to moving into the house. Brian and Sharon P167.
Hi Brian and Sharon, Thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience when visiting our Strathmartine Park development. It is great to know that Donna was so helpful and knowledgeable. We wish you all the best with your new home. Kind regards, Miller Homes
5/5
TrustpilotSue at the paddock in Eastergate cannot…
Sue at the paddock in Eastergate cannot be any better, Welcoming hospitable bubbly and so very knowledgeable. Thanks for all your help so far sue!
Hi Joe,Thank you for taking the time to leave a review. It is great to know that Sue was so helpful and knowledgeable. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotAudra was so helpful in the Hartlepool…
Audra was so helpful in the Hartlepool sales office and answered all of our questions so far. Thank you!
Hi LD, Thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience and it's great to know that Audra was so helpful. We wish you all the best with your search for a new home. Kind regards, Miller Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,608 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
