Trusted Agent profile
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★★★★★
2,976 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,976 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,435
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilotbest customer service by ravi can not…
best customer service by ravi can not thank him enough. would definitely recommend buying a miller house due to the service i receive.
Hi Rita,Thank you for taking the time to leave a review. We are thrilled to hear that Ravi provided great customer service.Best wishes,Miller Homes
5/5
TrustpilotVery helpful and professional
Very helpful and professional. He was quick and efficient. Thank you very much!
Hi Bakshinder,Thank you for taking the time to leave a review. We are thrilled to hear that our team were so helpful and professional.Best wishes,Miller Homes
5/5
GoogleReally happy with the service I am getting as a client so far. The tenant in my property had not paid their rent on time, Lizzie and the team were very instrumental in ensuring payment was made by the tenant, despite the slight delay. I am also very pleased with the service that Ellie has provided. She has worked tirelessly in getting quotes for some repairs needed in my property and has already arranged and completed an urgent light fitting. I was very impressed with the thorough inspection report she provided, her timely and detailed responses to emails and ongoing general updates that I have been given by Ellie and the team. I couldn't be happier with this agency, they are indeed a cut above the rest and care for one's property like their own. Ellie and Lizzie are very outstanding staff and have been nothing short of brilliant in managing my property! Highly recommend them to other Landlords.
5/5
TrustpilotDaryl Hardcastle
Daryl Hardcastle. Fab as always !Daryl had come in today to complete a series of pending jobs and had finished all thoroughly as he always does. Appreciate your work and additional help in our stressful time. Thank you!
Hi Sany,Thank you for taking the time to leave a review. We are thrilled to hear that Daryl was so helpful while completing jobs for you.All the best,Miller Homes
5/5
TrustpilotRavi doing a great job
Ravi come to my home fixing the door. He is doing the great job and explain every single step. Good to see him.
Hi Frankie,Thank you for taking the time to leave a review. We are thrilled to hear that Ravi was so helpful and informative while fixing your door.Best wishes,Miller Homes
5/5
TrustpilotRavi was amazing
Ravi was amazing, very friendly and extremely welcoming. He really cares for his customers and goes above and beyond for them
Hi Neeshan,Thank you for taking the time to leave a review. We are delighted to hear that Ravi was so friendly and welcoming.Best wishes,Miller Homes
5/5
TrustpilotNorwood homes - Incredible support from Helen
We had the pleasure of working with Helen as we navigated the process of buying our first home, and we couldn't be happier with the experience. From our initial meeting, Helen's knowledge and professionalism were evident. She took the time to explain each step, ensuring we understood everything from financing to closing. Helen was always available to answer our questions, and her guidance made what could have been a daunting process feel manageable and even enjoyable.Her attention to detail and dedication to our needs really stood out. We truly felt supported every step of the way.We highly recommend Helen to anyone looking to buy a home, her expertise and commitment are invaluable! Thank you, Helen, for making our first home buying experience so memorable!Helen you are an absolute star 🌟 #KeXel loves you ❤️
Hi Kezia,Thank you for taking the time to leave a review. We are delighted to hear that Helen was so knowledgeable and professional throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes
5/5
TrustpilotChris in customer care came over for a…
Chris in customer care came over for a few bits of snagging. He went above and beyond fixing other bits he saw and extras I mentioned without hesitation. Top service from him.
Hi,Thank you for taking the time to leave a review. We are delighted to hear that Chris went above and beyond and provided a great service.Best wishes,Miller Homes
5/5
TrustpilotAppreciated your follow up action and help
Darren Henson helped us to complete some tasks for second times. He had finished the job with high standard and he is really helpful and polite.Thank you Darren!
Hi Cats Love,Thank you for taking the time to leave a review. We are thrilled to hear that Darren was so helpful and polite during completing tasks.Best wishes,Miller Homes
5/5
TrustpilotGood experience
I have received a great service from Mark.He is friendly and his work is great quality.He repair my cooker hood and door.Thank you very much.
Hi Hitomi,Thank you for taking the time to leave a review. We are thrilled to hear that Mark was so friendly and provided a great service.Best wishes,Miller Homes
5/5
TrustpilotI recently reserved my plot and from…
I recently reserved my plot and from registering my interest I have been contacted regularly and kept in the loop. As a first time buyer I’m clueless and I feel I’ve had everything explained to me in depth. A special thank you to Jess who has been extremely helpful in our buying journey so far.
Hi Aimee,Thank you for taking the time to leave a review. We are delighted to hear that Jess has been so helpful throughout the buying process so far.We wish you all the best with the rest of your journey.Kind regards,Miller Homes
5/5
TrustpilotHad my new miller home one month what…
Had my new miller home one month what an experience Started with hanna in sales what a girl worked above and beyond to keep us on target top girl credit to miller homes Then met site manager Henry the guy makes things happen pleasure to work with very informative on out first meet and helpfull throughout the whole process top man then after sales Lesley top girl the whole team made our experience the best yet. this is our 3rd new build we would highly recommend millers the standards quality we are so pleased with our new property me and my wife would like to say a huge thank you very happy customers Ron fee
Hi Ron,Thank you for taking the time to leave a review. We are thrilled to hear that Hanna, Henry and Lesley were all so helpful throughout the entire process.We wish you lots of happy memories in your new Miller home.Kind regards,Miller Homes
5/5
TrustpilotI had a great service today provided by…
I had a great service today provided by Darren and Darrell, they are nice and kind, they fix the creaking issue which was left by two “professionals” from the other day and they finished the job nice and clean! I can’t even tell there was a problem before! I’m very happy with the work and thanks for Darrell and Darren
Hi Binyang,Thank you for taking the time to leave a review. It is great to know that Darren was so helpful. We wish you all the best in your new home. Kind regards, Miller Homes
5/5
TrustpilotThank you, Angela
Hi. We recently visited the show home in Edinburgh West Craigs. Angela was very helpful talking through the different options available to us. We are viewing other locations too but are now considering Miller in this location. Thanks for your help and follow up call. We will be back in touch.
Hi Steven,Thank you for taking the time to leave a review. We are delighted to hear that Angela was so helpful during your visit to West Craigs Manor.We wish you all the best with your search for a new home.Kind regards,Miller Homes
5/5
TrustpilotAngela is very good in explaining the…
Angela is very good in explaining the details and guiding on making decisions .I am very happy Hari
Hi Harihara,Thank you for taking the time to leave a review. We are delighted to hear that Angela was so helpful throughout the buying process.We wish you lots of happy memories in your new home.Kind regards,Miller Homes
5/5
TrustpilotJessica showed us around and was very…
Jessica showed us around and was very helpful.
Hi Shinoy,Thank you for taking the time to leave a review. We are delighted to hear that Jessica was so helpful during your visit.We wish you all the best with your search for a new home.Kind regards,Miller Homes
5/5
TrustpilotMargaret at The Portside development…
Margaret at The Portside development was wonderful. So helpful, not a pushy agent. Just super helpful and so pleasant to speak to.
Hi Alana,Thank you for taking the time to leave a review. We are thrilled to hear that Margaret was helpful and pleasant to speak to. Best wishes,Miller Homes
5/5
TrustpilotSue at the Paddock is FANTASTIC
Sue at the Paddock is absolutely amazing! From start to finish Sue is always on hand and responds so efficiently. Sue is a perfect blend of professional and personable. We are extremely excited to move into our new home and want to thank Sue for making this whole process enjoyable and stress free. Liam & Josh
Hi Liam & Josh,Thank you for taking the time to leave a review. We are delighted to hear that Sue was so helpful, professional and personable throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes
5/5
TrustpilotAngela and Chelsea have been very…
Angela and Chelsea have been very helpful and pleasant at west Craig’s manor. Would recommend.
Hi Jane,Thank you for taking the time to leave a review. We are delighted to hear that Angela and Chelsea have been very helpful and pleasant.Best wishes,Miller Homes
5/5
TrustpilotJames Morrison from miller homes came…
James Morrison from miller homes came out this morning rectifying some paintwork and cupboard door.All done quickly and efficiently.
Hi James,Thank you for taking the time to leave a review. We are thrilled to hear that James was so efficient while rectifying paintwork.Best wishes,Miller Homes
5/5
TrustpilotRavi the maintenance guy is a very respectful person with great job completed, 5 stars from us!!
It was so great to have Ravi came around our house today to do some maintenance works around the house. Ravi is a kind of person that you feel very comfortable to be with and he is very respectful of others and he himself is a very respectable person. On top of that, the work done is perfect and we are very satisfied of the outcome, nothing to complain at all. We would happily recommend Ravi to any household that needs a very good handyman!
Hi Rufaizal,Thank you for taking the time to leave a review. We are thrilled to hear that Ravi was so kind and respectful while completing maintenance work. Best wishes,Miller Homes
5/5
TrustpilotVery good customer service by Ravi…
Very good customer service by Ravi Gadher very happy with jobs done today
Hi Harjinder,Thank you for taking the time to leave a review. We are thrilled to hear that Ravi provided very good customer service.All the best,Miller Homes
1/5
TrustpilotSo rude customer service especially the…
So rude customer service especially the one I spoke to today. Zero customer service and they take forever to do basic jobs! Disappointed that we live in a Milers home to be honest.
Hi Temwa,Thank you for taking the time to leave a review. We take all reviews seriously and we are sorry to hear that you have been disappointed with your experience.If you would like to speak about your complaint in further detail, please don't hesitate to reach out via contact@miller.co.uk.Kind regards,Miller Homes
5/5
TrustpilotPaul James called to fix a damp spot in…
Paul James called to fix a damp spot in the en suite. Great service. Pleasant and efficient. 10/10
Hi Evan,Thank you for taking the time to leave a review. We are thrilled to hear that Paul was so efficient while fixing a damp spot in your ensuite.Best wishes,Miller Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,608 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
