Holbrook & Co estate agents in Seaham, Hartlepool and Bishop Auckland

★★★★★ 5/5

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Excellent Job by Brian Hughes

East Lothian, Scotland.Excellent and efficient repair job carried out on the front door by Customer Care Joiner - Brian Hughes. Thank you!

Customer · 19 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Julie in our new site office…

Our sales lady in our new site office has gone over and beyond to help us every step of the way. Nothing has been an issue for her and always happy to help or discuss any questions in great detail.

Heather · 19 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Customer Support Manager

I moved into my Miller Home at the beginning of August. Rachel Skinner has been absolutely brilliant - offering support and ensuring small snags have been dealt with promptly and efficiently. She works very hard, is approachable and I feel well looked after.The contact I have had with members of her customer support team and the contractors have all been 5*

Rachel · 19 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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A job well done

A job well done by the friendly maintenance staff they left the room clean and tidy. Very pleased with the service.

Patrick · 18 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Hackwood Derby: My honest and 2 cent opinion and feedback

We are very happy with our recently purchased home from Miller Home, the reason to go with them was the location and internall room/floor plan, one of its kind. Then the support from the sales team (i must mention about Liz) was too good spefically i must thank for her honest opinion, never pushed for sell oriented advice always honest and neutral, top class! But there were little bit of disappointment from the build team for the quality and finish but then the post sale customer support team (specifically Rachel) has impressed us with their very quick rectification. She/team was always on top of the job, we never felt we left behind, whatever setback we had due to some quality issue are fixed/taken care by the Rachel Team. Kudos to both Liz and Rachel. I am sure if I come back to MillerHomes for my next purchase or refer to anybody, it will be driven by the experience I have got from the sale and post sale team, they will carry the maximum weightage. There are things which Millerhome design/planning team need to take care/improve and bit practical, e.g. Road layout, Garage driveway spacing, landscaping etc, which cannot be fixed post sale so practicality should be given priority during the design/planning phase, build and finish I guess it is the same for all builder but as they says, there is always scope for betterment. After 6 month of purchase and the support from post sales team i am a happy customer (again i must say location and floor layout is 2nd to none).I wish them best.

Mr · 17 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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I wanted to take a moment to express my…

I wanted to take a moment to express my gratitude for the outstanding support provided by Jackie (salesmanager in Portside village) during our journey of exploring and purchasing a new home. You did an excellent job in explaining all aspects of the homes and addressing our questions. Your patience, especially when we needed clarification or had interruptions, was truly appreciated.Your friendly and positive attitude made the entire process so much easier, and we felt completely supported in meeting our needs. You listened attentively to our concerns and were proactive in offering solutions, which really made a difference.Thank you for being so approachable and making this experience enjoyable for us. Your professionalism and kindness have certainly stood out, and we feel confident about our decision thanks to your guidance.

Josmy · 17 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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"Wow factor"

We reserved a plot today with Jackie @ portside village.She was very detailed. She took her time to walk us through all we needed to know.It was awesome. Chukwudi

Chudi · 16 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Google

Me and my partner moved into our first home yesterday, as you can imagine we don’t really know what we are doing but Karen and Lilly were both excellent giving us any information we needed and if they were unsure they weren’t hesitant to find out and give us a call straight back. Would highly recommend!

Bruce · 16 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Jill and Bella were absolutely helpful

Jill and Bella were absolutely helpful. The show house was beautiful. Thank you for the experience

Blessing · 15 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Great experience with miller homes

We have recently moved in to our new miller homes house at The Fairways Wombwell. From the first time we visited the show house and introduced ourselves to Hannah in sales, our experience has been absolutely 5 star. Hannah explained everything to the point and was in contact with us on a regular basis from day one. We have been in the property 2 months and she is still checking in on us to make sure everything is running smoothly. We have found Hannah to be a very approachable, lovely manner and lovely person and very knowledgeable at her job. It has been a pleasure and made it really easy for us. But also since Hannah has passed things on to the site management team of Dave and Matt and customer care after sales with Darren the efficiency and cooperation has been absolutely first class. Extremely pleased customers Mr & Mrs Massey.

Mr · 14 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Beaconfield Rise / Poppy Gardens

Julie - Beaconfield RiseHillary - Poppy GardensJust a massive thank you to both Julie and Hillary for all your help and assistance with our recent property reservation. Without your help, guidance and welcome this wouldn't have been such a pleasurable experience! I can't speak highly enough how you have looked after us.

Tom · 14 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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What a great hardworking guy Ravi is !!

Rating only, no written review.

Steve · 14 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Me and my partner are currently in the…

Me and my partner are currently in the process of buying a new house at the Leven Mill development in Glenrothes. Lynne Anderson has been excellent in helping us through the whole process of doing a part exchange of our current home. Even when delays almost ment we could not get the home we originally wanted. Fortunately the original house we liked came back up for sale, and Lynne was quick to inform us and had already moved our reservation fee to our original choice. It's been a absolute pleasure dealing with Lynne thus far and we hope to be moving into our new home soon.

Michael · 14 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Great communication w

Great communication from site all the way through. Developers were reasonable and understanding with our delays. Overall very happy to be in our home!

Tarendeep · 14 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

The Fairways - Barnsley

Fantastic service right from the start. Hannah at the Sales Office was brilliant. Answered all our questions, guided us through the whole process, 8 weeks to sell our old house to moving in, nothing was any trouble, despite it being 5 days before Christmas when we moved in.We are extremely happy with our beautiful new home. We have had several upgrades but the actual finish of the house in general is superb. We had 3 minor snags and they have all been rectified.Special thanks to Darren, Customer Support Manager, explained how to care for our new home & arranged the snagging items to be completed.We received a gorgeous welcome gift of champagne, truffles & a beautiful diffuser. Very special touch.Overall we are extremely happy with our Miller Home. Thankyou 🏠❤️

Mrs · 13 February 2025 · Holbrook & Co Seaham

★★★★★ 4/5

Trustpilot

Some bumps in the road

Overall happy with our Miller experience. Can’t fault Hannah in sales and Darren in after sales, however, some elements of the build left something to be desired. Most are in the process of being rectified but shouldn’t have happened in the first place!

Ben · 13 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Miller worked through our "snag" list…

Miller worked through our "snag" list really quickly and the last item to be repaired was an end panel that had blown round the bottom.2 gents arrived to fix it and did so super promptly.The guys were really friendly and helpful and just lovely to have around.They both did a great job and the new end panel looks fantastic.

Christie · 13 February 2025 · Holbrook & Co Seaham

★★★★★ 2/5

Trustpilot

Disappointing Aftercare

It was fine until after the two years of snagging issues. I have called and contacted them by email about an issue in my flat but they haven’t responded and when I got though to someone they said they would get back to me but it’s been two weeks and still no response. Honestly it’s been super disappointing.

Ada · 13 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Darren arrived on time and did a great…

Darren arrived on time and did a great job of finding the leak in the loft..and to top it all off he even cracked on and painted the ceiling, covering the water mark. Thanks Darren 👍

Shelly · 11 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

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Sue and debs at Longridge were so…

Sue and debs at Longridge were so helpful and attentive to my queries.

Rebecca · 11 February 2025 · Holbrook & Co Seaham

★★★★★ 1/5

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Beacon Park Catterall

What is advertised :-The Miller difference Glossy brochures, great plans & excellent sales material - The place to be, enhanced locations builders who take pride in there developments, who recognise the importance of good workmanship. Who are experts in the field. The big difference between Miller & other builders is “we don’t stop caring once we have finished building.” Reality:-2 years post completion the reality is a very poor build, cheap materials & zero aftercare commitment. A waterlogged development & private gardens, complete lack of drainage & ongoing works to try to clear the mains sewers & grids. A number of residents have actually incurred significant costs arranging for their own landscaping contractors to address the issues which seem in part to be as a result of poor planning and groundwork’s. Narrow roads, presumably to maximise profit, mean many residents have tyre tracks indentations on there front gardens caused by vehicles who struggle with access.The builders have now vacated the site but the residents are left with views of a significant quantity of rubbish strewn around the site including Harris fencing left next to pumping station and attenuation pond which as it happens is also full of discarded rubbish from the site compound.The debris surrounding childrens play area is both unsightly and more importantly dangerous.No paths have been created to access the play park just mud !!I could go on but if you planning on purchasing a new home from Miller please be aware!

Mrs · 11 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Ravi was great with his customer…

Ravi was great with his customer service skills and solved the problem efficiently and quickly Thankyou for your help

Yasmin · 11 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Excellent service

Ravi provided excellent service, was very friendly and efficient. Would definitely recommend!

Rachael · 11 February 2025 · Holbrook & Co Seaham

★★★★★ 5/5

Trustpilot

Fellside Gardens

Thank you so much to Julie at fellside gardens, she’s been absolutely fantastic. Really appreciate everything you’ve done to help Michael and I. So helpful, professional and understanding.

Cara · 10 February 2025 · Holbrook & Co Seaham