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★★★★★
2,976 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,976 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,435
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Customer Care from the NE Team
The level of service we have received from the NE Customer Care Team over the last two years has consistently exceeded our expectations. The team have helped to resolve all our minor issues and have been quick to reply to emails which are always written in a pleasant and professional manner. Thanks for all your help and support!
2/5
TrustpilotGreat apartment, terrible buying experience
Great apartment, fantastic site team and brilliant customer care service after moving in.
5/5
TrustpilotWe had the pleasure of having Narek to…
We had the pleasure of having Narek to carryout a complex work in our bathroom, bedroom, corridor and replacing part of the door frames. I can honestly say his professionalism and dedication stand out. He is extremely hardworking, often taking only short breaks to make sure everything is delivered within the agreed timeline.
5/5
TrustpilotExcellent job done
All aspects of the job completed to a high standard - we are very pleased with the work. Darrell was friendly and hard working.
5/5
TrustpilotDial House Place
We had our pre plaster meeting for dial house place this week and as always Debbie and Andy have been so helpful answering questions. Also keeping us updated with the status of our house.
5/5
TrustpilotGreat job done by Darell Hardcastle,
5/5
TrustpilotWe are absolutely thrilled with our new…
We are absolutely thrilled with our new home, and we owe it all to the incredible Annabel and her wonderful team! From start to finish, their professionalism, dedication, and warm personality made the entire process seamless and enjoyable. Annabel went above and beyond to ensure every detail was perfect, from guiding us through the handover sheet to providing clear meter readings. Her expertise and genuine care, supported by her amazing team, truly stood out, making us feel valued and supported every step of the way. We couldn’t have asked for a better sales person and team! Thank you, Annabel and her wonderful team, for helping us find our dream home. We’re beyond happy! Highly recommend them to anyone looking to buy a new build!
5/5
TrustpilotDebbie - Constarry Gardens - Croy
Debbie - Constarry Gardens - Croy.
5/5
Trustpilot10 out of ten experience.
Honestly two of the most genuine and helpful people; Sophie and Jenny. Made a first amazing experience and I am excited to hopefully start my future with miller homes!
5/5
TrustpilotVery helpful and friendly service from…
Very helpful and friendly service from Liz at Langley Chase.
5/5
TrustpilotTop Notch Experience From the jump
From the jump, I was hesitating knowing how hard it has been for some people I know going through the house buying process. Fortunately for me and my wife, we found Pamela who is very professional, friendly and helpful (Blakeney Green, Sunderland). She had answers for all our questions with smile which was so lovely. Lindsey, Robbie and Kiev have been awesome. We just want to appreciate these wonderful people at Blakeney Green, Sunderland. Such a peaceful, beautiful and well kept development. Thanks to you all.
5/5
TrustpilotGood service
Me and my partner recently went to Middlebeck where we met a lovely lady by the name of Alice White. I would just like to say it was a pleasure meeting her and we would definitely recommend buying a house from her.
5/5
TrustpilotCalled meadowbrook alice
Called meadowbrook chase and spoke to alice to ask about shared ownership pilots,although she couldn't help as they don't deal with shared ownership houses she was very friendly polite and helpful and she told me who I needed to contact for more information
5/5
TrustpilotBishops Walk Durham
I have been in the house since 1 April. Shaun Hepple is a superstar. A real genuine person who listens and gets things done. I cannot praise him enough.
1/5
GoogleTerrible letting agents, we rented a property through these for 3 and a half years, nothing we reported as broken got fixed properly there was so much miss communication between us and them and them and the landlord, there was things we reported so many times that they would tell us we hadn’t ever reported because they would never note it down on file, when we moved out we left the house in better condition then we received the house yet it took us 4 months to get our deposit back because they are straight up useless!! Don’t rent through these
5/5
TrustpilotExcellent repair service
We had Ravi Gadher visit us at our new miller home today and his service was excellent. He identified our snagging issue and fixed it quickly and explained why the issue had occured, thank you Ravi for your excellent service
Hi Amy, Thank you for taking the time to leave a review. We are thrilled to hear that Ravi was so helpful and provided excellent customer service during his visit. Best wishes, Miller Homes
5/5
TrustpilotHappy Snagging
Every new home comes with a few teething problems. On this occasion it was some troublesome trims on my kitchen units. Darrell H attended right on time as promised and sorted the problem out professionally and to a high standard. Thank you Darrell.
Hi Mike, Thank you for taking the time to leave a review. We are thrilled to hear that Darrell was so professional and completed work to a high standard. All the best, Miller Homes
5/5
TrustpilotPopped in today at portside village
Popped in today at portside village, absolutely great service from Jackie and Alison.
5/5
TrustpilotToday we met Jayne Davison at Poppy…
Today we met Jayne Davison at Poppy Gardens for the first time. She was super friendly and extremely helpful/professional. This is our first home and Jayne went above and beyond in assisting us. We are really excited and paid our reservation fee immediately to get the plot we wanted. Looking forward to working through the process with Jayne!
5/5
GoogleWould 100% recommend Holbrook to anyone looking to sell their home! Liam was fantastic valuing and listing my home for sale, he was available at my discretion to come and value the property and gave me an estimate valuation within the property which then resulted in the same written valuation very shortly afterwards via email. Caroline was amazing updating me regarding viewings and any offers that came in throughout the process. Once a sale was agreed, I was updated every step of the way and the sale went through within 2 months. If you want to sell your home, look no further than Holbrook as they will do an amazing job.
5/5
TrustpilotMargaret and Jess
I had a wonderful experience in buying a house as a first buyer .l thank God l had the best services from the sales team Margaret and Jessica. They were God send and guided me through all the difficult processing till now today am.in my new home and will keep saluting Margaret and Jessica. Keep it up . You were very professional at all stages and advised me accordingly despite solicitors taking their time but you kept us updated and well informed. You deserve more than five stars. Five stars for you its an undermine.Thank you.
5/5
TrustpilotFirst time Miller home buyers
As first time Miller home buyers we would like to say thank you to Windlestone point management Magret Eadforth and Jessica for guiding us through the process of acquiring our first home .
5/5
TrustpilotJayne Davison at Poppy gardens has been…
Jayne Davison at Poppy gardens has been amazing! So helpful and has made buying my house a breeze! Can't thank her enough throughout my experience so far, from the moment I viewed a property to reserving my new home! Excellent customer service and just a lovely person to deal with, made every easy 😀
5/5
TrustpilotRavi- help with the shower screen door roller.
Ravi who came to help us with the shower screen roller was very professional and took his time to ensure the completed work was perfectly done.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,608 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
