Trusted Agent profile
Verified
★★★★★
2,973 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,973 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,432
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSnagging Repairs
Thanks to Darrell Hardcastle for carrying out the snagging repairs on our home today.
Hi Verity, Thank you for taking the time to leave a review. We are delighted to hear that Darrell was so efficient and friendly while completing snagging work. Best wishes, Miller Homes
4/5
Trustpilotrepairs
Sam Taylor came to repair our kitchen doors and fascia boards, he he polite and professional getting the work done quickly with no fuss.
Hi Jonathan, Thank you for taking the time to leave a review. We are delighted to hear that Sam was so polite and professional while completing work. Best wishes, Miller Homes
5/5
TrustpilotOutstanding customer service from Marek. North West
I had a great experience dealing with Marek from the North West customer care team. From the very first interaction, he was professional, friendly, and genuinely wanted to help, which is sadly rare these days.
Hi Jimmy, Thank you for taking the time to leave a review. We are delighted to hear that Marek was so professional, friendly and made the process stress-free. Best wishes, Miller Homes
5/5
TrustpilotFantastic job done
Had Chris (sorry forgot his last name) come out to paint and finish off the work that was carried out. Lovely chap and very approachable. The end job is great, can’t even tell where the work was carried out
Hi Claire, Thank you for taking the time to leave a review. We are delighted to hear that Chris was so helpful and approachable while completing work on your property. Best wishes, Miller Homes
5/5
TrustpilotTim & Lee came to re seal our shower
Tim & Lee came to re seal our shower, bath & cover up some rusting around the window. They were really polite and did a good job. They also gave us some tips on caring for the seal & asked if there was anything else we needed doing while they were here. Great guys! Thanks Tim & Lee
Hi Jowdzz zzz, Thank you for taking the time to leave a review. We are delighted to hear that Tim and Lee were so polite and completed a great job. Best wishes, Miller Homes
5/5
TrustpilotThanks to Craig the Maintenance Technician
Thanks to Craig the maintenance technician who sorted out our remaining snags at our home in Stoke Golding.
Hi Bernie, Thank you for taking the time to leave a review. We are delighted to hear that Craig was so friendly and completed a great job. All the best, Miller Homes
5/5
TrustpilotCustomer service have been excellent…
Customer service have been excellent getting this issue sorted. Workman outstanding and really cared about the job going out of his way to rectify it. Thank you
Hi Devine, Thank you for taking the time to leave a review. We are delighted to hear that our customer service team have been so helpful. Best wishes, Miller Homes
5/5
TrustpilotGareth Todd - Fellside gardens
Gareth has been absolutely exceptional throughout our experience. He has been professional, approachable, and consistently helpful, making what could have been a stressful process feel far more manageable. His communication has been clear and reassuring, and it’s obvious he genuinely cares about providing a high level of service.
Hi Emily, Thank you for taking the time to leave a review. We are delighted to hear that Gareth was so approachable, professional and made your buying experience more manageable. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotFriendly sales and site managers
Friendly sales and site managers, always willing to help or offer assistance. Beautiful home
5/5
TrustpilotSam Taylor - snag repairs
Sam Taylor came to complete some snag work for us. He was punctual, helpful and professional throughout his whole visit and we are very happy with his work and work ethic. Thank you!
5/5
TrustpilotRob Wainwright- North West
Rob Wainwright attended to neaten up the skirting in our en-suite- he went above and beyond and even tidied up the sealant around the flooring & above our kitchen sink which were not originally on the job list. Thank you Rob, you’ve done a fantastic job!
Hi Ellie, Thank you for taking the time to leave a review. We are delighted to hear that Rob went above and beyond to complete a great job. All the best, Miller Homes
5/5
TrustpilotWe received a warm reception
We received a warm reception from Jackie and Alison at portside village who took their time to walk us through the process and kept us reassured. As first time buyers with no knowledge of the housing market, Jackie was always happy to speak to us regarding any concerns we had. We're looking forward to getting our new home, I'll definitely come with a review once we're in our home.
5/5
TrustpilotFantastic at Station Fields!
wow, 5 star customer service at station fields Julie and Nicola are absolutely fantastic! Really go above and beyond to help!
5/5
TrustpilotHad Phil Woodhouse one of the…
Had Phil Woodhouse one of the operatives attend to complete some work to my personnel door. He was absolutely lovely, really chatty, very engaging, explained the work he was doing and did a great job. A real credit to Miller!!
5/5
TrustpilotGreat service from Chris and Mark (The Boulevard)
Chris and Mark fitted a new unit for me in the utility room this week and the service was faultless. The unit was well fitted and no mess left behind.
5/5
TrustpilotRecent house purchase
We recently purchased a property from
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Friendly and supportive sales team.
5/5
TrustpilotGreg and Harry waa so kind and helpfull…
Greg and Harry waa so kind and helpfull when we had a maintainence work.
5/5
TrustpilotAlex B from customer care team
Alex B from customer care team, has done a great job sorting some of the snagging issues we’ve got
5/5
TrustpilotRob Wainwright Technician
We received help with fixing some snags from Rob Wainwright, one of the technicians. He was very thorough in his job and made sure everything was done to a perfect standard. Very professional and a very positive attitude. Thanks again Rob.
5/5
TrustpilotHazel is amazing!
We went to view houses in Collingham and met the sales advisor Hazel. She was fabulous! She walked us round the entire estate and showed us 3 properties. She took so much time going through everything in detail which we really appreciate. She was friendly and professional and an asset to the company. Thank you Hazel for your amazing care and service.
5/5
GoogleRating only, no written review.
5/5
TrustpilotChris Smith
Chris Smith was prompt, efficient and neat. Really happy with his work.
5/5
TrustpilotTom was excellent throughout the…
Tom was excellent throughout the process of buying our first home. We were also made a brilliant cup of coffee by his assistant.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,605 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
