Trusted Agent profile
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★★★★★
2,971 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,971 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,430
Reviews on Trustpilot
All 3 offices
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Holbrook & Co's three offices, most reviewed first. Each has its own page.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotSue Perry worked incredibly hard and…
Sue Perry worked incredibly hard and very high standard customer service. She went out of her way to connect me with other colleagues although she wasn’t working on a particular sight . She is amazing! I’d use her again and recommend to anyone
5/5
TrustpilotLynne at Greenacres was amazing
Lynne at Greenacres was amazing. We literally wouldn’t be sitting in our new house if it wasn’t for her.
5/5
TrustpilotPleasure dealing with Lynne Anderson
Pleasure dealing with Lynne Anderson. Very welcoming and open minded.was excellent at explaining the available options at all stages of the process.
5/5
TrustpilotExcellent service from the sales team…
Excellent service from the sales team could not be anymore helpful lynne was first class knows her stuff
5/5
TrustpilotThank you Lynne and Emma @ Greenacres ⭐️
We recently purchased our home from Miller with the help of two wonderful ladies, Lynne and Emma. As first-time buyers, it was really important for us to understand every step of the process, and they took the time to guide us through everything clearly. Lynne and Emma have been incredibly helpful throughout and truly put us both at ease. We couldn’t thank them enough and look forward to getting the keys to our new home with Miller.
5/5
TrustpilotFriendly and professional
Lynne and Emma @Greenacres, Sauchie are both extremely friendly and professional and a pleasure to deal with. They have helped us with each step of our journey so far and we look forward to the next steps.
5/5
TrustpilotHelpful and knowledgeable
I have had a really welcoming and positive experience dealing with Lynne Anderson and Emma Ralston at the Greenacres site in Sauchie.
5/5
TrustpilotHouse viewing
A pleasant and productive meeting with Sue at Minerva on Friday. Any questions we had were answered promptly.
5/5
TrustpilotLongridge farm
Longridge farm - Sue
5/5
TrustpilotThank you so much for an excellent…
Thank you so much for an excellent service from Sue at Minerva Heights!
5/5
TrustpilotGreat staff
Helen made the experience of buying our home great. She was always available for any queries, no matter how daft my questions were. She kept us updated throughout the process and was a pleasure to deal with.
4/5
GoogleRating only, no written review.
5/5
TrustpilotCameron snagging appointment
Cameron was very helpful with feedback and explaining the next steps of the process. He showed a good understanding of the issues and made the process seem easy.
5/5
TrustpilotBig thank you to Harry for fixing our…
Big thank you to Harry for fixing our cupboards and doors today!
5/5
TrustpilotReview for Phil :)
Rating only, no written review.
5/5
TrustpilotChris Bate come round to fix some…
Chris Bate come round to fix some issues with the house, he even fixed a few that were my own fault not the builders he did a great job, finish is really good with a friendly service
5/5
TrustpilotGreat thanks to Colin DF
Great thanks to Colin DF for the snagging works completed at my house with minimal fuss, minimal mess and high quality work 👍 can we have Colin back for rest of snagging please ?
5/5
TrustpilotGreat service from day 1
We reserved our plot on lunts heath rise in December and completion of the house was due may/june. We received a call in Feb with some great news that our house will be complete by the end of March! So much better for us! We have had excellent customer service from day 1.
1/5
Trustpilotthis lot will not ring me back/ don’t want to know
Talk about being fobbed off! four times i’ve called the “ miller respect “ no ( what a joke)
Hello, thank you for taking the time to leave a review. We are sorry to hear that you have been disappointed with your experience. Please get in touch at contact@miller.co.uk, with details of you address and the development you live on so we can look into this matter further for you. Best wishes, Miller Homes
5/5
TrustpilotWould like to leave an excellent review…
Would like to leave an excellent review for Mark Gear. Mark has visited a couple of times to make minor fixes to our house and each time he has done an excellent job. He is friendly, professional, competent and just gets on with the job. We are very pleased with the work that Mark has carried out.
5/5
TrustpilotTerry was a fantastic help
Terry was a fantastic help. He went out of his way to fix a few on going issues that were so simply but incredibly helpful.
Hi Zoe, Thank you for taking the time to leave a review. We are delighted to hear that Terry was so helpful and polite while carrying out work on your property. Best wishes, Miller Homes
5/5
TrustpilotExcellent technician Marek
I am happy to leave an excellent review for Marek, one of the Miller technicians who is professional and friendly, and has been very knowledgeable, skilled and patient in addressing some of the outstanding snagging issues I’ve had recently. Thank you!
Hi Rav, Thank you for taking the time to leave a review. We are delighted to hear that Marek was so professional, friendly and knowledgeable while carrying out snagging work. Best wishes, Miller Homes
5/5
TrustpilotHe’s respectful and leaves a good finish
Work was all done today despite the long list. Communication was great throughout and he turned up on time. The work was finished to a high standard and everything was left clean and tidy.
Hi Kayley, Thank you for taking the time to leave a review. We are delighted to hear that our team completed work to a high standard. Best wishes, Miller Homes
5/5
TrustpilotTop notch sales executive, Nicola
We had an absolutely fantastic experience with Nicola, the customer sales and service representative at Miller. She was incredibly friendly, knowledgeable, and genuinely took the time to understand exactly what we were looking for. Nothing was ever too much trouble.
Hi Tarek, Thank you for taking the time to leave a review. We are thrilled to hear that Nicola was so welcoming, knowledgeable and patient throughout the buying process. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Seaham has the most, with 2,603 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
