Trusted Agent profile
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★★★★★
2,971 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,971 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,430
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSnagging issues
We have had all our snagging issues dealt with very quickly and efficiently. Recently we’ve had BRIAN HUGHES round to the house to fix some small issues. He was very efficient and professional and very helpful. Thank you 👍
Hi Mrs Menzies, Thank you for taking the time to leave a review. We are delighted to hear that Brian was so efficient, professional and helpful while carrying out snagging work. Best wishes, Miller Homes
5/5
TrustpilotGreat job from Minde
Great job from Minde.
Hi Liam, Thank you for taking the time to leave a review. We are delighted to hear that Minde was so friendly and efficient while completing work. Best wishes, Miller Homes
5/5
TrustpilotThank you Kelly at Arlesey Gate
Kelly from the Arlesey Gate site has been incredible and has gone over and above for us to make buying our new home run smoothly.
Hi Nicola, Thank you for taking the time to leave a review. We are delighted to hear that Kelly helped make the buying process a smooth experience. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotMaintenance/Snags Carried out by Lee…
Maintenance/Snags Carried out by Lee Mason -
Hi Olivia, Thank you for taking the time to leave a review. We are delighted to hear that Lee was so friendly and respectful while carrying out work. Best wishes, Miller Homes
5/5
TrustpilotTim M
Tim M was his usual best sorting out the required rectification and repair work. Knowledgable , skilled, polite and tidy.
Hi Dinesh, Thank you for taking the time to leave a review. We are delighted to hear that Tim was so knowledgeable, polite and tidy while carrying out work. Best wishes, Miller Homes
2/5
TrustpilotDont believe if they say road will be adopted
After 11 year after building unity quarter miller homes still not handed over roads to council. They promised us they roads would be adopted. Roads and lighting starting to fail and nothing we can do about it. Also having to gut bathroom as water leak they "fixed" came back but was just after the warranty.
Hi Steven, sorry to hear you that you have been disappointed with your experience. If you would like to discuss this further, please get in touch at contact@miller.co.uk. Best wishes Miller Homes
5/5
TrustpilotJust wanted to say a huge thank you to…
Just wanted to say a huge thank you to Jonny Smith who has been incredible dealing with the snagging works in my new home - nothing had been too much trouble and his work is of an excellent standard - Thank you !!
Hi Jacey, Thank you for taking the time to leave a review. We are delighted to hear that Jonny completed work to a high standard. Best wishes, Miller Homes
5/5
TrustpilotMandy was very accommodating and I…
Mandy was very accommodating and I didn’t feel any pressure when I was searching on numerous developments
Hi Ben, Thank you for taking the time to leave a review. We are thrilled to hear that Mandy was so accommodating during your visit. We wish you all the best with your search for a new home. Kind regards, Miller Homes
5/5
TrustpilotStanton Cross
I am in the process of purchasing a home on the Stanton Cross development. I have been guided along the way by Mandy who has done everything to help me to get to this point so far. Mandy has made the process so far smooth and comfortable making sure i got the right house with all the festures i wanted from a home. A new home is a bjg commitment that has been made alot more easier having Mandy on site.
Hi Eleanor, Thank you for taking the time to leave a review. We are delighted to hear that Mandy was so helpful and made the buying process a smooth experience. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
5/5
TrustpilotRob was a wonderful welcome
Rob was a wonderful welcome, very helpful and knowledgeable, 5 stars is not enough.
Hi Metin, Thank you for taking the time to leave a review. We are thrilled to hear that Rob was so welcoming, helpful and knowledgeable. Best wishes, Miller Homes
5/5
TrustpilotA superb professional service
A superb professional service.
Hi Ian, Thank you for taking the time to leave a review. We are thrilled to hear that Pam was so friendly, welcoming and helping throughout the buying process. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
5/5
TrustpilotDebbie at Fellside Gardens had helped…
Debbie at Fellside Gardens had helped us enormously navigate the rollercoaster ride of buying a new home. She has been proactive as well as always being on the end of an email or phone call. She has answered our every question and queries and made life a little more sane in moments of concern. Thank you for helping us buy our last and forever home.
Hi Nigel, Thank you for taking the time to leave a review. We are delighted to hear that Debbie was so helpful and proactive throughout the buying process. Best wishes, Miller Homes
5/5
TrustpilotMy husband and I visited the Langley…
My husband and I visited the Langley chase development in search of our new home earlier this year. We looked at various houses on the site before finally settling on the cherrywood. We want to say a BIG thank you to Liz and Tara who have been great in helping us through the process and nothing has been too much trouble. Up till now it’s been stress free which is exactly what we needed with two young children. The progress meeting was a great opportunity to explore the layout of our new home and we were very excited to go inside the house for the first time, we certainly was not disappointed! We cannot wait to move in 😁
Hi Sophie, Thank you for taking the time to leave a review. We are delighted to hear that Liz and Tara have helped make the buying process a stress-free experience. We hope you enjoy your new Miller home when the time comes. Kind regards, Miller Homes
5/5
TrustpilotService
This is our first new build home.
Hi Claire, Thank you for taking the time to leave a review. We are delighted to hear that Lynn, Emma, Andy and Adam were so supportive throughout the buying and after sales process. We hope you continue to enjoy your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotBought my house in Stanton Cross around…
Bought my house in Stanton Cross around March this year, and the service and overall experience before and after sales was brilliant. Special thanks to Mandy from sales and Callum from after-sales customer service.
Hi Puiu, Thank you for taking the time to leave a review. We are delighted to hear that Mandy and Callum provided great customer service. We hope you continue to enjoy your new Miller home. Best wishes, Miller Homes
5/5
TrustpilotMinde came to fix a few defects in our…
Minde came to fix a few defects in our new build and was a lovely bloke, did an amazing job and gave us a lot of advice for moving forward :)
Hi Annabelle, Thank you for taking the time to leave a review. We are delighted to hear that Minde provided great customer service while carrying out work on your property. Best wishes, Miller Homes
5/5
TrustpilotMy review is specifically about Simon…
My review is specifically about Simon who attended my property to put right some shrinkage work on a new build. Simon was polite, professional and respected my property. His work quality was excellent but even better he left the house as clean as he found it, vacuuming etc. Great character into music and drums which meant some interesting conversation. LB
Hi Lucean, Thank you for taking the time to leave a review. We are thrilled to hear that Simon carried out work to a high standard. All the best, Miller Homes
5/5
TrustpilotIssues with the property
Issues with the property. 6 months after moving in still unable to change gas to my preferred supplier. No call back as promised.
Hi Wain, Thank you for taking the time to leave a review. We are delighted to hear that Mark went above and beyond to complete a great job. Best wishes, Miller Homes
5/5
TrustpilotGreat customer service
Lee Mason has been to us a multiple times and has always been so kind, professional and always checking / doing any addition things we may have picked up on before he leaves.
Hi Amy, Thank you for taking the time to leave a review. We are delighted to hear that Lee was so professional, friendly and helpful. Best wishes, Miller Homes
5/5
TrustpilotGreg came out to compete the snagging…
Greg came out to compete the snagging list and did a fantastic job. Taken very good care of his work and cleaned up after himself.
Hi Jordie, Thank you for taking the time to leave a review. We are thrilled to hear that Greg completed a great job. Best wishes, Miller Homes
5/5
TrustpilotFantastic customer service with…
Fantastic customer service with Charlotte after visiting Fellside Gardens
Hi Melanie, Thank you for taking the time to leave a review. We are delighted to hear that Charlotte provided great customer service during your visit to Fellside Gardens. We hope to welcome you back soon. Kind regards, Miller Homes
5/5
TrustpilotExceptional Experience from Start to…
Exceptional Experience from Start to Finish, at Oak Bank, East Calder. Highly Recommended!
Hi Francis, Thank you for taking the time to leave a review. We are delighted to hear that Charlotte and Gail were so helpful and made the buying process a positive experience. We wish you lots of happy memories in your new Miller home. Kind regards, Miller Homes
5/5
TrustpilotClaire at earls grange was fantastic…
Claire at earls grange was fantastic great customer service nothing was too much trouble
Hi Vanessa, Thank you for taking the time to leave a review. We are delighted to hear that Claire provided great customer service. Best wishes, Miller Homes
5/5
TrustpilotProfessional and friendly
Alex B and Harry did some "patching" behind my washing machine. They arrived early and were friendly and chatty throughout. They went above and beyond explaining what they were doing and showing me the wall when they had finished. Made a refreshing change to have such professional and honest work men!
Hi Laura, Thank you for taking the time to leave a review. We are delighted to hear that Alex and Harry were so professional and went above and beyond to complete a great job. Best wishes, Miller Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,603 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
