5/5
GoogleAlex Matis is an actual legend, the transaction was fast smooth and was handled in a proper professional way. He listens to what people want. Hands down best Estate agent
Trusted Agent profile
Verified
Holbrook & Co estate agents in Seaham, Hartlepool and Bishop Auckland
★★★★★
2,971 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,971 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,430
Reviews on Trustpilot
All 3 offices
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Our offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
- Holbrook & Co Seaham48 Church Street, SR7 7HF2,603 reviews · 173 on Google (4.6)244 in the last 90 days
- Holbrook & Co Hartlepool19 Victoria Road, TS24 7SE222 reviews · 222 on Google (4.7)2 in the last 90 days
- Holbrook & Co Bishop Auckland121 Newgate Street, DL14 7EN148 reviews · 147 on Google (4.8)0 in the last 90 days
Awards
Industry awards
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in PostcodeESTAS Best in Postcode 2026: SR7, SalesSeaham
Source: The ESTAS 2026 winners, as published.
Latest reviews from every Holbrook & Co office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service and communication from all the staff at Hartlepool branch. They manage my HMO and treat the property as if it is one of their own which is what any landlord wants.
5/5
GoogleAlex has been great in helping me find and buy my first house! Great communication, very helpful and friendly throughout the process! Thank you Alex!
5/5
GoogleThe staff couldn't do enough for me an found me the perfect property it wasnt easy as the list of preferences was through the roof! So again thank you so much you've made a a family very happy :)
5/5
GoogleCastledene, and specifically Alex Matis, helped me sell my parents 4 bedroom house in Seaton. The whole process was smooth and professional thanks to Alex, with his expertise and pleasant nature. I would have no hesitation in recommending Castledene to anyone thinking of selling a property in the Cleveland area.
5/5
GoogleRental enquiry. I spoke to Charlotte who was very helpful informing me of the range of properties available in my search area. She was very pleasant to talk to and if I take things further I would not hesitate to contact her again.
5/5
GoogleI have spoken with Charlotte multiple times about looking into a couple of properties. She has been so helpful and answered all my questions and concerns about getting onto the property ladder. Really patient and kind and gave me so much helpful information. Thank you!
5/5
GoogleRating only, no written review.
2/5
GoogleToo many changes in staff, seem to deal with someone different everytime I call,
5/5
GoogleAmazing service Very patient with new tenants.I highly recommend them
5/5
GoogleSold my house on Durham Rd in Bishop Auckland with Castledene. They were great.
5/5
GoogleLucinda and Jodi were very professional and secured a good sale. I would recommend them
5/5
GoogleWe used Castledene to purchase a house in the area and everything was smooth and easy with them would highkt recommend.
5/5
GoogleRecently bought a house through Castledene and everything went very smoothly. I found everyone there (particular Lucinda) to be extremely helpful. Many thanks
5/5
GoogleJodi, Luci, and Darren are such an amazing team. Always there to help no matter what question or query you have... Keep up the hard work your an amazing team xxx
5/5
GoogleJodi and Luci were a pleasure to deal with during my sale. The sale was a dream from start to finish 10/10 From instruction to completion in under 12 weeks ! Thanks a million 🙂🙂🙂😉 …
5/5
GoogleI have recently worked with Mr Mark Hammond of Castledene Bishop Auckland on the sale of buy to let property in the North East. I can report, he is worthy of my 5 * review as I found him a pleasure to do business with and would not hesitate to recommend him to others.
5/5
GoogleWe sold our house through castledene, very efficient, friendly staff. Got over and above the price we had hoped for. Top marks, would definitely use again. Thank you Jodi, Luci and team.
5/5
GoogleExcellent company. We had troubles with previous managing agents and Castledene was like a breath of fresh air. They managed property renovations for us, letting and sales and we feel we achieved our objectives thanks to them.
5/5
GoogleReally pleased with the service we recieved from Jodi and the Bishop Auckland team. They sold our lovely home at Trimdon Village within a few days for over the asking price. Very efficient through the whole process making the selling experience very straight forward. Would definitely use again. Thankyou.
5/5
TrustpilotEvergreen Kilmaurs
Evergreen Kilmaurs. Emma was very helpful with the buying process talked through all the options was very informative and could always find an answer to any question 😊 also the site team have been very helpful with the move in billy has been on hand to help solve any issues which there are not many Graeme
Agent replied · 16 June 2024
Hi GraemeThanks for taking the time to leave a review. We are thrilled to hear you had such a great experience with Emma and Billy. We hope you continue to enjoy your new home. Yours sincerely Miller Homes
5/5
GoogleCastledene is a great agency they have deal with any problems that have arisen and the staff were always very friendly and efficient
5/5
GoogleOutstanding customer service. A big thank you to the investment manager Mark Hammond at the Bishop Auckland branch of Castledene Sales team. Who worked tirelessly to get me my investment. And for his support for encouraging me not to give up on my dream. Thank you so much.
1/5
GoogleI would not recommend anybody going with this group of unprofessional people , they dont respond to problems then say they have . I lost half my deposit because i did the house up i was living in to a far better standard than i got it in . The house was filthy and rats was present i had a cannibis farm in the loft which they never removed when told but told me they have . In there eyes ignorance is bliss , there liers and they use cowboys for builders . They said the house was looking better than when i moved in but still took half my deposit because of colour of a few walls . without any confirmation i handed in my notice and handed keys back. I wasnt aloud to even change colour back due to incompetence. They can keep the money just so i dont have to carry on dealing with them . DO NOT GO WITH THESE
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Holbrook & Co
Which Holbrook & Co office has the most reviews?
Seaham has the most, with 2,603 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
Where are the Holbrook & Co offices?
The three Holbrook & Co offices, by town:
- Bishop Auckland: 121 Newgate Street, Bishop Auckland, DL14 7EN
- Hartlepool: 19 Victoria Road, Hartlepool, TS24 7SE
- Seaham: 48 Church Street, Seaham, SR7 7HF
Has Holbrook & Co won any awards?
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
