5/5
Alex and Louise have been amazing 5 star all the way

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2,973 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,973 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,432
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Alex and Louise have been amazing 5 star all the way
5/5
Alex was absolute fantastic in the sale of my property. The team at Castledene were able to sell my property where other estate agents in the area couldnβt.
5/5
I spoke to Alex to arrange a few viewings, he was fantastic at getting me booked in around my other appointments and answered all of my questions and concerns promptly. Very happy with the service I received. Thank you! :)
4/5
Louise has been a great help assisting us with our Selective License application, quick to respond and very friendly and efficient. Our experience with the Hartlepool team has been extremely positive. They've been ultra reliable with our accounts, our tenants and maintenance issues over these last few years.
5/5
Fantastic service, appear to be very helpful and professional to clients and always willing to go the extra mile. I would recommend Alex and Charlotte as they have been very helpful from the Hartlepool Branch.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Excellent service, Charlotte answered all my questions.
5/5
Alex Matis was very helpful and nice to speak to!
5/5
Louise and team have been fantastic from start to finish.
5/5
Great service and really helpful staff. Went that extra mile to make sure things worked out.
5/5
Charlotte was amazing , very helpful, polite and a asset to your company π β¦
5/5
A first class service from Charlotte at hartlepool dealt with my enquiry fast and effectively
5/5
Fantastic service, great team went out of there way to help thank you Louise + Alex
5/5
Just a thank you to Louise for quickly finding me a tenant and her ongoing work managing my portfolio
5/5
Just moved in to my house and I must say itβs been smoothest process. The house is clean and well thought of. π β¦
5/5
Sam had brilliant service when I spoke to him today over the phone great work thank you:)
5/5
Extremely happy with the service provided by Castledene. Alex Matis is always going above and beyond to help!
5/5
Sam had excellent customer service when I rang today about a property to rent. All the team are very helpful
1/5
Sales staff very good but property viewed not as advertisd. When not procedded with rental tried to with hold deposit. In end deposit refunded under protest
5/5
Staff really friendly and was more than happy to show me all available homes for rent couldn't ask for a better experience when looking for a new home
5/5
Spoke to Charlotte today and received an excellent service. All of my questions and concerns regarding a sale were answered. Highly recommended.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
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Seaham has the most, with 2,605 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.