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★★★★★
2,971 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,971 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,430
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRang up and spoke to christine about a rented bungalow for my elderly parents who due to health are moving to the area to be close to us. She couldn't have been more helpful and friendly on the phone, as a property owner I have had some pretty shocking experiences of estate agents however this experience has decided for me that when we next sell we will be giving this company a call first
5/5
GoogleRang up and spoke to christine about a rented bungalow for my elderly parents who due to health are moving to the area to be close to us. She couldn't have been more helpful and friendly on the phone, as a property owner I have had some …
5/5
TrustpilotDebbie Fraser from the sales office in…
Debbie Fraser from the sales office in Jackton has given us the most amazing service from the start. It’s a completely new experience for us as we are moving from a very old house after 30 years! She is warm, friendly and can’t do enough to help us with all our questions.
Hello,Thank you for taking the time to leave a review. We are thrilled to hear Debbie has been so helpful.Kind regards,Miller Homes
1/5
GoogleMy Son was let down by this company , who tell you , your the only person interested in a property , cancel a viewing , re-arrange another viewing , then don't even have the decency to let you know they've rented out to someone else . Not a good way to run a business with people who are desperate to find a home .Don't know how they've won any awards .
5/5
GoogleWe met with a few different agents and we just liked Alex from Castledene the best, he was friendly, relaxed, and we didn't feel pressured or rushed. Charlotte has then handled our sale and has been a superstar, so kind and friendly and helpful, and her dedication managed to get our house sold super fast, it was up for sale for just over 2 weeks. The whole process has been a joy, it's not felt stressful as everyone has been so nice. Cannot recommend castledene enough, thank you so much!
5/5
GoogleSam was very helpful in agreeing and pushing my sale forward, professional at every point 👍🏻 …
5/5
GoogleCharlotte Butler at the HARTLEPOOL Branch is excellent she sold a house for me that was particularly difficult to complete on & she never gave up Chasing the Buyer & Solicitors every day until it finally went through. I have NEVER had an estate agent like her in over 50 years so pleasent & Nothing too much trouble .Keeping me updated constantly over 5 months of a difficult sale . I will definately be using her for other houses myself & family own.
5/5
Googlethese staff are absolutely amazing. should be so proud and cheerful of themselfs. the service is outstandingly great friendly staff members. sam. charlote christine. anya positive feedback all the way through they help people alot just be calm proud to have these wonderful people working here at castledene outstanding. service amazing manageres are also getting great credit feedback for helping my friend
5/5
GoogleHello to all that's helped with the house purchase especially to Charlotte who has worked so hard for us to get the house. Brilliant service from start to finish really enjoyed working with you to make it all possible. Kind regards Phil and Chris
5/5
GoogleI cannot praise Castledene enough for the brilliant service. They helped sell our mams bungalow when she moved into a care home. They were understanding as it was our family home and it was upsetting to see it go. Alex & Charlotte kept us informed throughout the sale, and nothing was too much trouble for them. So impressed with them 100%
5/5
GoogleJodi and the team at Castledene Bishop Auckland are fantastic at what they do and a genuine pleasure to work with. Everything was sorted quickly and easily with no delays or fuss. The listing they created showed off our house perfectly and the response we received was very strong and pretty much immediate after going live. I honestly can't recommend Castledene Bishop Auckland enough. They offer excellent service with a personal touch and gave us instant results. Thank you for everything!
1/5
TrustpilotAppalling customer service sales staff…
Appalling customer service sales staff more like car dealers.finish on home i bought sub.standard,they wouldnt Listen to complaints from customers at their site at thornbury,had to employ a snagger to do proffesional survey and he found 42 faults.Have meeting on 23/8 with a manager from miller and will update trustpilot on the outcome if allowed.this situation also involves sovereign who buy homes from miller and sell on the open market or do social housing rental .PLEASE NOTE THIS IS AN ONGOING SITUATION
Hi Terry,Thank you for taking the time to leave a review. We take all reviews seriously and we are sorry to hear you have been disappointed with your experience.So that we can look into the issues raised further for you, please send details of your complaint along with your full address to contact@miller.co.uk.Kind regards,Miller Homes
1/5
Trustpilotpoor builds / poor checking service /…
poor builds / poor checking service / poor site managers lots of defects ( no checks by poor site managers / no compensation / I had over 125 snags / defects don’t abide by robust details don’t abide by nhbc checks / send round under qualified Customer service manager ( clueless ) don’t complete snags efficiently / expect you to take time off work to complete snags ( do it correctly first time ) loads with there buddies ( nhbc ) to do work incorrectly
Hi Simon,Thanks for taking the time to leave a review. We take all reviews seriously and we are sorry to hear you have been disappointed with your experience.So we can look into the issues you have raised, please get in touch at contact@miller.co.uk with your address and the name of the development you live on.Yours sincerely,Miller Homes
5/5
GoogleDear Castledene Great start to my mum's new flat. The service you provide for my mam has been excellent - the types of enquiries you've made to help have been great. You have a lovely property. Please take some time to look into tenants who have left a property to check if their rubbish bin is part of a neighbour's responsibility or by yourselves as my mam has noticed this the last few days and is now worried about certain pests. The rent net is correct as at 4 November 2022. They're was a delay on the first payment but that has been sorted now. The energy company British gas need to be aware that my mam was not in the property at the time of the billl that was sent out to her. A few things to mention: My mam struggles to get down the steps outside the building and has to hold onto my arm for support. The metre cupboard is missing a key and also for the outside gas metre cupboard Only had a few problems with woodlice which could have been connection to the rubbish bins situated out the back. Many thanks Stewart and Anna
5/5
GoogleWe have experienced professionalism and helpfulness in our dealings with Castledene Sales & Lettings. Charlotte met us at the property and she was really friendly and warm. Sam has been a great support too! During the more recent stages of our rental we have been dealing with the team incorporating Louise, Lizzie & Abbey. I would particularly like to shout out Abbey, who has been extremely supportive, despite all of the delays from our side. I would strongly recommend this organisation to anyone who is looking to rent or buy.
5/5
GoogleGreat company to work with. I have used Castledene on its investment department for purchasing few investment properties. Unfortunently after a long time the purchase could not be completed. The reason I am giving 5 stars is because the way they have supported us throughout the process and even when the things did not work as planned their reaction has been very positive and fair. Joshua is a great guy and I will use this company in the future.
5/5
GoogleJodi, i wanted to take a moment to express my sincere gratitude for your excellent work in selling my property. Your professionalism, expertise, and dedication were truly remarkable, and I cannot thank you enough for making the process so smooth and stress-free. From the very beginning, you took the time to understand my needs and provided me with valuable insights and guidance throughout the entire process. You were always available to answer any questions I had, and your attention to detail ensured that nothing was missed. I truly appreciate your hard work, patience, and commitment to excellence. It was a pleasure working with you, and I would not hesitate to recommend your services to anyone looking to buy or sell a property. Thank you once again for everything you have done. Best regards,
5/5
TrustpilotEmma Craig was absolutely amazing at…
Emma Craig was absolutely amazing at answering all my questions and explaining the process of purchasing and moving to a new build. It was a great experience and through this experience has confirmed I would like to buy a Miller Home
Hi RebeccaThanks for taking the time to leave a review. It's great to hear Emma Craig was so helpful throughout the process.We look forward to welcoming you back soon.Yours sincerley Miller Homes
5/5
TrustpilotMaddiston station brae
I am highly impressed with the outstanding service provided by the Lynee in Maddiston station braeand The site manager Mihia assisted me in the process of settling into my new home. They provided guidance and support with various tasks ensuring utilities were properly connected, and addressing any initial maintenance issues. Their expertise and assistance were invaluable in making the transition to my new house smooth and hassle-free."Thanks a lot to Mihia and Lyme
Hello,Thank you for taking the time to leave a review. We are thrilled to hear our team have been so helpful throughout your home buying journey.We hope you continue to enjoy your new home.Yours sincerely,Miller Homes
5/5
TrustpilotFabulous customer service
Debbie Fraser made our meeting great from start to finish. Delightful and easy to talk to - can’t wait to get started with our new home journey together - feel in very safe hands
Hi LyndsieThanks for taking the time to leave a review. We are thrilled to hear Debbie was so helpful during the process.We look forward to welcoming you back soon.Yours sincerleyMiller Homes
5/5
TrustpilotTim from Kedleston Grange has been…
Tim from Kedleston Grange has been wonderful and our experience throughout has been faultless. As first time buyers, Tim has made the process of buying our first home as stress free as possible. We’ve had several visits during the build process and Tim has always been happy to show us round and guide us through the purchase. We’re so excited to move in and we would like to thank Tim for making it possible.
Hi JadeThanks for taking the time to leave a review. It's great to hear Tim has been so helpful throughout the process. We hope you enjoy your new home when the time comes.Yours sincerley Miller Homes
5/5
GoogleGreat service overall :) Few hiccups, but got though it with support. Many thanks Sam, Christine and Nicola!
5/5
GoogleWent to view a house the other day with Castledene and the lady who showed me round (I think her name was Christine) was very helpful and talked me through the whole process. I couldn't recommend them highly enough.
5/5
GoogleSimply - Thankyou. The help and support that you have provided throughout the process of organising a tenant for our property, is exemplary. Nicola, you have made the process simple and stress free! Nicola and her team simply blow the competition out of the water!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,603 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
