Holbrook & Co estate agents in Seaham, Hartlepool and Bishop Auckland

★★★★★ 5/5

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Buying my First Home

I am very happy with Ellie and David at Boorley Gardens. Their professionalism transformed what could have been a daunting experience into a smooth and rewarding journey towards purchasing my perfect first home off-plan.From the initial stages to the final closing, Ellie was very enthusiastic and committed. She patiently guided me, answering every question and addressing any concerns with utmost clarity and reassurance.Ellie and David, consistently kept me informed at every crucial step, ensuring that I felt involved and confident in my decisions. Their attention to detail and commitment to providing exceptional customer service, as well as Ellie’s prompt responses and proactive problem-solving.Ellie and David also went above and beyond to personalize the experience. They took the time to understand my preferences and priorities, tailoring their guidance to ensure that the home I envisioned aligned perfectly with my expectations. Their genuine passion for helping clients find their dream homes was palpable, creating a sense of trust and reliability that is truly commendable.Ellie and David at Boorley Gardens stand out as professionals who prioritize their clients' needs. I highly recommend them to anyone seeking a home. I am extremely thankful for their guidance in making my dream of homeownership a reality.

Andrew · 9 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Brilliant From Start To Finish (And Beyond)!

After buying and moving into a new build in Boorley Green so seamlessly with the help of the amazing Ellie and David in the sales office (Ellie literally helped us get our dream home!), I thought I'd also mention the support after we've moved in too! From Catherine to Ash and all the other workmen we've encountered - our entire experience with Miller from start to finish and beyond at Boorley Green has been brilliant. Thank you to all of them!

Jon · 9 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Amazing service from Laura at Spinners…

Amazing service from Laura at Spinners Croft, Keyworth. From reservation to completion Laura has been fantastic, always on hand to answer any questions we’ve had, and nothing has ever been too much trouble. Thank you Laura and the rest of the site team!

Katie · 9 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Linda North West

Just wanted to extend my thanks to Linda at customer care North West. She really went out of her way to help us with something that was not directly her responsibility to help with and it’s not gone unnoticed. Thank you Linda!

Olivia · 9 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Amazing customer service from Laura at…

Amazing customer service from Laura at Spinners Croft. Ever since first entering the sales office, Laura has always been there to answer any questions or offer a helping hand. She made the whole process as smooth as possible and we couldn't be happier with our new house.

Mr · 8 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Great experience at Kingshill Park

Tara Osman at Kingshill Park was fantastic! She has a lovely style, very efficient and not at all pushy. I could ask her anything about the process, the house, or the area, knowing that if she didn’t know the answer, she would know someone who did. Nothing was too much trouble 😊. She looked after me very well throughout and always kept me up to date with progress. Since moving in everyone on site has been super helpful, answering queries and even helping me to get rid of the numerous boxes and packing materials. It's early days but up to now I’ve had great after sales care from Ben and his team too. I love my Miller Home, so thank you to everyone!

Susie · 8 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Hackwood Park

Caroline was amazing today on my first visit to site. Looking forward to next steps.

Tim · 8 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Hackwood park 5 star

Caroline and Liz were absolutely fantastic at the start of my home buying search experience.

Mr · 8 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Absolutely brilliant service from…

Absolutely brilliant service from Rachel thank you so much xSince taking ownership of our home we expected that would be it get on with it but it has been far from that. Visits to make sure we were settling in, supply of skips to get rid of our packaging, touch ups and all minor issues have been resolved in a timely manner. We would also like to thank Simon, Tom, Jason and not forgetting Kelly who made the purchase experience a breeze. We couldn’t be happier in our new home, it’s so nice and everything we have dreamed of. Alan & Shellie 😁

Mr · 7 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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A professional experience

Called into the site at the weekend and Jackie was more than helpful, answering any questions I had.

Lynn · 5 December 2023 · Holbrook & Co Seaham

★★★★★ 1/5

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Doesn't clean the road outside of the…

Doesn't clean the road outside of the Oakley Grange construction site.The road repairs after construction are dire. Not level or flat with the surface.They knocked down a lamppost outside of the construction site and then just put a barrier around the lamppost for the last four to six months.

George · 5 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Hilary & Carl at Beckside Manor

Hilary & Carl at Beckside Manor were fantastic! From the moment I reserved my home to move in day, they kept me up to date with the progress on my house & were very knowledgeable about site. Would highly recommend.

Tom · 5 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Great experience at Highstonehall

We’d been searching for a property for a long time and viewed a few house styles at Highstonehall in Hamilton. Helen has been fantastic throughout the process. She got to know us and our requirements and when the right property was available she proactively got in touch. The Customer Service has been second to none while dealing with the on-site team, can’t thank them enough.

Ainslie · 4 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Fantastic experience at Highstonehall Park, Hamilton

Liz and Helen have been an absolute dream to work with! We reserved our house in February and the ladies have been so much fun to plan our house move with! They answered all our questions with such knowledge and patience, and truly shared our excitement with us. We love you Liz and Helen!

Rachel · 4 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Miller Highstonehall Park - what a team!

My experience with Miller at Highstonehall Park in Hamilton has been nothing short of amazing. Helen and Liz have been so supportive throughout our buying process and no question is too much for them! They have been so proactively communicative and knowledgeable and have definitely went above and beyond! The quality of the homes here are truly fantastic and the Site Manager here is incredible and takes great pride in his team and work - you can feel that across the whole estate. I am so happy to call this house my home!

Chloé · 4 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Excellent customer service at the…

Excellent customer service at the Portside Village development in Middlesborough. Alison the Sales Executive is very professional, knowledgeable and friendly, making each step through the process simple. Much appreciated, thank you.

CG · 4 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Visited Pearwood Gardens this…

Visited Pearwood Gardens this afternoon.Very informative meeting with Joanne Curry who was extremely knowledgeable regarding construction, regulations and the overall development of the site.We were able to view one of our property options although it was not a show house and she gave us plenty to think about.Many thanks Joanne.Kind regards Anthony & Lorraine.

Anthony · 3 December 2023 · Holbrook & Co Seaham

★★★★★ 4/5

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Progress

Rocky start to the homebuying process which Mark Bradley worked very hard to rectify. This positive experience with Mark has landed us our dream home, thank you. Ben Harper is continuing this journey by going above and beyond in perfecting our aftersales experience.

D · 3 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Thank you to Kat and Laura

Thank you to Kat and Laura, for all of your help during my recent visit to your sales office!

Jess · 2 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Kyle Spencer

I moved into my home on the 30.11.23 and couldn’t have asked for a better two people with Kim and Jackie. They were excellent through out the process and nothing was too much for them

Kyle · 1 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Brilliant

So we came to the building site Rowan Park Thursday past. Julie the sales manager was terrific. She was really helpful with so much knowledge. We will be relocating, so dis experience made me relax. Ten out of ten to dis person.

Chinwe · 1 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Jackie and Kim both helped to complete…

Jackie and Kim both helped to complete our home and they really were excellent! We couldn’t have asked for a better customer service!

Demi · 1 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Jackie and Kim were brilliant

Jackie and Kim at hart side view were brilliant from start to finish. Great service from them both and helped us with all of our queries

Rachel · 1 December 2023 · Holbrook & Co Seaham

★★★★★ 5/5

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Thanks to Hilary and Carl for…

Thanks to Hilary and Carl for supporting us from start the finish. They've really helped make the process as straight forward as possible and have keep us up to date every step of the way. They've explained everything to us and have answered all of our questions. Thank you.

Brian · 30 November 2023 · Holbrook & Co Seaham