Trusted Agent profile · Essex
Verified
★★★★★
690 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 690 reviews on two platforms, rated 4.5 out of 5 overall.
686
Reviews on Google
All 5 offices
4
Reviews on Facebook
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Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAl is passionate about houses. He combines this passion with his background as a creative and this further enhanced by being affable, eminently approachable and a desire to do a good job for you the client. I can’t recommend him highly enough
Thank you David for your amazing review. That’s very kind of you. It’s all part of the service!
5/5
GoogleAl was very accommodating when it came to arranging the viewing appointment. He was very polite, courteous and also very well-versed in the finer details pertaining to the property in question. I’d have no reluctance in using Als services for any future sale of my properties.
Thanks so much for your kind words, Saddiqa. I hope that you and your partner find your perfect home very soon, and if I can help in any way at all, then you know where I am!
1/5
GoogleReally disappointing experience. Communication when making an offer on a property was poor. Updates were slow, unclear and I constantly had to chase for information. …
Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case. … More
5/5
GoogleRating only, no written review.
5/5
GoogleOutstanding Service from Maddie Saltmer at James Wynn Estate Agents I feel compelled to share my exceptional experience with Maddie Saltmer at James Wynn Estate Agents in Northallerton. She is an absolute credit to the company and exemplifies what outstanding customer service truly means. When disaster struck on Christmas Eve at 10:30pm, our boiler catastrophically failed and began leaking through the kitchen ceiling, Maddie's response was nothing short of remarkable. Despite being at home with her family on Christmas Eve, she immediately replied to my email and personally called to discuss the emergency. Understanding the urgency and potential for serious property damage, she went above and beyond by attending the property with her partner that very evening to stop the leak. Within just three days, we had a brand new boiler fully installed, an incredibly swift turnaround, especially considering the timing over the Christmas period. Having lived at this property for over eight years, I can honestly say I've never experienced such rapid, efficient, and genuinely caring service for a repair issue. Maddie's professionalism, dedication, and willingness to go the extra mile during what should have been her personal time has left a lasting impression on both my fiancée and myself. We are immensely grateful to Maddie and cannot recommend her highly enough. She is a true asset to James Wynn Estate Agents.
Thank you for your feedback, il be sure to share your lovely words with Maddie.
5/5
GoogleVery helpful and responsive in a house purchase - kept informed throughout, couldn't ask for anything more!
5/5
GoogleThank you to the whole team. Very reliable and consistent with their outstanding level of service. They ensured every matter were resolved and saw it through to completion
Thank you for taking the time to leave such a lovely review. We're really pleased you felt well looked after from start to finish and truly appreciate your kind words.
5/5
GoogleEmma and Talia were brilliant at selling my flat for me, they were extremely supportive and reassuring during the whole process, which was hugely stressful at times. Talia in particular was always really kind and quick to respond. I couldn’t recommend them enough!
Thank you for your kind feedback. We're so pleased Emma and Talia were able to support you throughout, and we'll be sure to pass on your lovely comments to them both.
5/5
GoogleBrought a house through Hilbery and Chaplin, they was amazing through out. Always kept me updated
Thank you so much for your kind words! We're delighted you chose Hilbery Chaplin to help with your purchase. Keeping you informed every step of the way is really important to us, so its great to hear that made a difference. Wishing you lots of happiness in your new home.
5/5
GoogleWe had our house appraised by Al and he was absolutely brilliant. Offered great insight and was extremely thorough in providing an accurate valuation. Highly recommended.
Thank you very much for your kind words, James. It was a real pleasure to meet you, look around your lovely home and get to know a bit more about your current situation. I'm so glad you found my advice helpful, and I look forward to being of further assistance in the future!
1/5
GoogleNow l cannot comment on them regarding their Estate Agency practice. However as regards house insurance linked to leases - they are not regulated because they aren't registered with FCA and really ought not to be providing house insurance at all! And linking enforced premium payments direct to them (with no reflection of competitive market rates) is fraudulent entrapment of customer. Should a person continue to pay for insurance through Hilbery-Chaplin Romford - you ARE NOT legally insured .......
Dear Unverified User, We are able to confirm that we are registered with the RICS Designated Professional Body scheme which is a UK regulatory programme approved by HM Treasury, the UK’s ministry of finance. It enables property management companies who are a member of the RICS (which Hilbery Chaplin is) to be regulated for general insurance distribution activities in the UK, on behalf of the Financial Conduct Authority. As such, we can confirm that we are regulated. We also believe the latter part of your unverified review relates to possibly very old Leases which we are instructed to manage on our client’s behalf. These Leases have clear obligations (a Solicitor can confirm) and we are merely abiding by them. We can confirm that any insurance placed with an insurer through Hilbery Chaplin means that your property is legally insured.
5/5
GoogleAll the team have been fantastic in assisting with the sale of my property. Marcus has kept me informed all the way through the process and has always been pro active in contacting me on next steps. Highly recommended
Thank you for your lovely review. We're so pleased to hear you had a great experience an that Marcus kept you well informed throughout. We really appreciate the recommendation.
5/5
GoogleThe house we bought was sold by Adam and the team. They were really helpful throughout the process. Giving regular updates and even help chasing solicitors when things stalled. Would definitely recommend.
Thank you Laura! Best wishes for the New Year.
5/5
GoogleThe team at Northallerton were brilliant at keeping me updated. They responded to all queries quickly, effectively and professionally, offering guidance and advice as required throughout the process.
Thank you for your feedback.
5/5
GoogleThe whole team was helpful but Victoria and Sophie really stood out- their attention to detail and support made towards entire process much smoother!
Thank you for your kind words and feedback.
5/5
GoogleWe bought our first house through Hilbery Chaplain and it was far from seamless in regards to delays and issues with the solicitors but the estate agents were great, kept us up to date as much as possible. Chased our solicitors when our completion date fell through and really assisted us considering we were first time buyers and knew very little about the process. I can't thank Karen, Corinne and Marcus enough for making sure the purchase went through and finally got completed.
Thank you so much for your lovely review. We're really pleased to hear that Karen, Corinne and Marcus were able to support you through the ups and downs of the process - especially as first-time buyers. Delays are never easy, but we're glad we could keep you updated and help push things forward to completion. Congratulations on your first home, and thank you again for choosing Hilbery Chaplin!
5/5
GoogleWe have recently worked with James. He made the whole process very easy and stress free. He was always on hand to answer any questions/ queries we had, gave great advice and support throughout. James was very knowledgeable, would definitely use him again.
Thank you Charlotte and Cameron for being amazing customers, the pleasure truly was all ours! Enjoy your gorgeous home and have the biscuits at hand if I am ever passing. All the best for 2026, have a fantastic Christmas. James
5/5
GoogleGreat experience. James arrived on time and was professional and very knowledgeable. I was really pleased with my valuation and would highly recommend him to my friends and family
Thanks Sharon, I know you had your valuation out of curiosity however if you ever wish to market your home I would absolutely love to be the agent that works with you. Your home is a dream property to list. You have a little paradise and if I were you I'd enjoy it as long as possible. Thank you so much for the review.
5/5
GoogleCannot praise James too highly. Every question i had, was answered with an incredible depth of knowledge & understanding. Personable & friendly attitude, completes a faultless customer experience.
Thanks Mike, we are really happy to have been able to help you on your property journey. Have a fantastic Christmas and a prosperous 2026.
5/5
GoogleThe whole team at Hilbery Chaplin have been outstanding. Emma, Sue, Rebecca, Chloe and Talia couldn’t be more professional, knowledgable and accommodating. Sadly our purchase didn’t proceed which was an unjust result for the Hilbery team considering the effort spent fielding all of our queries and facilitating a complex chain. Easily the best experience I have of an estate agent in recent years. I wish the whole team the best of wishes and hope our paths cross again in the future. Thank you!
Thank you so much for your kind words. Emma, Sue, Rebecca, Chloe and Talia will be thrilled to hear your feedback. We're sorry the purchase didn't go ahead but truly appreciate your understanding and positivity throughout. Wishing you all the very best, and we hope to work with you again in the future.
5/5
GoogleHilbery Chaplin, Shenfield have made what can be a very stressful process as straight forward as you can hope for! Professional & friendly approach. Would recommend.
Thank you so much for your lovely review! We're delighted to hear that our Shenfield team helped make the process as smooth and stress-free as possible. Your recommendation truly means a lot to us. If you ever need anything in the future, we're always here to help.
5/5
GoogleEveryone at Hilbery Chaplin Shenfield was so lovely and supportive during our first time house buying process! Thank you so much! - Daniel & Charlotte
Thank you so much Daniel and Charlotte, for your kind review. We're delighted we could support you through your first home-buying journey and make the process as smooth as possible. Wishing you every happiness in your new home, and please don't hesitate to reach out if we can help in the future.
5/5
GoogleI recently bought a property through Hilbery Chaplin, and Taila was exceptional throughout the entire process. She was friendly, professional, and consistently on top of every detail. Any time I had a question or needed reassurance, she was quick to respond and made everything feel straightforward and manageable. Buying a home can be overwhelming, but Taila’s calm approach and clear communication made a huge difference. She kept me updated at every stage and handled any issues with real care and efficiency. I’m genuinely grateful for her support and would happily recommend Taila and the whole team at Hilbery Chaplin to anyone purchasing a property. Ann & Mick
Thank you so much, Ann & Mick. We are thrilled to hear that Talia made your home-buying experience smooth and supported throughout. She'll be so happy to know her communication and care made such a difference. We truly appreciate your recommendation and wish you every happiness in your new home.
5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Thank you Roshan for your praise, it is much appreciated!
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Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
The five Hilbery Chaplin Residential offices, by town:
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