Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThank you to Phil and Kellie at the Hornchurch office for their help, support and kindness during the sale of our house. Their professionalism and knowledge has guided us through the process. Thank you both so much.
Jacqueline · 27 February 2026 · Hilbery Chaplin Residential Hornchurch
Agent replied · 20 March 2026
Thank you so much for your kind words. We are so pleased to hear that Phil and Kellie were able to support and guide you through your sale with professionalism and care. We’ll be sure to pass on your lovely feedback to the team in Hornchurch, it will mean a lot to them. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleEmma and the team have been so helpful and responsive throughout the process of selling our house. Couldn’t have asked for a better estate agent.
Heather · 27 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much for your kind words Heather.
It has been an absolute pleasure helping you through the sale of your home. We’re so glad that you feel supported and well looked after throughout the process, that’s always our goal.
Wishing you all the very best in your next chapter, and thank you again for trusting Emma and the team!
★★★★★ 5/5
GoogleChloe and Rebecca have been brilliant! Very professional and helpful. They responded to my queries quickly and have been a pleasure to deal with. Thank you!
Anna · 27 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much for your lovely feedback! We’re thrilled to hear Chloe and Rebecca have been so helpful and professional. We’ll be sure to pass on your kind words 😊 …
★★★★★ 1/5
GoogleVery disappointing service overall. Poor communication and continuously having to chase for answers. They failed to carry out thorough checks on the financial status of a prospective buyer, resulting in significant time wasted and money lost. Regular inspections were also not undertaken on the tenanted property.
Ffion · 27 February 2026 · Hilbery Chaplin Residential Ingatestone
★★★★★ 5/5
GoogleWe are thinking of moving into the area but live some distance away so visiting difficult. I spoke to Lewis who was willing to spend time with me to discuss the area and properties available in our price range. I had spoken to other agents in the area who were far less knowledgeable and unwilling to spend the time with me. Thank you Lewis.
John · 26 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 9 May 2026
Hi John, Thank you for taking the time to leave such a lovely review. We are so pleased to hear that Lewis was able to provide the time and guidance you needed, especially when viewing from a distance can be challenging.
We pride ourselves on our local knowledge and customer service, so it’s wonderful to know Lewis made a positive impression. Thank you again for your kind words from all of us at Hilbery Chaplin.
★★★★★ 5/5
GoogleMarcus Hamer has been excellent throughout the process so far - super professional and responsive. He’s kept us updated at every stage and has been quick to answer any questions, which has made things feel much more manageable as first time buyers.
Marcus has made the experience smooth and straightforward so far. We really appreciate all his help and would recommend Hilbery Chaplin for your purchase!
Millie · 26 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 9 May 2026
Thank you so much for your lovely feedback. We’re delighted to hear that Marcus has been able to make your first home-buying experience feel smooth and manageable.
Your recommendation means a great deal to Marcus and all of us at Hilbery Chaplin. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleWe Deal with hilbery Chaplin a lot as work closely with them on a commercial basis , I cannot fault the staff at the laindon branch always polite and if there is ever a problem they do their upmost to assist as much as possible
For anyone looking to sell as property who likes a personal touch I would highly recommend the hilbery Chaplin team
Aaron · 26 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 13 April 2026
Thank you for your kind words and continued support, we really value our working relationship. It’s great to hear our Laindon team have been consistently helpful and professional.
We really do appreciate your recommendation.
From all the team at Hilbery Chaplin Laindon.
★★★★★ 5/5
GoogleI know Lewis through living in the same village. When my Uncle died, I approached him for some advice about selling a leasehold bungalow in an over 55s complex which was quite a niche market. Lewis was professional and knowledgeable and answered my questions without expectation. If I ever have the need to buy or sell a property in future, I am confident that I could approach him again for advice and guidance. Well done Lewis, you do an amazing job! ☺️
Sue · 26 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 13 April 2026
Thank you so much for your thoughtful review. We really appreciate you placing your trust in Lewis during what must have been a difficult time.
It’s wonderful to hear that he was able to offer professional and knowledgeable advice with no expectation, its exactly the service we aim to provide. Your confidence in returning to him in the future means a great deal.
Thank you again for your kind words, from all of us at Hilbery Chaplin.
★★★★★ 5/5
GoogleOver the years, I have used Hilbery Chaplin as both a vendor and a client purchasing - both were extremely positive experiences. Karen is an exceptional agent who clearly understands the market and how to piece together chains so that all parties get the desired outcome. A fantastic team, not always easy to find people like this to help on what is for a most a significant and stressful event!
Ange · 26 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 13 April 2026
Hi Ange, Thank you so much for your wonderful feedback. We are thrilled to hear that both your buying and selling experiences with us have been positive.
Karen and the team are very happy to know their efforts to make the process smooth and manageable are appreciated. Your kind words mean a lot to all of us at Hilbery Chaplin.
★★★★★ 5/5
GoogleI honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support.
Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express.
Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare.
This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.
Ivelina · 22 February 2026 · Hilbery Chaplin Residential Hornchurch
Agent replied · 20 March 2026
Thank you so much for such an incredibly kind and moving review. We’re truly honoured to have been part of such an important moment in your lives. Knowing that we could support you not only professionally but also personally means more to us than words can say. Your trust, warmth and appreciation will stay with the whole team in Hornchurch, and we wish you every happiness in your new home. Thank you again from the bottom of our hearts.
★★★★★ 5/5
GoogleMy house buying experience has been as stress free as I think has been possible.
If I have sent an email it has been answered, phone calls have been returned and my requests for multiple viewings were arranged without fuss.
Would definitely use Hilbery Chaplin again.
Thanks to Talia and the various support staff.
Siddy · 22 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear your experience was as stress-free as possible and that communication and viewings were handled smoothly. Talia and the team in Shenfield will be delighted with your feedback. We really do appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleEveryone at Hilbery Chaplin that I’ve spoken to has been really lovely and accommodating. I’d especially like to mention Rebecca and Emma, who have been so supportive throughout my journey to secure a new property.
Nothing has felt like too much trouble, and at times when the process has felt a bit overwhelming, they have been patient, reassuring, and always happy to help.
I’m genuinely grateful for their support and would happily recommend Hilbery Chaplin to others.
Sasha · 22 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Hi Sasha,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you’ve felt supported throughout your journey.
Rebecca and Emma will be especially pleased to know their patience and reassurance made a difference during what can sometimes be an overwhelming process. Providing approachable, accommodating service is something we truly pride ourselves on.
We’re are really grateful for your recommendation and wish you every happiness in your new property.
★★★★★ 5/5
GoogleGreat Experience. Very proactive with marketing my property . Kellie has been extremely helpful, always contactable and very knowledgeable .
Sue · 20 February 2026 · Hilbery Chaplin Residential Hornchurch
Agent replied · 20 March 2026
Hi Sue,
Thank you for your great feedback. We’re really pleased to hear you had such a positive experience and that our proactive approach stood out. Kellie will be delighted to hear your kind comments. Thank you for choosing Hilbery Chaplin.
★★★★★ 5/5
GoogleThank you to all the girls at Shenfield especially Talia for all their help in purchasing our first home.
Sam · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much! We are delighted that the team, and Talia in particular, could help make your first home purchase such a success. We’ll be sure to pass your kind words along to everyone here in Shenfield. Congratulations on your new home.
★★★★★ 5/5
GoogleThe team here are really wonderful - super helpful. They were quick with sharing communications - got our sale done in a really short space of time. They went above and beyond with letting us do multiple viewings at really short notice. And they gave us the cutest gift on completion.
Usman · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much for the kind words! We are absolutely thrilled that we could get your sale across the line so quickly. We know how important those last minute viewings can be to make sure everything feels just right, so we were more than happy to make them happen. Enjoy your new home, and we’re so glad you liked the gift!
★★★★★ 5/5
GoogleA very professional firm who listen and understand. Their customer care is high and staff are polite always. I decided not to sell at this time and had instructed them to do so I decided for health reasons, it was not the right time for me and they understood this too.
Peter · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Hi Peter,
Thank you for your kind review and for taking the time to share your experience. We completely understand your decision and appreciate you keeping us informed. Your health comes first, and we’re always here to help whenever the time feels right for you. Wishing you all the very best.
★★★★★ 5/5
GoogleHuge thank you to Chloe and Rebecca, the ultimate dream team! You’ have both done an amazing job and made the whole process so much easier.
Enisa · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much for your lovely review!
Chloe and Rebecca will be absolutely thrilled to hear your kind words, we’re so glad they could make the whole process easier for you. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future!
★★★★★ 4/5
GoogleVery officiant, helpful and professional
Charlotte · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you for your feedback. We’re happy to hear you had a helpful and professional experience from our Shenfield team.
★★★★★ 5/5
GoogleReally good service from start to finish. Made whole process smooth and stress free and also Rebecca and Talia and the whole crew went out of their way to fit me in with appointments etc when they could easily have said no due to last minute bookings from me. Highly recommend
Sedat · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Hi Sedat
Thank you so much for your kind review. We are really glad the process felt smooth and stress free. Rebecca, Talia, and the team will be thrilled to hear your feedback. We truly appreciate the recommendation.
★★★★★ 5/5
GoogleThe team at Hilbery Chaplin Shenfield are amazing. They have gone over and beyond, helpful, knowledgeable and have successfully sold my mother's property in less thst 2 week. A special mention to Emma and Rebecca for all their help.
Karen · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Thank you so much for your lovely review. We’re delighted we could help successfully sell your mother’s property so quickly. Emma, Rebecca, and the whole team truly appreciate your kind words. It was a pleasure working with you, and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleEmma and her team have been wonderful and lovely people to deal with .
There’s a lot of competition out there, but from initially speaking with Emma and other agents, and trying to make a decision on which agent to go with we are glad and more than happy we went with HC Shenfield ….they are a credit to HC , keep doing what your doing ..
Mr & Mrs S Baker . Brentwood
Steve · 20 February 2026 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 March 2026
Dear Mr & Mrs Baker,
Thank you so much for your kind words and for choosing Hilbery Chaplin Shenfield. We’re delighted you’ve been happy with the service from Emma and the team, it really does means a lot.
It’s been a pleasure working with you both, and we wish you all the very best in your next chapter.
★★★★★ 5/5
GoogleThank you to Rosy Obrien for her help with the whole process she was polite and helpfulbthrough and couldn't recommend her enough! The best lettings agent I have dealt with
Dave · 16 February 2026 · Hilbery Chaplin Residential Laindon
★★★★★ 4/5
GoogleRating only, no written review.
Jo · 15 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 15 June 2026
Many thanks for your review, Jo. So sorry you missed out on the property, but fingers crossed, we can find you something else suitable that fits your criteria very soon.
★★★★★ 5/5
GoogleAl is passionate about houses. He combines this passion with his background as a creative and this further enhanced by being affable, eminently approachable and a desire to do a good job for you the client. I can’t recommend him highly enough
David · 15 February 2026 · Hilbery Chaplin Residential Laindon
Agent replied · 15 June 2026
Thank you David for your amazing review. That’s very kind of you.
It’s all part of the service!
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