Trusted Agent profile · Essex
Verified
★★★★★
689 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 689 reviews on two platforms, rated 4.5 out of 5 overall.
685
Reviews on Google
All 5 offices
4
Reviews on Facebook
Business-wide
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWorked with Rebecca previously she was so helpful and we worked together to make sure the process went through smoothly! Would highly recommend Rebecca
Thanks! So glad Rebecca could help and that you’d happily recommend her, it means a lot!
5/5
GoogleI recently worked with this estate agency and had a very positive experience from start to finish. The team were professional, responsive, and always willing to answer questions or provide updates throughout the process. …
Thank you so much Joseph. We are delighted Rebecca and the team in Shenfield could make your experience smooth and positive. Your recommendation means a lot.
5/5
GoogleBig thanks to Rebecca for all her help...gave us an amazing service...would give her more stars if I could
Thank you so much! Rebecca will be thrilled to hear your kind words, we really appreciate your amazing feedback.
5/5
Googlegood customer service. Very quick to response.
Really appreciate your kind words. Happy to hear our quick responses made a difference.
5/5
GooglePhil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻
Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
5/5
GoogleA big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, professional and easy to deal with, which made the whole process feel much less stressful. I felt completely confident in their hands throughout and wouldn’t hesitate to recommend Hilbery Chaplin to anyone looking to sell their home.
Thank you so much for your wonderful review Tony. We’re thrilled to hear that Phil, Neil, and the whole team in Hornchurch made the selling process smooth, professional, and stress-free for you. Your confidence in us and your recommendation mean a lot.
5/5
GoogleRating only, no written review.
5/5
GoogleThey were the service I used to buy my first home, and were honestly exceptional. Marcus in particular was great with the communication during what can be a very stressful process. From helping me speak to the vendors to passing on information to and from solicitors, I really can’t fault them. Thank you for all your help 😊 …
Thank you so much for your wonderful review, and congratulations on buying your first home! We’re delighted to hear you had such a positive experience, especially during what can be a stressful process. Marcus will be so pleased to know his communication and support made a real difference. It was a pleasure helping you secure your new home, thank you for trusting us to be part of such an important milestone.
5/5
GoogleWe had the best experience selling with Hilbery Chaplin. We’re so grateful for everything that the whole team have done for us. They kept us in the loop 24/7 and guided us all the way through the process so that it was smooth and efficient.
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience selling with our Laindon office. Keeping you informed and ensuring a smooth process is always our goal, so your kind words mean a great deal to the whole team. It was a pleasure working with you.
5/5
GoogleGood professional advice and prompt with photos and marketing. Early stages but Hilbury Chaplin at Hornchurch inspire confidence in gaining a future sale.
Thank you for your kind feedback. We’re so pleased to hear that our advice, marketing and prompt service have inspired confidence at this early stage. The team at Hilbery Chaplin Hornchurch look forward to securing a successful sale for you!
5/5
GoogleStaff within the Hornchurch branch are friendly and approachable. They have provided a professional and informative service in respect of our house sale.
Dear Michael Thank you for your lovely feedback. We are delighted to hear that our Hilbery Chaplin Hornchurch team have provided a friendly, professional and informative service throughout your sale. We really appreciate you taking the time to share your experience.
5/5
GoogleGreat team to work with, super knowledgeable on the local area
Dear Helen Thank you so much for the kind words. We really enjoy working with you, and appreciative of all your help.
5/5
GoogleKellie has been super helpful and so easy to get on with. Couldn't have asked for much more!
Thank you for your lovely feedback David. We are delighted to hear Kellie was so helpful and easy to work with. We really appreciate your support in the Hornchurch office.
5/5
GoogleAlways approachable and helpful. Highly recommend
5/5
GoogleBrilliant staff. Very helpful. Nothing too much trouble.
Thank you for your kind words😊We’re glad our team could be so helpful and make everything easy for you. …
5/5
GoogleGreat experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
5/5
GoogleI would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐
Thank you for your fantastic review. We’re thrilled to hear the Hornchurch team could keep you informed and make the selling process friendly and efficient. We really appreciate your recommendation.
5/5
GoogleAs a first time house seller, I found Hilbery Chaplin to be extremely helpful. All my queries were dealt with efficiently and promptly. The estate agent I dealt with, Phil, gave excellent advice regarding the presentation of my house for sale, which has now been sold.
Thank you for your kind words, it really is appreciated. We’re delighted Phil could guide you through your first sale and help make the process smooth and successful.
5/5
GoogleRating only, no written review.
Thank you for the 5 stars Paul.
5/5
GoogleOnce again, and as before, I found the staff of Hilbery Chaplin Hornchurch office to be professional, efficient and helpful.
Thank you for your kind feedback! We’re delighted to hear you found the team at our Hornchurch office professional, efficient and helpful once again. We truly appreciate your continued support.
5/5
GoogleGreat team very helpful
Thank you for your kind review David. We’re glad to hear you found the team helpful and appreciate your support. 😊 …
5/5
GoogleI have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.
Thank you for your lovely feedback. We are so pleased to hear you had a great experience working with Kelly and that you found her professional and supportive. We’ll be sure to pass on your kind words to her and the Hornchurch team.
5/5
GooglePhil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.
Thank you for your kind words and recommendation Jamie. We’re delighted to hear that Phil and the team’s proactive approach and dedication made such a positive impression. Your feedback is truly appreciated.
2/5
GoogleHilbury stood by,watched and did nothing but allow us to be GAZUMPED by £10k on our purchase price-we were not even offered the house at the new price and had to break contract with our own young first time buyers-Shambolic,do NOT use
Dear John, Thank you for your feedback. We’re very sorry this situation was so upsetting. As agents, we are legally required to pass all offers to our client, and until contracts are exchanged the seller is entitled to accept another offer. While we understand how frustrating this is, the decision was ultimately the seller’s and not within our control. If you would like to discuss the matter further, we would be happy to speak with you directly.
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Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
The five Hilbery Chaplin Residential offices, by town:
