Trusted Agent profile · Northamptonshire and Leicestershire
Verified
★★★★★
1,595 reviews across 3 offices and 3 platforms
Henderson Connellan has three offices, in Kettering, Market Harborough and Corby (Northamptonshire and Leicestershire). Together they have 1,595 reviews on three platforms, rated 4.8 out of 5 overall.
1,256
Reviews on Google
All 3 offices
77
Reviews on Facebook
All 3 offices
262
Reviews on The Trusted Agent
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Henderson Connellan, (Market Harborough branch), recently sold my father's bungalow. Everything went smoothly and I feel that it is because all the agents knew ...Read all 104 from sellers
Having recently purchased my first home I can honestly say I'm more than chuffed with the service provided by Paddy and the team at Henderson Connellan. Being ...Read all 77 from buyers
The Henderson Connellan team have been looking after my properties for three years and I have no complaints. There is always someone to answer the phone if I ...Read all 13 from landlords
Right from the first phone call I received excellent service regarding an enquiry for a house to rent. All the staff I have dealt with were both professional ...Read all 15 from tenants
Henderson Connellan's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Henderson Connellan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleHaving recently asked Henderson Connellan to sell my property in Geddington for me I was gobsmacked at how incompetent they were. I was just beginning a large extension on it to double its size and asked them to market it off plan. They …
We are very sorry to hear about your concerns with our company which we take very seriously. … More
1/5
GoogleDealt with them a few years ago. Absolutely awful. Sent emails and they were not actioned until after I had left the property and was told that I needed to “chase” them up myself. Would definitely not recommend. Once one of the agents even …
We are very sorry to read your comments regarding your experience with our company. We are unable to locate your file from the information within your review, we appreciate your comments are regarding an experience from some time ago, … More
5/5
GoogleAs landlords we had never dealt with a change of tenants before. Emily and Laura from Hendersons in Kettering were extremely professional in handling the changeover. We had many queries regarding the process along the way and they always …
Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan
5/5
GoogleFirst class experience of selling a local property from start to finish. Very professional, friendly and dedicated at all stages. Proactive at marketing, chasing/progressing to a successful conclusion of sale. Communication has been …
Thank you for taking the time to leave a review and for your positive comments regarding your experience with our company. Best Wishes from all the Team @ Henderson Connellan.
5/5
GoogleI would highly recommend Henderson Connellan if you are looking to sell your house. James and his team did a great job for us - they provided a fair and accurate valuation, followed it up with very professional marketing, and then kept us …
Thank you for taking the time to leave a review and for your positive comments regarding your experience with our company. Best Wishes from all the Team @ Henderson Connellan.
5/5
GoogleHad a viewing today with Laura, which was fantastic. She was very professional and answered all of our questions with great detail. She had an exceptional knowledge of the property and the surrounding area. It was a fantastic experience and …
Thank you for taking the time to leave a review and for your positive comments regarding your experience with our company. Best Wishes from all the Team @ Henderson Connellan
5/5
GoogleWe are renting house via Henderson Connellan Kettering around 5 years in a row. I really like how they doing their job. They always send a letter about visiting at least 1-2 week in advance. Fix Flo service very easy to use. We had …
Thank you for taking the time to leave a review. Kind Regards All the team @ Henderson Connellan
5/5
GoogleLovely people and a great professional service right through from initial sales enquiry to post-completion!
Hi Roger, Thank you so much for taking the time to leave us a review - it really is appreciated and we are delighted that you have been happy - We you and your family are happy in your new home! David and the team.
5/5
GoogleRecently needed a rental property and henderson and connellan had what we needed.... The process was dealt with by Laura Tolton from start to finish was handled professionally and I cannot fault henderson and connellan or Laura... Thank you
Thank you for taking the time to leave a review and for your positive comments regarding your experience with our company. Best Wishes from all the Team @ Henderson Connellan
5/5
GoogleWhat a team at Henderson Connellan. Friendly helpful but very professional. Excellent service from start to finish Thanks to a great team James Christopher 2 Post Office Cottages Theddingworth x
Hi James, Thank you so much for taking the time to leave us a review - it really is appreciated and we are delighted that you have been happy! David and the team.
5/5
GoogleWe have been dealing with the team at MH office and they have been just fabulous in getting our property valued advertised well and eventually sold, nothing was every to much trouble for them even though we asked for quite a few favours! Big thank you to all who work there especially to Abby, Conan, Holly and Greta.
Thank you so much for your review - it really is appreciated and I'm so glad that you have been impressed! David, Abby, Conan, Holly, Greta and the rest of the team.
4/5
GoogleThe team at HC did a great job and the marketing material was excellent. Although it took a little time, and a couple of false starts to sell my property, they eventually found a buyer at the full asking price. Particular thanks to Holly and Abbey.
Hi Mike, Thank you so much for taking the time to leave us a review - it really is appreciated and we are delighted that you have been happy! David and the team.
5/5
GoogleHenderson Connellan sold our house and we are happy with the service provided. The whole team that I had dealings with Greta, David, Conan, Holly and Abby (sorry if I missed anyone) went above and beyond and were always professional and courteous in their dealings with my wife and me. There is a nice team atmosphere at HC and whoever picks up the phone will try to help you if they can.
Hi Sam, Thank you so much for taking the time to leave us a review - it really is appreciated and we are delighted that you have been happy - We hope the move went smoothly and you and your family are happy in your new home! David and the team.
5/5
GoogleWe have bought and sold a couple of properties with Henderson Connellan over the years and couldn’t fault them. They are committed to positive customer service and their client handling is second to none. Holly is a very dedicated agent, who is determined to get the right buyer at the right price for your property, and Abbie ensures no sale ever falls down. Would certainly use them again in the future.
Hi Holly, Thank you so much for your review - it really is appreciated and I'm so glad that you have been impressed! David, Abby and the team.
1/5
Googleyou are scammers! I do not recommend! I rented an apartment with dirty walls, carpets from 40 years old, dirt, stench. I cleaned the apartment myself before moving in and out by sending pictures of the neat apartment inside and out you are scammers the apartment was cleaned you stole my £ 311! !!! skip the apartment on 26victiria str. Owner is renovating this ruin for your money! Nobody took a deposit from me, you are scammers! And the landlord wasn't even in this apartment, he added old photos! no bills for supposedly cleaning the apartment, garbage collection, cleaning the oven !!!!! Letting agent claims Oven cleaning Carpet cleaning Clearance of items General cleaning Redecoration Total Submissions and evidence Amount Agreed claimed amount £ 55.00 £ 0.00 £ 66.00 £ 0.00 £ 100.00 £ 0.00 £ 50.00 £ 0.00 £ 40.00 £ 0.00 £ 311.00 £ 0.00 Disputed amount £ 55.00 £ 66.00 £ 100.00 £ 50.00 £ 40.00 £ 311.00 !!!! that's some kind of joke !!!!!!! I advise you not to give your opinion immediately after renting the apartment and wait until you move out !!!! scammers !!!! I took the case to court! I have been running a cleaning company for 5 years, I know how to clean up !!! You are scammers !!!! Thieves!!! I am asking for bills for supposedly cleaning !!
This is now the Fourth review that you have made the decision to post on our review page, and therefore we are reconfirming the situation with the property that you vacated. Your deposit was held with the Deposit Protection Service, a deposit is always taken at the start of the tenancy. If the property is left to a satisfactory standard the deposit is returned via the DPS. In this instance the property was not returned in an acceptable standard and the deposit that you paid was withheld to cover the cost of returning the property to inventory standard. You disagreed with this point and your deposit was moved into a dispute case via the Deposit Protection Service. At this point, the matter was taken out of the agents hands. The dispute between yourself and the landlord was taken through an independent Arbitration Process and the Deposit Protection Service reached an independent decision in favour of the Landlord. We understand that you are unhappy with the outcome however this is the decision made by an Independent adjudicator and not Henderson Connellan. Further to your previous post, the process concerning deposits is outlined below: From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.
5/5
GoogleWe had a fantastic service when selling our home.
Hi Simon, Thank you so much for your review - I'm so glad that you have been impressed! David, Abby and the team.
5/5
GoogleCouldn't be faulted! Nothing was too much trouble and felt like I was very valued and was helped every step of the way! I can't wait to move house again...
Hi Steven, Thank you so much for your review - I'm so glad that you have been impressed! David, Abby and the team.
5/5
GoogleBrilliant estate agent. Henderson Connellan provided a wholly positive experience for my wife and I, demonstrating clear communication and efficiency. Abby in particular from the Market Harborough branch was key in helping us problem solve, she went above and beyond for us - which we are both very thankful for! Would highly recommend!
Hi Ben, Thank you so much for your review - I'm so glad that you have been impressed! David, Abby and the team.
5/5
GoogleWhat an outstanding company to have work for you, from start to finish the team performance was always professional, they do what they say they’re going to do, with plenty of communication, advise and support throughout the most stressful time of you life. Without the support of Henderson Connellan our house sale and purchase may not of happened as planned as timings were crucial. Shout out to Abby, you’re a star ⭐️ We would definitely recommend (Market Harborough branch)
Thank you so much for your review - I'm so glad that you have been impressed! David, Abby and the team.
1/5
FacebookThe most unprofessional group of people I have had the misfortune to deal with. In nearly four months nobody could be bothered to return phone calls for days and sometimes weeks at a time and when I did finally get a response it was just one excuse after another. Not once did I receive any valuable feedback or advice, maybe they are just making too much money ? Who knows. The icing on the cake was when I instructed another agent to take over, ( we had to give Henderson’s 14 days notice),she visited Henderson’s while I was still under contract with them and they handed the keys over without so much as a call, text or email to me as the property owner! What would have happened if it had been a disgruntled ex ? Or someone with an anterior motive ? Unbelievable to not have so much as a phone call to ask if it was ok to hand the keys over and were we aware of it,to say we were flabbergasted is an understatement.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan
5/5
GoogleSo so good at there job one day sold
Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan
5/5
GoogleGreat lettings team made sure everything went smoothly and were very helpful throughout
Thank you for taking the time to leave a review and for your positive comments regarding your recent experience with our company. Best Wishes from all the team @ Henderson Connellan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kettering has the most, with 676 reviews rated 4.7 out of 5, followed by Market Harborough with 627.
The three Henderson Connellan offices, by town:
104 reviews from sellers, rated 4.9 out of 5 on average. For example, Carol wrote: "Henderson Connellan, (Market Harborough branch), recently sold my father's bungalow. Everything went smoothly and I feel that it is because all the agents knew ..."
77 reviews from buyers, rated 4.9 out of 5 on average. For example, Will wrote: "Having recently purchased my first home I can honestly say I'm more than chuffed with the service provided by Paddy and the team at Henderson Connellan. Being ..."
13 reviews from landlords, rated 5.0 out of 5 on average. For example, Jay wrote: "The Henderson Connellan team have been looking after my properties for three years and I have no complaints. There is always someone to answer the phone if I ..."
15 reviews from tenants, rated 4.9 out of 5 on average. For example, Mark wrote: "Right from the first phone call I received excellent service regarding an enquiry for a house to rent. All the staff I have dealt with were both professional ..."
Yes. In The Trusted Agent 2026 awards: Henderson Connellan, Kettering won Platinum; Henderson Connellan, Market Harborough won Gold.
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