How many reviews does Hall & Benson have?

Hall & Benson has 723 reviews across its five offices, rated 3.9 out of 5 overall: 609 on Google, 1 on Facebook, 7 on Yell, 106 on Trustpilot.

Trusted Agent profile

Hall & Benson estate agents in Derby, Alfreton, Heanor and 1 more

Q: Where are the Hall & Benson offices?

The five Hall & Benson offices, by town. Alfreton: 22a - 24 High Street, Alfreton, DE55 7BN, DE55 7BN. Belper: 2a King Street, Belper, DE56 1PS, DE56 1PS. Derby (Park Farm Centre): Park Farm Centre, Park Farm Drive, Allestree, Derby, DE22 2QQ. Derby (Pinxton House): Pinxton House, 75 Sitwell Street, Spondon, Derby, DE21 7FH. Heanor: 13 Market Street, Heanor, DE75 7NR, DE75 7NR.

3.9

★★★★★ Good

723 reviews across 5 offices and 4 platforms

Hall & Benson has five offices, in Derby (two offices), Alfreton, Heanor and Belper. Together they have 723 reviews on four platforms, rated 3.9 out of 5 overall.

4.3 / 5

609

Reviews on Google

All 5 offices

1.0 / 5

Reviews on Facebook

All 5 offices

2.1 / 5

Reviews on Yell

All 5 offices

106

Reviews on Trustpilot

All 5 offices

Reviews may appear on more than one platform.

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Our offices

Hall & Benson's five offices, most reviewed first. Each has its own page.

Latest reviews from every Hall & Benson office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

two-bit con-men

we had a fantastic landlord. unfortunately, we also had a crooked estate agent who completely made up an imaginary law (verified as an absolute fabrication by a housing expert from the charity shelter and also by multiple landlords) so they could try and force us into getting another housemate in the spare room, presumably to gain some sort of commission, and this is not even to mention the problems i had with them the academic year previously. they treat their staff badly as well. don't waste your time with this lot.

Saul · 6 September 2020 · Hall & Benson Derby (Park Farm Centre)

2/5

Google

Moved in via H&B a month ago and was proactive in anything I needed to do myself. But after 4 weeks, no one has responded to me needing something fixed (which is a bit of a security issue at the moment!) emails, calls, doesn't matter how I try to contact, I'm not getting a response.NegativeResponsiveness

Choosing · 26 August 2020 · Hall & Benson Derby (Park Farm Centre)

1/5

Trustpilot

Have no problem breaking the contract…

Have no problem breaking the contract to try steal your deposit because most people won't bother to dispute. Will do anything to keep your deposit.Also useless at sorting contractors and failed to sort a single issue. As soon as it came to rent and deposits they were efficient.A petty, irresponsible and childish company. They forget about you as soon as you leave their field of sight and ignore you as soon as work is involved.

Louis · 24 August 2020 · Hall & Benson Derby (Park Farm Centre)

1/5

Trustpilot

AVOID AT ALL COST

My friends and I had decided to go through this letting agency for a uni house, from the moment we moved in up until the moment we moved out this company has been absolutely useless and poorly managed.When we had first moved in we were greeted with a house that had NOT been cleaned, the carpets were dirty, many items had been left from the previous tenants, and there were bins in our garden that had not been emptied out. And we were expected to clean these things, they did not offer to take care of the mess left by previous tenants. It was a complete mess and they thought it was acceptable for us to move in to a house in such bad shape.Throughout our stay here, we had many problems, such as the dishwasher (which didn’t even have a door when we moved in) needing regular checks, broken lightbulbs which were never replaced throughout our stay, the bathroom continuously needing to be fixed and old mattresses which we never got replaced. Whenever we would call and report problems they would never get someone on the job right away, they always needed more than one of use to call in, or for us to call in multiple times, just to get something fixed. They are very stingy with money, of course all of this could have been avoided, if they had fixed everything BEFORE we moved in.Even in tough times during COVID-19, when many of us couldn’t go to work, they hounded us to pay rent and couldn’t show any remorse, or even allow us to end the contract early, considering that they knew many of us had already moved out. As students it’s important to be in a stress free environment however, they made somewhere that was supposed to be a safe place for us nothing but stressful. When moving moving out they try their hardest to steal as much money from you as possible, no matter how stupid or small the issue may be, they will charge you the most amount of money they possibly can, we are students and they know we don’t have a lot of money but THEY DO NOT CARE. They scam tenants every year and people don’t know because the truth only comes out once the tenancy has ended. They claim to use this money to ‘deep clean’ the houses every year, but when we moved in the house was a complete mess. All they want is your money and they will use horrid methods to get money out of you. This is a warning, DO NOT LET THEM SCAM YOU, FIND ANOTHER AGENCY. They have the worst customer service and all they want to do is steal your money, they have no care for your safety or wellbeing. Absolutely horrible experience had with them. I would NOT recommend.

· 19 August 2020 · Hall & Benson Derby (Park Farm Centre)

1/5

Trustpilot

Really disappointed

Really disappointed . Our tenancy with Nicholas Humphrey recently ended and we have all been so frustrated and upset with their service throughout the year. Mid way through the tenancy, two of my house mates had no where to sleep with one sleeping on the floor with no mattress for 2+ weeks as a result of a major leak in the roof. It took the company over a week to address the issue and another week to arrange for someone to visit the property despite their out of hours maintenance informing us there was a good chance the roof could collapse in certain areas and the property was unsafe. Our property was not in adequate condition upon arrival including the carpet on the stairs not being fitted properly. Of course every house is not expected to be in perfect condition but even after informing the company of the issue after a member of the house injured themselves, the end of the tenancy came and the problem was never addressed. These are just two of the many issues we have experienced with Nicholas Humphrey and are still yet to receive any form of acknowledgement of our complaints despite numerous emails and telephone calls. To add to this, when it came to receiving our deposit back, we had £105 taken off - after contacting the company over the telephone to clarify what this was for, we were told by a member of the team that this was because there was some dust in the rooms. We vacated the property a month before the end of the tenancy as a result of covid and provided evidence of the property as it was left, in perfect condition. To be told that after awful service throughout the year, we would then have to pay such a large amount for the company to hire someone to clean dust, which naturally would occur in an empty property, is very unfair. It's so important as a student to feel comfortable where you are living and know you can rely on the letting agency to address any issues and concerns but this is just not the case with this company and I would not recommend.

: · 16 August 2020 · Hall & Benson Derby (Park Farm Centre)

5/5

Trustpilot

Great efficiency and range, deposit and signing up are affordable, modern and easy

Everyone has a different experience but mine has been excellent. As a tenant the Sheffield branch re-housed me with a three day turn around. Deposit amount is very good especially given the virus situation, and Matt has responded quickly to all my requests since moving in. Patient as well.Great guy and really impressed with the quick turnaround as other companies can take weeks to even get back to you.10/10 would and have recommend(Ed) to friends who need somewhere quick and affordable but also a decent place to live and spend time.

Liam · 14 July 2020 · Hall & Benson Derby (Park Farm Centre)

5/5

Trustpilot

Good experience

Good experience, Josh dealt with my sale and purchase, he was patient and calm. Great communication.Would use again in the future.

Kim · 13 July 2020 · Hall & Benson Derby (Park Farm Centre)

1/5

Trustpilot

DO NOT RENT from this estate agents

DO NOT RENT from this estate agents. They provide students with dirty houses that are unsafe and charge high amounts and demand money before the date on the contract. They gave us a house with no beds, broken glass in the oven, a mouldy fridge and the washing machine uses the same water as what the sink drains! All the staff have a very bad attitude and won’t provide you with any money back or any help. Even the fire brigade deemed the house as unsafe! Do not waste your time!

Hannah · 2 July 2020 · Hall & Benson Derby (Park Farm Centre)

1/5

Trustpilot

Honestly the worst Experience I’ve ever…

Honestly the worst Experience I’ve ever experience with an agency and the landlord was no better. Imagine having a dirty carpet in the bathroomBroken fire alarms that constantly went off, which weren’t fixed for months and even now they’re still not functioning correctly.The landlords will contact and call you shout at you over the phone. They tried to make me pay rent twice a month for most my stay. No matter who I spoke to I didn’t receive any help and they’d constantly forget when my rent was due. They’re sooooo rude over the phone it feels like extortion the second floor bathroom basically didn’t work nobody could use it. The boiler is ancient and would make weird noises. It’s old not too sure how old but it’s made out of copper. I could go on for a while about the tree at the front that isn’t safe because of a storm huge beaches fell nearly hitting cars and putting the residents in danger. My curtains were mouldy I had to buy new ones from my own pocket, the hardest part was tacking the old curtains off seeing as they infused with old fashioned C clips they used. Moreover, the heating caused arguments because you couldn’t control how hot it was from your room and because half the house faces away from the sun my room was freezing whilst the other half had constant sun meaning the rooms were boiling. The way this was sort of resolved was through the agency threatening to increase prices or money would be taken from are deposits if we didn’t stop using the heating but overall the agency is shouldn’t have the right to continue with their standards and the landlords need to stop the extortion for student accommodations, especially when the house looked like even if we made it spotless they’d still take are deposits.What makes it worse is that through this pandemic the agency would call those who couldn’t pay anymore because they’d lost their jobs threatening us whilst also trying to get us into work during the COVID GLOBAL CRISIS ARE YOU INSANE? The landlords wife would also call she was extremely rude I don’t know how the landlords or why the land lords could contact us but they did whenever they chose to do so and this was all okay with this agency.To summarise if they could keep your family hostage for the money you owed them they would, they would be deceitful whenever they had the chance and get you into contracts without explaining very important things.I was put onto a contract that had already started I don’t know if this is okay they explained things briefly and knew that I was in a tight spot with finding accommodationThey even gave me the wrong key so I was locked out my own room for a week which I still had to pay for and the key snapped when I tried to open the door which they tried to make me pay for. Plus I would have to keep my door open because it would lock by itself I once got locked out after a shower and simply getting help proved to be very challenging I can provide more information however, because my tenancy is still active I’m worried I won’t get my deposit back and more

Not · 30 June 2020 · Hall & Benson Derby (Park Farm Centre)

4/5

Google