Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotVery happy client!
We had dealt with NH (Burton on Trent) before, but this was the first time that we had sold a property through them. We dealt with Simon for the valuation (again) and Mike for the first (and only) viewing - and both were excellent - professional, friendly and helpful. The flat was sold immediately after that one viewing! Unfortunately there were mortgage and solicitor problems, which led to significant delays... BUT Annie was like a terrier in chasing-up all parties and we finally got the sale completed. I really don't think it would have happened if it had not been for her expert help in dealing with both sets of solicitors, the buyer's mortgage broker, as well as the buyer and ourselves. 10/10 - thanks Annie!
Martin · 9 November 2020 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleRating only, no written review.
Terry · 9 November 2020 · Hall & Benson Heanor
★★★★★ 5/5
GoogleRating only, no written review.
Sarah · 9 November 2020 · Hall & Benson Heanor
★★★★★ 1/5
TrustpilotOne of the worst parts of my university experience
One of the worst parts of my university experience was with this estate agents. I don’t understand how on google they have 4.9 stars. The only explanation I can think of is that in 2018 they got every member of staff to review it 5 stars because they couldn’t find anybody else to do so. This company is incompetent and treated us with little to no respect. They let us move into a uninhabitable house, complained when we would contact them about it, refused to give us any money off and told us not to contact them anymore as it’s embarrassing that we keep calling them for updates. The way that they talk to us is disgusting, especially Andrea and Ben, who have repeatedly shouted to us on the phone and have talked down to us. The house had large mould stains on the carpet and in the bathrooms, the kitchen was covered in some random sticky substance and the drains were covered in hair just to name a few. This was after they promised us the house had been deep cleaned. This is especially worrying considering coronavirus. We are currently disputing money off rent for the month our house was disgustingly inhabitable and not only is their maths wrong, but the way they are communicating with us, by being rude, is horrible. Shouting to us down the phone isn’t going to change the fact that you are wrong. We are not stupid students and we will not stand for this. I never write reviews, but I am warning anyone who wants to use this company to not waste you time, you will never have a good experience with them. Everyone who I have spoken to about them, has only bad things to say. Don’t give them your time because they will waste it and try to make a fool of you.
Libby · 7 November 2020 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
TrustpilotNH great service
NH have let my properties on find only basis since they opened in Fallowfield. I have found them great answering phone and providing advice - service has been first classWould recommend no problem
Mr · 29 October 2020 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 4/5
GoogleRating only, no written review.
Dean · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 2/5
GoogleRating only, no written review.
Ewelina · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 3/5
GoogleRating only, no written review.
Jayne · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleRating only, no written review.
Darren · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 5/5
GoogleRating only, no written review.
Kdr · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 4/5
GoogleVery professional, no negatives from me
Philip · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleDon’t waste your time not helpful and took my £150.00 pounds did not get the property no refund thanks 👎👎👎👎 …
David · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleTried to put in a few offers a year ago for same house and found them unbelievably rude, did not seem to pass the offers on.
Estate agents didn't seem to believe I could afford or even pass offers on, did use a mortgage broker as well as trying on my own but very snobbish and rude. Will never use them or buy a house off them ever!
Zoe · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleAbsolutely livid,
Hall and Benson promising us we would be first to view a property after waiting for it to come on the market, calling up about it the second it came on the market.
Turning up to the first viewing they had and them not having the right keys, who then promised us the viewings would be in the same order,
Rang later that day, they said they were still looking for the keys so could not arrange a viewing yet,
Rang the next day and they said the same, the agent called back around 10 minutes later to give us a viewing.
Keo turns up today for the viewing and the woman supposed to be showing him round the "first viewing" tells him its gone and shuts the door!!
Hall and Benson you are absolute liars, we offered a holding deposit but you said we had to look around first! And you said we would be first to view it as we had already and YOU had the wrong keys.
Thank you for your fantastic service.
Kirsty · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleHad an appointment to view a bungalow on Outseats Drive a month or so ago. The agent (who I also believe was the manager) turned up on time and was polite enough but as she was about to unlock, the key didn't work. Apologised and excused herself as she had to 'make a call'. Turns out she brought the wrong key. Doesn't give you much confidence does it? We advised we would be prepared to wait while she went back to the office but she wasn't prepared to do that 'in this traffic at 5pm on a Friday.' She offered to rearrange but the only day we could squeeze it in was the following day (Saturday) but she advised no one was available to do the viewing. Their loss, as we were genuine buyers. We were polite and accepted this but obviously were not happy having made a specific journey. I'm sure the seller would be highly delighted with their commitment if they knew!
Lisa · 23 October 2020 · Hall & Benson Alfreton
★★★★★ 5/5
GoogleRating only, no written review.
Helen · 10 October 2020 · Hall & Benson Belper
★★★★★ 5/5
GoogleI’ve bought and sold through three of their Branches and again in Belper found the team friendly, helpful, efficient & professional. Top rate service from start to finish!!
Ken · 10 October 2020 · Hall & Benson Belper
★★★★★ 5/5
GoogleRating only, no written review.
Jane · 10 October 2020 · Hall & Benson Belper
★★★★★ 3/5
GoogleRating only, no written review.
Simon · 10 October 2020 · Hall & Benson Belper
★★★★★ 5/5
GoogleHelpful, friendly staff. Valuations spot on, would deffo recommend
Tara · 10 October 2020 · Hall & Benson Belper
★★★★★ 5/5
GoogleGreat service, very helpful, lovely people to to deal with especially Raza Siddiqui and Tracey Lloyd.Many thanks for everything.
Kirsty · 10 October 2020 · Hall & Benson Belper
★★★★★ 5/5
GoogleJust wanted to say thank you to Joanne at the Belper branch for all her hard work. She did an incredible job helping us secure our dream house!
Jack · 10 October 2020 · Hall & Benson Belper
★★★★★ 1/5
TrustpilotI can’t give them zero or I would
I can’t give them zero or I would . Arrived last year to a studio flat that was ready late. Promised internet in the contract as included -which is essential for students -but over a dozen phone calls once moved in just made us realised that what they say, and what they do are two different things. We had to eventually install it and pay ourselves for the whole ten months with no thanks or even an offer to reimburse . The top floor of the property had a kitchen left as a homage to the previous tenants including “naughty shot glasses” and a fridge/freezer with an ice monster made up of the unwanted food of previous tenants. We coped and caused no problems. The fridges downstairs were mouldy and left from previous tenants x we cleaned them and didn’t moan. Once again. So we are cleaning, paying for internet, and the tenants next door whose boiler was broken, are using the shower room. We made no issue. We coped.Time to leave x we get instructions to leave by 12.00 as new tenants moving in next morning. My son contracted Covid and I had to go and help him. I told them but it was- you have To be our as new tenants moving in. Thanks to one lady with a degree of empathy I got an extra 12 hours to move him. As a professional of nursing I showed concern that they were moving someone into his room within 12 hours of him vacating but apparently that was no problem. I packed him up and brought him home where he was quite ill. Rent was taken out of his account every month and then today, Omer three months after he left he was sent the threat of a CCJ for unpaid rent. We paid for ten months of internet at 400£ and no reimbursement then today we are given 7 days to pay some doubtful arrears with no offer to pay us what they owe.To be honest, when we signed up and moved in I really wished I had read the reviews. They tell you its all about the landlord but don’t tell you that They ARE the landlord- it’s the same company that owns the houses. If you see This don’t go with them x find another letting agent and breathe easier x honesty isn’t part of this company’s policy x
TJ · 6 October 2020 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 4/5
TrustpilotNicholas Humpreys Stoke-on-Trent Good Experience
Went with NH when they first opened in Stoke-on-Trent and been many successful years working on my HMO. Rob and Becky have been excellent over that time. As they are now focusing on student accomodations I wish them all the best for the future.
Jimmy · 1 October 2020 · Hall & Benson Derby (Park Farm Centre)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
