Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNorman House flats
Norman House flats Disgusting treatment to students, won’t do repairs, took £380 from deposit for cleaning at end of tenancy although place was spotless. Manipulate students to sign for further year only 4 months into tenancy by saying your rent will go upIf you don’t. If circumstances change like have to not want to commit to another year due to uni transfer they have no sympathy and get you black listed. Helen Statham, Darron and Janie are your best mates till you sign contract then they treat you with ZERO respect. *AVOID* Nicholas Humphrey Derby (student letting) parents do not let you child use this company!
Jenkins · 30 August 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotRented through them as a student in…
Rented through them as a student in Manchester, terrible experience. Consistently ignored any emails, when we would go to their office to get a response they just lied to our faces about things they would do /have done. After a year of terrible service and communication they took every tiny scratch around the house as an excuse to take out of the deposit, mostly for things which they would have no way of fixing with the deducted money, e.g. a scratch on the hob or to clean the inaccessible interior of the oven door.
Cormac · 22 August 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotBe very careful with Student Housing
Be very careful with Student Housing. During our two year stay they never replied to any of my emails - including that we only had one key between us, and when maintenance requests were put in they were mostly ignored. House was in complete disrepair and simply unclean - not to be unexpected, sadly, in a student house - but they try and charge you for it afterwards. Such atrocities that apparently justify a £140 "cleaning fee" include a small piece of string at the back of a cupboard, and a small piece of cardboard on a windowsill (which was there when we moved in!). Anything to avoid paying for the house clean they promise their next tenants - which we didn't get - so I can only assume they pocket the £140.On top of this they snuck in a £90 "check out" fee into our renewal. That's on us - we didn't spot it in the contract, but it shows how shady they are, and they'll get your deposit one way or another.
Nathan · 18 August 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
Trustpilothelpful staff
helpful staff, very efficient. would recommend highly
Adam · 16 August 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotThe company will do anything to help…
The company will do anything to help take your money but once taken they have no duty of care and will allow landlords to take all of your money and provide no help. This year I’ve had a lack of running water during 35 degree weather and building works throughout the night, a landlord who has threatened me constantly and Nicholas Humphrey do nothing as they don’t manage anything after first signing.
Andrew · 15 August 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 2/5
TrustpilotDreadful
Dreadful! Everything was running smoothly until our move-in date. We got the keys from the estate agents and they told us to go to the property ourselves as there wasn't a member of staff available to let us in or carry out inventory for a couple of days, as it was a Saturday and they finish earlier. Arrived at the property and the previous tenant was still in there, asleep in bed - it was midday! Spoke to Humphreys immediately and told them that this was unacceptable. They said the tenant had overstayed his contract by a day and they were unaware of this. Barely given an apology and even if the tenant was due to move out the day before they should allow for a few days cleaning and checks before letting new tenants move in.They offered to refund some of the deposit understandably. Got the cleaner in for 50 mins before we were due to move in. The floors were still wet on arrival. The hot water went off a week after moving in as the boiler had to be repaired. Took over 8 days to organize this with us.The remainder of the tenancy was okay although they were never very clear at communicating things to us and didn't really have a clue who had said or done what in their team.When we moved out they took around 120 each from our deposit for "cleaning fees" which was complete joke as we all know they spend less than hour cleaning the entire property before new tenants move in. Not to mention the £90 checkout fee to leave. I complained about this and they refunded £30 each. It was a long process to get this, and I would not use their services ever again in future.
Taylor · 10 July 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
GoogleRating only, no written review.
Lottie · 16 June 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
GoogleIf you are a tenant the letting agents do not get consent for prospective viewings. They show people around your flat without even telling you. I’ve been totally unaware I have had viewings until after.
Helen · 16 June 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleI recently sold my house through the Allestree Office of Hall and Benson. Matt was very informative at the valuation and explained in detail the service and process of selling my house. The team in the office were fantastic and always happy to help. I would definitely use Hall and Benson again.
Scott · 16 June 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotPay and pray
Pay and pray that nothing will need to be repaired. When we had emergency, because the shower was broken they answered after 1 week. The another week we had to wait for the electrician. All the time I had to wash my head (long hair) using water from the bucket. I am not from the UK and I have never experienced something like this before.Additionally, they increased the rent after we signed the tenancy agreement and paid the first fees (the same situation like in the previous review - the said we could resign and lose the fee or pay the increased rent).The deposit was returned to us after over 1 month. When we asked them why we had to wait so long they just stopped replying emails.
Agnes · 12 February 2019 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
YellStay away if you could help it
Twice have had to deal with them. first time when i was looking to rent, the woman who showed me around was abrupt, didnt know anything about questions i asked and was pretty keen in going home. Second time, wanted to buy a house. (Sophie) Useless at negotiating, communication or customer service and all she was thinking about was how much commission she could get out of it, not really about the service provided to the buyer.
TinaM-870 · 23 January 2019 · Hall & Benson Belper
★★★★★ 1/5
TrustpilotWorst possible estate agents
Worst possible estate agents for students. Absolutely horrific we have not had a working over for 7 months. Mailed them countless times and called them up several times and it still has not been fixed. List of problems when we first rented the property going up till now:-Oven not working (fixed after 2/3ish months and broke after less than a week and has not been sorted out since. A couple of contractors have come in and measurements have been done but 1 month after that....nothing)-Boiler not working -Therefore no hot water for the first month -Old boiler thrown into the corner of our garden (requested several times for it to be removed but nothing yet)-No working shower (fixed after first couple of weeks)-Mold across the kitchen wall. Told them about it and landlord just painted over it. As it was not special paint it peeled off very shortly after and has not been fixed since we told them about it months agoTo be fair we should've known how horrible they were since after we signed the tenancy agreement for a specific amount of rent they try to get us to resign it with an increased rent. If you have Harry Lily as a property manager god rest your soul because you will be living in hell with an environment surrounded by stress and unfinished task which you have no control over. Had a friend deal with Harry as well and needless to say he was also trash to him. For the love of god do not go here and fix my oven already.Also 6 reviews... all giving 1 star but on google reviews it full of 5 star reviews... do not trust those. just like this site 6 1* reviews and it gets an overall score of 2/5...
Akshay · 13 December 2018 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleUsed them for a while now. Know the staff well. Knowledge and professional.
Doolally · 10 November 2018 · Hall & Benson Heanor
★★★★★ 1/5
Googlewe would have given NO STAR'S BUT it diesnt allow ypu to do so. Villains and rogue letting agents, disgraceful...my son went without any refuse bin facility after renting a newly converted Cosy flats apt in HEANOR. RANG THEM AROUND 30PLUS TIMES to no avail ...was told by Amber valley council the landlord NOR HALL and BENSON are bot interested in their tenant s needs or legal requirements...just keen to get your rent money paid. Still after 8 months of fully paid rent they are illegally holding on to our 395.00 bond paid. This should have been repaid
within 10 working days according to the Tenancy Deposit protection scheme. AVOID AVOID AVOID. You Will not get your bond back. Literally havibg to go through the TENANCY DEPOSIT SCHEME TO RECEIVE BOND BACK IN GOD KNOWS WHAT COULD TAKE MONTHS.To ANYONE LOOKING TO RENT IN HEANOR COSY FLATS ...THERE IS STILL NO REFUSE DISPOSAL AVAILABLE AFTER 8 MONTHS.
Optimistic · 10 November 2018 · Hall & Benson Heanor
★★★★★ 4/5
GoogleRating only, no written review.
Minu · 24 October 2018 · Hall & Benson Alfreton
★★★★★ 1/5
TrustpilotWorst so called agency in the UK..blood…
Worst so called agency in the UK..blood sucking vampires they are,all they want is your money and after that you do not exist. Don't waste your time with them.
Ovidiu · 4 October 2018 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
Trustpilotto be honest I dont think I should…
to be honest I dont think I should even give 1 start moved into a property on the 4th November 2017 reported some problems on that day despite several phone calls and 2 inspection visits still not repaired - several complaints about a blocked toilet no help what so ever I had some one in privately and sent the bill to nicholas humphreys - no0t been able to park in my allocated space due to building work no compensation despite still paying full rent and compalints made - work shift woke to find 2 workmen in my flat to do a repair un announced and certainly not invited in they came in as no reply!!! no I was in bed as on night shift - trying to move out gave notice on the 22nd september would like to release early if possible as new house ready on the 1st reference fees and check out fee of 90 quid ....that makes a hole in the deposit you get back.. will never use again
Nikki · 24 September 2018 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
TrustpilotNo call back or follow up after message left
Rung up about a property for sale last week at the Derby branch. They only have one sales person in the office who was out to lunch at 2pm. Was told by the lettings person that she would ring me back as soon as she returned. This never happened. Suffice to say that if that is how they deal with customers from the offset, then things can only go downhill from there. Wont be buying or selling with them in the future.
Shaf · 28 August 2018 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 5/5
GoogleRating only, no written review.
Joe · 16 June 2018 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
GoogleDont use! Stay away worst agency we have ever used
Lyndsay · 10 November 2017 · Hall & Benson Heanor
★★★★★ 5/5
GoogleRating only, no written review.
Yvonne · 24 October 2017 · Hall & Benson Alfreton
★★★★★ 1/5
GoogleOne star too many ! !
Debby · 16 June 2017 · Hall & Benson Derby (Park Farm Centre)
★★★★★ 1/5
GoogleIt truly upsets me to have to write about a company in a sector I also work but in a more distant area. My experience of this company is shameful and their business practices are worrying to say the least but I feel obligated to bring it to the attention of the public. I would definitely try a different company as there are many to choose from in this area. They appear to work more for the buyer than the vendor, which is not what they are paid to do. My accusations are based on the fact that because they sell houses on a set fee rather than a commission basis. So it is in their interest to get quick sales, which I'm sure they'd deny.
H&B initially wanted to value my father in laws house for £25,000 less than our new sales agents. It was sold on the second day of sale with H&B. Great if you want a quick sale, not so if you want the best price. During our agreed sale with H&B I had reason to question a staff members professionalism. I spoke to the manager Alex Johnson who was instantly defensive without her facts and proceeded that and future conversations in a sarcastic and abrupt manner to my grieving family.
I asked to speak to the managing director and was later informed by Alex that they no longer wanted our business as the sale had fell through. I wrote an informative e mail to the MD Robert Liversidge and 6 weeks later never received a reply.
Peter · 24 October 2016 · Hall & Benson Alfreton
★★★★★ 3/5
GoogleRating only, no written review.
Aaron · 10 October 2014 · Hall & Benson Belper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
