Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDominique and her team did a fantastic job of getting our flat sold after it had been on the market with another agent for nearly a year. Had insights into better presentation, getting buyers interested from London and how to deal with the market place in general.
Thank you for the review Chris - absolutely loved marketing your wonderful flat and introducing the new custodians who I'm sure will be very happy there!
5/5
GooglePolite and helpful service. Thank you
5/5
GoogleI enjoy working with the team here and feel a high degree of service, care and personable professionalism.
Many thanks for your review Eden!
5/5
GoogleRating only, no written review.
Many thanks for your review!
5/5
GoogleAbsolutely great team! Thanks!
Thank you Liuchen :-)
5/5
GoogleLovely local estate agents. Sold my house with them years ago. Fantastic service
Thank you for your review Nadia
5/5
GoogleRating only, no written review.
Thanks Jason!
3/5
GoogleRating only, no written review.
4/5
GoogleQuick response to enquiries
Many thanks for your review Ian!
5/5
GoogleFriendly and kind staff!
Many thanks Dániel, we really appreciate your review!
5/5
GoogleBungalows in Burton seach
Thanks for the 5 stars Eileen!
5/5
GoogleH&L professional and without doubt the best estate agents in Cumbria
Thank you John, we appreciate your review
1/5
GoogleIf you want your place trashed then rent it via these people.All my hard work undone. New stove trashed.new blinds damaged etc.This is just wear and tear apparently.
1/5
GoogleI've rented 2 houses from these, first time I thought it was the landlord trying to rip me off after 8 years of letting the same house, second time exactly the same, turns out hackney and Leigh in kendal try to have your pants down just to please their client, cant talk for sales department but letting I would never recommend to anyone
5/5
GoogleWe've just bought our house with Hackney & Leigh and they've been very helpful and easy to deal with at every stage in the process.
Many thanks for your review!
1/5
GoogleAwful! Traveled all the way from outside London to attend a pre-booked viewing. No one showed up, no one contacted us to say they couldn’t show us round and could not get hold of the Kendal office at all. Redirected to Grange, Keswick, etc
Hi Sam, I am sorry to hear about your wasted journey. I have just checked your profile on our system and cannot see any record of a booked viewing appointment? Please can forward me a copy of the booking confirmation to support@hackney-leigh.co.uk so I can look into this further? Apologies once again.
5/5
GoogleMy parents rented their property through Hackney & Leigh for a considerable number of years with myself taking over management 2 years ago. We've recently sold the property, however I cannot fault the way in which the Sales & Lettings team have conducted themselves. They have been sympathetic, supportive & efficient. Thank you all.
Thank you for your kind words Donna
5/5
GooglePolite and helpful service. Thank you
5/5
GoogleRating only, no written review.
Thank you for your review!
1/5
TrustpilotReplying the condescending reply from Hackney & Leigh..
I have just had a reply from the delectable and lovely company Hakney & Leigh. He reckons that I do nothing but bad mouth people. You are wrong my friend because every single review I have made has been entirely justifies as is the review I made against your inept Estate Agents in Keswick. What you have not taken on board is that you have looked at a property that was almost derelict as a comparison and the builder that has purchased it has to spend at least £ 80,000 on this property which would then stand it at £260K as a 3 bedroomed property. The sell price would be then if he wanted to sell £295K. Mine is a 4 bedroomed fully refurbished property going for offer over £300K So please don't be condescending to me, you are nothing more than amateurs for the comments you have made today as you can not even add up the or read the runes. I wish I could bad mouth you even more because frankly you are awful people and definitely by stating that you are miracle workers closes the case on what people must think of you. I myself am in business for some 40 years and I take any criticism and observations and feedbacks on board. I do not dismiss them in the condescending way you decided to make your reply.
5/5
GoogleJust one viewing. Prompt and courteous.
Many thanks for your review Tim, do get in touch if we can help you further.
5/5
GoogleThe people in here couldn't be nicer, they're always friendly and helpful.
Thank you for your review. Our customer service is very important to us
5/5
GoogleRating only, no written review.
4/5
GoogleOn dealing with the recent sale of our property, we found the staff at Hackney and Leigh to be courteous and efficient at all times.
Thank you Ruth, we were delighted to be able to assist you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
