4/5
GoogleGood variety of properties
Agent replied · 5 July 2023
Many thanks for your feedback John!
Trusted Agent profile · Cumbria
Verified
Hackney & Leigh estate agents in Keswick, Kendal, Grange-Over-Sands and 7 more
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
- Hackney & Leigh Keswick11 Bank Street, CA12 5JY259 reviews · 259 on Google (4.9)5 in the last 90 days
- Hackney & Leigh Kendal100 Stricklandgate, LA9 4PU201 reviews · 201 on Google (4.6)4 in the last 90 days
- Hackney & Leigh Grange Over SandsMain Street, LA11 6DP186 reviews · 119 on Google (4.7)5 in the last 90 days
- Hackney & Leigh CarnforthMarket Street, LA5 9BT176 reviews · 176 on Google (4.8)2 in the last 90 days
- Hackney & Leigh ArnsideThe Promenade, LA5 0HF167 reviews · 167 on Google (4.8)0 in the last 90 days
- Hackney & Leigh Penrith6-8 Corn Market, CA11 7DA117 reviews · 117 on Google (4.9)9 in the last 90 days
- Hackney & Leigh WindermereEllerthwaite Square, LA23 1DU67 reviews · 67 on Google (4.5)1 in the last 90 days
- Hackney & Leigh Kirkby Lonsdale3 Market Square, LA6 2AN25 reviews · 25 on Google (4.4)0 in the last 90 days
- Hackney & Leigh Ulverston30 Queen Street, LA12 7AF5 reviews · 5 on Google (3.6)3 in the last 90 days
- Hackney & Leigh AmblesideRydal Rd, LA22 9AW1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Hackney & Leigh office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHighly recommended for best price
Agent replied · 5 July 2023
Many thanks for you feedback Wayne
5/5
GoogleRecently purchased a property through them and excellent service throughout. Thank you 😊 …
Agent replied · 5 July 2023
Many thanks for your review!
1/5
TrustpilotMisleading, unhelpful and dishonest
Bad experience with a purchase from Hackney & Leigh. A few issues, we bought a property and weren't made aware of a huge care home that had planning permission approved for the fields at the back of the property, dating back years. The estate agent who showed us around the property sold the amazing Morecambe Bay views from the back of the garden to us. We didn't find out until the sellers had to declare it legally. When I challenged the estate agents about why they hadn't had the decency to tell us about this before, they denied all knowledge of the plans. Being 'local experts', I find this very hard to believe. When we booked a second viewing near completion, a different staff member showed us around and knew all about the care home plans. We didn't get an apology at all, just denial. Second issue, in their listings they stated 'a fitted electric fire' and the estate agent told us at the viewing that the £400 fire was part of the sale. It wasn't so they misled us and falsely advertised. Finally, after the second viewing near completion, the front and back were in an awful state with huge overgrown weeds and grass, it hadn't be touched since the viewing 4 months earlier and certainly wasn't how we viewed it or what it looks like in the listing. I phoned Hackney to ask if they could contact the sellers and ask them to leave it in a decent state. The lady on the phone didn't take me seriously and was quite rude, saying: 'Do you have kids? They have two so are really busy.' She said she would speak to them and call me back, I didn't hear back from her. We moved in and they had just cut the grass. I've had to hire a skip at £130 and spent a week clearing the garden. I definitely won't be using them again in the future!
Agent replied · 5 June 2023
Hello Andy, We are so sorry to read about your recent experience with us. It is certainly not the way we like to operate. We pride ourselves in our service and are very disappointed in the way this has been handled. Now this has been brought to our attention, we will be doing a full investigation into the situation and will provide further information and training to prevent anything like this ever happening again. If you are ever in need of our services in the future, and would be willing to give us a second chance, we would love the opportunity to get it right for you. Kind regards, Hackney & Leigh
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Many thanks for your review Charlina!
5/5
GoogleBrilliant service, Dan was excellent from start to finish, really appreciated the friendly helpful catch ups.
Agent replied · 7 July 2023
Many thanks for your review Tom, if you need anything else you know where we are!
5/5
GoogleRating only, no written review.
Agent replied · 7 July 2023
Many thanks for your review Andy!
5/5
GoogleRating only, no written review.
Agent replied · 7 July 2023
Many thanks for your review Jatin!
5/5
GoogleProfessional, knowledgable and helpful
5/5
TrustpilotEfficient and friendly service throughout
Very efficient and friendly service throughout the sales process, beginning with the initial valuation to conclusion of the sale. Kept me well informed of progress and easily contactable despite the restrictions due to the pandemic.
Agent replied · 5 June 2023
Many thanks for your review John.
5/5
GoogleRating only, no written review.
Agent replied · 27 May 2026
Thank you for the five stars
5/5
GooglePaul and his team are amazing! From our first contact he made sure he understood exactly what we needed and the best way to do it looking after our interests from all stand points. His company made sure nothing was missed. So impressed and will continue to use his company time and time again as our portfolio grows.
Agent replied · 27 May 2026
Thank you. It means a lot to know our clients are happy with their service.
5/5
GoogleHave been in touch with the company owner quite a lot recently as we have had several agents give us valuation. We haven't put our house on the market yet as our property is still being renovated, but Paul has answered our questions/queries so efficiently and seems very experienced in the local market and has offered fantastic advise for us along the way. Always available, professional and....honest. Breath of freah air! Will definitely be instructing them when we are ready to market.
Agent replied · 27 May 2026
Thank you for your kind words. We feel it's important to take the time to understand your needs and why you want to sell. We will be here when you are ready.
5/5
GoogleGreat service Paul was very attentive and was always willing to answer any questions and help wherever he could.
Agent replied · 27 May 2026
Thank you for your kind words.
5/5
GoogleExcellent communication throughout the sale, quick and efficient to handle any issues - even during lockdowns. Would highly recommend.
Agent replied · 27 May 2026
Thank you for your kind words. A few hiccups along the way but we got you there in the end!
5/5
TrustpilotHackney & Leigh - Ambleside
Hackney & Leigh, Ambleside - David, Tonia & Natalie have been really helpful during our purchase process. Thank you
Agent replied · 5 June 2023
Thank you very much for your feedback!
5/5
GoogleThey have sold my Mothers house in 2 days with eight viewings
Agent replied · 7 July 2023
Many thanks for your review Michael!
5/5
GoogleGreat team, great service. Go the extra mile and always return a call when they say they will. We were very happy with our experience.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thank you for you review Greg!
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
We cannot see any record of having an interaction with you? Please can you email customercare@hackney-leigh.co.uk so we can try and understand where we have let you down and make sure we do better in the future?
5/5
TrustpilotReally pleasant and efficient
Really pleasant and efficient. So helpful. H&L swiftly produced an attractive brochure, and Rightmove on-line showing. Within the first week they had multiple viewings, and within another week had gone to full and final offers. H&L advised us throughout and kept us well informed as the offers came in. We accepted on offer and have moved ahead to complete and exchange within 6 weeks. David Capps could not have been more helpful and informative.
Agent replied · 5 June 2023
Many thanks for your wonderful feedback Peter. Should you ever need assistance in the future, please do not hesitate to contact us.
5/5
TrustpilotEfficient and courteous throughout!
My wife and I have been buying a property through the Carnforth and Arnside branches of Hackney and Leigh. Having been involved with a number of private house sales and purchasers over the years, our experience of Estate Agents has not always been positive. This company has been different. Although not actually their clients, their service and support to us has been first class - courteous, timely, and efficient throughout. Their communication at all times has been first class. Should we decide to sell at some time in the future, they would be at the top of our list to act on our behalf. For the record, we have never had any contact with this company in the past, nor do we know any of the employees other than as a result of our current purchase.
Agent replied · 5 June 2023
Thank you very much Richard, we really appreciate your feedback!
2/5
GoogleHaving to do another review due to the response From Hackney and Leigh. We’ve applied for more than one property before. When we’ve been told that we’ve been unsuccessful it’s never been explained as to why. You also tell us that there’s …
Agent replied · 7 July 2023
Dear Roz, Thank you for taking the time to write your review. We apologise that you missed … More
5/5
GoogleThe people in here couldn't be nicer, they're always friendly and helpful.
Agent replied · 28 July 2023
Thank you for your review. Our customer service is very important to us
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
- Branch Gold Award (2)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 2019
2019 3 Gold across two branches The British Property Awards 2019 winners
- GoldThe British Property Awards 2019: Regional Estate Agent, North West (Cumbria)Windermere
- Local Gold (2)The British Property Awards 2019
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Hackney & Leigh to help?
Send Hackney & Leigh a message.
Questions about Hackney & Leigh
Which Hackney & Leigh office has the most reviews?
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
Where are the Hackney & Leigh offices?
The 10 Hackney & Leigh offices, by town:
- Ambleside: Rydal Rd, Ambleside, Cumbria, LA22 9AW
- Arnside: The Promenade, Arnside, LA5 0HF
- Carnforth: Market Street, Carnforth, LA5 9BT
- Grange-Over-Sands: Main Street, Grange-Over-Sands, LA11 6DP
- Kendal: 100 Stricklandgate, Kendal, LA9 4PU
- Keswick: 11 Bank Street, Keswick, CA12 5JY
- Kirkby Lonsdale: 3 Market Square, Kirkby Lonsdale, LA6 2AN
- Penrith: 6-8 Corn Market, Penrith, CA11 7DA
- Ulverston: 30 Queen Street, Ulverston, Cumbria, LA12 7AF
- Windermere: Ellerthwaite Square, Windermere, LA23 1DU
Has Hackney & Leigh won any awards?
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
