Trusted Agent profile · Cumbria
Verified
★★★★★
1,202 reviews across 10 offices and 2 platforms
Hackney & Leigh has 10 offices, in Keswick, Kendal, Grange-Over-Sands, Carnforth, Arnside, Penrith, Windermere, Kirkby Lonsdale, Ulverston and Ambleside (Cumbria). Together they have 1,202 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hackney & Leigh's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you so much to H&L who were excellent from start to finish. I have absolutely no hesitation in recommending Hackney and Leigh to others who are selling / buying or renting a house.
Many thanks for your review Philippa
5/5
GoogleFantastic customer service from Ellie, Shannon and Kiera. They were easy to contact and kept us informed each step of the way. I will miss chatting to them on the phone! I definitely recommend Hackney and Leigh and the team if you are looking for a supported and professional house sale experience.
Many thanks Amy
5/5
GoogleI have recently become the tenant of a property in Keswick, and from my dealings with Hackney and Leigh I can say that they demonstrated a professional and courteous manner throughout. They were very efficient and kept me fully informed at all stages. A special thanks to Hannah Sowerby, Samantha Harrison and Lauren Davidson who all helped to make this a fast and straightforward process.
Many thanks for your review Mike
5/5
GoogleCannot speak highly enough of the team at H&L, Kendal, in particular Keira, Ellie, Shannon and Elaine. They guided and supported us through the ‘first time’ buying process with patience, understanding and a high level of professionalism. An extremely reliable service, we are so grateful that they enabled us to purchase our dream home - thank you!
Thank you Anna!
5/5
GoogleHackney and Leigh in Kendal were fantastic at every stage of the process. I saw many properties with them, over a 2 year period, and found the agents to be very friendly and professional. Once I had an offer accepted, Ellie was really helpful and efficient at each point in the process. Their recommended conveyancers were also brilliant. Overall the process was smooth and simple.
Many thanks for your review Oliver
5/5
GoogleMy journey selling my house has been a long one but the team at Hackney and Leigh Kendal have been brilliant and we are family moving to our home.
Thank you Jean
5/5
GoogleEllie has been great throughout our search whilst we viewed a few properties over the year and finally securing our new home. Her responsiveness is beyond impressive during the final purchase process. It's been a pleasure dealing with her and I would also mention Hackney and Leigh viewing team were also always really nice and helpful when we were viewing properties. I take my hat off to Maurice part of the viewing team who went above and beyond to make sure we could get into the loft space of, what is now, our new home.
Many thanks for your review!
5/5
GoogleGreat service from start to finish
Thank you Andrew
5/5
GoogleEveryone who I have spoken to so far at Hackney & Leigh have been extremely helpful and fast at responding to my enquiries. The few people in particular who helped me through the process of letting out my current property and who I would like to thank are Hannah Sowerby, Lauren Davidson, Sammy Harrison and Nicola Atkinson.
Many thanks Aimee
5/5
GoogleBest letting agent I’ve dealt with!
5/5
TrustpilotExcellent service from start to finish
We have recently sold and bought a property through Hackney and Leigh, Windermere sales office. Excellent, friendly, informative, professional service from start to finish. We mainly dealt with Sonia, Charlie, Nicole and Mike and we couldn’t have been happier with how things were handled and how helpful they were. Would highly recommend to anyone wishing to buy or sell in the Windermere area.
Many thanks for your review!
5/5
GoogleExperienced, efficient, attentive and provide sound advice from the initial consideration of a sale, expectations throughout the process right upto completion.
Thank you Gerard!
5/5
GoogleI can't speak highly enough of the service I had from Hackney and Leigh. The sale was absolutely problem-freefrom start to finish; thanks very much to all concerned.
Many thanks for your review Patricia
1/5
GoogleRating only, no written review.
Hi Holly, We are sorry you felt you needed to leave us a one-star review, particularly as you don’t appear to have let or rented a property with us. We would be grateful if you could contact us directly on 015394 40060 or via lettings@hackney-leigh.co.uk so that we can try and help resolve your issue. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Many thanks Jackie!
5/5
GoogleThey sold our house, what more do i need to say! Staff are friendly and competent.
Thank you Jim
5/5
GoogleI highly recommend Hackney & Leigh, they are great to deal with, professional, efficient, proactive, thorough and friendly. I have no hesitation in praising Sonia, Charlie, Ben and the whole team. Thanks again for truly great service :)
Many thanks for your review!
5/5
GoogleThis is the second time we have used Hackney and Leigh for selling our properties. By far the best from the initial first call to completion. We would like to thank Sonia and Charlie at Windermere for everything they did to assist us as we did encounter some obstacles along the way but they helped immensely and we thank them for that.
Thank you Edie
5/5
GoogleWe are so grateful for the support we received from Ellie when buying our first home. We had been looking for a house for a few years and can honestly say the service was outstanding! Would highly recommend.
Many thanks Elizabeth
5/5
GoogleGreat staff
Many thanks Natalie
1/5
GoogleFrustrating experience.
Hello Rick, Thank you for leaving a review. We take feedback very seriously and we are sorry … More
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks Rebecca!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hackney & Leigh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hackney & Leigh and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 9 Gold across nine branches EA Masters 2022 winners
2021 2 Gold across two branches EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Hackney & Leigh and its branches won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winners in two years, the group and its branches: 2018, 2019.
British Property Awards by year, 2018 to 20192019 3 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hackney & Leigh a message.
Keswick has the most, with 259 reviews rated 4.9 out of 5, followed by Kendal with 201.
The 10 Hackney & Leigh offices, by town:
Yes. In The Trusted Agent 2026 awards, Keswick won Gold. At EA Masters 2022 its branches won 9 Gold awards. The group and its branches have also won 6 other industry awards since 2018.
